GroomhereReviews 

733
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 293 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product's performance, highlighting its ease of use and the close shave it provides. People appreciate the convenience of the shaver, finding it quick to use and easy to clean, especially with features like magnetic heads. Reviewers also frequently praise the customer service for being responsive and helpful, often sending replacements for faulty items. However, some customers also noted issues with product quality, reporting that shavers broke or felt cheap after a short period. A few other people also felt that the product did not live up to its advertisements, failing to provide a close shave or pulling hair. Delivery service was a common point of frustration for some, with reports of long waiting times, missing items, and incorrect deliveries. Additionally, some reviewers expressed dissatisfaction with customer service regarding return processes and unhelpful responses.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing satisfaction, praising its... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing satisfaction, describing the... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the product easy to use,... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting negative experiences, citing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick deliveries... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper... See more

Rated 3 out of 5 stars

Was bought G2 for my bday in August 24, by June 25 the central blade had come apart and had to be put back together each time to use the clippers and I couldn't lift them off my head fkr the whole sha... See more

Rated 3 out of 5 stars

The shaver is smart and easy to use, it’s not as good as the videos show, if you go that fast you won’t shave much. The large head isn’t as good as it looks, I need to finish shaving with the muc... See more

Rated 4 out of 5 stars

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groo... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

733 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(733)

278 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Its a great product I had problems with…

Its a great product I had problems with switching attachments amd had a broken attachment but they were kind enough to replace with a new one. Surprisingly it has a good battery backup and like the digital display which shows the remaining power. It works really well and it does what it says its gentle on sensitive parts unlike my previous trimmer from which I always used to get cuts and nicks but with this thats not the case. I would highly recommend this product to anyone specifically looking for a body grooming trimmer.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

I was prepared to be disappointed but I…

I was prepared to be disappointed but I was more than surprised it’s just perfect. I’m an old fella 70yrs old so getting a good shave let alone decent is hard But this is just the job my face is a smooth as a baby’s Bum plus a few wrinkles this was money well spent it just powers through this old stubble 5 Stars guys

6 November 2025
Unprompted review
Rated 2 out of 5 stars

Well this product does not live upto…

Well this product does not live upto its name for non snagging on skin, it hacked my bikini area and left me sore painful scratches to my skin that bled. I wouldn't recommend this product to anyone. The shave on legs still feel prickly when finished.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

The Trim pod 2.0 is not just for men…

The Trim pod 2.0 is not just for men but also for women which is nicely package inthe box when it arrives, the use of all the components are easy exchangeable with the main head as well as easy cleaning and the smoothness over your skin when using the products.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Trimpod

Great razor. So gentle on the skin easy to use and clean. Love it. Company brilliant customer service. My order was delivered to a wrong address by delivery driver. I was able to contact company by chat late in the evening, they managed to track the delivery verified it was delivered to wrong address. Sent out another the next day absolutely fantastic!!

22 September 2025
Unprompted review
Rated 1 out of 5 stars

The shaver needs numerous passes to…

The shaver needs numerous passes to achieve desired effect.

The shaver attachment for body hair is extremely poor, pulls hair and doesn’t make for a nice experience. It’s a very cheap product selling a mid market price. You can get more for money off the shelf at half the price for a better performance,

29 October 2025
Unprompted review
Rated 1 out of 5 stars

False advertising

Groomhere advertising on Facebook that the product is £39.99 but when you click on the price is £59.99 won't pay £20 more than the advertising.
Can get this product on amazon for £38.99

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully Designed and Easy to Use


I’m so pleased with the whole unit. It was recommended to me by my daughter in law and I’m so glad I got it. Regarding the replacement blades it’s super easy to attach them to the base. There is a magnetic pull that makes it easier to get the blades in the right place. The blades themselves are so soft and gentle, gliding across the skin. There is no pain when using it on the face either. It’s a brilliant piece of engineering that I expect to get years of use from

22 October 2025
Unprompted review
Rated 1 out of 5 stars

Customer service is brilliant

Customer service is brilliant, however...
First pod broke within a month, got a replacement after 2 weeks, that pod worked but I had to buy amogher attachment. Not the groom here brand of attachment as the one I had from them had seized and wouldn't even run. Then the free hygiene plan that was meant to send out the firdt replacement free as a part of the sign up deal never got sent. So I then had to resubscribe and then they sent me a non magnetic one and said if I wanted a magnetic one it was an extra fiver so 20 quid instead of the 16 quid. Then to add insult to injury I saw the exact same pod on Temu for 5 quid instead of the 50 I paid. Which shows how successful dropshopping can be with a bit of decent advertising.
Shit company with basic results. 👍🏽

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting to receive the product…

Still waiting to receive the product not the best of starts it's been with the delivery company 3 days without moving so not got much hope in it actually turning up!! Charge enough for the product and can't even deliver within a few days very poor service.
Looks like it'll be getting sent back if it ever arrives

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Obliterates unwanted hair with a gentle swoop

Absolutely superb process from exploring the trim pod on the website to using it a few days later. I was sceptical but took the plunge and I’m so pleased I did. I love this dynamic tool so gentle and effective - it rocks. I love the design of it, the multiple tools which come as standard. This little demon blasts away pubic hair with such ease you are left with soft skin. It makes trimming up addictive. I highly recommend.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Don't bother! Mine broke after 10 uses

I suppose I have to give this 1 star, as I was initially really impressed with this product. (although it takes forever for GroomHere to send you anything)
I used it 10 times (over the course of 4 weeks) before it broke!
I hadn't even used it in the shower, and had cleaned it after every use as instructed.
The part between the blade and the motor seized up and when it did it sliced my head.
All of this didnt bother me, until I had to deal with their customer service (as usual no number to call) the slowness of their response, unable to offer a refund for a faulty product. They would only offer a replacement, however I don't hold out much hope if the original lasted me less that a couple of weeks.
Its taken so long for them to do something i've bought another shaver!
What made me laugh is they wanted me to pay the postage and packing for the replacement part, and only after sending a couple of emails did this get waived.
My advice is buy this product if you want to waste your money, and end up faffing around with the customer via email for weeks.

15 October 2025
Unprompted review

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