The ring is amazing. For spending so much money I would have expected some more information about the process, which is generally a crowd pleaser. Right now you purchase the item and it just says "pro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great choices on diamonds. Salesman were more like salesman. Jackie at the location was for the position better. She wasn’t worried about the sales, just more finding the perfect fit/selection. She to... See more
Company replied
I bought my wife fancy diamond earrings for Valentine's Day from Grown Brilliance. She loves them. I was so impressed with the quality, value and company, that I bought diamond studs for Mother's Day... See more
Company replied
The quality of the platinum diamond anniversary band is outstanding. I love how the diamonds are set in as well. I believe this will help protect them for years to come. I can’t wait to see what my... See more
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Company details
Written by the company
Grown Brilliance is a rapidly growing specialty lab grown diamond jewelry retailer, operating a state-of-the art website and several boutique retail stores across the United States. Our mission is to help consumers celebrate their most important moments in life by delivering affordable luxury through an innovative and frictionless shopping experience. We offer a wide selection of engagement rings, wedding and anniversary bands, bracelets, necklaces, and earrings. Our jewelry experts are available in-store or online through our virtual appointments to help you find the perfect piece to celebrate your love story.
Contact info
579 5th Avenue,3rd Floor, 10017, New York, United States
- 877-476-9627
- customerservice@grownbrilliance.com
- grownbrilliance.com
4.5
Excellent
862 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good Experience
Our sales associate was pleasant and followed through and the process to purchasing my fiancé' ring was easy and arrived quickly.
14 April 2026
Reply from Grown Brilliance
Thank you for your kind feedback! We’re glad to hear our sales associate provided a pleasant experience and followed through to make the process of purchasing your fiancé’s ring smooth and easy. It’s also wonderful to know the ring arrived quickly and met your expectations.
We truly appreciate your support and thank you for choosing Grown Brilliance. We wish you all the best with your special purchase!
Excellent diamonds and transparent…
Excellent diamonds and transparent pricing, easy selection options, and fast service.
21 April 2026
Reply from Grown Brilliance
Thank you so much for your kind feedback! We’re delighted to hear that you appreciated our diamonds, transparent pricing, easy selection process, and fast service.
We truly value your support and are glad you had a great experience with Grown Brilliance. We look forward to serving you again in the future!
This was a custom order and they…
This was a custom order and they prepared exactly what I asked for - and made changes as requested. Great customer service and it arrived faster than initially quoted.
19 April 2026
Reply from Grown Brilliance
Thank you for your wonderful feedback! We’re delighted to hear your custom order was prepared exactly as requested and the adjustments were handled smoothly. We are happy to know the piece arrived sooner than the estimated timeframe provided.
We truly appreciate your trust and kind words about our customer service. Thank you for choosing Grown Brilliance — we look forward to serving you again in the future!
Janice was extremely helpful and…
Janice was extremely helpful and welcoming. She made our buying experience hassle free. I’m so glad we were able to see all our options in person and the able to order them online. Will definitely be recommending to friends and family!
20 April 2026
Reply from Grown Brilliance
Thank you for your kind words! We’re thrilled to hear Janice provided such a welcoming and helpful experience and made your purchase process hassle-free. It’s wonderful being able to explore your options in person and place your order online made things even more convenient for you.
We truly appreciate your recommendation and support. Thank you for choosing Grown Brilliance — we look forward to serving you, your friends, and your family in the future!
On time and as promised
On time and as promised. The one thing that you should on your web page is a direct link to IGI and GIA for the diamonds you are looking at.
17 April 2026
Reply from Grown Brilliance
Thank you for your feedback! We’re glad to hear your order arrived on time and within the estimated timeframe provided.
We also appreciate your suggestion regarding adding direct links to IGI and GIA reports on our website. Feedback like this is very valuable as we continue to improve the customer experience and accessibility of information.
Thank you for choosing Grown Brilliance — we truly appreciate your support!
Good Things are Worth Waiting For
I have been eyeing this ring for quite some time. Its design and color have always been very appealing. It was a purchase not made in haste but made after much deliberation and saving. Therefore, it is that much more meaningful to me. I wanted it, I watched it, I saved for it and finally, I purchased it. Yes, I have no regrets. It is a beautiful ring.
17 April 2026
Reply from Grown Brilliance
Thank you for sharing your experience! We love hearing how much thought and intention went into your purchase. We’re so happy you love your ring—it truly makes it all worthwhile.
Great shopping experience and it was…
Great shopping experience and it was quick to order.
14 April 2026
Reply from Grown Brilliance
Thank you for your kind words! We’re so glad to hear you had a great shopping experience and the ordering process was quick and easy. Thank you for shopping with Grown Brilliance.
