The mattress bought came with a brown stain in the middle, difficult to start a complain with customers service and after 3 weeks the discussion between the commerce and I still on, rejecting any retu... See more
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Very impressed by their service. i am always a little suspicious of such deals as they appear too good to be true. I received the key immediately and worked without a problem. When I had to change... See more
Pleasant position on main square with outside terrace. Friendly welcome and service. Flexible with time of booking (as we met friends by chance and had drinks wit them first) and included wine (whic... See more
Groupon has been a great discovery for me. It is an easy access portal that offfers the best discounts for many items you want, be It a cinema ticket or an online course. In my case, It offered me a d... See more
4.0
Great
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Excellent experience with…
Excellent experience with Maderotherapy. Therapist was amazing and salon very nice. I would definitely recommend it.
2 June 2025
Nice staff but don’t buy Groupon
1 the price listed for the treatment in Groupon is 79 for a treatment that is supposed to cost 180. While I found out that the price for the same treatment is 70 if you book it directly with them.
2 of course you’re supposed to gather information about the treatment before doing it but the doctors and assistant didn’t explain anything about the procedure and they also did anesthesia which is not mentioned in the description .
3 didn’t see any difference yet
4 staff is nice
3 June 2025
Reply from Groupon España
Hi Arianna,
Thank you very much for reaching out with your feedback. We appreciate your time in sharing your experience with us.
We understand your disappointment regarding the pricing discrepancy for the treatment, and we apologize for any inconvenience this might have caused. We strive to offer the best deals, and it’s important to us that our customers are getting genuine savings. We will ensure that our team reviews and addresses this issue with the merchant to prevent similar occurrences in the future.
It's concerning to hear that the procedure wasn't adequately explained to you and that anesthesia, which was not mentioned in the description, was used. At Groupon, we are committed to ensuring transparency and clarity in the services we offer through our partners. We will make sure this matter is addressed with the business to ensure that customers receive all necessary information upfront.
Even though you haven't seen a difference yet, we hope the results will become apparent soon, and we're pleased to hear that you found the staff to be nice. Positive customer experiences are our priority, and we will continue working with our partners to maintain high standards.
At Groupon, we always take our customers' feedback seriously and use it to enhance our service and offerings. Thank you once again for bringing these matters to our attention. Please feel free to reach out if you have any more concerns or need further assistance.
Apologies again for any frustration this situation may have caused. We value your patronage and hope to serve you better in the future.
Regards,
Jerry
Groupon Customer Support.
If you live in Spain
If you live in Spain, and want to trust the internet, groupon f** works neat. 100% the best market store in this country.
5 June 2025
Unprompted review
offers do not correspond with reality
They advise services that once the groupon is bougth are not available
It happened twice
1.- The establishment closed activity and I had to refound the cupon and by the service for another hairdresser
2.- The stablishement (hair dresser) did not inclued daying as advertisd by groupon and they refused to comb my hair when I already redeemed the cupon
Very unprofesional and disapointing
Unless I received a compensation, I will no use again or recomend Groupon not the hairdresser
29 May 2025
Unprompted review
Reply from Groupon España
Hi Monica,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with your recent Groupon purchases.
At Groupon, we are committed to providing exceptional service and ensuring our customers are satisfied. We truly value your feedback, and we're sorry to hear about the issues you faced with the establishments involved.
Our team is currently reviewing and addressing your complaint, and we want to assure you that we are dedicated to resolving this matter to your satisfaction. We've taken note of the establishments that were not able to provide the services as advertised and will follow up with you directly within the next 48 hours to ensure a satisfactory resolution.
Please accept our apologies for the trouble you've experienced, and thank you for your patience and understanding as we work to make this right. Your satisfaction is very important to us, and we appreciate your continued trust in Groupon.
Thank you for giving us the opportunity to address this issue.
Regards,
Jerry
Groupon Customer Support.
The worst place
They should change the stuff because the girl that did the treatment was disrespectful. Also she said take your time in the change room preparing and this things to later say the time you spent there is taking away from the massage (just to work less for the same price) and she even didn't do it because, according to her, i had curly hair so is difficult to give a massage an the only thing she did is to put water on the hair and text with her phone. At the end she had to dry my hair and she didn't (and I paid for that also).
It was a waste of money, a bad experience, and I don'r recommend to anyone going to that place.
4 March 2025
Unprompted review
Reply from Groupon España
Hi Cris,
Thanks for your review! We sincerely apologize for the disappointment and inconvenience you experienced during your recent visit to the facility. It is truly upsetting to hear that the service you received did not meet your expectations, and for that, we are very sorry.
Your feedback is important to us, and we have taken note of your concerns. We will ensure that this information is forwarded to the appropriate channels within our organization for further review and improvement.
If you require any further assistance or have any additional concerns, we encourage you to reach out to our customer service team directly at https://www.groupon.es/faq. They will be more than happy to assist you and ensure that your issue is addressed in an efficient and satisfactory manner.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your business and hope to have the opportunity to serve you better in the future.
Regards,
Farzana Begum. H
Groupon Customer Support
excellent.
20 May 2025
Reply from Groupon España
Hola Francisco,
Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Realmente nos disculpamos por la experiencia que tuvo y entendemos completamente su decepción con el servicio que recibió.
En Groupon, nuestro objetivo es brindar un servicio excepcional a todos nuestros clientes, y está claro que nos quedamos cortos en este caso. Lamentamos sinceramente cualquier inconveniente que esto le haya causado y apreciamos su paciencia mientras trabajamos para hacer las cosas bien. Nuestro equipo está llevando a cabo una revisión exhaustiva de su queja para garantizar que abordemos sus inquietudes de manera adecuada.
