The mattress bought came with a brown stain in the middle, difficult to start a complain with customers service and after 3 weeks the discussion between the commerce and I still on, rejecting any retu... See more
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Very impressed by their service. i am always a little suspicious of such deals as they appear too good to be true. I received the key immediately and worked without a problem. When I had to change... See more
Pleasant position on main square with outside terrace. Friendly welcome and service. Flexible with time of booking (as we met friends by chance and had drinks wit them first) and included wine (whic... See more
Groupon has been a great discovery for me. It is an easy access portal that offfers the best discounts for many items you want, be It a cinema ticket or an online course. In my case, It offered me a d... See more
4.0
Great
22k reviews
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Quick and easy to use
Quick and easy to purchase their offer. Mainly appreciated we didn't have to create account first as that usually takes lots of time.
The order was processed really fast so we were able to go immediately and enjoy the attraction.
13 January 2025
Unprompted review
It’s a nice spa
It’s a nice spa. It has one pool with 2 jacuzzi, but with medium temperature, not like a hot tub. It has one sauna and two showers. No ice bath, though they have ice cubes. There was another - I assume steam room - but it was closed.
7 January 2025
Poor design for coupon purchase experience
I opened a coupom link sent by a friend bought 2 more tickets for Valencia circus but purchase was canceled and refunded without any reason
31 December 2024
Reply from Groupon España
Hi Tolga,
Thanks for your review!
We genuinely understand how disappointing it can be to have your purchase unexpectedly canceled and refunded without an explanation, especially when you were looking forward to attending the Valencia Circus.
Our team is currently reviewing this complaint and will follow up with you directly to resolve this issue for you within the next 48 hours.
Regards,
Amalesh Radhakrishnan
Groupon Customer Support
Disappointing if you want a full spa experience
It was probably my own fault since I didn't do my research, but I had expected a pool/s and sauna/s. Apparently a traditional hammam doesn't have that. After taking a shower I didn't know what to do. Lying down on a platform looking at the ceiling wasn't really meaningful for me. The massage that was included in the price was good (but I thought Turkish massage would be a bit more tough) although very short (15 min). If you like me are looking for a real spa, go to the other more "touristy" one in Malaga. I was quite disappointed and left after less than an hour.
17 December 2024
Reply from Groupon España
Hi Lisa,
Thanks for your review!
Thank you for sharing your feedback. We sincerely apologize for any disappointment or inconvenience you encountered during your visit.
Understandably, your expectations were not met, particularly regarding the facilities and services traditionally associated with a spa experience.
Your feedback is important to us, and we have taken note of your concerns. We will ensure that this information is forwarded to the appropriate channels within our organization for further review and improvement.
If you require any further assistance or have any additional concerns, we encourage you to reach out to our customer service team directly at https://www.groupon.es/faq. They will be more than happy to assist you and ensure that your issue is addressed efficiently and satisfactorily.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your business and hope to have the opportunity to serve you better in the future.
Regards,
Team Groupon
Yesterday I received a wonderful
Yesterday I received a wonderful lomi-lomi massage. It was a deep relaxing and special experience which I recomend warmly
17 December 2024
Me cobraron un extra q no estaba…
Me cobraron un extra q no estaba contemplado en el grupon
29 November 2024
Reply from Groupon España
Hola Leticia,
Gracias por tu comentario.
Gracias por ponerse en contacto con nosotros y compartir sus comentarios sobre el cargo adicional que ha experimentado. Nos disculpamos sinceramente por cualquier decepción o inconveniente que esto le haya podido causar. Entendemos que los gastos inesperados pueden ser frustrantes, y sentimos sinceramente cualquier confusión.
Sus comentarios son importantes para nosotros y hemos tomado nota de sus preocupaciones. Nos aseguraremos de que esta información se transmita a los canales apropiados dentro de nuestra organización para su revisión y mejora.
Si necesita más ayuda o tiene más preguntas, no dude en ponerse en contacto directamente con nuestro equipo de atención al cliente en https://www.groupon.es/faq. Ellos están comprometidos a ayudarle y trabajarán para resolver su problema de la manera más eficiente posible.
Una vez más, le pedimos disculpas por las molestias ocasionadas y le agradecemos su comprensión y paciencia. Valoramos sinceramente su negocio y esperamos poder ofrecerle una mejor experiencia en el futuro.
