Green motion Brindisi airport Avoid at all costs—they are crooks! They don't accept French credit cards marked "Debit" and suggest buying €300 worth of insurance as a solution... a total scam! T... See more
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A total scam! Stay away. Wished I had seen these bad reviews before. We were scammed into buying their 300e insurance after they insisted our credit card was not going through to secure the deposit. T... See more
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DO NOT rent from Green Motion Italy (Rome Fiumicino Airport). I hired a car through Booking.com in early May 2026. When returning the vehicle, the company claimed there were scratches to the pa... See more
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Never been picked up at Cagliari airport, left alone at night with no where to go. I arrived at the airport 30 min before their closing time, send them several whats app messages, Called them so many... See more
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Company details
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Green Motion Car and Van hire offers its customers - both leisure and business the opportunity to enjoy great value vehicle rental, while helping to reduce the impact of global CO2 emissions associated with road travel. Please only post reviews that relate to a hire in Italy. For non-Italian hires please use alternative Green Motion sites.
10% off Car Rental - We're committed to our customers!
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- We are giving all of our Trustpilot customers a promotional code to receive 10% off your next booking with us. Book your next rental at greenmotion.com to receive your promotion. Valid at all Green Motion locations worldwide! (Valid between 08.03.2019 - 14.12.2020) Don't forget to come back and review Green Motion.
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If you feel your experience with Green Motion hasn't reached your expectations please contact us via our website. In order to verify all feedback left by our customers we need a valid booking reference number and details on the booking location, with this information our team at HQ will be able investigate these comments more thoroughly and come to a suitable resolution.
Thank you for taking the time to share your experience with us, we appreciate all honest feedback.
Please fill out a post hire form via our website https://greenmotion.com/contact or alternatively call 03338884000
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Pay double or go elsewhere, your choice...
I was forced to pay an extra 200% (300 euros) because my credit card contained my middle name initial
I didn't of course, I spent the 300 elsewhere
Organised through easyJet, I don't have much hopes of at least getting the original booking fee refunded
Absolute thieves
2 August 2026
Unprompted review
Reply from Green Motion Italia
Hi Dan Willmott,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a physical, major credit card in the main driver's full name must be available for the security deposit. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Ok here we go again Carjet/Green Motion fail to supply car
Ok here we go again - Carjet/Green Motion failed to supply a car or answer their phone at Cagliari airport in Sardinia - forcing us late at night to hire a car from a different provider. Despite providing proof of arrival, proof of calls and whatsapp messages (read but not responded) to their office, this company has now gone back to Amex and classified us as no shows !! Amex is helping us challenge them in what appears a problematic part of their business at Cagliari airport. This is nearly a month ago and still no refund - but look at these reviews and stay away.
AI response will follow below - but they not responding to their complaints email despite us sending the proof.
ok have received response below - they have multiple emails from me on this subject with proof that I was there. No answer -
Oh come on - I did cancel the car days after you failed to provide it and remained uncontactable. I have been working for two months on your contact form trying to get a refund and both you and CarJet who I booked through and neither of you are responding. Please send me a direct email so we can resolve.
11 June 2026
Unprompted review
Reply from Green Motion Italia
Hi,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Update - Thank you for your update. After reviewing this, I can see that your reservation was cancelled as you did not arrive or contact us during the grace period for delayed collections. We have not received any call logs showing any attempts to contact us. If you have any further evidence to provide, please contact us again so that we can assist further. Thank you for your understanding.
Update - Thank you for your update. Our international customer services team can be reached at ics@cs.greenmotion.com. Thank you for your assistance.
Formal Complaint and Request for Refun
Subject: Formal Complaint and Request for Refund
Dear Sir or Madam,
I am writing to formally complain about my recent car rental experience in Sardinia and to request a full refund due to the serious service and safety issues I encountered.
On 6 July in Olbia, I had to wait almost two hours to receive my vehicle because of the extremely slow handling by your staff. During this time, my three sons (aged 8, 15, and 17) were waiting outside in temperatures close to 40°C.
I had booked a B2 category vehicle but was provided with a Fiat Panda instead. In addition, I was forced to pay an unexpected €80 fee because of the alleged condition of my driving licence. When I asked for the applicable terms and conditions, none were provided, and I was told that I would not receive the car unless I paid.
