De eerste twee ritjes met Greenwheels waren echt super top. De app werkt perfect en je ziet aan alles dat Greenwheels super consumer focused is hetgeen convenience op premium oplevert
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Within expectations as to cleanliness (some crumbs left by previous users). Everything works. My pet peeve is the time I have to spend time to examine the car to report any new damage (if any) and... See more
Company replied
Great cars, and excellent availability. I personally really like electric cars, and I'm glad Greenwheels promotes this. I wish for them to expand more around the NL and EU. I also like their administr... See more
Company replied
What is the point of a short trip car rental company that charges 6 euros in fees per trip? That 30min booking to pickup shopping, pick someone up from the train station or an item from marktplaats... See more
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Company details
Written by the company
Greenwheels biedt deelauto's aan door heel Nederland. Je kent ze vast wel, onze rode auto’s en witte auto's en bestelbusjes die je op straat ziet staan. Het werkt supermakkelijk: met onze app reserveer, open en sluit je de auto. Met 2.800+ deelauto's door heel Nederland staat er gelukkig altijd een auto in de buurt klaar om te huren. Zo slim is autodelen!
Contact info
Postbus 23191, 3001 KD, Rotterdam, Netherlands
- greenwheels.com
4.0
Great
4K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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Quick help
After a little hiccup at the beginning but with good and quick help from one of Greenwheels' agent everything went smooth
16 May 2025
Unprompted review
Reply from Greenwheels
Hi Maike,
Thank you for your review! We're glad to hear that, despite the small hiccup, everything went smoothly in the end and that our team could assist you quickly. We’re always here to help and happy to have you on board. See you on your next ride! ^Carlijn
I sent an email asking if they could…
I sent an email asking if they could update my old phone number because I can't log in due to the SMS code, but it's been almost a week and I haven’t received a reply. I'm really disappointed.
9 May 2025
Unprompted review
Reply from Greenwheels
Hi,
Thank you for your review, and we're sorry to hear you haven’t received a reply, that’s definitely not the experience we aim to provide. We’d be happy to help! Could you please resend your email or get in touch with our customer service directly? We’ll make sure to get you back up and running as soon as possible. Our apologies for the inconvenience.💚
^Thom
Easy experience, dirty car
Super easy to use the app and unlock the car. However the company needs to do a better job keeping the interiors clean! The car I rented was really dirty inside with food crumbs/debris and the seats were heavily stained.
4 May 2025
Unprompted review
Reply from Greenwheels
Hi Ryan,
Thank you for your feedback! We're glad to hear you found the app and unlocking process easy to use. However, we're sorry to hear about the condition of the car’s interior, that’s certainly not the experience we want for our users. We rely on our community to help us keep standards high, so please always feel free to report such issues directly via the app. That way, we can take action quickly and ensure the car is cleaned properly. Thanks again for sharing, and we hope to provide you with a much better experience next time!💚 ^Thom
Good availability of cars
Was able to reserve the car for the whole Saturday easily and just 4 days ahead of the day i needed it
3 May 2025
Unprompted review
Reply from Greenwheels
Hi Ton,
Great to hear that reserving the car was easy and smooth for your Saturday plans! That’s exactly what we aim for, flexible car sharing whenever you need it. Thanks for sharing! 🙌^Thom
Reply from Greenwheels
Hi Chetan,
Great to hear you enjoyed the electric ride!⚡ Perfect match for city trips indeed. Hope to see you on the road again soon! 🚗^Thom
Easy and simple
Easy and simple. The new bluetooth system makes even easier to unlock the car.
4 May 2025
Unprompted review
Reply from Greenwheels
Hi Jose,
Great to hear you're enjoying how easy it is! 🚗 And yes, that new Bluetooth unlock is a game changer, right? Thanks for sharing your experience, and happy driving!^Thom
Reply from Greenwheels
Hi Kanak,
Thank you for your kind words! We're glad to hear that you found our fleet of cars to be extensive and that our customer service met your expectations. We strive to offer both convenience and support, so it’s great to know we’re hitting the mark. ^Carlijn
Love the concept of sharing a car
Love the concept of sharing a car, for the environment and myself - I don’t need one all the time but sometimes it’s handy!
The system works pretty well and there are cars everywhere - I love and recommend
9 April 2025
Unprompted review
Reply from Greenwheels
Hi Lisa,
Thank you for taking the time to write a review.
Great to hear that you are just as much a fan of Greenwheels as we are! Exactly what we want: convenience when you need it, without the burden of owning a car. And great that you recommend it too. Thank you! ^Carlijn
I have always liked Greenwheels but…
I have always liked Greenwheels but this time I felt like the car was going to give up while riding. A lot of disturbing sounds coming out that you can hear any second when you change the gear, use the breaks and, driving. I think it is time to maintain the current car and maybe even change it and include additional choices of Greenwheels such as station-vagon.
9 April 2025
Unprompted review
Reply from Greenwheels
Hi,
Thanks for your feedback and for being a loyal Greenwheels user 🚗
We're sorry to hear that your recent ride didn’t meet the standard you’re used to from us. Those kinds of noises definitely don’t sound right, and it’s important that our cars always feel safe and reliable. We’ll make sure this car gets checked by our maintenance team as soon as possible.
