Reasonably simple to register and add your details. Need your current info first, then activate the account via the email link. Once activated, you add previous addresses, names, etc. I didn't think... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reasonably simple to register and add your details. Need your current info first, then activate the account via the email link. Once activated, you add previous addresses, names, etc. I don't think... See more
Company replied
Initially my results came back as negative. However some months later I was informed of a match. The policy information was correct and the insurance company said my letters had been returned. So at l... See more
Company replied
It was simplicity itself to register, sit back & wait for the results - absolute child’s play with nothing to lose. Start tracing what legally belongs to you that’s down some rabbit hole with this fir... See more
Company replied
Company details
Written by the company
Bring lost accounts, pensions and investments back home. Find everything from your first bank account to your forgotten shares for free.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- help@gretel.co.uk
- gretel.co.uk
3.9
Great
111 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simply the best
Simply the best
Very straightforward easy to use
I heard about this app on tv
6 May 2026
Unprompted review
Reply from Gretel
Thank you for the fantastic review! We’re so pleased you found Gretel straightforward and easy to use.
Really appreciate you taking the time to share your experience.
I knew it was too good to be true
I knew it was too good to be true. It wouldn't even let me create my account even though my details were correct. I'll find a way to check my lost pension another way.
5 May 2026
Unprompted review
Reply from Gretel
I’m sorry you’ve experienced an issue with the Gretel platform.
We’ve seen a massive spike in registrations over the past hour due to an unexpected media mention, which led to some system timeouts.
Can I ask you please to log out fully, then clear your cache and browser history to remove any pages from your initial session (which can get the system into a muddle), before trying again in an hour or two.
The service from Gretel is amazing
The service from Gretel is amazing. After 10 years, I had given up on searching for a lost pension pot but woke up one morning to good news from Gretel. I am now a tax free lump sum and £7k a year better off. Extremely great FREE service.
15 April 2026
Unprompted review
Reply from Gretel
That’s fantastic to hear — what a result after all that time! We’re so pleased Gretel was able to help reconnect you with your pension and make such a meaningful difference.
Thank you for sharing your experience and for highlighting that the service is completely free.
I had forgotten that I joined Gretel to…
I had forgotten that I joined Gretel to search for old pensions then this morning I received an email claiming they had found a match. Honestly, at first I thought it was a scam ! But I followed it up and I now have 17,000 pounds I didn't even know existed .Thank you so much Gretel! Amazing
17 April 2026
Unprompted review
Reply from Gretel
That’s an incredible result — we’re delighted you followed it up and discovered £17,000 you didn’t even know you had.
Stories like this are exactly why Gretel exists. Thanks so much for sharing your experience — and enjoy your fantastic find!
BEWARE! This site is largely dis-functional and…
This site is largely dis-functional and one must suspect scam potential given the personal detail aquired , too many people over too long a period have received zero help with their enquiries , myself included, and if as per your standard response that in-sufficient bodies are co-operating then there must be a good reason behind their not taking part !
Furthermore when I attempted to delete my account detail I was twice un-successful...BEWARE!
11 April 2026
Unprompted review
Reply from Gretel
We strongly disagree with your characterisation of Gretel. The service is fully functional and has helped many people successfully reconnect with lost pensions, policies and investments — something reflected in the large number of positive reviews we’ve received.
To be clear, Gretel can only match against data shared by participating financial institutions. If no results are returned, it simply means no matches have been identified within the current dataset — not that the service is “dis-functional” or a scam. As we continue to grow and more providers join, coverage increases and new matches can and do appear over time.
We also take data protection extremely seriously. Gretel does not sell personal data, and we operate under strict regulatory and security standards.
Regarding account deletion, this should be straightforward. We’d be happy to investigate what went wrong in your case — please contact our support team so we can resolve this for you promptly.
Have I done something wrong?
I have myself, mum and dad on Gretel but it always shows ‘0’ matches. I have input everything but no matches. Not sure if I’ve done something wrong or the system doesn’t work very well? Shame as I thought this would be a great way of checking. I’ve had Gretel for about 5/6 years by the way… not one match.
7 March 2026
Unprompted review
Reply from Gretel
Thanks for your review. If you’re seeing “0 matches”, it doesn’t mean you’ve done anything wrong — it simply means that no records have been identified from the data currently shared with Gretel by our partner companies. Not all providers are participating yet, so it’s possible that any accounts you or your family hold sit with organisations that aren’t sharing data with us at the moment.
The good news is that once an account is registered, Gretel keeps searching automatically in the background. If a new provider joins or new records become available that match your details, you’ll be notified straight away.
Easy to use
Easy to use, easy to understand. Easy to input details, easy to get them to contact providers. It was also easy to add my Mum as a third party to see if they could find anything for her too.
6 March 2026
Unprompted review
Reply from Gretel
Thanks so much for your review! We’re pleased to hear you found Gretel easy to use and navigate, and that adding your Mum as a third party worked smoothly.
It’s great to know the service made tracking down accounts straightforward for you both — we really appreciate you taking the time to share your experience.
Amazing service. Thank you.
What wonderful customer service from Tom. Everything about this company is so professional. Thank you for all of your help Tom. Sincerely Yours, David
26 February 2026
Unprompted review
Reply from Gretel
Thank you so much for your kind words. We’re delighted to hear you had such a positive experience — we’ll be sure to pass your feedback on to Tom.
