GrootMade Themes & Plugins Reviews 218

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, reviewers had a great experience with this company. Customers are really happy with the website, finding it easy to use, well-organized, and offering a wide selection of products. Many appreciate the convenience of having numerous plugins and themes in one place, which saves time and simplifies their workflow, especially for those managing multiple websites. The products themselves are consistently described as reliable, well-built, and performing as expected, offering great value. However, some people mentioned issues related to the company's transition to a new brand, which caused temporary disruptions in service and access to previously purchased lifetime licenses. A few customers reported that their access was revoked or that the platform was not working for a period. While the majority found the customer service to be fast and responsive, a minority experienced difficulties with license reinstatement or felt that the communication regarding the transition could have been more seamless.

What people talk about most

Website

People report positive experiences with the website. Many consumers praise the new interface as modern,... See more

Product

Customers had positive experiences with product quality and reliability. Many reviewers praise the products... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's efficiency,... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the unmatchable service, fast and efficient... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support team,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Been a customer since 2022, back when the founder was operating under a different brand. Overall the product was great — the plugins worked well and it was a solid value. Like any growing company they... See more

Company replied

Rated 4 out of 5 stars

I’ve been using GrootMade for accessing WordPress themes and plugins, and overall I’m quite satisfied. The platform is easy to use and offers a wide selection, which makes it really convenient whe... See more

Company replied

Rated 4 out of 5 stars

Been a customer since 2024 under their old brand. Their plugins are excellent and offer great value. They went through some changes but came back stronger as Grootmade. Great experience so far, and I'... See more

Company replied

Rated 4 out of 5 stars

If the service is online its besides some bugs great. The whole creation process of this platform was a bit chaotic. I wish a bit for more internal testing and not pushing every change directly on... See more

Company replied


Company details

  1. Software company
  2. Software Vendor
  3. Web designer
  4. Website designer

Written by the company

GrootMade Connect exists because day-to-day site operations often become more fragmented than they need to be. Instead of juggling scattered tools, separate workflows, manual installs, and repeated update checks, GrootMade Connect brings those actions closer together inside a connected interface. That means less context switching, less repetitive work, and a more practical way to handle site assets over time.


Contact info

4.0

Great

TrustScore 4 out of 5

218 reviews

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How this company uses Trustpilot

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Rated 4 out of 5 stars

Been a customer since 2024 under their…

Been a customer since 2024 under their old brand. Their plugins are excellent and offer great value. They went through some changes but came back stronger as Grootmade. Great experience so far, and I'm excited for what's next!

24 May 2025
Unprompted review
GrootMade Themes & Plugins logo

Reply from GrootMade Themes & Plugins

Thank you very much for your review! :)

Rated 5 out of 5 stars

Good

Good, awesome people

24 April 2026
Unprompted review
GrootMade Themes & Plugins logo

Reply from GrootMade Themes & Plugins

Thank you very much for your review! :)

Rated 1 out of 5 stars

Festinger/GrootMade have fraudulently…

Festinger/GrootMade have fraudulently taken payments starting April 2025.
They took double payments from an old subscription that had cancelled - so you definitely know its fraudulent.

They then blocked me, refused to reply - I had to cancel my credit card as theyre STILL trying to take double, fraudulent payments (I keep getting failed invoice emails)

Festinger/GrootMade/Martin Groot are also going around trying to take any negative reviews down.

be warned.

UPDATE: Grootmade up to their usual tricks pretending that they didnt take this money.
I have emailed FestingerVault/Grootmade Fri 24 Apr, 11:56pm stating that I have registered this fraud with New Zealand police.

22 April 2026
Unprompted review
GrootMade Themes & Plugins logo

Reply from GrootMade Themes & Plugins

Hi Adam,

We strongly dispute the claims made in this review. We have not been able to verify the experience described here against any legitimate customer record, and we have identified evidence linking this review to a third-party competitor network. That evidence has been submitted to Trustpilot for investigation.

If you have had a genuine issue with our service, please contact us directly with your account email address, invoice reference, and the date of the issue so we can review it properly.

