Green Motion Italia Reviews 

Worst rental experience ever do your self a favor and avoid this place and save your self headache.and if u can’t make sure you take video of every lil corner of the car out side in sun not in door I was charged 850 for one inch clear coat scratch which didn’t show in video cuz I made mistake of taking video in garage where due to lake of sun shine clear coat scratches don’t show from every angel.and a tiny chip on wind screen.it’s not like it was new car it had multiple dents on body so am sure am not the first person to be scammed so be careful avoid this place it’s nothing but scamming

I’d give them a zero if I could cheeky ill bred thieves. Firstly they are not in the bergamo airport terminal. They said they where I have proof of this. They would not accept my AIG CAR HIRE WAIVER INSURANCE. some crock and bull story about them not being able to claim on it. Then he DEMANDED €1100 up front or I could pay him €142 for more insurance and a €200 deposit. He wouldn’t accept an Irish post office master card. An aggressive rude charlatan. The car was filthy inside and out when I told him this he said. “””” they’re all dirty”””” an ignoramous

Completely agree with the all negative opinions! I was in Bologna on 28 of march and couldn’t get my booked car because I had no international driving licence! This is the only company who have their own sick policy. It’s clear that if you have a UK driving licence you don’t need an international DL It’s written on GOV website. I lost my money obviously and had to rent another car from a different company what cost me a lot more all together obviously. That company shouldn’t exist and it is necessary to do something about that. Shame on you people who work there, honestly!

Update: 5/1/26 - It has been a month and still no receipt or email documenting scam charges. They have continued to be evasive, none taking responsibility or responding. Lawsuit will be forthcoming.
Do not rent from any of there branches. A quick search will show you how bad this company is.

If I could give Green Motion, a scam and sham of a company ZERO stars I would. The return is the issue. Staff, María specifically, scratched a mark on door handle and blamed us. When it was made clear via photo evidence that it was pre-existing it was on the next blemish on the vehicle as if they had a map and preplanned how they would charge someone. We had two of the exact same vehicles one was checked and cleared in less than a minute and the other took 20 minutes and incurred €1850 worth of damage for a period (.) size dot at the bottom of the windshield that scammer Maria found while lying on the hood of the car, which had she scratched it, she would have blamed us as well. Not to mention the disrespect of making a group of travelers late to the airport. Do yourself a favor and stay away from this company and stay away from Maria, even if she tells you she's just doing her job! We have photo and video evidence disproving her claims and yet Maria still wrongly charges us!

Extremely unhelpful third-rate service - no surprises there. I was running late in travel to the airport as taking train from Switzerland. I contacted them about this to explain I will be later. They throw the policy in your face - if more than 2.5 hrs late. Let me explain that this would not have affected them financially as the payment would have been made in full and would have been happy to pay extra for troubles. VIP cars tried their best in this situation to provide an alternative booking but the costs has ballooned to 5 times the rate because of the last minute nature of my situation

It’s a scam. They request that your credit card has your full name. No abbreviations. I haven’t seen that anywhere else. None of my cards has my full first name so the either cancel my reservation and keep the money I have already paid or they ask 50€ per day extra.
The funny thing is that I reserved that through Ryan air to be safer.
It’s a steal.
Booking Reference Number: IT906783690

Up date 19.03.26 11 pm.
Stop giving generic answers. I have ALREADY sent several emails to your local office and Federica, and all I got were dishonest excuses. You are ignoring a Premium Plus (PMP) contract with a €0 deductible and a valid Police Report. You charged me €597 illegally. I have now escalated this to your International Headquarters and the Italian Antitrust Authority (AGCM). Do not ask me to 'send an email' again; just REFUND the money you stole from my account. Case RFN-14229.

​UPDATE 19.03. 2026: Green Motion has replied here with a generic message. I have already sent all the evidence (Official Police Report, PMP contract with €0 deductible, and proof of the illegal €597 charge) to their international team. My bank has officially flagged this as a fraudulent transaction. I am not looking for "apologies", I am looking for a REFUND of my money. I will not remove this review until the funds are back in my account. Case: RFN-14229.

Green Motion Italie at Fiumicino is a disgrace. After my rental car was broken into, they behaved worse than the criminals.
​Even with Premium Plus (PMP) full protection (€0 deductible), they illegally charged me €597. They claim the official Police Report (Questura di Roma) is 'invalid' because of a stamped manual correction—a pathetic excuse to steal money.
​They lied about my email address being 'wrong' to avoid transparency and added a fake €500 penalty for a 3 AM drop-off that was pre-notified. They are scammers in suits. I have reported them to the Italian Antitrust (AGCM), the European Consumer Centre, and started a Chargeback with my bank. Avoid at all costs!

