Grip500.nl Reviews 

4,539
TrustScore 4 out of 5

4.0

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Rated 3 out of 5 stars

Ik wacht net als Jans, inmiddels 9 werkdagen op 4 banden. Die van mij liggen ook bij GLS in Duitsland. 05/12/2024 18:20 The parcel has reached the parcel center and was sorted manual... See more

Company replied

Rated 5 out of 5 stars

First I was also sceptical about this company read few negative reviews and also noted that customer serivice is only available via mail. I ordered tires for my Volvo V90 Cross Country, these are spe... See more

Rated 4 out of 5 stars

Ordered Vredestein quatrac pro ev 235/45/18, delivery man left tires by the door so not good at all but I'm not blaming seller for that. Overall good experience, tires were 4 months old when delivered... See more

Company details

  1. Tyre shop

Written by the company

De teams van GRIP500 zetten zich volledig in voor uw tevredenheid. Achter onze website werken toegewijde professionals met nauwkeurigheid en energie om u een optimale service te bieden. Of het nu gaat om commerciële ondersteuning, klantenservice na verkoop, boekhouding, betalingsverwerking, logistiek, IT-service, marketing of management, elke medewerker streeft naar één doel: UW TEVREDENHEID. We zijn verheugd te zien dat onze site aanbevelingen van onze klanten ontvangt en dat hun loyaliteit ons succes bewijst.


Contact info

4.0

Great

TrustScore 4 out of 5

5k reviews

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4.0

All reviews

(4,539)

1,008 reviews in the last 12 months

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Rated 1 out of 5 stars

Guys never buy from this site never…

Guys never buy from this site never read all those comments that I’m not alone delivery is big trouble I received after 2 weeks and they sended 2023 dot Tyre They are scamming people and customer service are terrible

15 June 2025
Unprompted review
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Reply from Grip500.nl

Hello, we're sorry to hear about your experience. We take customer feedback seriously, and we’d like to look into the issues you've encountered with your order and delivery. To address your concerns properly, please open a support ticket through your account or our online contact form, so our after-sales team can investigate your case as a priority. Your satisfaction is important to us, and we appreciate the opportunity to resolve this matter.

Rated 1 out of 5 stars

Item stated as delivered by GLS

Item stated as delivered by GLS, GLS said they delivered it on an address in another city. They dont want to tell me where it is. Grip500 is of no support !

10 June 2025
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Reply from Grip500.nl

Thank you for your message. Since you've already opened a ticket with our customer service, please be assured that your case has been escalated and is being prioritized internally for a swift resolution. We understand your frustration and are working with GLS to clarify the delivery details. We appreciate your patience and will keep you updated through your ticket.

Rated 5 out of 5 stars

4x new Continental AllSeasonContact 2 225/55 R19 99V 3PMSF, EVc

Ive ordered 4 new Continental AllSeasonContact 2 225/55 R19 99V 3PMSF, EVc, and went smoothly and the delivery took place as indicated by the seller.

The only thing I thought was strange, is the fact that the 4 tyres went out as 2 orders and arrived 1 day after each other.

One order was well sealed by the transportation company, but the other arrived one day later and not so well packed.
But the tyres looked good and new.

It's under my vehicle and feels great driving on it.

In general, same quality for better price, I do indicate them

4 June 2025
Rated 1 out of 5 stars

3 year old tires, beware.

I ordered new Pirelli P Zero HPT tires and received 3 year old tires. At arrival I declined delivery and grip500 deducted €60,- from my payment before crediting. Any other seller mentions older DOT production dates if they sell old tires but at GRIP500 they claim 3 years is still new. I find this anything short from scamming people. Beware.

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Terrible delivery

Terrible delivery, tyres were delivered to me after 10 weekdays. Before the courier delivered them to me I saw him throwing them on the grass in front of him instead of carrying them, and to top it all of after I have I opened the main door for him and he wasn’t coming I had to go out my apartment to find the in the flats lift. Help yourself out and pay extra for a decent delivery on different webshops you will save yourself a lot of trouble…

18 April 2025
Unprompted review
Rated 1 out of 5 stars

This is scam!

This is scam! No product and no.money back!

15 January 2025
Unprompted review
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Reply from Grip500.nl

I'm sorry to hear about your experience. Please contact our customer service team through your account on our site to report this issue. They will assist you in opening a claim to resolve the situation and ensure that you receive a refund if necessary. Your satisfaction is important to us, and we are committed to addressing your concerns promptly.

Rated 1 out of 5 stars

They are scammers!!!

They weren't sending tires for month and after contacting them and saying we want a refund they suddenly foundation them. They refused to pay back for tires which one we didn't pick up (about what they were informed) so they have tires and money now. That company is scam!!

1 April 2025
Unprompted review
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Reply from Grip500.nl

I'm sorry to hear about your experience. It sounds frustrating, and I understand your concerns. Please ensure that you have opened a ticket with our service team if you haven't already. If a ticket is already in place, I will prioritize your request internally to ensure a swift resolution. We are committed to resolving this issue and ensuring you receive the appropriate support.

