Reasonably simple to register and add your details. Need your current info first, then activate the account via the email link. Once activated, you add previous addresses, names, etc. I didn't think... See more
Company replied
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Review summary
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Reviews shaping this summary
Reasonably simple to register and add your details. Need your current info first, then activate the account via the email link. Once activated, you add previous addresses, names, etc. I don't think... See more
Company replied
Initially my results came back as negative. However some months later I was informed of a match. The policy information was correct and the insurance company said my letters had been returned. So at l... See more
Company replied
It was simplicity itself to register, sit back & wait for the results - absolute child’s play with nothing to lose. Start tracing what legally belongs to you that’s down some rabbit hole with this fir... See more
Company replied
Company details
Written by the company
Bring lost accounts, pensions and investments back home. Find everything from your first bank account to your forgotten shares for free.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- help@gretel.co.uk
- gretel.co.uk
3.9
Great
111 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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It may take a while …
It may take a while but Gretel have managed to find a lost pension from a long time ago. Thank you for the service you provide
25 May 2025
Unprompted review
Reply from Gretel
Thank you so much for your kind words! We're thrilled to hear that Gretel was able to help you recover a lost pension — it’s exactly why we do what we do. It can sometimes take a little time, but we’re glad you stuck with it and that the service delivered for you.
We really appreciate you taking the time to share your experience — it means a lot to the team!
Gretel managed to find a pension i…
Gretel managed to find a pension i opened when I first started work 30 years ago
Will be consolidating this into my main pension based on the information Gretel have supplied
Super simple platform to use and completely free!!
16 May 2025
Unprompted review
Reply from Gretel
Thank you so much for leaving such a kind review! It's great to hear that we've been able to help.
Amazing result
I was not expecting the result I got, a few weeks of waiting and I have been reunited with almost £15k from a private pension due to opting out of SERPS. I did not expect anything at all but thought it worth checking....wow, I am amazed, thanks so much.
2 May 2025
Unprompted review
Reply from Gretel
Thank you so much for sharing this amazing news! We're delighted that we have been able to help.
Gretel to the rescue
I've been trying to find an old pension plan that I took out a number of years ago, I even had a policy number and everything, no one could find it. But after a few months Gretel has come to the rescue and found it for me. Just waiting on confirmation from the pension company now, so 5stars for gretel for coming through.
26 April 2025
Unprompted review
Reply from Gretel
Thanks so much for taking the time to leave such a positive review. We really appreciate you taking the time and we're glad we could help.
Painless
Painless access - high security but if you know your details then no issues arise. It seems I may have a forgotten private pension - have contacted the company concerned and they are now progressing my query. It would be lovely to receive any amount, however small. Pleased Gretal alerted me. Thank you.
17 April 2025
Unprompted review
Reply from Gretel
Thank you so much for your review - we're delighted to have helped. As I'm sure you'd expect, data security is of paramount importance, but we've tried to make the process as easy as possible.
Give Gretel a go it’s free
I had heard about Gretel and decided to join. All I can say is amazing they found a lost pension from many years ago. I would never have found this on my own. This service is completely free and they do not take any commission. Thank you Gretel
16 April 2025
Unprompted review
Reply from Gretel
Thank you so much for taking the time to leave a review. We're delighted to have helped!
Tom was so helpful!
Tom was so helpful. Communicated well and persisted until he found my daughter's Child Trust Fund. I definitely wouldn't have tracked this down without him.
24 March 2025
Unprompted review
Names changes are rubbish
When you have been married, divorced, changed your name back to your maiden name, then got married a 2nd time - it can't deal with this. I have told it numerous times what my name change was on what date and what my evidence docs are and it shuffles it round into the wrong order. It thinks it knows better than I know myself what I was called and when. Annoying.
22 March 2025
Unprompted review
Reply from Gretel
Hi Deborah. Thank you for your feedback. Gretel is in fact built to deal with multiple name changes and we have hundreds of thousands of members in a similar situation who have not encountered the issues you've raised. You are very welcome to email support: https://www.gretel.co.uk/contact and we can help you get this sorted quickly.
I have been on this for months on end…
I have been on this for months on end and provided ample details to no avail. Not sure how hard they are getting on at companies but I think I’m gonna have to try a different one to use
2 March 2025
Unprompted review
Reply from Gretel
Thank you for your feedback. We're sorry that you haven't had a match yet.
