red board. need air vale repaired warrant 5 years had board 2 years. paid $ 951.00 dollars. contact sales person said i would have to contact red board company. trying for a month. can not find a ph... See more
Company replied
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red board. need air vale repaired warrant 5 years had board 2 years. paid $ 951.00 dollars. contact sales person said i would have to contact red board company. trying for a month. can not find a ph... See more
Company replied
Product was ok, however the shipping policy and COST was absolutely redicilous ... $35 dollars for a tiny part and $17 to ship ... never again !!
Company replied
I was waiting for my paddle ans I received a message saying that it was not in the stock anymore. So I had to do wait again.
Company replied
The merchandise I purchased was not as I expected.
Company replied
First and foremost we are active stand up paddlers and we ship SUP gear worldwide. Whether you are paddling on a lake, cruising down a river or slaying massive waves, we have what you need.
Miami, FL, United States
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red board. need air vale repaired warrant 5 years had board 2 years. paid $ 951.00 dollars. contact sales person said i would have to contact red board company. trying for a month. can not find a phone number. i will never buy anything from green water sport. beware they will not help you at All.

Reply from Green Water Sports
Since you are a Red Distributor - here is a review on my experience of their product: For anyone thinking of buying RED Paddle Co. PADDLEBOARDS. Beware that they will not stand behind their product. And yes, we have contacted them and the RED distributor that we bought through to discuss the issues. Due to COVID we were not able to use our boards due to travel restrictions, we have used these boards 2 months at the most and the one side has blown out. Note that we also treat our boards extremely well, never left in sun, stored correctly, etc. RED boards are marketed as being the best and they are also the most expensive - so we thought lets go with the best so we don't have to replace soon - spend to quality. We weren't told we needed to register them to get the warranty, and then RED extended the warranty over COVID to 5 years, but we miss this date by a few months. They could make an exception, they choose not to. Our old cheaper boards lasted us 5 years, RED lasted us 2 months. Extremely disappointed - buyer beware.
I bought a Red Original deck bag from GWS & it arrived on my doorstep the next day! It was packaged really well & was in perfect condition. I am definitely ordering from GSW again & will be telling all of my friends about them.
I ordered a Scorprega electric pump from Greenwater Sports to inflate kites for kiteboarding and also for paddle boards. Ordered on a Monday and had the pump Wednesday afternoon with free shipping.
Fast, friendly, honest and a price that beat everyone else and excellent customer service.
Thank you Green Water Sports!
I was waiting for my paddle ans I received a message saying that it was not in the stock anymore. So I had to do wait again.

Reply from Green Water Sports
Lots of relevant info about my board on the Green Water website
Phone calls were answered helpfully twice.
Ordering was easy, and shipped immediately.
Have had no issues, thus far, so no need for any more customer service.
What's not to like?
I please let me know when I will get my order. That I paid for three months ago
very great company. every time quick response to any questions or orders.
I just purchased my second board from Green Water Sports and the transaction was as great as the first time. Selection is great, prices are reasonable and shipping is hassle free (even during a pandemic). However, the best thing about Green Water Sports is Julian, who knows his stock thoroughly and is very generous with his time when it comes to support. When I bought my first board from him, I knew what I was looking for, but he still provided essential with respect to the choice. With the second board, I called him and asked for his advice as to which board to buy for my immediate needs. He spent a half hour on the phone going over options, pluses/minus, etc. His judgment and advice were great -- love the new board.
Julian is amazingly accessible. When you call, he invariably answers on the 2nd or 3rd ring. I'm sure he has an answering machine, but I've never gotten it.
If I buy another board, I won't even shop around -- will just call Green Water Sports. Highly recommended. If you try them, you won't be disappointed.
Everything about my multiple interactions was spectacular! Julian is delightful and terrifically responsive. I love my Red Paddle iSUPs and associated equipment. Definitely buy from Julian I guarantee you'll be impressed.
Obviously with a big dollar purchase, you want to trust the vendor to create a good transaction, from ordering to delivery. Julian and Green Water Sports did exactly that. Easy to order, excellent communication with both phone calls and email support, and on time delivery. A+.
THE STAFFS IN GREEN WATER ARE AWESOME, FRIENDLY, PROMPT SERVICE AND VERY PROFESSIONAL. IM THEIR CUSTOMER FOR LIFE! EACH TIME I EMAILED THEM WITH MY CONCERNS, I GOT ANSWERS WITHIN MINUTES.
Fantastic service. I’m extremely happy with my purchases. I will buy from Green Water Sports again.
Great experience with the purchase of my SUP- extremely helpful, full of knowledge and great follow up to get me in the list for the 2021 pre-sale.
Most incredible customer service possible
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