Green Water Sports Reviews 

204
•
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

red board. need air vale repaired warrant 5 years had board 2 years. paid $ 951.00 dollars. contact sales person said i would have to contact red board company. trying for a month. can not find a ph... See more

Company replied

Rated 1 out of 5 stars

Product was ok, however the shipping policy and COST was absolutely redicilous ... $35 dollars for a tiny part and $17 to ship ... never again !!

Company replied

Rated 2 out of 5 stars

I was waiting for my paddle ans I received a message saying that it was not in the stock anymore. So I had to do wait again.

Company replied

Rated 1 out of 5 stars

The merchandise I purchased was not as I expected.

Company replied

Company details

  1. Hobby shop

Information provided by various external sources

First and foremost we are active stand up paddlers and we ship SUP gear worldwide. Whether you are paddling on a lake, cruising down a river or slaying massive waves, we have what you need.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

204 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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1.4

All reviews

(204)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great customer support

Great customer support. The SUP I wanted was out of stock. I left message on Sunday evening in west coast and got email response in an hour. Next day, they asked vendor ship it to me directly, and I got my SUP on Friday same week!!! Responsive, helpful, nice and kind. Thanks to Julian for all the efforts.

19 September 2017
Unprompted review
Rated 5 out of 5 stars

I got my first isup red paddle 10'6 …

I got my first isup red paddle 10'6 ride back in 2015 and i love it . The service at that time from greenwater sports was unremarcable, julian was,very responsive to all my emails and questions within minutes . Now in 2017 i wanted another isup so i dont have to share with my wife so we got a red paddle sport 12'6 and sure i emailed julian 2 years later the response and service remain the same, great as usual . Thank you guys

24 August 2017
Unprompted review
Rated 5 out of 5 stars

Awesome!

My experience with Julian was nothing short of excellent! I sent an email asking for advice about which board to buy. He was kind, knowledgeable and answered every email right away. Thanks to Julian we own two awesome paddleboards and couldn't be happier!

19 August 2017
Unprompted review
Rated 5 out of 5 stars

SUPing in Alaska - with the help of Green Water

I contacted Green Water Sports with a unique request - purchase a Red Paddle SUP and ship it to Ketchikan, Alaska as soon as practicable. I was treated with utmost respect, quoted an excellent package price and given an equally fair shipping price. The boat arrived as scheduled for me to experience the Inner Passage from the water during my time here as an eco-tour guide.

4 August 2017
Unprompted review
Rated 5 out of 5 stars

Julien

Julien, at Green Water Sports, is the best!! Knowledgeable. Patient. Understanding. Clear and precise. He twice has been a big help to me.

27 July 2017
Unprompted review
Rated 4 out of 5 stars

Great selection

Great selection, free shipping and processed quickly and without a hitch.

18 July 2017
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

I can't recommend Green Water Sports and Julian enough. I had a warrantee issue on a new board, and he went to bat for me with the manufacturer. When the manufacturer could not come through with a direct replacement - he worked a deal on another brand. Not sure how many internet dealers would have done the same.

Great communication, fast shipping and good prices - I'll definitely buy from them in the future.

11 July 2017
Unprompted review
Rated 5 out of 5 stars

Gave me the wrong tracking number

Gave me the wrong tracking number. Wrote them an email and no one contacted me in regards to their mistake. In order to find out tracking had to go on website and figure it out. Customer service isn't their focus.

Update: Talked with a Julian soon after review and he forwarded me an email of a response. Not sure what happen to the original but life happens. Also the quick response wasn't through only email, but through text messages too. Appreciate Green Water Sports being able to ship to a military address.

Thank you for the redemption.

15 June 2017
Unprompted review
Green Water Sports logo

Reply from Green Water Sports

Hi Louis, Apologies if you did not receive our reply regarding your tracking. Sometimes our emails end up in spam. Military addresses require a little extra time to process and require manual handling and some manual tracking input. While we did have the incorrect tracking at first, we corrected this and sent an email. Julian

Rated 5 out of 5 stars

I was very impressed with the quality …

I was very impressed with the quality of service and care. All my questions were answered while choosing my new SUP board and the product was promptly mailed and delivered to my door in Hawaii. Outstanding Green Water Sports!

5 May 2017
Unprompted review
Rated 5 out of 5 stars

Great Selection, Great Service

I ordered a specialty Red Paddle SUP from Green Water Sports. Having no opportunity to see the board prior to order, I had several questions, all of which were answered clearly and enthusiastically by GWS staff. I also had a special request related to the order, which was honored with no problem. Great company and customer service.

20 April 2017
Unprompted review
Rated 5 out of 5 stars

Purchasing from Green Water Sports was …

Purchasing from Green Water Sports was very pleasurable. Julian was extremely knowledgeable and helped me select the correct paddle board for my needs. Items arrived timely, in good condition, and as advertised.

I highly recommend this dealer and would definitely use them again for further Paddle Board/equipment purchases.

jj

16 April 2017
Unprompted review

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