GreenSquareAccord Reviews 

From the day I moved in to the day I moved out GreenSqaureAccord have been absolutely awful.

Initially they allowed two kids, two dogs and a parent to live in a one bed flat and told me I couldn't have pets. When I raised concerns about the noise levels coming from upstairs, I spoke to someone on the phone who reassured me they would look at this, but then emailed me two months later asking me to remind her about the concerns!

Now I have moved out they have continued to collect rent and owe me additional money for overcharging on the service charge. No one seems to know who can pay my money back to me and the customer service agents can't speak to anyone in finance on my behalf either?! On top of this, calls can't be escalated, no one else in any other department can be contacted but they can send high importance emails...which is absolutely useless.

STEER WELL CLEAR!!!
There is damage to my gas box as when I moved in there was a tree growing from under my block paving and breaking my gas box, reported this on numerous occasions over the 3 years I’ve been in this property to only get a response yesterday telling me it’s my problem to sort out and that I have to pay someone to take up the block paving and get rid of this tree, all they can apparently do is fix the gas box everytime it breaks! Looks like I’ll be getting very friendly with the contractors who have to fix the gas box every few weeks as I’ll be seeing a lot of them. I am not paying for work to be done on THERE house as they like to constantly state that it is THERE house not mine!!
Also have had the same problem every winter with the boiler breaking, they don’t bother to fix it for weeks when I have a special needs child in my home, How this housing association are still legally running is beyond me, they have an absolute disregard for any duty of care they have for vulnerable customers and seem to live in a daydream where they believe their tenets are responsible for paying for the repairs to the house that they own! Absolutely appalling company, don’t bother!!

So my mum died last year, I was living with her, I had to report it to the housing as I was now a sole tenant. It took them a while to find a one bedroom flat for me but eventually it happened around July 22, they said I wouldn't move straight away as they needed to make adjustments to make the property rentable. But it was near to the previous address (15 mins away on foot.) When I was shown around the first thing I pick up on is the smell, I couldn't place it (I can now, it's damp) I didn't like it and said I didn't want to take it now I had inspected it, but they said they wouldn't offer me any other properties and that I'd be taken to court, so fear through intimidation I buckled and downsized. They wanted me to move in that week, no consideration that I a) couldn't drive b) had work commitments c) had to rely on my brothers who also had their own commitments. Accord "out of the kindness of their good will" let me rent both properties for a month while I slowly transitioned from the house into the flat.
I have initial problems, a 3 pin plug for the oven (mine doesn't have this) only room for a mini fridge, well an alcove for a much larger fridge but no socket, so I ended up buying a super long extension to compensate. Oh and a light switch that started smoking on the very first day of moving in, an electrician did come out very quickly and fixed the light switch, he said there was water in there and that it had rusted. He also replaced the 3 pin plug with a proper oven outlet and then connected that up for me, he booked in for someone plaster where the 3 pin had been because the new plug wasn't quite as big, no one ever did come in to fill in the crack.
So here I am 9 months later, I have 4 neutradol around the flat to hide the smell. I constantly see dead woodlice (sometimes living ones crawling on the floor) little black worms I had to google (turns out they are drainfly larvae so I am buying pipe cleaning fluid to deal with them right now) and I now know why there was water in the light switch, as the flat above seem to have a leak and the water trickles down, I'd say 70% of which is above my toilet so I never have the lid down now, and the other 40% reaches the adjoining kitchen, you haven't quite lived until you've seen water dripping off the fluorescent tubing in your kitchen. I'll never know what "adjustments" they were allegedly making in that 7 month stretch but It wasn't to the plumbing.

I regret renting a house from this company due to the ongoing issues I've encountered. I've been waiting for over a year for them to complete necessary repairs. They have a history of providing inaccurate information about repair status, showing up without appointments, and frequently failing to keep their scheduled appointments. Additionally, their contractors often seem disinterested in doing the work and attempt to pass it on to others. The quality of their work is far from professional standards. Despite my complaints, I've received promises that were never fulfilled. I would advise others to consider these issues before choosing this company

About 15 years' ago my wife and I purchased our first property, a 50% share with the other 50% owned by GreenSquare Accord.

It's all we could afford at the time and poor luck on our side (buying in 2008) meant the flat is only just now worth what we paid for it having been in negative equity for a long time.

We've lost money each month subletting the flat for the past 10 years as we couldn't afford to sell due to the negative equity and GreenSquare Accord recently got in touch to let us know we were no longer allowed to sublet it.

Fine, we thought, the property is back to its original value so we'll be able to sell it for the same price as we bought if for and at least get a small amount of money out of it. When we bought the share we had a 100% mortgage as we needed somewhere to live and didn't have a deposit - our mortgage interest rate is high and we haven't repaid a lot of the mortgage.

