Hi got charged for fine for a drop off at Stansted airport drop off zone which I paid on time but fined all the same with added admin charges of 68uk pounds plus the 10 charge sent all my details a... See more
Company replied
Location
Switch locationNovotel London Stansted Hotel, Round Coppice Road, CM24 1SF Stansted, Essex, GB
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See what reviewers are saying
That was great experience when we rent the car for London Holiday. Very understanding staff members clarified all details. By mistake they read fuel meter reading incorrectly.. so pls take care for th... See more
Quick pick up, very quick drop off. Only thing they said it had 1/4 of a tank. I only got ti the down slope at the M11 less than 2 miles away and car display saud it was out of petrol. I do wish they... See more
Company replied
They kept pushing addons on us, gave us a car that didn't work initially, and tried to tell us a pre-existing damage on the car was something we did. Horrible experience.
Company replied
Company details
Written by the company
Green Motion operates a car hire desk serving London Stansted Airport (STN), based at the Novotel London Stansted Hotel on Round Coppice Road, Essex. This page also covers the Braintree, Cambridge, Chelmsford, Harlow, Hoddesdon and Waltham Abbey desks. From Arrivals, follow signs to the Bus/Coach terminal and make your way down to the Ground Floor Level of the airport. Take the shuttle to the Novotel Hotel from Bay 18, presenting your rental voucher to the driver for a free ride. The Novotel Hotel is a short ride around the airport, with easy access to the M11 and A120. Desk opening hours (local time): every day 06:00–midnight, including public holidays.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Novotel London Stansted Hotel, Round Coppice Road, CM24 1SF, Stansted, Essex, United Kingdom
- 01279 210961
10% off when you book direct
4.1
Great
38 reviews
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That was great experience when we rent…
That was great experience when we rent the car for London Holiday. Very understanding staff members clarified all details. By mistake they read fuel meter reading incorrectly.. so pls take care for the same before you pick up and handover. Enjoy
29 August 2026
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excellent and efficient
As always an excellent and efficient service that is great value for money.
13 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for coming back to us and for your review. We are pleased the Stansted service was efficient again and represented good value for you.
Always use Green Motion when flying in…
Always use Green Motion when flying in and out of Stansted, the process is very simple. They guys working there are always friendly
10 September 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for choosing Green Motion when you travel through Stansted. It’s great to hear the process has been simple and the team consistently friendly.
The car was excellent very economical
15 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for your review. We’re pleased you found the car at Stansted excellent and economical.
Great experience
Great experience, staff were very helpful and car was great. Got seen to in good time and was on my way, however…. Was told the holding fee when paid by credit card was 7-10 days when realistically it was 30 days!! When I rang and queried after 3 weeks was told no usually 30 days. So not sure why I was told 7-10 days.
13 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for recognising the helpful Stansted team and the car. We understand your concern about being told 7–10 days for the card hold and later hearing 30 days. Please email your booking reference and the date of the hold privately to ics@cs.greenmotion.com so customer services can check what was communicated and the status of the authorisation.
Great customer service
The customer service when receiving and dropping off the car was very good
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Robert Hayden,
Thank you for your five-star review.
We are delighted to hear that you experienced great customer service from our Green Motion team, when picking up and returning your vehicle. We hope to welcome you back again in the future.
Kind regards,
Green Motion International Customer Services.
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Hi Lucian,
Thank you for your five-star review.
We are delighted that you were really happy with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick pick up
Quick pick up, very quick drop off. Only thing they said it had 1/4 of a tank. I only got ti the down slope at the M11 less than 2 miles away and car display saud it was out of petrol. I do wish they did full to full or empty to empty as the digital displays are not as accurate as the old fashioned dial and pointer.
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for noting the quick pick-up and drop-off. We hear your concern that the fuel display showed very little remaining soon after collection, and appreciate your suggestion for a clearer full-to-full arrangement. If you would like us to check the recorded fuel level at handover, please email your booking reference privately to ics@cs.greenmotion.com.
The recommended paid upgrade to Hybrid…
The recommended paid upgrade to Hybrid resulted in zero fuel savings
17 September 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
We understand your disappointment that the paid hybrid upgrade did not deliver the fuel savings you expected. Actual consumption can vary with the journey and vehicle, but the recommendation made at the counter deserves a review. Please send your rental reference and upgrade details privately to ics@cs.greenmotion.com so customer services can look at what was offered.
