Green Motion Italia Reviews 

Never use this company, they will charge you for damage you did not cause, they never update their damage reports and do not provide clear details on existing damage, then charge you for damage you did not make. NEVER EVER USE GREENMOTION.

UPDATE - There is no point contacting them after their copied and pasted replies, they don't get back to you.

This companies procedures are to not update their damage records so they can scam every customer for damage they did not make, and to charge you for tiny damage you cannot even see in photos.

AVOID AVOID AVOID. Absolutely appalling. Left hanging at airport for collection for almost an hour. Upon return, told there was a cleaning fee we had not been notified of upon collection. Returned car half full of petrol so expected to be charged a fair bit. But 3 times the cost to fill the tank??? Thieves. And then they took us to the airport but not to Departures - they deposited us on a main road outside the airport & buggered off.
Now - 3 months later - they have sent a further administrative fee with no explanation as to what it is for.
Robbers, thieves & absolute shysters. AVOID, AVOID, AVOID.

Warning for Green Motion. Scam company!
We were scammed out of Euro 1,079!
We chose Green Motion because they were slightly cheaper than other car rental companies. But it was a big mistake. After six weeks we returned the car at Brindisi airport. We had not had any accidents with the car, we had not caused any damage to it. Nevertheless, Green Motion claimed that some small scratches in the paintwork had appeared after we rented the car. We had taken pictures of the small damages we saw when taking over the car and could prove that these were already there before we took over the car. Then Green Motion came with new pictures of very small scratches in the paintwork that we had not seen and therefore had not photographed. They claimed that repairing these, including their administrative costs, would amount to Euro 1,079. They therefore did not refund our deposit.
When we communicated with Green Motion we received long, well-formulated objections. Obviously they had had similar communications with other customers before.
We then turned to Consumer Europe, part of the Swedish Consumer Agency, who, with the help of their sister organization in Italy, started a case. However, since Green Motion has not signed the ECRCS (European Car Rental Conciliation Service), which all the major car rental companies have done, Consumer Europe's sister organization in Italy could not help us.
The whole thing ended up with us paying almost twice as much for the rental as if we had chosen one of the large established car rental companies.

My experience with Green Motion Car and Van Rental in Naples, Italy was deeply disappointing and unprofessional and reflected what can only be described as a SCAM-LIKE OPERATION. The vehicle was issued in unacceptable condition—dirty, visibly scratched, and nearly empty on fuel—despite assurances from staff that this would not be an issue. At return, I was subjected to hostile behavior, unfounded accusations of damage, and arbitrary charges without proper verification or discussion.

The interaction escalated unnecessarily, required supervisor involvement, and culminated in excessive and unjustified fees that bore no reasonable relation to the rental period. This conduct demonstrated a systemic lack of professionalism, transparency, and ethical business practices, particularly troubling for travelers who rely on clear, fair, and honest service.

Based on this experience, I cannot recommend Green Motion Naples under any circumstances. Customers—especially Service Members, retirees, government employees, and their families—should exercise extreme caution, as this operation exhibits multiple hallmarks of a SCAM.

Do not recommend this rental company
If you are still going for it please keep the following in mind

1. Insurance :
I have rented it via booking and had full insurance
First they insisted to get insurance from them blackmailing about the extra charges. Since i was in a hurry , agreed to everything they said becuse i was stupid

2.Return
I returned the car 1.5 hours later than the agreed contract time. They charged me 300 euros and an extra days rent with insurance for the delay.
You should be really familiar with T&C to know this.
They will not brief you on the extra charges and its hidden in T&C
Undestand that i did dealy by an hour and half but in my defence i was stuck in traffic and even informed greenchoice on my eta. Upon return they said its okay
But next day 300+ extra day from my credit card.
There is no transparency

Beware of scammers. I rented a car for one day. After long waiting time due to other customers I finally got the car and the documents. As always I checked the car and found a unreported damage on the front bumper. Took a picture and reported with Whatsapp. So far so good. I returned the car the next morning at the station and dropped the key into the post box. Unfortunately I forgot my old jacket on the back seat.
Next day I called to ask for the jacket to ask if I can have it back but desk clerk claimed that nothing has been found. But the worst part was that they have claimed that I scratched the door handle and sent me pictures. The cost to wipe out the black scratch on the door handle would be 540€ + VAT + Admin costs. This is a fraud and I feel scammed. It s unlikely that they have overlooked the damage of the front bumper but identified the little black scratch on the door handle. When calling them the desk claimed to be not responsible as this is done by another team at the same place. The act will likely go to court now as this behavior is unethical and not professional. Beware of the company, I booked via booking/Rental cars. In case of booking report everything, take videos and many pictures even of already existing damage. Also beware that the car is standing in a hall with dimmed light so it s easy to oversee. But best is to completely avoid these scammers.