Fast forward to today and our buyer's lender is unable to offer them a mortgage for a couple of reasons:

Firstly, the length of the lease - what we didn't realise is that Accord doesn't pass the full lease on to shared ownership tenants; accord has access to a 155 year lease whereas they've apportioned a 99 year lease to us as shared owners. With 85 years remaining on our lease the lender's surveyor has down valued our RICS valuation by £21,000. This seems unfair given those people who could afford a 100% share receive a 155 year lease.

To extend the lease, we're required to pay Accord's legal fees as well as our own, and we need to pay £600 before we're able to get a quote to extend the lease (then I have no idea how much it will cost to extend the lease) either way we don't have the money.

This bit makes us feel poorly towards shared ownership as an affordable scheme and I can't get my head around needing to extend the lease of a property as a first time buyer. Why doesn't Accord give access to the full lease to shared owners?

Furthermore, as the property was down valued so heavily because of the lease length, the value of 50% has fallen below £50,000 meaning the lender is unable to lend based on their criteria.

I've since been told that the ground rent I pay to Accord is more expensive than any lender in the country is willing to provide a mortgage against.

Therefore I'm currently trapped with a property that Accord will no longer allow me to sublet (at significant loss to me as the mortgage and rent is more expensive than the rental income), which I can't afford to extend the lease of, and which a buyer will not be able to get a mortgage for.

A scheme that's cost us a lot of money, caused a lot of stress and now seemingly leaves us with nowhere to turn.

Avoid green square moved into a flat in October 2022 had several issues that still haven’t been resolved we had a sink that wouldn’t drain which I had to sort out myself after months of waiting for them which needed all the pipes changing a shower that worked for less than a week and took them up untill a week ago to fix the flats moulding meaning our bedroom is unable to be used our sons bedroom is the same we’ve been forced to use the livingroom as our bedroom and green square just don’t care countless letters about rent that’s “overdue” after being paid was told at the start of the tenancy that we are required to pay a minimum of one weeks rent to start with I paid two weeks rent after 2 days in property we were bombarded with letters and emails and phone calls stating we had to pay the full month as a deposit after an original agreement of two weeks we’ve been lied to countless times and now we have received a letter regarding “collection of possessions” from the same woman I’ve had many arguments with due to the rent they want to take our belongings and take us to court because we paid our rent by the sounds of it I have the letters to prove this and all bank statements to show rent has been paid so they need to sort their systems out and see that rent has been paid every month and also get some one who knows what their doing the communication with greensquare and the people renting from them is the worst I’ve ever seen this company is a joke. We moved in due to our house of property not being safe for our new born and this property is riddled with mould I didn’t realise pink mould was a thing untill we moved in. They only care about money and not the people this company is a literal scam and joke.

Once again this company fail in their duty of care toward tenants.
I live in a block of 6 flats which,on the whole,receives scant attention regarding repairs and maintenance.
Personally , i have had a leaking roof for 8 years, which GSA have half heartedly addressed twice in that period. After contacting the repairs line {not easy} numerous times, I was lied to on several occasions, and generally ignored until I withheld rent.
When finally scaffold was erected,I spoke with the contractors and was told their remit was to do the bare minimum, only patching a couple of places when id reported the leaks as coming into every room , and in several places in each room. This has not fixed the problem, so my furniture gets wet,ive had to move my bed to prevent water dripping on my head, and mould covers my bedroom wall. The ceiling in the bathroom sheds bits of plaster occasionally and the kitchen develops puddles.....
Last November my boiler was condemned.It took GSA 100 days to address this after endless furious phone calls...and so this compounded the leaks/mould problem. Oh, and the window frames are all rotten to the point you can see through the holes in them.
All in all, a criminally negligent company.
Raf ... Moseley

Kicked me out if my home of 14 years because they found it easier to evict everyone and I had to pay the £700 for the pleasure. Please don't not use this company if you are looking for a home. Only use GSA if you are totally desperate and have no other options became you are simply a profit figure to them

Worst housing association ever stay away

Their is no heating at Hebredene House Cricklade and they want you to pay £23 weekly for an service you don’t have and your cold

Charge you for rent when you haven’t even moved in

Who pays for heating when you have none disgraceful

Should be reported for misconduct and breaching tenancy agreement

No heating mentioned in my tenancy agreement so my tenancy agreement is infact void

Do not go near these disgraceful company their do not forfeit your rights as an tenant in any capacity

Residents pay monthly rates for gardens, gardeners are only allocated a short time cos of the cost . Which means the garden are butchered by amateurs. Resident don't have a seating area where they can meet up, they have to sit in the smoking area. Seats are warped and rough, greensquare want the residents to paint the seating, most residents can hardly walk. It's a joke. They have to pay a well being tax???? They told us when we merged with greensquare , there would be lots more money for repairs, that waslike!!! Everything is the same. .