Tenga la seguridad de que nos comunicaremos con usted directamente dentro de las próximas 48 horas para resolver el problema que encontró. Su satisfacción es muy importante para nosotros y estamos comprometidos a restaurar su confianza en nuestro servicio.
Gracias por su comprensión y por darnos la oportunidad de resolver este asunto.
Saludos,
Jerry.
Atención al Cliente de Groupon.
Deceived by Groupon who refused to give a full refund
I purchased Microsoft Office 2019 (as was advertised) which was the most recent version compatible with my Macbook, but when I received the download details, it was for Microsoft 2021 which is not compatible with my computer. The download links were also not official Microsoft links, which led me to believe that this was not authentic software.
I immediately contacted Groupon for a full refund, but they refused, instead offering me a credit on their website.
I told them that I did not want a credit, and insisted on a full refund, but they told me this was not possible.
I have effectively been deceived and had my money stolen from me, as I did not receive the product that was advertised and I do not want any other product or service from the Groupon website.
I think that this is an unacceptable and dishonest service. Most other companies would offer a full refund, given these circumstances.
If there was an option of no stars, then I would have chosen it. A very disappointed and angry customer!
22 April 2025
Reply from Groupon España
Hello,
Thank you for reaching out to us and sharing your experience. I want to express our sincerest apologies for any inconvenience you've encountered with your recent purchase of Microsoft Office 2019. I understand how frustrating it must be to receive a product that is not what you expected and not compatible with your device.
At Groupon, we are committed to providing only the best service to our valued customers. I assure you that we take your feedback seriously, and our team is currently reviewing your case to address your concerns and find an appropriate resolution. You can expect us to follow up with you directly within the next 48 hours.
Our primary goal is your satisfaction, and we greatly value your patience as we work diligently to resolve this issue for you. Thank you for bringing this to our attention, and we appreciate your understanding while we strive to provide a solution that meets your needs.
Best regards,
Manoj
Groupon Customer Support
very good tour and nice tour in perfect…
very good tour and nice tour in perfect English
a real bonus
6 May 2025
Unprompted review
Brilliant couples massage just lovely
Brilliant couples massage just lovely. Only 25 mins but felt like longer. Was so relaxed when we left Spa not as impressive steam room not that hot, sauna fab, jet pool ok. Some jets good and strong others not.
6 May 2025
Lugar muy agradable y parrillada exquisita. Volveremos
Lugar muy agradable y parrillada exquisita. Seguro que repetimos
26 April 2025
No help with a problem
No help with a problem. They do nothing to solve it. A waste of time and money.
17 March 2025
Unprompted review
Reply from Groupon España
Hi Patricia,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any frustration or inconvenience this has caused you.
At Groupon, we deeply value your feedback and aim to provide the highest level of service and support to our customers. We take your concerns seriously, and our team is currently reviewing and addressing your complaint. We assure you that we will follow up with you directly within the next 48 hours to resolve this issue.
Please know that we are committed to providing a speedy resolution, and your satisfaction is of the utmost importance to us. We appreciate your patience and understanding as we work diligently to address your concerns.
Thank you again for bringing this to our attention.
Regards,
Jerry
Groupon Customer Support.
They took away my credit of 30 euros…
They took away my credit of 30 euros and did not give back the credit even after reclaiming.
11 April 2025
Unprompted review
Reply from Groupon España
Hi Sanjay,
Thank you for reaching out to us. We genuinely regret hearing about your recent experience where your credit of 30 euros was not refunded, even after you made a claim. We sincerely apologize for any frustration or inconvenience this may have caused you.
Your feedback is incredibly important to us, and we want to assure you that we are attentive to your concerns. We will ensure that your issue is forwarded to the appropriate teams within our organization for a thorough review and comprehensive evaluation so that such incidents can be mitigated in the future.
For immediate assistance and a more personalized approach to resolving your situation, our customer service team is readily available. We would highly recommend contacting them directly via our help portal at https://www.groupon.es/faq. They are dedicated to addressing your concerns efficiently and satisfactorily.
Please accept my apologies once again for any inconvenience caused. We truly value your business and appreciate your understanding as we work to improve your experience with us. We hope to have the opportunity to serve you better moving forward.
Regards,
Jerry
Groupon Customer Support.
It's trustworthy
It's trustworthy. You can discover a lot of options through this service. Customer support is responsive when a provider isn't responding, you get your money back. Always happy to repeat.
16 April 2025
Unprompted review
Shameful
It's a shame, I contacted Groupon because the center canceled my appointment the afternoon before and doesn't answer my messages, and I want to get my money back and they give me a very brief response saying that they don't approve my request because the business denied the refund, so I'm left without the treatment and without the money.
24 March 2025
Unprompted review
Reply from Groupon España
Hello Helena,
Thank you for reaching out and sharing your feedback with us. We genuinely empathize with your situation and understand how frustrating it must be to have your appointment canceled at the last minute and then face challenges with obtaining a refund.
We are sorry for the brief response you received earlier and the inconvenience caused by the business denying your refund request. Your experience is important to us, and we are committed to ensuring our customers feel valued and heard.
We have taken careful note of your concerns and assure you that this matter will be forwarded to the appropriate channels within our organization for a comprehensive review. We strive to improve our processes continuously, and your feedback is vital in helping us achieve that goal.
For immediate assistance or if you have any further concerns, please reach out to our customer service team directly at https://www.groupon.es/faq. Our team is here to provide you with the support you need and work toward a satisfactory resolution for your situation.
Once again, we are sorry for the inconvenience, and thank you for your understanding. We deeply value your business and hope to have the opportunity to serve you better in the future.
Warm regards,
Vijayaakumar
Groupon Customer Support
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