Groomhere Reviews 728

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 292 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the product to be effective, providing a close shave and leaving skin smooth, with some even calling it a game-changer. The user experience is generally positive, with people appreciating the ease of use, interchangeable heads, and convenient cleaning. Several reviewers also highlight the excellent customer service, noting quick and helpful responses, and efficient replacements for faulty items. However, some people were not happy with the product's quality, mentioning issues like blades not lasting long, the device feeling cheap, or making strange noises after a few months. The minority of people were dissatisfied with the delivery service, citing long waiting times, lost packages, and incorrect deliveries. Additionally, some customers found the product did not provide as close a shave as advertised, requiring multiple passes, and some experienced issues with the design, particularly regarding cleaning.

What people talk about most

Product

People report ambiguous experiences with product, with many reviewers expressing satisfaction, highlighting... See more

Quality

Consumers find quality to be ambiguous, with many reporting issues such as products breaking quickly, chrome... See more

User experience

Customers consistently note positive experiences with user experience, praising the product's ease of use,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising quick deliveries and good... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper... See more

Rated 3 out of 5 stars

The shaver is smart and easy to use, it’s not as good as the videos show, if you go that fast you won’t shave much. The large head isn’t as good as it looks, I need to finish shaving with the muc... See more

Rated 4 out of 5 stars

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groo... See more

Rated 2 out of 5 stars

Saw a product online and decided to give it a go. First I had problems with ordering the thing and then massive problems with the delivery which was postponed many times and no response from the selle... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

728 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

What a gift this groomer is state of…

What a gift this groomer is state of the art easy to use even the box it arrives in shows your getting a quality product.its quick and cuts your hair what ever style you want when I think of the money I wasted I wish I had of bought one ages ago

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Wife bought me the 3:0 for xmas

Wife bought me the 3:0 for xmas. Shaved ok until I put the nasal trimmer in. It got stuck/jammed. Can’t get it out. Now on 6th email exchange with crappy customer service. Latest is they asked me to send another video showing me physically trying to remove the nasal piece. Garbage.

2 January 2026
Unprompted review
Rated 3 out of 5 stars

Sent incorrect kit then wanted to charge extra!!

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper guards, so want to charge me an extra £7 shipping costs.
I ended up returning item for a refund.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Satisfaction guaranteed

The Trim Pod is so convenient. It gives a close shave all over your body. Groomhere customer service is excellent, they email me back to answer a question very quickly, they sent me a replacement pod immediately. I can’t fault them in any way. Great product for women and men.

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Great shavers

Brilliant site with plenty of choice for men and women. Nice little shaver with good accessories. Customers services are great got in touch with a query and got an answer within 24hrs . Definitely recommend with great prices and quick deliveries.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Trim Pod product


Excellent product, easy to use, easy to clean. Provides a perfect shaved head to a depth equivalent to one day growth after a wet shave. I use it every 2-3 days, so convenient takes just a minute or two, much better than messing with shaving foam and razor. I have always been against electric shavers but after a recommendation from my son I bought this and I am delighted with it. Highly recommend this product

1 January 2026
Unprompted review
Rated 4 out of 5 stars

Updated!!!

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groom chased the delivery company and turns out they delivered to a competitor random address. I had to send groom a picture of my front door to prove this. Groom sent a replacement that arrived today. Not grooms fault but yodel delivery. Product is good

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Ive had the Trimpod for just over a…

Ive had the Trimpod for just over a year and my only complaint was that cleaning wasn't awkward having to open each blade individually.
But the new magnetic head is a game changer for cleaning and the change to floating individual heads makes it a much smoother making it the best shaver I've owned.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Ordered on 15th, still not left warehouse. I contacted them and was told there's been delays due to demand and they will upgrade to express delivery, but still not been sent. I'm guessing they just another fake company passing off cheap rubbish from China and waiting for supplies to be delivered. Do not buy

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered the TrimPod 2.0 as a Christmas…

Ordered the TrimPod 2.0 as a Christmas present with an expected delivery date of 22nd Dec paying for Express Shipping. After putting the order through I received an email which stated shipping would take 4-8 business days so I replied back asking why when I've paid for express shipping which states 2 business days. They then sent an apology saying my order got delayed and they would refund the £4.99 shipping fee and send it by express shipping for free which didn't make any sense given I'd only ordered a day before anyway. They have now sent me a Royal Mail tracking number that doesn't exist and when you track it on Groom Here website it comes up with China Post which also doesn't recognise the number. My children are so disappointed as this was their dads present but it's not looking like it's ever going to get here, never mind by Christmas Day!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Quite simply

Quite simply. Trimpod 3.0 does what it says on the Tim. From one very apprehensive person who was sceptical about shaving his nads, try it guys. Awesome.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

Ordered 6 weeks ago as a Christmas gift but will not arrive in time. Disappointed customer!

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting on my order

Still waiting on my order, supposedly been with courier since 12th December. My biggest gripe with these companies is that you can’t just speak to someone to follow up on expected delivery, the only option is to request a follow up which no one actions. Either keep track on deliveries if they’re showing as with courier company for 7 days and no expected delivery date or use an alternative courier company. I’d like to be able to review the product however without it being here and no way of contacting anyone to cancel or chase for an eta, it’s quite frustrating.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Automatically added to a subscription

Be careful while dealing with this company you automatically get a subscription signing up to their blades or hygiene plan without even realising if you need to return the item they want £7 for you to do i and I’ve asked them to cancel the subscription three times over email and I’ve been completely ignored .Definitely would not order from them again on this basis .

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 2 of these

Ordered 2 of these. 1 arrived. The other has supposedly been sent to yodel, who say they haven't recieved it 2 weeks later. Will be doing a chargeback. Avoid.

Update.. had a message off a neighbour saying it was delivered this morning. Almost 3 weeks after ordering. Im away on my Christmas break now, so it isn't any good for me.

17 December 2025
Unprompted review

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