The vehicle itself was in poor condition. From the moment I collected it, the tyre pressure warning light was illuminated. I immediately reported this to your employee, who assured me that it was merely a system bug and that the vehicle had been fully checked.
However, on 16 July, while driving between Alghero and Bosa, the front left tyre exploded. Fortunately, I was driving slowly on a difficult road, otherwise the consequences for my family and me could have been extremely serious. We were forced to continue with the spare wheel, and when I contacted your Olbia office, I was simply told to complete the rental like this.
To make matters worse, when I returned the vehicle, your staff attempted to hold me responsible and charge my €900 deposit, despite the fact that I showed them photographic evidence proving that the tyre warning light had been on since the day I collected the car.
This entire experience was unacceptable. Not only was the service poor, but my family's safety was put at risk by a vehicle that should never have been rented in such condition.
I therefore request a full refund of the rental charges and all related fees, including the unjustified €80 charge.
If this matter is not resolved satisfactorily by the end of August, I will escalate my complaint to the relevant consumer protection authorities and pursue all available legal remedies regarding the safety concerns associated with this rental.
I look forward to your prompt response.
Florian L.
6 July 2026
Unprompted review
Reply from Green Motion Italia
Hi Florian Lucarie,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
This is a scam
This is a scam. Do not rent from this place. They charge $900 deposit to get the car. Your credit card must have raised numbers - which they don't make any more.
They are charging people and making it so difficult that you can't get a car. Total rip off.
25 July 2026
Unprompted review
Reply from Green Motion Italia
Hi Melissa Chase,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Do not hire from here they are complete con artists!!
Do not hire from here!!! They are complete con artists!! We hired a car from Rome Ciampino airport and the sales rep was a complete con artist that extorted an extra €210 from us. He refused our credit card as said it was an online only bank which it very clearly isn’t and is a leading high street bank in the UK. Despite us showing evidence that the bank has a physical presence he would not believe us and refused to accept it quoting a clearly made up story of a gentleman having an accident a week ago using a Revolut credit card. This is the most ridiculous excuse I have ever heard and despite having insurance which an affiliate of Green Motion told us to get we were told to cancel this and take out the overpriced one being offered. We were told if we didn’t take out the premium insurance we would not be allowed to hire the car as the extra insurance somehow covered our credit card. He kept quoting the terms and conditions dictions which state a credit card from an online bank may not be accepted to which our response was 1. It is not an online bank and 2. The terms only say may not. All other criteria of the credit card was met - it was a valid mater and, had embossed digits and clearly showed our name. What an absolute load of rubbish, they are a complete con and should not be used at all!! I have hired cars in Italy before with the same card and never had issues before.
Please please please do not use this company as you will be extorted and forced to pay at least an extra €200.
23 July 2026
Unprompted review
Reply from Green Motion Italia
Hi Francesca Southern,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a physical, major credit card in the main driver's full name must be available for the security deposit. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
A total scam
A total scam!
I took the car at 16.16 and I gave back in the agreed day at 15.36 .
Just because the original contract set time was 14 to pick up and 14 to give back they charged me 300 Euro!
Even for a daily use 300 Euro is outrageous, but for a supposed 1 hour and 36 minutes is obscene.
Do not use this company for any reason.
22 July 2026
Unprompted review
Reply from Green Motion Italia
Hi Sabrina Bonardi,
Thank you for your review of your experience.
We are deeply sorry that you have experienced these issues during your rental with us. Our customer services team would like to investigate this for you. We kindly ask that you contact us using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so
Total Scammers!!!
I have to return my vehicle after hours and the employee who received the car told me everything was fine. After a couple days i received almost $2000 on damages. Total scam. After fighting for a couple months they keep playing requesting videos and pictures. They deduct everything from the CC on file. Total scam of company. Stay awayyyyy of this scammers.
22 July 2025
Unprompted review
Reply from Green Motion Italia
Hi Alfonso Molina,
Thank you for taking the time to share your feedback with us.
We understand that receiving a damage charge after a rental can be frustrating, and we appreciate the opportunity to address your concerns. At Green Motion, any reported damage is assessed carefully and charges are only applied where new damage is identified. However, we recognise that questions can arise, and our customer services team is always happy to review any case to ensure the correct procedures have been followed and that the matter has been handled fairly.
