Hi got charged for fine for a drop off at Stansted airport drop off zone which I paid on time but fined all the same with added admin charges of 68uk pounds plus the 10 charge sent all my details a... See more
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Location
Switch locationNovotel London Stansted Hotel, Round Coppice Road, CM24 1SF Stansted, Essex, GB
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Quick pick up, very quick drop off. Only thing they said it had 1/4 of a tank. I only got ti the down slope at the M11 less than 2 miles away and car display saud it was out of petrol. I do wish they... See more
Company replied
They kept pushing addons on us, gave us a car that didn't work initially, and tried to tell us a pre-existing damage on the car was something we did. Horrible experience.
Company replied
I recently rented a car from Green Motion at Stansted Airport, and the entire experience exceeded my expectations from start to finish. A massive shoutout to Don, who looked after us during the... See more
Company replied
Company details
About Green Motion Car and Van Rental - Green Motion London Stansted Airport
Written by the company
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Novotel London Stansted Hotel, Round Coppice Road, CM24 1SF, Stansted, Essex, United Kingdom
- 01279 210961
10% off when you book direct
4.0
Great
30 reviews
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Easy collection
Easy collection, great price & easy return, what more do you need or want?
25 September 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for your review. We’re glad collection and return were easy and the price suited you.
Got smaller car
I ordert a VW- Golf or Equalizer and Gott a Peugeot 205.
I told one of your Staffel that the Peugeot is a clans lower but he ment no and I had to drive with 3 people and luggage in this little car !!!
A year before your staff tried to sell me lots of insurances, but I told before i have everything allready booked. It took a long time before I could leave
10 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
We’re sorry the Peugeot you received felt smaller than the VW Golf or similar you booked, especially when travelling with three people and luggage. We also hear your concern that a previous pickup took too long because of repeated insurance offers. We cannot verify the vehicle category or booking terms from this review alone. If you would like us to examine them, please contact ics@cs.greenmotion.com.
Booked through booking.com
Booked through booking.com. For some reason I only found out while onsite that I had to pay x 3 the price
10 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Hi Mr Arnold Marambire,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Smooth, Stress-Free Rental Experience
I recently rented a car from Green Motion at Stansted Airport, and the entire experience exceeded my expectations from start to finish.
A massive shoutout to Don, who looked after us during the return process. He was absolute perfection—incredibly polite, professional, and patient, welcoming us with a warm smile that instantly washed away any travel fatigue.
The car itself was in spotless condition, ran like a dream, and made our trip remarkably smooth. Dropping it back off at the end of the trip was just as quick and efficient.
If you are flying into Stansted and need a reliable rental, I thoroughly recommend Green Motion. Ask for Don if you want top-tier, friendly customer service—he is a credit to the company!
4 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Hi Maria,
Thank you for your five-star review.
We are thrilled that you thoroughly recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
A great offering from beginning to end.
The entire experience from pick-up to return was stress free. The car was great. I have no problem recommending this company's offering.
9 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
Thank you for the five-star review.
We are delighted to hear that you had a smooth, hassle-free rental process and enjoyed driving the vehicle. It is wonderful to know you had such a pleasant journey with us and would recommend our service.
We hope to welcome you back again in the future.
Horrible experience
They kept pushing addons on us, gave us a car that didn't work initially, and tried to tell us a pre-existing damage on the car was something we did.
Horrible experience.
2 October 2026
Unprompted review
Reply from Green Motion Car and Van Rental - Green Motion London Stansted Airport
I’m sorry your Stansted rental began with a vehicle problem and that the discussion about existing damage left you feeling blamed. We also hear your concern about repeated add-on offers. Please share your booking reference and any collection photos with our customer service team so they can review the handover and damage records.
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