Un cordial saludo,
Equipo Groupon
Reply from Groupon España
Hi Peter,
Thanks for your review!
Thank you for reaching out to us and sharing your feedback regarding the difficulties you've encountered in organizing your refund. We sincerely apologize for any disappointment or inconvenience you may have experienced during this process. Please rest assured that we are committed to resolving this matter for you.
We value your patience and understanding, and we are here to assist you every step of the way. If you would like to discuss the status of your order or your refund in more detail, please feel free to contact our Customer Service Team at your convenience. You can visit https://www.groupon.es/faq for more information on how to get in touch with us.
Our team can be contacted via Live Chat or Email; you will find the details by clicking on the link above. We are eager to assist you further and ensure a satisfactory resolution to your situation.
Thank you once again for bringing this to our attention. We appreciate your understanding as we work to provide the best possible service.
Regards,
Team Groupon
Was amazing experience with botox and…
Was amazing experience with botox and mesoterapia. Dra. Zaida Carcamo is amazing specialist, was very attentive and made amazing job. Thank you
3 December 2024
Unprompted review
Very nice deal at over 50% off the…
Very nice deal at over 50% off the regular price. I was served generously with a good quantity of food, and the quality was impeccable. I will definitely be returning!
16 November 2024
Unprompted review
Local con personal agradable y…
Local con personal agradable y profesional, y la comida muy buena en general, tanto el revuelto de esparrago como la parrillada de carne.
19 November 2024
Excellent food and service at a bargain price
Pleasant position on main square with outside terrace. Friendly welcome and service. Flexible with time of booking (as we met friends by chance and had drinks wit them first) and included wine (which we took away having had enough drinks). Four traditional starters were good, arroz del senyoret, one of the best I have had, included plenty of seafood, and the quantity could have fed 4 rather than 2. Great value deal, but I would recommend the restaurant with or without discount.
12 November 2024
award for most useless agent support goes to...
tried to purchase a groupon, transaction got refunded 2 times, the platform is shite in terms of payment security. then wasted half hour with 3 agents to try fix it, all indian agents, they were asking irrelevant questions and then leaving the chat without solving the problem.
groupon number 1006081348, so you know the review is real
11 November 2024
Unprompted review
Reply from Groupon España
Hello Razvan,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you faced during your recent attempt to purchase through Groupon and the subsequent unsatisfactory support interaction. Your feedback is invaluable, and we assure you that we are committed to addressing the issues you encountered.
It is regrettable to hear about the problems with the transaction process and the difficulty faced while communicating with our support team. We strive to ensure a seamless and supportive experience for all our customers, and it seems we fell short in this instance. Please accept our apologies for any frustration caused.
To resolve your issue swiftly, we highly recommend visiting our support page at https://www.groupon.es/faq, where you can connect with our team directly for further assistance. We would like to get this sorted out for you as soon as possible.
Thank you for your patience and understanding. If there is anything else we can do to assist you or if you have any additional feedback, please feel free to reach out.
Warm regards,
Groupon Customer Support
It offers a great variety of deals
It offers a great variety of deals on dining, travel, and unique experiences at affordable prices. The app is easy to use, redeeming vouchers is simple, and customer service is very responsive. Perfect for saving money or trying something new
5 November 2024
Lots of offers and discounts
Lots of offers and discounts
Never disappointed !
I simply love this app
5 November 2024
Top 10...!!
29 October 2024
The experience was fantastic
The experience was fantastic! It was for my mother’s birthday and they even Made a little surprise for her!
29 October 2024
Amazing service!
Amazing service!
The skin on my face is smooth and fresh thanks to the procedure and the gentle hands of the staff.
The clinic is also very pleasant, smells super nice and one can easily relax in there.
Will definitely come back.
28 October 2024
Unprompted review
INSTITUTO IGIN de Vitoria-Gasteiz son…
INSTITUTO IGIN de Vitoria-Gasteiz son profesionales amables el local super limpio.
lo recomiendo100%
17 October 2024
Unprompted review
Masaje muy relajante
Masaje muy relajante, me trabajaron bien la espalda y me quitaron el dolor. Muy recomendable. Trato muy amable. Para repetir.
The service was great. We enjoyed our experience and we will definitely go back. My back felt renewed after the massage.
6 October 2024
Unprompted review
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