Green Motion Italia Reviews 

Awful company. Waited four hours to be served, when we were finally seen we then had to wait a further 30mins whilst the car was cleaned. The shuttle driver that collected us from the airport was vile and extremely rude. Never use this company, ever!

A total scam! Stay away. Wished I had seen these bad reviews before. We were scammed into buying their 300e insurance after they insisted our credit card was not going through to secure the deposit. Their machine kept somehow rejecting it. Our bank assured us there was nothing wrong with our VISA and there was no evidence of ever inputting a wrong pin or anything. They knew we were stranded with little kids and totally took advantage of our situation!!!

I can only conclude from my experience with this company that they are actively scamming people. We were not given the car we had paid for at Venice airport, the employee saying that my credit card needed to have both names in full. I have never come across such an absurd condition. All my cards only have my first initial. For comparison, I had zero problem renting a car from another company from Venice, with the same card and the same stupid condition in the small print. In my time arguing with the employee, 2 other couples and one man from Sweden with his two children were also refused rental. One for the same condition as me, the other because his card's number was not embossed, and the Swede because he has Amex - despite paying in Amex upfront. All absurd conditions that would be unlawful anywhere else in EU. It became clear that the reason for these range of non-issues, was that they wanted me to pay again for a new rental agreement, as mine was through a broker (a completely normal thing for car rental) and, get this, they would accept my card which was a problem before, with the employee stating that it was something vague about the deposit return and that the conditions were the brokers not theirs. Absolute nonsense, a complete lie. They are unscrupulous liars and have found a loophole to exploit people based on standard terms and conditions which you would be hard pressed to notice and which are not enforced by any other legitimate car rental companies. The exchange got heated between me and the employee, and he was rude enough to suggest that my expectations shouldn't be so high as I wasn't renting a Ferrari or anything - we'd been made to waitnan hour before our turn. Out of principle we declined his offer to pay twice, and went elsewhere. We're glad that we did given the likelihood that we would have been further scammed on returning the car based on reviews where they actually got the car they'd paid for. An Italian speaking man who we spoke to at the beginning of this ordeal, advised that he had been waiting for this deposit to be returned for months now and that it was a common thing to be scammed in this way. It might be from these sort of amoral companies in Italy, but not elsewhere. Avoid this company at all costs, they are thieves and liars. Pay more, go elsewhere and don't deal with these scumbags. A somewhat fun observation was watching the employee fish around in a plastic tub full of keys to find the one needed for the previous rental. It should have be obvious at that point what a joke these guys are.

Incredibly long pick up time of over 3 hours. Many other groups with the same issue at the same time.

Never been picked up at Cagliari airport, left alone at night with no where to go. I arrived at the airport 30 min before their closing time, send them several whats app messages, Called them so many time i lost count, ABSOLUTELY DISGUSTING CAR RENTAL AND EMPLOYEES. DO NOT RENT A CAR HERE!!!

Awful experience in Venice (airport). 2.5 hour wait in midday sun. Then when we arrived at counter, they claimed that our UK driving licence was invalid without international driving permit and we could only rent the car we had pre paid for if we took out the 300 Euro insurance. It’s basically a scam. People in front had to do the same because they tried to pay using Monzo. It seems the business model is to leave you waiting and sweating (literally) so long that you accept their exorbitant insurance just so you can get a car and leave. Having decided to just pay up (we just wanted a car and to get on with our trip), it turned up really dirty. One person serving and delivering the car. Children and parents crying, and the guy behind the counter honestly didn’t give one. I’ve travelled to over 50 countries and this is the worst travel experience I’ve ever had by a long distance. Avoid. Like the plague. It is truly awful. And they will scam you. It will ruin the start of your holiday. Sadly, the people dropping back their cars said it was the same the week before. So this wasn’t a one off. Green motion (a UK based company) should be truly embarrassed to run such an appalling franchise.

Specifically for Green Motive Venice:
1. Waiting over two hours to be helped.
2. Agreement of online booking was nothing worth to this company.
3. Bespoken car was not available.
4. Smaller car was only option when we were there.
5. Most credit cards are “not working on their machine” with different excuses.
6. Our card was blocked automatically by our bank because this company is on the blacklist (scamming).
7. They want people to pay extra for car, security deposit and insurance .
8. You don’t get your security deposit back.
9. Smaller car then booked and in bad condition. With smoking scent in the car.
10. Everybody waiting in line had the same scamming experience the day of our pickup and return.