If you would like us to look into your situation further, please contact us using the form at http://www.greenmotion.com/contact-us, Including a link to your review will help our team quickly locate the details of your case and provide a thorough response.
Thank you again for bringing your concerns to our attention.
Kind regards,
Green Motion International Customer Services.
Green Motion Olbia AirPort
On arrival in Olbia, Sardinia , the company would not release the car for an apparent administrative reason unless we paid an extra 650 euros and even then they did not have a similar car to what we ordered. Staff were rude and unhelpful. In the collection office, every other group had issues and the situation was tense. Such a company comes across as disreputable. Ultimately we were stranded at the airport and had to call for help. This company damages Sardinia’s reputation
Green Motion just replied and asked me to contact them via a link - when I click on it; it doesn’t work!!’ I’m happy for them to call me if they really want to understand the issue r
16 July 2026
Unprompted review
Reply from Green Motion Italia
Hi Neilu,
Thank you for your review of your experience.
We are deeply sorry that you have experienced these issues during your rental with us. Our customer services team would like to investigate this for you. We kindly ask that you contact us using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Update: Thank you for your update. We are sorry if you have faced issues contacting us, if you find that our contact page does not work for you, please email us directly at ics@cs.greenmotion.com. Thank you for your assistance.
This company is a joke and half
This company is a joke and half. I was waiting for Ashton Kutcher to show up and yell pranked at us like it was 2004. Getting punched in the uterus repeatedly is a better experience than renting a car with these scammers. Ridiculous charges, cars that are not safe to drive and employees that have completely lost touch with their basic human empathy. -4/10 would not recommend.
18 July 2026
Unprompted review
Reply from Green Motion Italia
Hi Sarah Klapisch,
Thank you for your review of your experience.
We are deeply sorry that you have experienced these issues during your rental with us. Our customer services team would like to investigate this for you. We kindly ask that you contact us using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Renter beware - charged €1,121 for two alleged tiny scratches!
Renter beware - charged €1,121 for two tiny scratches!
I rarely leave negative reviews, but I believe prospective customers should know how my damage claim was handled.
• I returned the vehicle after hours because the office was closed, so no joint inspection of the vehicle took place.
• The next day, Green Motion charged my credit card for €1,121, claiming this was to cover the cost of 2 scratches, each between 1 and 2 cm wide and on a single door panel.
• Green Motion informed me that the alleged scratches were visible in the pickup video I sent them, but despite my repeated requests, they never answered whether those scratches were visible in the return video I provided to them. I was unable to see the scratches on either video.
• I requested the repair estimate or invoice, an explanation of how the €1,121 charge was calculated, and why two nearby scratches were treated as two separate chargeable damages.
• Rather than answering those questions, Green Motion repeatedly stated that this was simply their internal procedure and that the charges were based on a Green Motion International damage scale.
• Despite multiple written requests, I never received a substantive explanation or documentation supporting the amount charged, which I think to most people would seem extraordinarily high - €1,121 for two tiny scratches – even assuming that I had actually caused those scratches myself.
Based on my experience, I would not rent from Green Motion again and would encourage prospective customers to carefully consider whether this is a risk they are willing to take.
5 July 2026
Unprompted review
Reply from Green Motion Italia
Hi Tehela,
Thank you for taking the time to share your experience. We are very sorry to hear how upsetting this situation was for you, and we understand how concerning it is to receive a substantial damage charge when you believe the assessment is neither clear nor justified. No customer should feel uncertain about how a fee has been calculated or feel that their questions are going unanswered.
We do need to clarify how damage charges are determined. Our locations use a damage matrix, which is an industry‑standard tool used by many rental companies to ensure that every customer is charged consistently for the same type of damage. Rather than estimating costs on the spot or relying on subjective judgement, the matrix provides fixed, pre‑published prices for specific categories of damage. This means:
- Customers are not charged differently depending on who inspects the vehicle.
- Minor damage is priced the same way for every renter.
- Charges are not influenced by repair shop quotes, which can vary widely.
- The process is transparent and predictable, with no discretionary pricing.