Nice friendly staff and all the cars i have rented over the past few years have always been very good
Nice friendly staff and
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for your review. We’re glad the Stansted team was friendly.
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for your review. We’re glad communication and the rental process at Stansted worked well for you.
HAPPY
Good professional service and good quality cars, have already booked again thanks keep it up
13 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for booking with Stansted again. We’re glad the team provided professional service and that the cars met your expectations. We look forward to your next rental.
overall good
I got 4 fines, of course my fault. But the exceedingly high extra administration fees charged are absurdly high and unjustified.
The Green Motion service and the car itself were absolutely perfect.
11 September 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for recognising the Stansted service and the car. We understand that, although you accept responsibility for the four fines, you dispute the level of the associated administration fees. If you would like the fees and the applicable rental terms checked, please send the notices and your rental reference privately to ics@cs.greenmotion.com so customer services can explain the charges.
Excellent service thank you
Excellent service thank you
Kind , helpful & friendly staff
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for your review. We’re pleased the Stansted team was kind, helpful and friendly.
It was so easy to book and an amazing…
It was so easy to book and an amazing price.
Quick bus ride to collect car which was a quick straight forward process.
Nice car but could have had a wash.
Returning car was again quick and easy. Few checks and we were back on the bus to the airport.
13 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for sharing the details of your Stansted rental. We’re glad booking, collection and return were quick and good value, and that the airport bus worked well. We also hear your point that the car could have been washed before collection.
I booked through a third party company…
I booked through a third party company - Rentalcars.com and then received a confirmation from U-Save, which is apparently connected with Green Motion. I did all the advance check in procedures and expected that we would be able to collect the car quickly at Stansted Airport. We were there for 2 1/2 hours! The staff couldn't have cared less. They said that we needed to give them a £2000 security deposit (despite paying for full insurance when we made the booking). We gave them a credit card to hold this but they wouldn't accept it because it was in my name and not my husband, who was the designated driver. My husband does not possess a credit card, so that meant we were stuck - the staff didn't care and spoke to us as if we were criminals! At no time during the booking process was I made aware that a credit card would be required IN THE NAME OF THE DRIVER. We ended up having to cancel our original booking and make another one. The woman was trying her best to get us to pay another £500 for full insurance - when I went online I managed to book the car, including the full insurance for £256.10. It's incredible that these people are constantly trying to rip you off! She was trying to 'upgrade' our booking with an additional driver for a mear £10 per day and then take out additional insurance in case we had a flat tyre - which would have been another £10 per day - this is all on top of the £500 she was trying to charge us for the full insurance. These companies are scammers - there is no other way to put it. I will never book through U-Save or Green Motion again and would highly recommend that you avoid it at all costs.
5 October 2026
Unprompted review
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for explaining what happened at Stansted. We understand your frustration with the long wait, the credit-card requirement in the driver’s name and the difference between the cover you believed you had booked and the options presented at the desk. The booking route involved Rentalcars.com and U-Save, so the confirmation and rental terms need checking before we can comment on what was communicated. Please email your booking confirmations, rental reference and any correspondence privately to ics@cs.greenmotion.com so central customer services can review the sequence and respond.
All was ok
Very well organised from the airport to the booking desk. Quite quick to have the car and the same to give it back. The car was clean.
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for your review. We’re pleased the journey from the airport to the desk was well organised, collection and return were quick, and the car was clean.
Grean Motion Stansted 5* excellent
Grean Motion Stansted always provide a friendly, efficient, competitive hire car service, with cars in good condition.
It's always a pleasure to return there.
28 September 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for returning to us and for highlighting the friendly, efficient service, competitive price and condition of the car. We appreciate your continued custom at Stansted.
Straight forward hire although…
Straight forward hire although surprised with the fuel deposit not verified on the website agreement. £88.00 expensive and as yet not returned. I filled the car up to more than the level on pick up.
6 September 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for explaining both what went smoothly and your concern about the £88 fuel deposit. We understand why you want clarity about a charge you did not see in the information available to you and when it will be released. Please email ics@cs.greenmotion.com with your rental reference privately so our customer services team can review the deposit and fuel record.
Easy collection and drop off
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for your feedback. We’re glad collection and drop-off at Stansted were easy.
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