Very bad experience at Firenze. First you have to wait over an hour and then they tell you that your credit card isn’t right one. We had to pay 350 extra for their insurance even though we had already paid an insurance. Everything felt like a scam. I could still pay everything with my credit card which I thought was weird. Nobody ever checked the car even when we returned it. They upheld 200 euros from my bank account which the employee said was about gasoline. He promised the money would be returned to me after we return the car but I’m still waiting. The employees rushed us out and didn’t check anything. The kept yelling that everything is okay and you can leave.

Do not ever rent car from here!

*Edit* we had already been in contact with Green motion Italia before writing here and gotten a negative answer from them. Plus the answer from them below is just not true about their detectors being able to see a difference between smoke and dust. That is how they get their extra money from clients as well as lying to them about the credit card not working and/or add extra insurance on them and/or get them to pay way to much for an additional driver just because they won't take a credit card not belonging to the main driver. So my post stands. Please avoid this company, they steal your money for things that don't happen.

This is a total fraud company. They try everything to push on you an insurance you already have in your credit card. Then if you don't accept they tell you your credit card doesn't work until all of a sudden it does work when you accept to buy the insurance. They as well tried to say they couldn't use a credit card that didn't belong to the main driver. And switching who was the main driver costed alot of money as well. They informed it was a non smoking vehicle, wich is not a problem for us as we are a life long NON smokers. Upon turning in the vehicle they tell us that they can see we smoked in the car. Witch we decline, as we don't smoke, and we have not been around anyone smoking eather. They keep saying they have sensor that informed them of us smoking in the car. We keep declineing as we did definitely NOT smoke since we are non smokers. The person says she can only write that we decline but nothing else. Upon arriving home they had taken 300 euros of our credit card for smoking. They send us a report for when we supposedly smoked. And it showed that it was while the car was turned off in a location of a dirt road parking where and when we were taking our luggage out at our arrival destination. So it was a fals positive because of a dust from a dirt road we just drove and open all doors and the trunk right after. We were able to provide them with that information as well as our host that owned the Airbnb we arrived at gave them a statement that she was with us at the time to give us the keys and nobody was smoking. They still went ahead and took the money of our card. This was the only incident of them detecting smoking and we had the car for a week and this was on day one of our arrival in a dirt road. We have made a resurch and those sensor can report false positive if there is dust that gets to it, like from a dirt road. So yeah... NEVER using that company again and they are definitely not giving us a reason to trust them or others in Italy when they are like that. It gives us a bad experience and bad impression of what could happen in places like that. We have traveled alot in other countries and rented a car and never ever had any problems before this.

We rented a car from Green Motion in Rom, Italy.
I highly recommend not booking with them. Our car was old, full with scratches and even dirty from the inside (never experience such a situtation before). We returned the car on a Sunday and checked everything was fine, the Key was put in a keybox. Now they claimed two scratches on the back and the front and more than 700€ was taken from my credit card. I sent a dispute officialy objecting, no response!

For me, this is part of a whole scheme! Complete scam and fradulent! Not sure, how such rental companes can exist. Do not book here!

Very bad service, it took 40min, to serv 1 client.When our turn came and my master card did not have credit written on it, they said they wount give me a car. Threw back my prepaid voucher and that is all. No tring to find solution, and did not get my money back, total scam!

Update: 24/6

Greenmotion, you ask me to fill out a form below, and then all I get is a generic apology and a reference to the terms and conditions. We were never offered a solution, and the service was really bad.
To readers: so don’t rent a car from GREENMOTI

We rented a car from Green Motion in Bologna. We had to wait an hour and a half before we finally got a car—and what a car it was.
The car was covered in dents and bird droppings, had no windshield washer fluid, the oil light was on, an SOS light was on the entire time and the digital display wasn’t working (so no radio or navigation). The car made a lot of noise when braking, and the tank wasn’t full. They said this was the last car available. Since the company was a bit of a drive from the airport, we had no choice but to take it.
We found the atmosphere hostile and unpleasant. Two other Dutch renters had significant problems before us as well.
Do not rent from this company

100% unreliable car rental company. They take 100% of your money and when you arrive at the airport you call them from the designated pick-up point, for the shuttle bus - BUT they never answer the phone, they never respond to whatsapp calls, or whatsapp messages or SMS. NOTHING. NADA. NIENTE. You will be left stranded. Chargeback your cost via your bank or payment institution for their breach of contract, and report them to the Commission and the EU and national consumer authorities.