With kind regards,
Sephrata

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

PROOF: Dishonest and manipulative business practices

My experience with this company has been appalling.

I purchased two lifetime licenses when they were still operating as Festinger Vault. They now operate as GrootMade, but in my experience the business remains completely untrustworthy.

After all the issues, I was told that restoring my license would be a “gesture of goodwill.” At the same time, I was asked to leave a Trustpilot review first and then report back once it was done so that my access could be restored. That is not goodwill, and it completely destroys any confidence in the credibility of the positive reviews on this profile.

I paid, I supported them financially, and in return I got pressure, excuses, and conduct that I consider dishonest and manipulative.

Based on my experience, I strongly warn others to stay away.

PROOF OF EMAIL RECEIVED:

T0mmy Crew
April 7

Dear lifetime member,

After internal discussion, we’ve decided to restore your lifetime license here on GrootMade as a gesture of goodwill.

We would like you to leave a review on our TrustPilot page.

Please let me know when it’s done, and I’ll ask our admin team to restore your license.

With kind regards,
T0mmy

13 April 2026
Unprompted review
GrootMade Themes & Plugins logo

Reply from GrootMade Themes & Plugins

Hi Johan,

We strongly dispute the claims made in this review. We have not been able to verify the experience described here against any legitimate customer record, and we have identified evidence linking this review to a third-party competitor network. That evidence has been submitted to Trustpilot for investigation.

If you have had a genuine issue with our service, please contact us directly with your account email address, invoice reference, and the date of the issue so we can review it properly.

With kind regards,
Sephrata

Rated 5 out of 5 stars

Best Way to Test Plugins

Having the ability to test out specific plugins before committing to a license is the most economical way to build out a project. I've been relying on Groot for this very reason for a few years now and I appreciate the variety of products, the fact that they're updated on a regular basis, and that there's never been a safety issue. I've used other similar platforms but none have been as reliable as Groot.

I also like that there's a built-in community and customer support (no emails). I've only submitted a couple of minor questions and they've always been sorted out in a decently short time. Highly recommend this platform!

16 April 2026
Unprompted review
GrootMade Themes & Plugins logo

Reply from GrootMade Themes & Plugins

Thank you very much!

Rated 1 out of 5 stars

Scammers from the Netherlands

Scammers from the Netherlands. Beware! Lifetime licenses are only transferred after the takeover of Festingervault, and then deleted again. They offer a cheap subscription, meaning you're supposed to pay twice for the same service. M. and T. are real businessmen who simply want to rip people off. The worst part is that the website often doesn't work and the plugins are outdated. They even crash websites – definitely not recommended!

24 April 2026
Unprompted review
GrootMade Themes & Plugins logo

Reply from GrootMade Themes & Plugins

Hi Talla,

We strongly dispute the claims made in this review. We have not been able to verify the experience described here against any legitimate customer record, and we have identified evidence linking this review to a third-party competitor network. That evidence has been submitted to Trustpilot for investigation.

If you have had a genuine issue with our service, please contact us directly with your account email address, invoice reference, and the date of the issue so we can review it properly.

With kind regards,
Sephrata

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Contacting them to activate licence and…

Contacting them to activate licence and to get it activated they ask for a Trustpilot review to be left before activating your account! Surely this goes against trustpilots TOS? Likely where all the other positive reviews came from

14 April 2026
Unprompted review
GrootMade Themes & Plugins logo

Reply from GrootMade Themes & Plugins

Hi Steven,

We strongly dispute the claims made in this review. We have not been able to verify the experience described here against any legitimate customer record, and we have identified evidence linking this review to a third-party competitor network. That evidence has been submitted to Trustpilot for investigation.

If you have had a genuine issue with our service, please contact us directly with your account email address, invoice reference, and the date of the issue so we can review it properly.

With kind regards,
Sephrata

Rated 1 out of 5 stars

They cut me out of the lifetime acess.

They cut me out of the lifetime acess that I paid for and asked for more money.
I even gave them 5 stars, but they cut my acess anyways. I PAID for lifetime acess, come on.
They tried to charge the card again too, lucky I canceled that card long time ago.