I have ordered 2 diamond rings,and very…
I have ordered 2 diamond rings,and very happy with both. They r beautiful. Diamond bands. The one is named Dorothy. Bought it in memory of my mother..thank you
16 April 2026
Reply from Grown Brilliance
Thank you so much for sharing something so personal with us. Creating a ring in memory of your mother is a truly beautiful tribute, and we’re deeply honored to have been part of that story. Knowing that “Dorothy” carries such love and meaning makes it all the more special. We’re glad both of your rings bring you joy—they’re more than just pieces of jewelry, they’re lasting reminders of the moments and people we hold close to our hearts.
I had this custom ring made for my 25…
I had this custom ring made for my 25 year anniversary. I set up an apt and sent pictures of what I wanted. The design team worked close to make sure I was happy. I got my ring about 2 weeks earlier than expected and I am nothing short of in love with this. It’s so beauti.
16 April 2026
Reply from Grown Brilliance
Thank you for allowing us to be part of such a momentous occasion. Celebrating 25 years is a remarkable milestone, and crafting a custom piece to honor that journey was truly a privilege for our team. We are delighted that the design process was seamless and that your ring arrived ahead of schedule. Knowing you are in love with the final result is the greatest reward we could ask for. Here’s to a lifetime of continued love and brilliance.
Great selection of products
Great selection of products, fair pricing, quick delivery, good quality.
14 April 2026
Reply from Grown Brilliance
Thank you for sharing! We’re happy to know you found great value, fast service, and quality you can trust.
We truly appreciate you choosing Grown Brilliance.
Custom order for my wife and she…
Custom order for my wife and she absolutely loves it ! Well done !
14 April 2026
Reply from Grown Brilliance
Thank you so much for sharing this! We’re thrilled to hear your custom piece was such a success and that your wife absolutely loves it. It was truly our pleasure to bring your vision to life—thank you for trusting Grown Brilliance with such a special creation.
Reply from Grown Brilliance
Thank you so much for your kind words! We’re delighted to hear you’re happy with your piece and truly appreciate your support.
Hesitant first time online buyer...would do again!!
My ring came exactly as I had custom made it and is beautiful, just as picutred or created! I had a follow-up question that I had to use online chat service for to get details of the band diamonds and they were very quick and informative to be able to give me that information.
13 April 2026
Reply from Grown Brilliance
Thank you so much for your thoughtful feedback! We’re delighted to hear that your ring arrived exactly as you envisioned and that you love it. It’s also wonderful to know our online chat team was able to assist you quickly and provide the details you needed. We truly appreciate you choosing Grown Brilliance and are so glad your experience was a positive one from start to finish.
Reply from Grown Brilliance
Thank you so much for your kind feedback! We’re delighted to know you love your piece and that it has brought you joy. We truly appreciate you choosing Grown Brilliance.
The diamond is beautiful
The diamond is beautiful! We got our order before the estimated ship date too
13 April 2026
Reply from Grown Brilliance
Thank you so much for your kind words! We’re thrilled to hear you love your diamond and that your order arrived even earlier than expected. We truly appreciate you choosing Grown Brilliance and are so glad you had such a great experience.
Stunning Piece & Fast Shipping!
The ring I ordered is absolutely stunning and shipped so quickly! I will definitely be ordering from here again in the future.
13 April 2026
Reply from Grown Brilliance
Thank you so much for your wonderful feedback! We’re thrilled to hear you love your ring and it arrived so quickly. We truly appreciate your support and look forward to helping you again in the future with more beautiful pieces from Grown Brilliance.
Excellent customer service and quality
Excellent customer service in person and online, helpful positive reviews were important in trusting the quality, speedy and transparent timelines, and good return policy.
9 April 2026
Reply from Grown Brilliance
Thank you so much for your kind words! We're delighted to hear you had a great experience both in person and online. It means a lot to know that our reviews, transparent timelines, and return policy helped build your trust. We truly appreciate your support and thank you for shopping with us at Grown Brilliance.
Reply from Grown Brilliance
Congratulations on this beautiful milestone! We’re delighted to hear that the ring exceeded your expectations and your fiancé loves it. Thank you for allowing us to be part of your special journey. Thank you for shopping with us at Grown Brilliance.
Reply from Grown Brilliance
We truly appreciate your feedback! We're glad to know your diamond shines beautifully and meets your expectations. Thank you for shopping with us at Grown Brilliance.
Theory professional the communication…
Theory professional the communication was very well delivered
1 April 2026
Reply from Grown Brilliance
We truly appreciate your thoughtful review. Providing clear and professional communication is very important to us, and we're glad this was reflected in your experience. Thank you for shopping with Grown Brilliance.
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