It really means a lot to the team to hear that our service felt professional and supportive throughout.
they found an old policy of mine
they found an old policy of mine that i'd forgotten about and let me know about it well done gretel
11 February 2026
Unprompted review
Reply from Gretel
We’re so pleased Gretel was able to uncover an old policy you’d completely forgotten about. It’s always a great feeling when something like that turns up.
Really appreciate you taking the time to leave a review.
Easy to find money and great support
Easy to find money, customer support really helped to confirm my identify since I live outside of the UK.
13 February 2026
Unprompted review
Reply from Gretel
That’s so lovely to hear — thank you! We’re really glad the process felt easy for you, and especially pleased our support team could help get everything sorted while you’re living outside the UK.
It means a lot that you took the time to share your experience with us.
Gretel has just found me more than £4,000
Gretel has just found me more than £4,000 from an investment I made over 20 years ago. I didn't even know I had it! Result.
11 February 2026
Unprompted review
Reply from Gretel
That’s an amazing surprise to get — £4,000 from something you didn’t even know you still had! We’re so pleased Gretel helped bring it back onto your radar after all those years.
Thanks for sharing — stories like this are exactly why we built the service.
Found several list pensions and im very…
Found several list pensions and im very happy with the service I have recieved
9 February 2026
Unprompted review
Reply from Gretel
That’s great to hear! We’re delighted Gretel was able to help you find several lost pensions, and we really appreciate you taking the time to share your experience. Thanks for using the service!
I registered last year in the hope as…
I registered last year in the hope as I've moved around a lot and changed my surname. Initially nothing was coming up but as I updated my details I got a hit. A pension that I had (but had no information for) I have been told today that I have a pension pot worth over £25000.00. I had no idea! Honestly I would definitely recommend this site, you have nothing to lose and everything to gain. Thank you
23 January 2026
Unprompted review
Reply from Gretel
What an amazing result — thank you so much for sharing your experience! We’re thrilled that updating your details led to a match and that Gretel was able to help uncover a pension worth over £25,000. That really is a fantastic outcome.
We really appreciate your recommendation and we’re so glad Gretel could make such a positive difference for you.
genuinely free
It's better than nothing, they may not have all companies allowing them the info, not many do, but it's always worth a try as you never know and it's a free service anyway, no commission, none of the no win no fee crooks. So just using them either makes you no better off or gives you a pleasant surprise, so why not?
22 January 2026
Unprompted review
Reply from Gretel
Thank you for such an honest and thoughtful review. You’ve summed it up perfectly — Gretel is genuinely free to use, with no commission and no hidden fees. While not every company is sharing data with us yet, it really can be worth trying, as many people do end up with a welcome surprise.
I did realise it's was this easy
I did realise it's was this easy. I've got pensions I forgot about. Good tool
12 January 2026
Unprompted review
Reply from Gretel
Thanks for your review! We’re glad Gretel made it easy to uncover pensions you’d forgotten about — that’s exactly what it’s designed to do. We appreciate you taking the time to share your experience.
This service helped to track down a…
This service helped to track down a pension, thank you.
10 January 2026
Unprompted review
Reply from Gretel
You’re very welcome — and thank you for taking the time to leave a review! We’re pleased Gretel was able to help you track down your pension and really appreciate your feedback.
A brilliant and very helpful service…
A brilliant and very helpful service provided tracking down an unknown pension held by my late wife.
2 January 2026
Unprompted review
Reply from Gretel
Thank you for your really kind words. We’re really pleased Gretel was able to help you track down an unknown pension. We appreciate you taking the time to share your experience and are glad the service could be of help.
What a brilliant service
What a brilliant service. It’s like it read my mind of what I was looking for. all sorted in 5 minutes.
2 January 2026
Unprompted review
Reply from Gretel
Thank you for such a brilliant review! We’re delighted to hear everything was sorted so quickly — that’s exactly the experience we aim to deliver. We really appreciate you taking the time to share your feedback.
Gretel failed to find any of my…
Gretel failed to find any of my mother's shares, even the one's we have certificates for.
19 December 2025
Unprompted review
Reply from Gretel
Thanks for your feedback. Gretel can only return results from companies that have chosen to share their data with us, so if no matches were found — even where share certificates exist — it means those companies aren’t yet partnered with Gretel or haven’t shared those records.
Once an account is created, Gretel continues searching in the background and will notify you if anything is identified in future as more companies come on board.
Found my missing pension in one day.
Found my missing pension in one day.
Be aware though they only have details from companies that have already been in touch with them.
They don't go out and search on your behalf.
As a free service though it's great but only if the pension provider has registered with Gretel
16 December 2025
Unprompted review
Reply from Gretel
Thanks so much for sharing your experience — we’re really pleased Gretel helped you find your missing pension so quickly!
You’re right that Gretel can only match against data shared by companies that are partnered with us. While we don’t contact providers individually on a user’s behalf, once you’re registered Gretel continues to search automatically in the background and will notify you if new matches appear as more providers join. We also offer a Company Search feature, which allows users to contact thousands of other companies directly.
We’re glad you found the service helpful and appreciate you highlighting that it’s completely free to use.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.