Avoid Green Motion Malpensa at all costs – they turned a simple rental into a €1,271 nightmare.

I hired a car from Green Motion Malpensa in November and on the last day, just 15 minutes into the drive to the airport, the engine overheated and the car lost all power. We called the roadside assistance number — it's the most prominent phone number on the rental contract — but they couldn’t help quickly and said they weren’t responsible for getting us to the airport. With their agreement, we left the vehicle and made our own way, and they explicitly assured us (on a recorded call) that we wouldn’t be penalised for late return or for not refuelling.

We missed our flight, had to pay for a hotel, and buy extremely expensive replacement tickets. Then, once back in the UK, Green Motion hit us with charges for late return, refuelling, unauthorised rental extension and “missing documents” — everything we were told would not happen.

In total, we were charged €1,271 for a breakdown that was absolutely not our fault.
Shocking behaviour, zero accountability, and a complete refusal to honour their own assurances. Steer well clear.

This review is about Green Motion Naples airport office. I bought the service via EasyJet app and booked together with my flight.
They rent you a car with plenty of small damages , scratches and dents. They are not marked at check in so you have to inspect the car from top to bottom. When you check out the car , they are able to find that scracth that you didn’t take a picture at the check in and charge you hundreds of euros. I will avoid them from now on and let my colleagues and friends know. Too many similar cases with other customers!

I want to share my completely negative experience—bordering on robbery—with this office. My parents and daughters rented a car in Heraklion last summer. When they returned the vehicle, my eldest daughter realized she had left two bracelets in the car. They weren’t very valuable in terms of cost—they were Pandora—but they held great sentimental value for both her and me, as they were a Christmas gift from me.

After I contacted the office, they confirmed that they had found the bracelets. I immediately arranged for an express courier, BRT, to pick them up in Crete and deliver them to me. Even though the shipping cost was almost as much as the bracelets themselves, I chose to proceed because of their sentimental importance. All the office needed to do was place the bracelets in an envelope and print out the courier labels.

I called them, emailed them, and even sent photos of the bracelets. They never responded again—they simply refused to cooperate. I sent seven emails and made four international phone calls from Italy. Their behavior was shameful and unfair, and it deprived us of something truly meaningful. This is not how a company should treat its customers, especially considering the substantial amount we paid for the rental. They only had to print a label and respond.

Terrible service—and at this point, I can’t help but wonder whether the bracelets were ultimately stolen, which might explain why they avoided replying.

By the way, the answer they wrote below is even more false. Because they no longer give me a way to write to them or even get the bracelets back.

Scammers Beware, the worst of rental companies, take money but don't provide service, for made-up reasons.

I feel cheated by your company, you charged me 361 euros for no damage (certainy preexisting and barely visible - only when doors opened) , when I wrote it in handoverprotocol, it was snached out of my hand from your employee. It was done by Frank Rent Napoli s.r.l.

They will try to scam you by renting you a vehicle that has many dents but only few of them they have documented. When you return the car they'll claim some light scratch was done by you and will try to charge for a full replacement of the whole body part for 1000€+.

I also had to deal with them making fraudulent charges on my card after the rental ended. They made additional charges to my card without notifying me. They did not redact those charges so I had to work with my bank to redact them.
I've gone through with that issue multiple times with the customer support but they refuse to acknowledge it.

Beware of Green Motion — their bad reputation is well deserved.
I rented a car for a family vacation from their Rome Airport branch. I paid the excessive deposit they require and sent them photos of the car before and after the rental, as instructed. In retrospect, I realized this is part of a recurring scheme: they later use these photos to falsely accuse customers of nonexistent or tiny damages that can’t easily be disproved, and then quickly charge the deposit.

Worse still, the company falsified details of my return, including the date and time, to support their bogus damage claims. When I tried to appeal, they attempted to intimidate me for suggesting they might be running a scam. Don’t be fooled by their replies here — they’re just a PR spin, aimed at shifting blame or accountability onto customers, many of whom report the same dishonest behavior.

