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Groene energie voor thuis, onderweg en de zaak
Netherlands
2.9
251 reviews
Hasn’t replied to negative reviews
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Already regretting the decision to enter into a contract with this company. Our monthly payment is way too high compared to our actual energy consumption. They don't want to believe you and don't want to change the monthly payment. We go from €60,- a month to €250,- based on a faulty historical energy consumption. Never had this problem before. Can't wait to switch to another energy provider as soon as possible.
I've called 4-5 times over 6 months due to a miscommunication and I have to wait in line around 20-30 mins every time.
I find this unacceptable, is anyone else experiencing the same issues over the past months?
Just became a customer of GreenNL, so not sure about how the service will be, but so far the person helping me with the contract start date has been fantastic. Super kind and patient and she solved the problem in a very short time.
I'm new here. Everything looks fine so far. Smooth transition and good price 👌
Ben per 1 december 2020 overgestapt naar Greennl.
So far so good
Ignored what I signed up for so I logged a call no response. So I sent a reminder no response. Now they send me a welcome with an actual phone number perhaps that will make them respond !
Reply from Greennl
Dear John,
We are sorry to hear about your negative experience. Hopefully by now you will have spoken to our customer service department. If not, can you please send another e-mail with your details and ''Trustpilot review'' in the topic? We'll make sure to contact you soon.
Kind regards,
Webcare GreenNL
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