Zero customer service, but a good idea.
I am giving two stars instead of one becuase I think what they are attempting to do, help women around the word, should be applauded. However, they make it darn near impossible to be a customer. They have zero regard for customer service and lack any sort of transparency in the booking and cancelation process. Until they can act like a real company with regard for their customers, they should be avoided.
Reply from Greether
Hi Lauren,
Thank you for sharing your feedback. We’re sorry that the cancellation process felt frustrating, and we appreciate you acknowledging the intention behind Greether’s mission to support women travelers and local women guides.
For clarity for future readers, this booking was canceled prior to the experience taking place, and no Greether experience or Greeter-led tour occurred. The request was eligible under our cancellation policy, and a full refund was processed. At no point was a refund refused.
When we received your request, we first offered alternative options—such as rescheduling for a different date, transferring the booking to another city, or issuing full Greether travel credit—in case one of these solutions might better accommodate the unexpected change to your cruise itinerary. When you confirmed a refund was preferred, it was processed accordingly.
As context, the refund request was received over the weekend. While we do our best to be responsive, payment processing and refunds can only be completed during standard business hours. Once initiated, refund timing is dependent on the card issuer.
We take feedback seriously and are continuously improving our communication and processes as we grow. We appreciate the opportunity to clarify and wish you well in your future travels.
— The Greether Team