Green Spirit Horticulture Reviews 

236
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and often free delivery, noting that items arrive quickly and are well-packaged. Many people appreciate the quality of the products and the excellent service received, with staff being described as helpful and professional. Reviewers also highlight the good value and various payment and delivery options, making it easy to shop. However, some customers experienced issues with incomplete orders or missing components, leading to frustration and the need for cancellations. A few other people also felt that shipping problems, sometimes out of the company's hands, caused delays in delivery.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting its speed and efficiency. Many... See more

Product

Reviewers highlight positive aspects of product, often stating they would buy again due to good value and... See more

Service

Users describe positive interactions with service, often highlighting great product and service experiences.... See more

Order

Reviewers mention positive feedback about order experiences, with many customers praising the quick arrival... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service. These guys have so many options of payment and delivery it makes it really easy to shop with them. this time I had to have the products dropped of at my local newsagents. They al... See more

Company replied

Rated 5 out of 5 stars

Excellent shops Sheffield and Barnsley, with great staff that are happy to help you with any information you may need. Its my to go to for any growing needs.

Rated 5 out of 5 stars

I wish I could give a great review. Placed an order on the 5th and only half has arrived. Was supposed to get a hygrometer with probe. It came with no probe. And tried contacting via webchat and e... See more

Rated 5 out of 5 stars

Fantastic service. Had a small issue with a product that needed returning. No fuss, no problem just dealt with quickly and professionally. Would highly recommend.

Company replied


Company details

  1. #64 of 191 best companies in Garden centre
  2. #19 of 68 best companies in Garden building supplier

Written by the company

Green Spirit Hydroponics is a South Yorkshire based hydroponics retailer offering high-quality lighting, filtration, growth media and nutrients and more. first opening in 2004 in a small castle market stall which has since evolved and grown into one of the larget hydroponics distributors in the uk!


Contact info

4.8

Excellent

TrustScore 5 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(236)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service delivered day after…

Excellent service delivered day after ordering can't ask for better this delivery was to replace stuff from amazon, less than half the price for more than I received from amazon also amazon shop had 2 tries of delivering the item and got it wrong both times. Have used Green Spirit for years by visiting the Sheffield Shop but no longer will order direct in future, have given 5 stars but only cos I couldn't give more

4 August 2021
Rated 5 out of 5 stars

Great customer service 👍

I had a problem with an item I purchased, so I got in touch with them and I received help from Stu and he made sure everything got sorted for me. Cheers

1 August 2021
Green Spirit Horticulture logo

Reply from Green Spirit Horticulture

Hi Jordan,
We have tried to contact your phone today & its not working, We've check our email & spam, we cannot find any corespondence from your email,
Would you please call or email and we will endevor to resolve your order for the Gavita Power Cord 5M & Rope Rachet Hangers.
Thanks
Green Spirit Hydroponics

Rated 5 out of 5 stars

super fast delivery

Easy website to use ,super fast dispatching and delivery service always discreet packaging, been to their shops many times and staff are always friendly and have great advice and knowledge on what they are selling… the only place you need to go Greenspirit

9 June 2021
Rated 4 out of 5 stars

Great item, poor communication about stock.

Very happy with the item we purchased but delivery was really bad. When order was placed nothing was mentioned about the item being out of stock. When the item was due I then received a phone call to say they didn’t have it in stock and they were expecting it over a week later. I heard nothing again so I called them and was then told they still hadn’t got it but expecting it in the next few days. Once they received it they shipped it straight out and I received it the following day. Just poor initial communication and misleading on the website about having it in stock.

12 May 2021
Rated 5 out of 5 stars

Excellent Customer Service A+++++++++++++++

First time for me using Green Spirit Hydronics, I've been in the game over 20 years, shopped just about everywhere, But will be definitely staying with this Company for the foreseeable future, I ordered Online and to say I have been impressed with the Customer service, would be an Understatement.Also I would like to Give a big Shout Out to Stuart for help and Service, and recommend him for a payrise or Better Still Promotion

16 April 2021
Rated 5 out of 5 stars

Loyalty goes both ways with this…

Loyalty goes both ways with this company :-)
Thanks for always helping and dealing with any problems that have arisen for me

13 April 2021
Green Spirit Horticulture logo

Reply from Green Spirit Horticulture

Thanks Kev,

We are striving to be the best on service and price so its always great to hear from happy customers.

Any problems we're always on the end of the phone to help.

Speak soon
Stu

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