The matrix also includes the cost of parts, labour, paintwork and the work required to return the vehicle to a rentable condition. Because rental vehicles must meet strict safety and presentation standards, repairs are carried out using manufacturer‑approved processes, which can make the cost higher than what a general body shop might charge for cosmetic work.
We appreciate that you provided both pick‑up and return videos and that you were unable to identify the scratches referenced in the assessment. We also regret that the explanation you received regarding the €1,121 charge did not feel transparent or detailed. Customers are entitled to understand how a damage amount has been calculated, and your feedback makes clear that the communication you received did not address your questions.
Your comments will be shared with the local franchise management so that inspection procedures, documentation standards and communication around post‑rental assessments can be reviewed carefully. Charges of this nature must always be explained clearly and supported by appropriate evidence.
Trustpilot does not provide booking details, so we are unable to identify your rental from this review alone. Please contact our Customer Services team via www.greenmotion.com/contact-us, including your booking reference and the videos you mentioned, so that we can examine your case formally and liaise with the location regarding the assessment and the amount applied.
We appreciate how stressful this experience has been, and we will ensure your concerns are reviewed thoroughly once we receive your details.
Kind regards,
Green Motion International Customer Services
Green Motion Italia unfair and agressive practices.
Dear Green Motion Italia Customer service.
we did not get a quick and positive response to our claim.
Please be informed we filled a complaint to the AGCM (Autorità Garante della Concorrenza e del Mercato) for unfair and agressive practices.
For all tourist.
We encourage all consumers that have been taken into hostage for unfair and agressive pratice to contact AGCM and filled a complaint report as we did.
You can also fill a complaint report toward la guarda di finanza for those pratices.
Regards.
9 July 2026
Unprompted review
Reply from Green Motion Italia
Hi Olivia,
Thank you for taking the time to share your feedback. We are sorry to hear how disappointing your experience has been, and we understand how frustrating it is to feel that your concerns have not been resolved quickly. No customer should feel subjected to unfair or aggressive practices, and we regret that this is the impression you were left with.
We do need to clarify that Trustpilot does not provide us with booking details or personal information, so we are unable to identify your rental or review your case from this review alone. Please contact our Customer Services team via www.greenmotion.com/contact-us, including your booking reference and any supporting documentation, so that we can examine your claim in full and liaise with the relevant franchise.
We take all allegations of improper conduct seriously. When a customer raises concerns about the behaviour of a branch or the handling of a rental, the matter is formally reviewed by our franchise management team. We will ensure that your comments are passed on so that the circumstances you describe can be investigated thoroughly.
We acknowledge your intention to submit reports to the AGCM and other authorities. While we cannot comment on external proceedings, we will cooperate fully with any official investigation if contacted by the relevant bodies.
Once we receive your booking details, we will ensure your case is reviewed carefully.
Kind regards,
Green Motion International Customer Services
AVOID AT ALL COST!!!
We rented a car for our week-long trip to Sardinia. When we arrived at Cagliari airport at 21:00 we called Green Motion to collect our car. No one answered the phone even though we called many times!!! We were stranded at night without a car at the airport! Had to take a taxi to our accommodation. The next day we continued calling from early morning till noon with no reply. Eventually a woman picked up the phone and told us that our car (which we had paid for in full plus extra insurance) had already been rented to someone else and they had no other car to offer us. We were left without a car for the entire holiday without even as much as an apology. We quickly scrambled to find a local car rental company which charged us 3 times what we had already paid Green Motion. We contacted Green Motion requesting a refund for the car rental cost, the extra insurance and compensation for the stress caused. Six weeks later we have no refund nor compensation. Zero customer service!! WARNING! DO NOT USE GREEN MOTION FOR CAR RENTAL!!!
4 June 2026
Unprompted review
Reply from Green Motion Italia
Hi Tanya,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Avoid as much as u can!
To start, I paid for the car and insurance online.
I arrived at the airport today, and when I contacted them to get a ride to the car, they told me it was out of their hands and I’d have to wait; I waited 30 minutes at the airport before a man arrived in a van to pick me up. When I got to the office, the young woman (who was incredibly rude) told me my card wasn't accepted and that the only way to get the car was to pay an extra €58—otherwise, I’d lose the money I’d already spent. I gave in to her extortion, yet she continued to be brazenly rude and dismissive, pointing to a door and telling me, "Go over there and you'll find the car."