Thank you for the generic reply. I have already sent all the evidence (Police report, PMP contract, and proof of illegal charges) to your international email address. My bank has already flagged this as a fraudulent transaction. I expect a refund, not just 'apologies'. I will keep this review updated until the €597.00 is returned

A really bad experience. We booked a car at the same time as we booked our flights, so everything should have been in order. When we arrived at Green Motion, they could not find our booking in their system, even though we showed them all the documentation confirming that we had made the reservation. They were unable to help us and simply told us that we would have to rent a new car at a higher price.

When we returned the car, we were told to call them 30 minutes before arriving so a shuttle bus could be ready for us. However, we ended up waiting for 40 minutes, even though we had called well in advance.

I had a terrible experience. I booked a car for 8 days. On the website of the rental company Green Motion, it says to call once you land to arrange the shuttle pickup to their office. So I did probably around 30 times but no one ever answered or got back to me. Not to mention that it was pouring rain in Rome.

After all the hassle, I had to call a taxi to take me to the office myself. When I arrived, the employee didn’t even know that I had called so many times.

I mentioned the issue and at the same time politely asked if we could speed up the process, as I had an appointment in central Rome at 13:30 and only had about 37 minutes to get there. The employee asked for all the necessary documents (driving licence, credit card, etc.). When I handed over my credit card, which is Amex, the employee said they do not accept Amex.

At that point, I was really disappointed and frustrated. I said that nowhere on the website does it mention that Amex is not accepted. I then said I needed to leave as soon as possible. That’s when he told me they could accept my Amex for the deposit, but I would have to pay an additional fee.

So the reality is that they do accept Amex, but they never specify on their website that it comes with an extra fee. After a long and pointless conversation, I had to leave without the car because I was running late for my appointment.

Do not book with them. They told me “we are new,” which clearly means there are still many issues.

I have a Mastercard Gold that is issued by the main Danish Bank and that I used in the past 15 years all over the world.
This is the only bunch of scammers who refused my credit card because it can work both as credit and debit card. So, they took the money of the prepaid booking without giving me the car I paid for. I had to book another car with another company.
EDIT after the company's answer. My credit card IS registered as a Credit Card, and I have used that for more than 15 years as a credit card, including for booking and paying the rental in advance. However, it was refused at the counter. To me this remains a scam.

Poor customer service, terrible communication and currently trying to charge my credit card £4000GBP without notification or invoice. Haven't responded to my emails. Not worth the hassle or price.

Utter gangsterism from GreenMotion at Venice Airport.

Pre-existing scratch to two windows and feint dents to roof edge charged to my credit card on return, - not listed on condition form, but completely dark and invisible when collecting at midnight.

I am going to sue for punitive damages if not refinded in full within 7 days, and will be in touch with licensing authorities in Italy.

Update 2 March - silence from Green Motion. I have launched a Mastercard fraud case against Green Motion. Next stop - Ryanair.

Update 11th March : deadline day. No refund. This ignoring by Grern Motion UK HQ of my complaint will also be adduced to my lawyers' legal bundle.

Update 12th March : I have read your standard and formulaic replies on hundreds of the negative reviews you have received, and I already gave your UK head office 7 days to investigate the sharp practice visited on me by your manager Eleonora and the new recruit at Ventzia Airport depot. You have still not effectuated the refund, though such refund in full is the ONLY route you have, in order to avoid a lawsuit in the UK courts, where my legal team will pursue your company for fraud, for all costs, interest and punitive damages.

Update 14th March :

Email received :
Thank you for your extended patience whilst I have reviewed your case.

Firstly, I would like to sincerely apologise for the delay in response.

After speaking to the location team, I have been able to determine that this charge has not been made in line with our damage process.

Therefore, we will be fully refunding this charge.

Green Motion Italia are currently in the process of making this refund. We kindly ask that you allow 5-7 days for this to show in your account.

Once again, we apologise for any inconvenience that this situation may have caused you and we remain at your disposal if you require any further assistance.

Kind regards,

Natalie Fallon

Green Motion & U-Save International | Head of Customer Care and Quality

nataliefallo n@ greenmotion.com | greenmotion.com | usave.com | Follow Green Motion and U-Save on Linkedin
Aspen Farm, Sheep Lane, Woburn, MK17 9HD

Important notice - before you commence with your hire please ensure you have thoroughly inspected your vehicle and you agree with its state of condition as shown on your rental agreement or vehicle condition report.
Please see our useful guide for inspecting your rental vehicle here.

