GreenSquareAccord Reviews 

As a former employee I can say every customer is correct. There just all pencil pushing cowboys.

They don’t can’t about customer service just numbers.

David Groom
Mark Dickson-Heathcote

Have no idea how to run things properly.

Shame I can't give 0 stars.
Paying £100 a month service charge.
No cleaners on site for 2weeks
Reported rats in the bin area.nothing has been done.
Reported smashed glass in the communal door..nothing has been done
Overgrown gardens and ive been told the gardens are fine.
My front door is not a fire door and is illegal.
Next step is property ombusman

Green Square Accord are an awful housing association. I have been a tenant since 2016 and have had nothing but problem after problem. Main roof leaking since 2018 still not fixed. Had a leak on my radiator in front room rang them to report, waited 45 mins for someone to answer the phone to tell me it’s booked in for 5 weeks time as not urgent, 2 days later the boiler broke due to the water pressure from the leaking radiator, rang them back, waited another 30 mins for someone to answer to be told they will add the boiler to the radiator job as I have an electric shower to get hot water and now it’s not winter I don’t need heating! She said you’ll have to boil the kettle to wash the dishes! 4th day the leak became uncontainable was having to empty the pot every 20 mins, rang them back up, waited 20 mins for someone to answer to be told it’s not an emergency someone will be out in 7 days! I said well how am I suppose to go to bed when it needs emptying every 20 mins! The lady on the phone replied “YOULL have to think of something” when I said I wanted to put in a formal complaint and speak to someone senior she then miraculously came back saying they will do it as an emergency this time!
What is wrong with you people! I hope the company goes bust and someone decent takes over that actually know how to run a housing association.
I don’t understand how they can keep getting away with the way they are working and nothing ever seems to change apart from getting worse!

We needed a huge sycamore tree in our garden felling, the tree surgeons that came to do it were absolutely superb could not fault them at all, they were laughing all the time joined in with our conversations had a bacon sarny cups of tea, Roberto and Tom are the best, thankyou for your service.

I've got nothing but praise for them.
Any issues I've had have been sorted quickly and just had upgrade so new windows and heating!!@

the one word i can use to describe greensquare is PAINFUL. its painful to contact them and not have them reply for months, when they finally contact you it takes them more months to figure out the problem. its been 7 months now and they still havent sorted our rat problem that they caused by leaving broken old drains under our new build. we paid for a drain survey out of pocket to investigate how the rats were getting in, we literally hand fed them the information on how to fix this issue (fill the damn drains) and they still havent fixed it/ have acted like they dont have a clue whats going on. i dont understand how they are getting away with this, i don't know how they run a company and are just ok with one star reviews. customer service is the worst i have ever received. literally have nothing good to say about them.

Because Green Square Accord, I’ve got rid of their Twitter/X account if you go on Instagram and go onto their account there and make comments I cannot delete it . it’s very frustrating as a tenant, living in absolutely horrific conditions that Green Square Accord is a company. Enjoy themselves by organising an event to nominate fantastic employees. Meanwhile there are tenants living in on humane conditions.

If I could give a 0 star I would.

Had a blocked pipe again 2 weeks ago, reported the repair at 19:30 as an emergency as we couldn't use the bathroom. Chased loads and they finally sent someone the following day at 11:30am. By which time, the toilet completely flooded our flat and parts of the communal area. To state, this wasn't just water, it was sewage waste.

They sent a cleaner at 16:00 after the blockage had been sorted who cleaned a little but couldn't do much. We've had to tear all of our hallway flooring, bedroom carpet and livingroom carpet up.

Emailed the same night to complain and request compensation for replacement of floors. Chased a week ago, 1 week after sending the email, to be told they couldn't find it and I'd need to give the info over the phone again and wait 5 working days.

Finally got a response today only to be told it's just been passed to stage 1, and wait 10 working days for a response.

UPDATE: As of today, 9th May we still haven't had am official response. The lady dealing with my complaint, Catherine, advises its because of her workload. 6 weeks yesterday since the incident, disgusting really

Totally incompetent company that are not fit for purpose.
8 months ago I reported 2 exterior lights that illuminate the path to my flat not working. It is a health and safety hazard as it's pitch back there. After literally dozens of times ringing them they recently repaired one of them. The workmen said thats all they were instructed to do. I immediately contacted Green Square who said that someone would call me back within 10 days. As is always the case with these people, nobody returns your call.
After waiting on hold for 52 minutes today, I eventually got through and the guy said that he would report it as a complaint and someone will ring me within 7 days. What???? Are you for real?
GET A GRIP GREEN SQUARE ACCORD!!!!!

this is one of the worst housing associations I've been with. They take months even years in my case to complete any repairs. I've made complaint after complaint and they get in contact and pretend to arrange resolution by constantly sending surveyor and workers out to do nothing but survey the same job over and over again. Then once repairs are agreed, they then take another month to actually do anything. Also they do a botch job by giving me mix match kitchen countertops as replacement and new cupboard door that does not match the current kitchen cupboard doors.
Rent is so high for type of house and its pathetic.