The only bright spot was the afternoon colleague. When I returned the car, he was extremely polite and effectively proved his colleague wrong by stating that there was absolutely nothing wrong with my card.
This happened on July 15, 2026. If your goal is to rip people off, you’re doing a great job of it.
15 July 2026
Unprompted review
Reply from Green Motion Italia
Hi Andrea,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a physical, major credit card in the main driver's full name must be available for the security deposit. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Aggressive and rude staff
Aggressive and rude staff. We were charged E50 as we were more than 2 hours post our pick up time, due to travel. (This was a pain but it is how awful the staff were and how aggressive they were that is prompting the review). Thankfully we made multiple videos of the car in front of the staff before we left as we have read they are known for trying to charge for damage that was previously the on the car. I would not book with these people again. Awful.
27 June 2026
Unprompted review
Reply from Green Motion Italia
Hi Helen,
Thank you for taking the time to share your experience. We are sorry to hear how disappointing your visit to the branch was, and we understand how upsetting it is to feel that the interaction with staff was aggressive or unhelpful. All customers should be treated professionally and respectfully, and we regret that this was not the impression you were left with.
We do need to clarify that all reservations include a grace period for delayed collection, which is outlined in the Terms & Conditions agreed to at the time of booking. When a customer arrives outside this window, the branch may apply a late‑collection fee to reinstate the reservation and release the vehicle. We appreciate that this added frustration to an already difficult situation, and we are sorry if the explanation you received did not feel clear or supportive.
We are also aware of how important it is for customers to feel confident during the vehicle inspection. The pre‑hire inspection is the customer’s responsibility, and we encourage renters to check the vehicle thoroughly and take photos or videos before leaving the branch. This helps ensure that any pre‑existing marks are documented and avoids misunderstandings at return. We are glad you felt able to do this, and your feedback will be shared with the local management team to ensure communication and customer care are reviewed.
If you would like us to examine your booking and the fee applied, please contact our Customer Services team via www.greenmotion.com/contact-us, including a link to your review so we can locate your file quickly. We will ensure your concerns are looked into carefully.
Kind regards,
Green Motion International Customer Services
Stay Away from Green Motion
Stay Away from Green Motion: €539 Charged for Almost Invisible Marks
My experience with Green Motion Malpensa was, without doubt, the worst car rental experience I have ever had.
When I returned the vehicle, I was accused of causing a few extremely minor marks on the front bumper—so faint that I initially thought it was a joke. I immediately disputed the alleged damage and wrote my disagreement on the vehicle return form.
The employee who introduced herself as Jennifer, stating that she was the branch manager, had what I perceived to be an unprofessional and unhelpful attitude. She also refused to tell me her surname when I asked.
I was told that my case would be reviewed by the relevant department and that I would be contacted. That never happened. Instead, just two days later, I discovered that €539 had already been charged to my credit card, without any prior discussion.
Green Motion later confirmed to me in writing that:
· the €539 does not represent the actual repair cost;
· the vehicle will not be repaired immediately, but only at the end of the lease together with other minor damage;
· the amount is calculated using an internal damage matrix.
This is the part I find most unacceptable and least transparent.
My advice is simple: avoid Green Motion and choose another rental company, even if it costs a little more. The small saving is simply not worth the risk of an experience like mine.
If you still decide to rent from Green Motion, photograph and film every single centimetre of the vehicle at both collection and return, and always keep the original files with their metadata.
If other customers have genuinely had similar experiences, I encourage them to document them publicly and, if they consider it appropriate, report them to the relevant consumer protection authorities.
20 June 2026
Unprompted review
Reply from Green Motion Italia
Hi Amir,
Thank you for taking the time to share your experience. We are sorry to hear how disappointing your rental at our Malpensa location was, and we understand how upsetting it is to receive a damage charge that you believe is unjustified. Disputes over minor marks can be particularly frustrating, especially when you feel the assessment does not reflect the actual condition of the vehicle or the way the process was handled at the counter.