25 April 2025
Unprompted review
GrootMade Themes & Plugins logo

Reply from GrootMade Themes & Plugins

Hi Natan,

We strongly dispute the claims made in this review. We have not been able to verify the experience described here against any legitimate customer record, and we have identified evidence linking this review to a third-party competitor network. That evidence has been submitted to Trustpilot for investigation.

If you have had a genuine issue with our service, please contact us directly with your account email address, invoice reference, and the date of the issue so we can review it properly.

With kind regards,
Sephrata

Rated 1 out of 5 stars

Scammers - Don't trust the positive reviews (they…

Don't trust the positive reviews (they are manipulated and mandatory reviews they ask for to use the service); the files are outdated, and many contain viruses. Refrain from using them.

They have become scammers; they used to be called Festingervault, but since they constantly failed their clients, they now call themselves GrootMade. If you buy services from this site, be aware that they will scam you.

They ask you to leave positive reviews so they can release your license.

I bought a lifetime license under the old name 'Festingervault,' and now they say they will only release the license if I leave a positive review here, which I will not do.

They said it's a "goodwill" to release the license to me, even though I bought the lifetime license to avoid this kind of thing. I was only able to use it for a few months before the previous GrootMade started having constant glitches, outdated features, a lack of response, plugin problems, viruses... And no, it's not from a competitor, as they're saying in the negative reviews; it's GrootMade itself, formerly known as Festingervault.

They tell you to contact them if you have a problem, but GrootMade support doesn't respond, so no, it's not a reliable company as they're portraying themselves to be. Don't trust the files they're providing.

12 April 2026
Unprompted review
GrootMade Themes & Plugins logo

Reply from GrootMade Themes & Plugins

Hi Wanderson,

We strongly dispute the claims made in this review. We have not been able to verify the experience described here against any legitimate customer record, and we have identified evidence linking this review to a third-party competitor network. That evidence has been submitted to Trustpilot for investigation.

If you have had a genuine issue with our service, please contact us directly with your account email address, invoice reference, and the date of the issue so we can review it properly.

With kind regards,
Sephrata

Rated 5 out of 5 stars

Good website

Good website, nice plugins/themes and the OpenSource project is amazing and following the original core values of WP.

20 April 2025
Unprompted review
GrootMade Themes & Plugins logo

Reply from GrootMade Themes & Plugins

Thank you very much!

Rated 5 out of 5 stars

Great experience with GrootMade so far

Great experience with GrootMade so far

The platform offers an impressive collection of themes and plugins all in one place which will save you a lot of time and money.

Everything is easy to use, fast and reliable.
Highly recommended !

13 April 2026
Unprompted review
GrootMade Themes & Plugins logo

Reply from GrootMade Themes & Plugins

Thank you very much!

Rated 1 out of 5 stars

Sadly they went from a good site to a scam site, do NOT signup.

[Edited review] I changed my first review from 5 star to one star.
The website has become a scam website so do not sign up or buy any plans.

When my lifetime subscription was reverted to free i contacted support and asked if they could fix it since i bought lifetime license. They then asked for me to leave a positive review at Trustpilot and they would fix my license and give me back the lifetime license i had bought,.

After i left the review T0mmy ignores my messages and did not upgrade my account back to lifetime and i am still stuck on a free account.

I have proof and screenshots of the messages and also the initial email saying i had to leave a Trustpilot review to get my account back.

For all the people leaving a positive review to get back the lifetime license you paid for i suggest you all change your review so we can make sure they do not scam even more people.

12 April 2026
Unprompted review
GrootMade Themes & Plugins logo

Reply from GrootMade Themes & Plugins

Thank you very much!

Rated 5 out of 5 stars

Been with the festingervault.com before…

Been with the festingervault.com before and was impressed but this one runs a lot smoother and offers more than before. I am glad this is back and hoping it stays back :)

6 April 2026
Unprompted review
GrootMade Themes & Plugins logo

Reply from GrootMade Themes & Plugins

Thank you very much!

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