Groomhere Reviews 725

A lot better than I expected, well worth the money. Great customer service too.

I have had various head shavers over the years but this is one of the best I use mine every two days and it's so easy to use fits in the hand comfortably and leaves a really nice finish. I always use a pre shave oil and I think this helps. It is also so easy to clean with the magnetic head l would clean after every shave.

I have only tried using this once so far. But I am happy with the results

Customer service is terrible. They respond to your emails saying you don’t reply. Their product is faulty that’s the reason!! Do not buy from them!!!

Poor customer service with automated responses, faulty products, confusing website and subscription. Apparently if you sign up to their hygiene plan but, cancel it at any point you void the lifetime warranty on your razor. My razor is broken and now out of warranty apparently for this very reason. What a con what if you don’t need any replacement razor blades your tied into a subscription you don’t want.
Never getting anything from this company again and regret recommending them to a friend.

Starts off being a decent bit of kit, or so you think. Until you realise it required more cleaning and emptying than your older more out of date shaver. Takes longer and doesn’t cut as clean.
Stick to who and what you know. Back to the reliable Phillips for me.
The nail in the coffin was when it broke 2.5years after purchase. I have got shavers that have tripled that length of time and still work albeit dated, but still charge and power on. This thing broke halfway through cutting and then the after sales service was non existent, basically after a long winded apology email basically said we still sell the product but don’t sell it separately. But you can buy the whole kit again, no thanks I’ll take my business back to the reliable brands.

Misleading information on their website and a difficult website to navigate to manage your subscription and account.
The product itself is OK, not the best shaver, not the worst, hence the 2 stars. Their FAQs state that an order can be cancelled before shipping. This is not true. I tried to cancel a subscription order within an hour of it going through and have been told that it can't be cancelled because it has been processed, it hasn't been shipped.
I have been told that I can return for a refund but this seems a deliberate inconvenience to try to get you to keep the product.
Overall I would say avoid this company.

I upgraded from version 2.0 to 3.0, and as before, everything has stepped up a notch. I love the magnetic blade because it enhances portability, ease of use, and blade cleaning. Highly recommended.

Unit will eventually stop charging up. Avoid this company.

Daylight robbery.

Ordered on the 14th February 2026 sent me the replacement blade a month later with no free promotion lubricating oil as promised that was automatically added onto the order. They told me I had not paid for the oil that is why they did not send it? Why would I pay for a free oil? The order would not have successfully gone through at the checkout if I had needed to pay. They then ignored me for two months on email. After I threatened with legal action they responded to then be told my account was closed. What has that got to do with my free product. I received half of the order my account was active when the order was placed so that is irrelevant. They then went on to admit they had not sent me the oil and they would open a ticket and resolve this by either refund or sending me the item out. I said just refund me at this point I am not interested in an explanation or a resolution when I’ve been waiting three months. They emailed me saying I had not responded to them and if I don’t respond within 24 hours my ticket would be closed. I emailed them back with screenshots of my responses and demanded they keep the ticket open as I clearly have communicated back. They then email me saying the ticket is closed and marked as RESOLVED due to no response. I sent them the screenshots of me responding. I responded Everytime. They are liers and come up with different excuses. I have had to ask for a dispute chargeback with the bank which groom here will now try to argue that they resolved this with me knowing full well they didn’t. I have all proof on emails. And I still want my money BACK !!!!!

I am more than happy with the trimpod it's easy to use very comfortable to hold the service provided is excellent from ordering to delivery i would definitely recommend this product and the company 5 star service

I was initially happy with my shaver but the company has started inexplicably to spam customers who leave reviews and cannot or will not stop sending emails requesting reviews after you leave a review. Quite honestly it has now crossed the line into harassment. I'm cancelling my subscription and will find another product, it isnt worth it.

Falsely advertise free gifts that are actually part of the set even though the orders show them as separate items. Also they sign you up to a subscription service without you knowledge.
The shaver is no where near as good as the videos and pics show.
Be very careful.

Doesn't give a smooth shave as advertised, the delicate/sensitive tool cuts your skin. They also set up a subscription, take the money and then email you to let you know you have a subscription.

Product is good, working well. It was I was looking for. However the company itself has its issues on taking advantage of customers’ trust. Keep a close eye to extra odd order confirmations and their charge!

DO NOT BUY!!
Nothing like advertised, you have to repeatedly go over and over hair for it to be removed and then its still missed some. Its cut all under my arms, will definitely not be using it on my b*tt hole. Safe my backside!!
Customer Service is shocking.
Please don't even think about buying this groomer!!

It’s a great way to be hair free
I’ve always waxed. Now it’s so convenient to pick up and use. Recharging lasts ages too.

Not impressed, it doesn’t cut very well with any of the attachments. They also signed me up to a blade and oil subscription, which I specifically did not sign up for when ordering. I cancelled it as soon as I realised but they still sent the first subscription order and charged me for it.

After a month still waiting for a product was contacted quickly by customer services and promised a replacement would be sent yet nothing now received email saying, your case is resolved so closing the ticket SCAM COMPANY AVOID AT ALL COSTS

SCAM SCAM ALERT. I’ve reported this company. False unauthorised subscription, no response to complaints a TOTAL SCAM AND FRAUDULENT COMPANY DO NOT PURCHASE