We do need to clarify that the pre‑hire inspection is the customer’s responsibility, and we strongly encourage all renters to check the vehicle thoroughly and take photographs before leaving the branch. This forms an essential part of the rental process and ensures that any pre‑existing marks are documented. The Vehicle Condition Report, which is reviewed and signed at collection, is the document used to determine liability for any damage identified at return. Damage charges are based on this report, and the branch must follow it when assessing any discrepancies.
In your case, the team confirmed that the €539 charge was calculated using the internal damage matrix and not an immediate repair invoice, and that the vehicle would be repaired at the end of its lease cycle. While this method is standard when repair documentation is not yet available, we understand that you found the process unclear and that the communication you received did not meet your expectations. We also regret that your interaction with the staff member you mentioned left you feeling unsupported, and your comments will be shared with the local management team to ensure service standards are reviewed.
Kind regards,
Green Motion International Customer Services
Hired a car from Olbia airport
Update: I am very amused by the response from greenmotion italia to my post because I emailed customer services several times yesterday and today and did not receive a reaponse or acknowledgment to any of my emails. They don’t care at all about customer service-they only care about covering this up so they can continue to rip people off. They are an extremely corrupt company: AVOID AT ALL COSTS!
Hired a car from Olbia airport. Alarm bells started ringing when we noticed many very frustrated people were complaining at the Greenmotion office when we went to collect the car. We had purchased the premier service to include insurance
and comprehwnsive breakdown cover. The car was booked for 7 days but became unusable on day 3. We called the Olbia branch several times and each time we were told to call one specific number for recovery. But the number does not connect. We have tried 15+ times. And all we are told is “keep trying.” We have been trying for 12 hours in vain. This is a useless company. Holiday ruined.
11 July 2026
Unprompted review
Reply from Green Motion Italia
Hi Lisa,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Update: Thank you for your update. I have sent you a request for further information through Trustpilot. We kindly ask that you respond to this at your earliest convenience so that we can look into this for you and provide you with an update. Thank you for your assistance.
Update: Thank you for providing us with your details. I can confirm that we have received your email and our customer services team are currently investigating your case. They will be in touch with a full response as soon as possible. Thank you for your patience and understanding.
JUST DONT!!
Bolonia Airport. No shuttle service provided upon arrival nor departure. We had to wait 2 hours for our car (there was no queue, just useless staff). They had no kids chairs which we had booked. And after all of that, the car we got was dirty and visibly used by a previous person. Just avoid them
11 July 2026
Unprompted review
Reply from Green Motion Italia
Hi Cristian,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Awfull car rent
Came to airport, had to call to for pick up, since the office is not in airport. Nobody answered for 1.5 hours.
Car was very heavily damaged, dents everywhere, mirror without cap, very poor quality car.
Once returned the car, it tooks 30 days for refund the deposit. Im constant traveler, usually it takes from couple hours to couple of days.
6 March 2026
Unprompted review
Reply from Green Motion Italia
Hi Julius Kupčinskas,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Please do not use this car hire…
Please do not use this car hire company. It was an absolutely dreadful experience from start to finish.
We had to wait in the queue for over three hours in the heat, with nowhere to sit. When we finally reached the desk, the staff were extremely rude and seemed to have already decided that they weren't going to give us a car before we'd even spoken to them.
When we tried to pay the deposit, our card was declined multiple times. Our bank flagged the transactions, which only added to our concerns about the company.
We weren't the only ones having problems. Many other customers in the queue were either experiencing issues with their bookings or were unable to collect a car despite having booked well in advance.
The customer service was appalling, and the staff were unhelpful and dismissive throughout. I've never had such an awful experience with a car hire company in my life.
Please save yourself the stress and avoid this company.
24 June 2026
Unprompted review
Reply from Green Motion Italia
Hi Tiaxx,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
You’ll never see your car
This company is a scam. Booked through Stressfreecarrental (ha!) and I’m still perusing a refund. No shuttle from Cagliari Airport, can’t reach anyone by phone or email or What’s App message. Waited 4 hours before reluctantly using a car hire place at the airport. Green Motion eventually replied to an email saying I was a “no show” and to take it up with the broker. Avoid at all costs, don’t even risk it - read all the other reviews.
19 June 2026
Unprompted review
Reply from Green Motion Italia
Hi Robert Grainier,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
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