Ohms Reviews 

10,063
•
TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

Staff are pleasant to speak with. Follow up action is either ineffective or non existent - so I have to follow up continually and have two issues unresolved. Their 'HOLD' music is dangerously loud,... See more

Rated 5 out of 5 stars

Great value energy. Easy to manage account online. Being able to submit regular meter readings means you can check that direct debits are covering the energy used, and no nasty shocks with a big b... See more

Rated 5 out of 5 stars

Had real issues with my account which numerous frustrating phone calls had failed to resolve. Eventually my case was taken up by Colin in the Complainants team. His handling of the matter has bee... See more

Rated 5 out of 5 stars

Switched to them automatically through 'Look after my bills' and not had a single problem. Submitting meter readings via their website (you receive a link via email) has proved easy. I have not tri... See more

Company details

  1. Electric utility company
  2. also in
  3. Gas company
  4. Green energy supplier

Written by the company

Empowering UK homes with sustainable energy solutions. Quality, safety, and efficiency at the core of everything we do at Ohms.


Contact info

4.2

Great

TrustScore 4 out of 5

10k reviews

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4.2

All reviews

(10,063)

1 review in the last 12 months

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Rated 1 out of 5 stars

Absolute Farce!!

Transferred across this month only for the company to be going bust. What unnecessary hassle. Really should not be coming up on comparison sites in the knowledge that they are in financial difficulty. Gas and electricity suppliers are a farce at the moment. Paying that little bit extra and staying with established providers seems the best way forward. Lesson learnt.

31 January 2021
Rated 1 out of 5 stars

Having learned (not personally) that…

Having learned (not personally) that Green Energy have gone into liquidation. To day I received an email from them informing me that my contract was coming to an end and to peruse their different tariffs. What for? they are no longer trading.

30 January 2021
Unprompted review
Rated 1 out of 5 stars

Class Legal action against the Directors?

Utterly and absolutly how IMMORALY and CORRUPT the TWO ALLEDGED DIRECTORS are.
After declaring themselves BANKRUPT, having £300+ credit, and deducting a further £51 from my account, on the 25th Jan,,,, when they were financially BANKRUPT, then declaring it on two (?) days later,,,,, and now telling me today, 29th January, that I have cancelled my DD,,, and to get in touch with them IMMEDIATELY?
According to a GNE employee posted on Trust pilot, the directors are SABRINA CORBA and PIERO SAULII?
Now I would be interested in others being financially disadvantaged to bringing a Class Action against these two, as they knowingly and willingly carried on trading, and against their Aduitors, who must have known and advised (?) their previous years accounts?
There are legal companys, win or lose cases?

29 January 2021
Unprompted review
Rated 1 out of 5 stars

Not surprised !!

I jumped ship and changed energy suppliers on January 16th (Thank god) I had 11 months of unbelievable stress with this company, which ended up in a case with the Ombudsman, this resulted greatly in my favour and myself being compensated. I would like to say my problems were then over with GNE after the Ombudsman ruling but sadly that was not the case.
I am not in the least bit surprised they have ceased trading but please do not think it was Corona virus that caused their demise ,that is NOT the case.
I too feel they owed it to their loyal customers to have been given some kind of notice before it reached the media.
I also feel very sorry for all staff who have lost their jobs as many I spoke to were friendly and as helpful as they could be due to my situation.
In the end a lady named Donna head of complaints stepped in and sorted everything
out, if it hadn't been for her I would now be out of pocket and waiting for a new energy supplier, so big thanks to you Donna.
I am only putting this on here simply because I feel aggrieved that I never had the chance to put it in a review how appalling I was treated and to warn other potential customers .
You will most definitely be better off without GNE !

29 January 2021
Unprompted review
Rated 1 out of 5 stars

I am really disappointed with green…

I am really disappointed with green energy if I hadn’t been watching,The Martin Lewis program last night 28 January 21 I wouldn’t have known about them ceasing to trade, no WARNING what so ever,been with them 3years not good to treat customers in this way

29 January 2021
Unprompted review
Rated 1 out of 5 stars

NO RESPECT

I was disappointed to learn the energy green Network had ceased trading on the google news on my phone. It would of been nice to have had heard personally by the company by email or call.
I signed up 6months ago after watching Martin Lewis show as energy prices were rising.
I joined this company with a locked in tariff foe a year and direct debit. Will my Tarif be honoured until my contract is up in June.
Also I applied for WHD Broader band but nothing has been applied even though I meet all the criteria. It say my application is being processed.

29 January 2021
Unprompted review
Rated 1 out of 5 stars

Disgusted

Wow the reviews speak for themselves and i agree to every single one of them. Green Network Energy should hang their heads in shame the way that they have treated their customers and staff. They have no morals or respect. I myself was a customer.

28 January 2021
Unprompted review
Rated 1 out of 5 stars

Scandalous behaviour....

Via uswitch decided to switch from sse to Green Network energy on the 19.01.2021
And was notified by uswitch they were no longer trading 28.01.2021.
Luckily I have been able to block the switch intended on the 9.02.2021
Why was this company allowed to continue to take on new customers when they knew they were going bust...

28 January 2021
Unprompted review
Rated 1 out of 5 stars

My mother has been a customer since…

My mother has been a customer since 19/1/21, I have just found out that green network energy have stopped trading ! Why take on new customers when they knew they were in difficulties ? And still haven't had any notification or correspondence informing her of the situation ! Shocking behaviour

28 January 2021
Rated 5 out of 5 stars

Well priced and very efficient

I have just left an energy company and moved to Green Network Energy. The switch over was so easy and they are much cheaper than the company I was with. I am extremely happy with not just the price but also their efficiency. Highly recommended.

28 January 2021
Unprompted review
Rated 1 out of 5 stars

Gone out of business

This company came up on the Money Supermarket as we looked for a cheaper deal. It wasn’t the cheapest, but looked a good all round deal.
We applied to transfer - online on 15th Jan with usual 14 day cooling off period.

By luck, I was reading The Times and saw that the company are ceasing trading!!

Calls to Customer Service answered but unable to deal as their computer systems have been locked.

Fortunately able to stay will current supplier - phew.

Why, oh why was this company allowed to continue to take on customers when they clearly knew the writing was on the wall.

28 January 2021
Unprompted review
Rated 1 out of 5 stars

Awful

Do not use them they have the most awful customer service i have ever had. Useless

28 January 2021
Unprompted review
Rated 1 out of 5 stars

Awful From Start to Finish!

Awful From Start to Finish!

I switched from GNE to another supplier in June 2020 as the customer service was awful and I had a credit balance of over £700 on my account I have trying for months to get refunded to me. Everytime I call customer services I get fobbed off, lying saying the money would be in my account in 5-10 working days. what for the last 7 months! I reported them to the Ombudsman in December 2020 and they agreed to pay me compensation. Just heard they have gone bust. Will I ever see my money and the compensation that they agreed to pay me. So unfair to treat people this way when everyone is struggling. Where are our consumer rights?

28 January 2021
Unprompted review
Rated 1 out of 5 stars

Just found out this company has ceased…

Just found out this company has ceased trading... no letter or email or anything sent to notify its customers. We are awaiting ofgem to switch us to a new supplier - warm home discount has not been credited to my account so who knows if this is going to be honoured

28 January 2021
Unprompted review

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