GroomhereReviews 

730
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 292 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the product to be effective, providing a close shave and leaving skin smooth, with some even calling it a game-changer. The user experience is generally positive, with people appreciating the ease of use, interchangeable heads, and convenient cleaning. Several reviewers also highlight the excellent customer service, noting quick and helpful responses, and efficient replacements for faulty items. However, some people were not happy with the product's quality, mentioning issues like blades not lasting long, the device feeling cheap, or making strange noises after a few months. The minority of people were dissatisfied with the delivery service, citing long waiting times, lost packages, and incorrect deliveries. Additionally, some customers found the product did not provide as close a shave as advertised, requiring multiple passes, and some experienced issues with the design, particularly regarding cleaning.

What people talk about most

Product

People report ambiguous experiences with product, with many reviewers expressing satisfaction, highlighting... See more

Quality

Consumers find quality to be ambiguous, with many reporting issues such as products breaking quickly, chrome... See more

User experience

Customers consistently note positive experiences with user experience, praising the product's ease of use,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising quick deliveries and good... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper... See more

Rated 3 out of 5 stars

The shaver is smart and easy to use, it’s not as good as the videos show, if you go that fast you won’t shave much. The large head isn’t as good as it looks, I need to finish shaving with the muc... See more

Rated 4 out of 5 stars

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groo... See more

Rated 2 out of 5 stars

Saw a product online and decided to give it a go. First I had problems with ordering the thing and then massive problems with the delivery which was postponed many times and no response from the selle... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

730 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.3

All reviews

(730)

275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had the platinum pitbull head shaver…

I had the platinum pitbull head shaver which cost over 200 pound , but I’m used the new Groomhere magnetic head , head shaver now which I think is a lot better and a lot cheaper got a subscription service for new heads at a very reasonable price can’t fault this product

4 February 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE OF THIS COMPANY!!!!

BEWARE OF THIS COMPANY!!!!! If i could of given them less than one star i would, they are thieves! The 3.0 is a terrible shaver, i needed to buy an even cheaper shaver, that is brilliant, but this shaver is terrible, doesnt shave close. But that is not the real problem, the problem is that i keep unsubscribing to this company, but they keep taking money out of my bank. I have emailed them and recieced a reply, but they still continue to take money out of my bank, even though i have told them i dont use it. My next action will need to be legal action, dont go near them

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Sites a joke ordered what I wanted and…

Sites a joke ordered what I wanted and all was ok then They start sending me extra items and taking money out of my account AVIOD. Which I didn’t subscribe to or no I had as not made clear
Slow to response
Not happy with service

14 January 2026
Unprompted review
Rated 5 out of 5 stars

This company is amazing

This company is amazing. I bought this razor for my other half. He was sceptical at first. But he loves it. Recently we have had a few issues with the razor breaking. The customer service team was right on it. Sorting out a new razor. My other half said he will not go anywhere else for his razor ever again. Thank you groom we will probably be life long customers. I will upload a new picture soon
A*** all the way

13 January 2026
Unprompted review
Rated 2 out of 5 stars

Unsatisfactory customer support

Product started to make a funny noise after a few months of use. Sounded like the motor had a problem. Customer service offered me a discount on purchasing a new one but wouldn't replace the product I had lost confidence in. Needless to say I won't be spending any more money with them.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Checked the address for this company on…

Checked the address for this company on Google Street View, this address is for Kostia art studio, been on the Kostia site they are definitely at 60 Rue François 1er 75008 Paris.
Groomhere no where to be seen. Not going to purchase from this company.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Close shave

I’d heard a lot about these shavers, so decided to purchase one. The shaver gives an excellent shave, it has a selection of easy to change tools, and a base charging point. I would highly recommend this shaver, 5*

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish and cheap item. Reported to Trading Standards

I purchased this item on the 8th of December as a Christmas gift. The item actually arrived on the 30th of December, when I contacted customer service to chase my order, they did nothing but repeatedly lie about where this item was in transit, and further tried to insist that a delivery had taken place on the 27th of December, listing it as a failed delivery.

The item is of very poor quality and was listed as £99.00 reduced to £39.99, what a load of rubbish, cheap and nasty. Please don’t bother wasting your money. I have reported them to trading standards and my bank. And will be listing my review anywhere in order to warn potential customers.

30 December 2025
Unprompted review

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