Rated 2 out of 5 stars

Bad service

Everything that could go wrong went wrong .. first I ordered a set of 4 tires from pirelli and they got delivered without any pre notice .. I say that because one of the tires was damaged when I unpacked it ( I wasn’t home for the delivery). I opened a complaint straight away (ordered 25th January, opened a complaint few days later with all info they asked). I returned the tire few days later ( beg Feb) . It took me countless emails ( no info from them) to get any info.. then they asked to re order the tire but it was a different price than I originally purchased.. when asked the employee , he didn’t know how to manage the price difference.. in the end they didn’t even offer to manage that , so almost 2 months later I get a notice that my refund is on the way ( expected first April ) . So 2 months to get a refund , no options offered to reorder through them, lack of communication etc.. never again ..

25 January 2025
Unprompted review
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Reply from Grip500.nl

I'm truly sorry to hear about your experience. It seems like there were multiple issues with your order, and I understand how frustrating that must have been. Since you've already opened a complaint, I'll ensure that your case is prioritized internally for a swift resolution. We strive to improve our communication and service, and your feedback is invaluable in helping us achieve that. If you have any further concerns or need additional assistance, please don't hesitate to reach out to our customer service team. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

The worst company I have ever dealt…

The worst company I have ever dealt with!!! I ordered the wrong size tires by mistake and wanted to exchange or return them. I wrote to help and got information that I can't exchange them, only return them and order new ones. I also received information that I should reject the order and the cost to me is 30 ewhat turned out was that they figured out that one shipment means one tire and the cost of one shipment is 30e, so in total they demanded 120e from me for the return alone!!! I don't have tires, only 120e cost for them, people who do that!! be careful with this company because they write and do something different .. the worst company I have ever dealt with

14 March 2025
Unprompted review
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Reply from Grip500.nl

I'm sorry to hear about your experience. It seems there might have been a misunderstanding regarding the return process. Our policy states that returns can be made, but they involve certain costs due to shipping and handling. The fee you mentioned likely includes the initial shipping, return, and storage costs. I recommend contacting our service team again to clarify the situation and ensure that all details are correctly addressed. If you haven't already, please open a ticket with our service team so we can prioritize your request and find a suitable solution for you. Your feedback is valuable, and we are committed to improving our services.

Rated 4 out of 5 stars

Update after delivery issues

-This review has been edited, Grip500's response might not correlate now.

> Grip500 is amazing, however i've had some issues with GLS, their poster.
I never got any mail about delivery date/times (also no info regarding this on the GLS track/trace on their website)
Appearently it's been in a depot for many days just waiting. again, no emails have been sent.

I called GLS and they will now send my tire the following day. i'm sure the tire i ordered will be absolutely perfect.

If I were Grip500 i would consider a different poster than GLS since things like this happen daily. Check their reviews on google (LOL)

19 January 2025
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Reply from Grip500.nl

I'm sorry to hear about the issue with your tire delivery. Please contact our customer service through our instant messaging system or contact form, and they will assist you in resolving this matter. We will open a claim with the carrier to locate your tire or arrange for a refund if necessary. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Attention everyone I hope you get to…

Attention everyone I hope you get to read it on time and not order.
If you want to wait for weeks not receive a thing and In the end not to be refunded even and be charged 60 euros for that they use some shitty lying delivery company named UPS with 1 star review out of 5k people I believe you can understand what we are talking about out of it. Don’t order worse experience I ever had . Liyng scammers I hope you people read well and nice don’t order go to a garage and get yourself tires surely.

12 December 2024
Unprompted review
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Reply from Grip500.nl

I'm sorry to hear about your experience. It seems there have been significant issues with your delivery. Please contact our customer service team to address the situation and open a ticket if you haven't already. We will prioritize your request internally to ensure a quick and suitable resolution. We appreciate your feedback and are committed to improving our service.

Rated 5 out of 5 stars

Good tires

Good tires. The dot date was recent (bought in dec, dot date nov). I did not make use of the installation service. Delivery was fast. Recommended.

1 January 2025
Rated 1 out of 5 stars

Be precise, not inventing.

The tires are not precise there are differences on the profile . Also ask for 2 tires and you send 2 from the right side wen normal is one right other left.

4 December 2024
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Reply from Grip500.nl

I'm sorry to hear about the issue with the tires you received. Our products are carefully checked for quality, so this discrepancy is concerning. Please contact our service team to report the issue, and we'll arrange for a return and exchange if necessary. We appreciate your feedback and are committed to resolving this promptly.

Rated 2 out of 5 stars

Delivered ASAP, now wait six weeks for installation

My tires were delivered but the garage can’t install them until mid-January: 6 weeks after delivery. That sucks, frankly. So no, my experience wasn’t the best. As for the quality of the tire, who knows? I’ve yet to see them.

3 December 2024
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Reply from Grip500.nl

I'm sorry to hear about the delay in getting your tires installed. Our partner garages are responsible for managing their own schedules, and it seems there might be a high demand at the moment. We recommend checking with other nearby partner garages for earlier availability. If you need further assistance, please contact our service team, and we'll do our best to help you find a solution. Thank you for your patience and understanding.

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