If you would like to send us an email via the contact form, I can check if we can compensate this bumpy ride for you, and we will also know which car we should get under maintenance.
Thanks for reporting this issue! This way we keep everyone safe on the road together.💚^Thom
Very convenient
Car works perfectly. Easy to book. Very convenient. The help service is also super. I had once a problem with paying the gasoline and could reach them on the phone very easy and was easy to solve
5 April 2025
Unprompted review
Reply from Greenwheels
Hi Sara,
Thank you for your kind words! 😊 We're happy to hear the car worked perfectly and that booking was easy and convenient for you. Great to know our helpdesk could assist you quickly with the gasoline payment issue. We're always here to help! 🚗💚^Thom
Reply from Greenwheels
Hi Paul,
Thank you for your kind words! We're happy to hear you're enjoying the ease and availability of our service, that's exactly what we aim for🚗^Thom
Its was a good car
Its was a good car. The process and the services is top notch.
3 April 2025
Unprompted review
Reply from Greenwheels
Hi Benapade,
Thank you for your kind words! We're thrilled to hear that you enjoyed the car and the service. We strive to provide the best experience possible, and it’s great to know we’re meeting your expectations. Looking forward to having you drive with us again soon! ^Carlijn
Reply from Greenwheels
Hi Hicham,
Great to hear that you find the car comfortable and well-maintained! We appreciate your feedback and are happy that you’re enjoying the ride💚^Thom
Very useful service for me
Very useful service for me.
The best and cheap way to rent a car
27 March 2025
Unprompted review
Reply from Greenwheels
Hi Guido,
Thank you for your kind words! 😊 We're glad to hear that our service is useful to you and that you find it affordable. We aim to make car rental as easy and accessible as possible!^Thom
Super good
Always convenient and any time I have an issue the team is amazingly fast, courteous, and effective!
Cannot wait for a slightly better car.
28 March 2025
Unprompted review
Reply from Greenwheels
Hi Will,
Thank you for your review😊 We're happy to hear that you find our service fast, courteous, and effective. We're always working to improve the experience, including the cars! 🚗✨^Thom
Very easy to use.
23 March 2025
Unprompted review
Reply from Greenwheels
Hi Sasha,
Thank you for your review! We're glad to hear that you find the service easy to use. We strive to make it as simple and accessible as possible for everyone. Enjoy your rides and we hope to see you again soon!☺️^Thom
Clean car
Clean car, tank full, parking after use available. Everything worked OK with app, open car, end trip, and close car. A year ago it was not like this. Compliments!!
25 March 2025
Unprompted review
Reply from Greenwheels
Hi Frans,
Thank you for your review! We're glad to hear that everything worked well for you, from the clean car and full tank to the parking options. It's great to know that you've noticed the improvements over the past year. We are committed to making a car accessible for everyone and making cities more livable, so your feedback means a lot.
We hope to welcome you back to Greenwheels soon!💚^Thom
I’ve been a loyal Greenwheels customer
I’ve been a loyal Greenwheels customer, but my recent experience has completely changed my view.
I was charged over 500 euros in towing and admin fees for parking in a spot 36 hours before a no-parking zone was enforced.
The app never warned me of any risks and allowed me to end my ride there. After completing the ride, I wasn’t notified of the violation. Had I been informed, I would have moved the car immediately. The lack of communication and failure to warn me about potential fines is unacceptable.
What's more, when I returned the car, I found that the designated parking spot was permanently converted into a handicapped space with no prior notice, and the app provided no alternative options or warnings.
This frustrating and costly experience has made me decide to take my business elsewhere. I strongly advise others to think twice before using Greenwheels.
24 March 2025
Unprompted review
Reply from Greenwheels
Hi Thomas,
Thank you for sharing your experience, and we apologize for the frustration caused. We understand your concerns about the towing and admin fees, and after reviewing your case, we have decided to give you the benefit of the doubt and have credited the amount for now. You can expect the credit to be refunded within 2 to 4 business days.
We’d like to kindly remind you that if you are unable to park the car in the designated location, you should report this through the Greenwheels app or contact our customer service team. This helps ensure that we can offer alternative solutions and prevent unexpected issues.
Once again, we apologize for the inconvenience this caused, and we appreciate your feedback as we continue to improve our service💚 ^Thom
The convenience of using GreenWheels is…
The convenience of using GreenWheels is what keeps us coming back.
23 March 2025
Unprompted review
Reply from Greenwheels
Hi Abbie,
Thank you for your kind words! 😊 We’re so glad to hear that the convenience of Greenwheels keeps you coming back. We’ll continue to do our best to make your experience as smooth and easy as possible! ^Bo
Dislikes
The car did not open with the applicaton. I was about engaging the servicedesk.
Also I was painfully missing the holder for my mobilephone. I was using navigation application on my phone. I guess most of the people does so. Without phone holder it is dangerous.
18 March 2025
Unprompted review
Reply from Greenwheels
Hi Mucs,
First of all, I apologize for the inconvenience experienced. Glad the car still opened! Regarding the phone holder this is unfortunately not placed again, this because in the past these were always taken. ^Bo
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