Zero stars as far as I'm concerned! GSA have increased rents and deny tenants their needs with restrictions on repairs with delays and excuses. I have no storage in my small property so decided to install a loft ladder as the attic was floor boarded when I moved in. It turns out that GSA see this as an alteration and do not allow tenants to use the loft space. Apparently it is only for insulation and access by their tradesman. It does not feel like my home but a work & maintenance site for GSA tradesman. I know many GSA tenants who use their loft space! It seems I am used as a cash cow! Just a sitting duck in a shell of a building that I do not call a home as I am unable to make it how I want it to suit my needs. So many restrictions. You cannot do this! You Must not! You will not! We cannot! with the over used go to word 'UNFORTUNATELY' that GSA love to use. Every week I buy the lottery in the hope that I can escape from the miserable box that I have the misfortune to be stuck with. Communication with the call Centre is hopeless! Excessively long lead times on call backs and more often than not I don't get a response at all. Emails are not replied to. Housing officers ignore emails and calls. They soon reach out to me about a rent increase though!

Increasing rent and service charges. Simply ripping innocent people off. Very greedy due to their unfaireness with tennants in this difficult time.

My 79yr old partner lives at Old Vicarage Pelsall, WS3 4AZ. He is registered disabled, unsteady on his feet and walks with a stick. He lives on the first floor. The lift has been out of order for about 3 weeks now. He has to carry his shopping up the stairs and the launderette is downstairs, so he has to carry his washing down and up the stairs. THIS IS DISGUSTING. AN ACCIDENT WAITING TO HAPPEN.

Been a tenant in this house since 2006 and I've realised they have done no maintenance at all during this time. I need all new windows new bathroom and. Replace floor boards. Damp throughout all 3 external. Walls inside and out reported 12 months ago. And all they care about is the damn tree in the garden

WE LIVE IN FAIRVIEW COURT WS32AZ...ON FRIDAY 2ND FEB, 3 GUYS CAME TO WIRE IN NEW SMOKE ALARMS( 4 in all ) SORRY I DO NOT KNOW THE NAMES. WORK FOR CCSS GROUP. IWE CANNOT SPEAK MORE HIGHLY OF THEM, ALSO SEVERAL NEIGHBORS I HAVE CHATTED TO ARE VERY PLEASED WITH THE WORK THEY HAVE DONE. PROFESSIONAL , FRIENDY, PUT US AT EASE ABOUT THE WORK THAT NEEDED DOING.ALSO THEY HOOVERED AND TIDIED UP BEFORE LEAVING. SO A BIG THANKYOU TO THEM ( HOPE THEY GET A BONUS !!

GSA are terrible now. My kitchen is falling apart. My sink has been leaking for months. They've know about it since September. The communal gardens are full of rats and rubbish and have been left like it for years. Our housing officer just says there's no money for maintenance and couldn't care less.

Has anyone been in arrears of just over 2000 like me and have been told could be evicted.

My 84y mom fell over in her flat. The local staff attended and saw that she was physically OK, but as they did not provide her care, they just notified me and then left her on the floor. They even would not just sit with her, until we arrived 15mins later. Cost was the main reason. GSA are not as good as they once were. I would not recommend anyone to use them

Had a problem with a GSA tenant for ASB. Took GSA over 2.5years to deal with them. Police, Local MP and Wiltshire Council involved. My family could not understand why nothing was being done or taken seriously. So requested Data Request concerning the two GSA allocated Case numbers. This was received by their own Info Governance Office. Found that GSA staff involved, housing officer and Enforcement officer had made false accusations about my family and I. Told both Police and local Council lies too. Even using various laughing emoji's within their internal emails to each other, to mock our situation. In the end tenants were moved because they requested a managed move, not because of their behavior. Since then various decorator's, contractor's have been in the property repairing it, I suppose that it Karma ! Even wrote to C.E.O, got very little interest. Put a complaint up through the GSA complaints process, All I got back was they would not have changed their investigation in any way ! Even though dairies and Audio and CCTV was provided. So GSA like to make up lies about people who are not their tenants and do little to deal with ASB tenants. Might as well just rip up and throw away their own policies. Total disgrace and I can physically prove every part of this review.

Leaving a disabled pensioner with an unsafe potentially life threating broken disabilities shear door, they think two bits of wood to prop up a heavy metal door that lifts up is safe!!! Five months still nothing.
They are horrendous.