Update 16th March. Refund received in full. A salutory episode, a masterclass in confronting sharp practice at source. Caveat emptor.

Update 24th March.

It now turns out Green Motion made TWO unauthorized and fraudulent charges to my credit card when returning the vehicle, yet have refunded only ONE of these. Is this manoeuvre an attempt to hoodwink me into believing the matter resolved while in fact holding on to my funds? Legal action resumes next Tuesday unless the second amount is also returned to my card by 4pm that day.

Update 6pm 31st March.

Italy Green Motion depot " having difficulties" making the second refund. UK HQ requests bank details to effectuate refund by bank transfer. Easter break intervenes.

Update 31st March :

Dear *********

Thank you for sending these bank details to me.

I truly apologise for the delays in getting this resolved for you.

I have passed these over to our location team who will be processing your refund in the next 3 working days. We kindly ask that you allow 5-7 days for this to be reflected in your account.

Thank you for your continued patience and understanding during this matter.

Kind regards,

Natalie Fallon

Green Motion & U-Save International | Head of Customer Care and Quality

nataliefallon@ greenmotion.com

******

So, all legal action temporarily deferred, pending receipt of fraudulently sequestrated funds.

Update 10th April - refunded in full.

Caveat Emptor.

Avoid this company at all costs. I rented a car from them in July 2025 (paid in full at time of rental) and apparently they saved my credit card information and charged my card without authorization in February 2026.

This is a total scam company looking to charge disproportionate fees at every turn. First they tried to send me away with a car without a full tank of petrol.

I then used the second hand snow socks which didn’t last and they have tried to charge me €230 to replace them - €170 for the socks which retail for about €40 and a €50 euro admin charge +VAT.

I will never use them again and I urge anyone thinking to use them to choose someone else.

⚠️ Do not use this company.. scam
You will only get .Extra charges, not the car you booked, and snow chains that don’t fit.

Avoid this company if you value fair treatment.

After being delayed in traffic, I arrived one hour late and was charged £341 in penalties. Following this, the company claimed there was a stone chip in the windscreen and added a further £900 charge.

The charges were excessive and disproportionate, and the handling of the situation was extremely poor. There was no reasonable attempt to resolve the issue fairly, only to apply further costs.

I am taking this matter further and would strongly advise others to be cautious before booking with this company.

I have been in dispute with this company since last year. They are completely dishonest. They are trying to charge me over 500 euros for the repair of a tiny scratch on the front headlight casing. The photo I took of the scratch is a couple of cm long and could polish out. The photos they have sent me of the scratch is 8cm long and has some sort of black marking over it, which is not in my photo. I stupidly did not take photos when I picked the car up and no-one checked the car out with me at the roadside.
In addition, they are charging an early drop-off fee, which is in their small print, but the office was open and the man staffing it was dealing with another customer who had arranged for the office to open. I have to pay a fee too. I would have waited the 15 minutes until their official opening time! Finally, they have deemed the car 'excessively dirty' and are trying to charge me a 50 euro cleaning fee. There are some pine needles (a scattering from shoes) on the passenger and driver floor mats - that is it! The car is shiny and clean all over aside from a few pine needles. I have been trying to argue my case with the head office and in the meantime, the local office (Brindisi Airport - though it's quite a way from the airport) have engaged a lawyer and asked me for another 200 euros in addition to all of the above. It is absolutely shocking. Steer well clear!
I saw someone else had said we need to get together to fight them on their fraudulent practice, but how can we do that?

Horrendous. These are con men. They tried to blackmail me for 240 quid. Don't use this company.

Scammers! Please avoid!!! We rented a car from Malpensa in Dec. We only used it to go to the ski resort and back, the car wasn't even used while we were there. Not very friendly lady at pick-up, she was rushing us as she said that she wants to go home. Returning car on Sunday. The office was closed so we followed the instructions to leave the car in a designated area and drop the key in the safe box. A few days later we get an email saying that there are additional damages and credit card go charged 1200EUR. The damages where already there but you can't properly see on my photos or videos as it was dark at the pick up. Terrible customer service and I am reporting this company to higher authorities as dishonest and scammers.

I see no point in sending you any further arguments since I already given you convincing proof that we caused no damage to the car.
I can only hope that everyone who reads this will take my warning seriously and never hire cars from Green Motion. You are really a scam company!
WARNING - DO NOT USE GREEN MOTION !