Gretel works by interrogating the data that companies share with us. This means that if a company isn’t yet working with us or sharing specific data with us, we may not be able to get a match.
However, we do also have a sizable Company Search function to help members reach out to companies who are not yet sharing data with us. I hope that helps.
really not sure this works at all
really not sure this works at all. Many months past and not a dickie bird about policies my family had
21 March 2024
Unprompted review
Reply from Gretel
Thank you for your feedback. We're sorry that you haven't had a match yet.
Gretel works by interrogating the data that companies share with us. This means that if a company isn’t yet working with us or sharing specific data with us, we may not be able to get a match.
However, we do also have a sizable Company Search function to help members reach out to companies who are not yet sharing data with us. I hope that helps.
not sure how or why it does not pull up…
not sure how or why it does not pull up any information on me, surely it would show current pension pots which I know about. it does not pull a single result up for me
21 February 2025
Unprompted review
Reply from Gretel
Thank you for your feedback. We're sorry that you haven't had a match yet.
Gretel works by interrogating the data that companies share with us. This means that if a company isn’t yet working with us or sharing specific data with us, we may not be able to get a match.
However, we do also have a sizable Company Search function to help members reach out to companies who are not yet sharing data with us. I hope that helps.
Wow, so simple to use
Wow, a simple and free service to find lost money! Easy process and all done online with no hassle. Well done!
6 February 2025
Unprompted review
Reply from Gretel
Thanks so much for leaving a great review. We really appreciate it when members take the time.
Easy to ue made it feel safe
Easy to ue made it feel safe. Immediate result!
5 February 2025
Unprompted review
Reply from Gretel
Thank you so much for your positive review. We always really appreciate it when members take the time.
Easy to use and whilst it hasn't…
Easy to use and whilst it hasn't unearthed lost pensions or accounts for me yet, well worth the time registering.
5 February 2025
Unprompted review
Reply from Gretel
Thanks so much for leaving us a positive review. More companies are coming on to Gretel all the time, so even if there isn’t a match right away, Gretel will keep searching and any future matches will be notified by email.
Found my daughters trust fund and…
Found my daughters trust fund and amount for her 18 birthday great takes the work away from me.
30 January 2025
Unprompted review
Reply from Gretel
Thank you so much for your kind review! We're delighted to have been able to help.
Found lost shares
Found lost shares - or at least company name (as have changed hands several times I think), within minutes. Am following up today. Impressed. Thank you.
27 January 2025
Unprompted review
Reply from Gretel
Thank you so much for taking the time to leave a review. Really kind of you and much appreciated.
Nice surprise
Easy to find any lost accounts. My son’s child trust fund that was set up and forgotten about was located straight away! Nice surprise since I didn’t expect anything to show up! Thank you!
31 December 2024
Unprompted review
Reply from Gretel
Thank you so much for your kind review. Delighted to have been able to help.
Waste of time and hope
Been registered for a few months and absolutely nothing!!! Registered with another one and within seconds I had virtually all my pension info. You say you are new, but all my providers are well known such as Scottish Widows, but to have NO RESULTS is really poor!!!
26 November 2024
Unprompted review
Reply from Gretel
Hi and thanks for your review.
We are still relatively new and have a lot of ground to cover before we have all the providers working and sharing data with us which is why a match may not happen immediately. Whilst our coverage is by no means complete, Gretel is always on. This means that once a member has created their account, even if there isn’t a match right away, Gretel will keep searching and any future matches will be notified by email.
I'm sorry that we haven’t been able to provide an instant result but we will work tirelessly to get more and more providers to share their data.
Polite, Curtious & Helpful.…
Having registered with Gretel a few months ago and in all honesty having forgotten I'd done this, it was a great surprise to hear that they had found a policy I didn't know existed. I was anxious with the ID questions and reached out to the Gretel Support Team, Tom Simmonds was so helpful and guided me through. Thank you
7 November 2024
Unprompted review
Reply from Gretel
Thank you so much for this generous review. We really appreciate your taking the time to leave these kind comments.
I was met with kindness and empathy
I was met with kindness and empathy. The lovely case worker kept me updated on the progress, actioned documents promptly. Gretel has strict rules and I was reassured that they will only release information once all information has been cross checked. Highly recommned this, epecially during such a difficult time. Thank you very much.
9 October 2024
Unprompted review
Reply from Gretel
Thank you so much for your kind review. It was a pleasure to support you through this more complex case.
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