This organisation are quite literally becoming a standing joke
Housing officers who GHOST you
CEO never replies to emails personally gets some admin Joey to respond promises to resolve issues guess what GHOSTED again they blatantly lie cheat and undermine you as a human being

Greensquare/accord. This money grab company, only replies when it suits them. They supposedly repaired cracks on a external wall, and promised to come back and paint said repair?
Have contacted them on more than one occasion to find out when some person will come and finish the job.However yesterday 25th July Iwas told by email, that I was responsible for doing the work myself.That’s fine, I will end up doing it myself when I get some money saved. I am 79 years of age, prostate cancer and still receiving treatment, also a medtronic fittied at the base of the spine, which stimulates the brain to allow myself to walk a little better.I also have a stent fitted, due to a heart attack. My wife also 79 is in very bad health.survived a stroke, she cannot walk for more than 5/10 yards. Also she has a damaged back, and operated on twice, but still no better, now she has been told that she is has diabetes, she is also registered as chronically sick and disabled, but GSA are all medically qualified, so then becomes judge, jury and executioner, they could be just what the NHS with all their medical qualifications. I have tried to get into contact with the CEO Ruth Cooke,only her photo is available, no email, no phone number.We the taxpayer pays the wages of your staff along with the rent you receive. In fact, it comes to light that GSAtook two lots of money from my bank approxover 500 pounds without my permission. Naughty, naughty.The lord giveth and the lord Taketh away.

If I could give 0 stars I would but cant. Had no heating since 15th December 2022. Think they may have fixed it july 2023 but will not no till its cold again. As soon as they left our hot water went. Had none for 2 weeks they came sorted it out lasted a day then all back to square one and we are still having problems. I've done all the chasing made all the calls as they font give a s___. Had a bike accident during this time so had no money now they seem to call me all the time about there rent funny dont you think. I hate green square accord if I could move to another I would they are getting me depressed to hell not just me but my hole family. Take your money but font care and anything else

I've been a Greensquare resident for 9 years. They're appalling. I will list their incompetencies below:

1) Left me with no hot water or heating for 2 weeks, they only fixed it because I contacted my local MP.

2) I had a gas service and the worker flooded my property, no support or anything offered by Greensquareaccord

3) My Electric check has just been completed since 2014, now 2023!

4) I've never had contact from my Housing officer

5) The communal areas are disgusting- Not hoovered, smelly, unclean, untaxed/mouldy vehicles in the car park, grass not cut. What am I paying service charge?

6) Rent & Service charge have increased by £133, isn't it meant to be Social/affordable housing. They take your money and provide an inadequate service.

Does not even deserve a star , absolute disgrace, they will not replace anything that needs replacing , and they will not repair what needs repairing , they fob you off, even the complaint’s department dosent call you back when they give you a window of 3 days been a 3 weeks still waiting for a call from them,

Worst company experience ever. We have serious issues with their tenants. This includes anti social behaviour and theft. GreenSquare find nothing wrong with the behaviour of their tenants even though the police and the council know otherwise. No reply, very laxed and no help from GreenSquare. Avoid them if you can.

Utterly incompetent staff working for a company that is not fit for purpose, Alot of the horror story reviews ring true to my experience and I can confirm they are that bad if not worse.

I have been in my property about 14 years first it was caldmore housing, then accord, now green square accord.
Before the housing officers would use bullying tactics to try and get there own way for the housing association, they would even bring a male member of staff and call him and asbo officer even when they wasn't, even gave them a false name.
Since I posted the last bully boy tactic visit on YouTube I haven't had no more visits.
Neither do I want any more visits of those awful horrible people.
I have told them that any interactions with accord now greensquareaccord will be recoded for my own safety.
I have been promised repairs they either get half done or not done at all and this is only after an inspector and a housing officer visits.
They have admitted 4 times over the past 6 years I need a new back door and the windows need replacing because the seals have gone and have heard nothing since.
Don't imagine it will get done unless there is a government grant, like with any upgrades or repairs as GSA is about profit first and tenants and staff welfare last.

I would give them - stars, i am a shared ownership tenant and we are currently 4 months into a complaint which they are refusing to address or resolve. I have involved citizens advice. They are currently breaking the conditions in my lease with a complete lack of communication regarding my rent and in Nov and December decided to increase my DD by £60 a month with no warning when they realised they hadn’t taken the correct amount from my bank for 2 years. I will use their words ‘the arrears (through their errors) were swept up in your ongoing DD’ they did this by whacking £60 on my rent. The only communication received was a direct debit mandate form after the money left my account. No explanation or conversation about how to resolve two years of their mistakes. Did I mention they are short staffed as this is something which apparently is justification for this mess. It took 1 month to respond to my telephone call. A further month to my email and we have now missed two deadlines following their complaints procedure.