BEWARE BEFORE RENTING FROM THEM. My experience was terrible. I was unfairly charged for pre-existing damage, one scratch was clearly old with dried tape, and the other was barely visible, likely just a weather mark. This feels like a deliberate attempt to pass costs onto customers.

I returned the car safely and responsibly, parked in their usual pickup area, and left the keys in a secure spot with video instructions. Because they offer no proper after-hours drop-off option, I had to pay $100 for parking, all while catching a flight. Their lack of basic infrastructure like a key drop box is unacceptable.

Worst of all, a staff member told me I should have changed my flight to avoid fees. That kind of response is outrageous and deeply unprofessional.

This company is disorganized, lacks customer care, and their practices raise serious concerns. I’m pursuing legal action and reporting them to consumer protection authorities.

At the pick-up of the car (Naples airport), I had to point out many damages that were not reported in the contract. The staff claimed having noted all damages but did not send me the updated contract; so, I could not check.
At the drop-off, it turned out that some old, small scratches on the passenger side-view mirror, which I had pointed out at the pick-up, had not been noted. The scratches were clearly old: no rest of paint on their borders and the surface of the metal smooth and matte.
The staff was aggressive, refused to check with the colleagues who had given me the car 3 days before and charged me 357 EUR for the damage.
I cannot help but suspect that this is the company's policy to gain money.
PS1: Further to Green Motion's reply. I have already written to your costumer service at the email address you gave but have received no response.
PS2: Green Motion admitted that the damage was prior to my rental and committed to refund me in full. Over one month later, I have not received my reimbursement and the customer service does not answer my emails.

Where is the law? Make this company shut down immediately they are scammers!

Collection, no problems. drop off issue as closed Sunday. Keys drop box but other agents can open locked box as have keys. So no once to check physically during drop off. 5 days later charged 990 euro no email correspondence or any emails from green motion. Sent photos via whats app from drop off.
My complaint was that I was charged for something I have no idea about. Car was perfect on return, IF these charges are legitimate where is ANY email CORRESPONDENCE with photo or invoice for said damage, yet this is their stupid response asking me to send photos to prove damage. Photos were clearly time stamped 21/09/2025. green motion have to send me metadata photos of damage they seem to claim.

Green Motion responded and sent email with photos. They claim euro 990 for 5 SCRATCHES/BLACK MARKS that they themselves CLAIM needs polishing. There is no body or structural damages NOTICEABLE ON CAR. These minor marks can be removed with a HAND HELD BUFFER themselves, any other reputable car company would see this as wear and tear. We have used car rentals for the last 45years with no real issues and bogus charges, JUST ITALY SEEMS TO HAVE THE WORST REPUTATION WORLD WIDE.

had to wait 40 minutes for the shuttle to go to the location.
Pick up was easy, when I requested to do a walkthrough of the car to identify damages they told me to take a video and send it to them......
done.
I returned the car on a Sunday around 7:30 and the gate was closed and had to wait for someone at 8 to open. This is a shared location so someone from another company opened, Green Motion is actually closed on Sunday.
I dropped the car took a video and sent it.
Monday I did receive an email for damages to the windshield that require a full replacement for a total of 1,100 Euros.
I did email and called but had no answer.
I started a dispute with my CC.
btw the chip that they claim is about 2 mm.
I am sure many people have been asked to pay for the same damage in the same car.

I had a terrible experience with Green motion. At pick-up, no proper inspection report or photos were provided. Luckily, I made a full video of the car myself and discovered much more damage than what was listed on their paperwork, showing that they do not check their cars properly. The car itself was very old and clearly not well maintained a fiat panda.

At return, they suddenly claimed there was a scratch on the roof, the only area I didn’t film. Given the amount of unreported damage I already found, it’s very likely this scratch was already there too. Despite this, they charged me €1440 (the amount is not possible) without sending me any proof or email of their inspection. This feels like a scam and a very unprofessional way of treating customers.

On top of that, the return process was extremely inefficient and took me over an hour, because the same person at the reception also had to inspect each car.

I strongly warn others: never rent a car here.

I have also seen several Google reviews and trust pilot reviews about the same car with the same issues. Grey fiat panda. 👉 If you rented this car and have photos or videos, please comment under this review so we can exchange information.