Absolutely terrible experience. Do not rent from this company.

We returned the car exactly as instructed, and there was nobody present to inspect or reclaim the vehicle. Fortunately, we had the foresight to record a complete video of the car at the time of return, documenting its condition from every angle.

That video has now proven invaluable because the company is attempting to charge us for damage that simply did not exist when we returned the vehicle. The alleged damage is clearly not visible in our footage, which was taken immediately before leaving the car.

We are now handling this matter through a lawyer because we refuse to be held responsible for fraudulent claims. In our opinion, this is nothing more than an attempt to extract money from customers after the rental has ended.

Be extremely careful if you choose to rent from this company. Take detailed photos and videos of everything, because if we had not done so, we would have had no way to defend ourselves against these false accusations.

Based on our experience, we would never rent from them again and cannot recommend them to anyone.

Beware of this company! They lure you in with cheap rental prices, but they will rob you upon return. Every minor scratch—things that are barely visible and should absolutely fall under "normal wear and tear"—is flagged by their agents as major damage.
They charged me hundreds of Euros for absolutely nothing. This is a well-known scam company. Save your money, your time, and your sanity: STAY AWAY!

Staff were aggressively pushing me to buy their insurance. When I refused, I was told the deposit would be €1,200, even though my contract clearly stated €900.
I agreed to pay the higher deposit, but then they refused to accept my credit card. Ive no options left, only to pay 213 euro insurance for 3 days!!!!! SCAMERS, AVOID

one star is to much. payed the car online but on desk they don't accept my creditcard. so no car. 6 days Rome are gone. FY Green motion. warning for everyone... look for a bus or uber.

A company that operates on the very edge of criminality in their conduct. Using fraud, aggression & deceit to extort money from customers.
After what I considered an extensive look over the intentionally dirty vehicle that was supplied, taking >20 photos of damage: on return were treated to a disgustingly obnoxious women with poor hygiene walking straight to the car and finding hidden damage that she knew was not on the check out damage reports but were impossible to have occurred in the short time we had the vehicle. After returning home I was treated to an email claiming that 2 chips in the windscreen that were <1mm would be 562 euros to repair. The car handed to us looked like it had been in a demolition derby, in no way has any damage on that vehicle ever been repaired with the money that the company has fraudulently extorted from previous customers. This company survives on scamming individuals out of hundreds in hidden charges post check-in.
When I told the Green Motion representative that she was a scammer & that she is dishonest while pointing out paint on a wheel that could be rubbed off with your finger as damage: she smirked and threw the paperwork in my face. Telling me I don't have to return the car and that she will bill me the 2000 euro excess for car theft instead. After being forced to sign the damage report which I made my own comments on. I was then shunned by the staff on the desk, telling me to leave the office. Thus meaning that I had to return & demand that I was shuttled back to the airport, which was part of the arrangement of the hire.

Scam start to finish. Upon arrival they took a €900 euro deposit off me for any damages we may cause. When I picked the car up it was battered and filthy scratches and bumps all over with a thick coat of mud clearly left that way to hide other damages. They came out and pointed out 5 damages on the car where as we took in total 19 pictures of damages they left these damages for us to point out so that if we didn’t see they could charge us later. When we returned the car the inspector waisted no time going straight to the windscreen and pointing out two minor chips, clearly knew about there location before the drop off because it took her a good 5 seconds to point them out. These chips were hidden because of the excessive dirt on the car when picked up. After arguing with the rude desk lady I signed the paper because she told me if not I would not get any of my €900 deposit back. Anyway the damages they said we caused came to €562. I am now in argument with the head office about this I strongly urge everyone to stay clear of these criminals.

The Greenmotion / Sur Price car rental facility at FLR is a scam operation. Upon arrival, They hike up prices much higher than the agreed upon price. A couple called the police when I was there, because they would only accept their credit card if they paid €500 on top. Another couple sat there for 2 hrs debating the price hike and then left, having lost their €250 down payment. Aftet a lengthy discussion with the utterly rude and downright incompetent people there (because i refused to pay their hiked up price) i asked them to cancel my reservation and left. rented a car at avis instead. l
Ps: i and all the other disgruntled would-be customers there could not reach anyone at the number you are aupposed to call so they send you a shuttle. we had to hike across a highway and through bushes with our luggage to reach the dilapidated and cigarette-smoke filled garage they call a rental office. all of it was so utterly unacceptable. avoid at all costs!!