Grubby Reviews 1,878

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the delicious and nutritionally outstanding meals, generous portions, and fresh ingredients. Many appreciate the wide variety of choices and the ease of following the recipes, which has helped them embrace plant-based eating and discover new flavors. The customer service is also frequently commended for being excellent, helpful, and responsive. However, some people were dissatisfied with the delivery service, reporting issues like delayed or canceled deliveries, missing ingredients, or spoiled items due to defrosted ice packs. A few other people also felt that some recipes were bland or overly salty, and occasionally found ingredients to be of poor quality or past their best.

What people talk about most

Product

Clients share positive opinions on product, praising the delicious, varied, and easy-to-make vegan meals.... See more

Quality

People report positive experiences with quality. Customers consistently praise the exceptional quality of the... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the service, highlighting on-time... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence and... See more

Service

Users describe positive interactions with service, often highlighting it as the best meal delivery service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been enjoying grubby meals for over 5 years. Recipes are all good and mostly delicious. There is a huge choice each week (we get a pack of 3 meals each 2 weeks) The default meals one gets are a... See more

Company replied

Rated 5 out of 5 stars

These meal kits have genuinely changed my life. As a vegan with Type 1 diabetes, I often feel burnt out trying to come up with meal ideas or stay on top of everything—but these have made it so m... See more

Company replied

Rated 5 out of 5 stars

I love grubby. I’ve tried boxes from many different companies and now I found Grubby, which combines all the good bits, with an extra. The range of choices is great, and if you have dietary restrictio... See more

Company replied

Rated 5 out of 5 stars

Outstanding meals. I use the kits mainly and the results are both delicious and nutritionally outstanding. Service is also brilliant with communication and deliver faultless for the past 6 weeks I hav... See more

Company replied


Company details

  1. #18 of 36 best companies in Meal Delivery
  2. #37 of 74 best companies in Online Food Ordering Service

Written by the company

Vegan recipe kits. All flavour. No faff.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely fresh food

Lovely fresh food with different options every week. Recipes are easy to follow and most meals are quick to make. Really enjoy ordering from here 😊

27 October 2025
Grubby logo

Reply from Grubby

Hi there,

Thanks for the lovely feedback! We’re so glad you’re enjoying the fresh ingredients and weekly variety. It’s great to hear the recipes are easy to follow and fit nicely into your routine.

Happy cooking!
Team Grubby

Rated 5 out of 5 stars

Really good to have interesting meals…

Really good to have interesting meals to cook and so far all has been very tasty and no waste either . Packaging is very good and very little plastic .

27 October 2025
Grubby logo

Reply from Grubby

Hi Denise,

Thank you so much for your lovely review! We're delighted to hear you're enjoying the recipes and finding them both tasty and waste-free. It’s great to know the packaging is working well for you too, we’re always striving to keep it as sustainable as possible. Thanks for cooking with us!

Team Grubby

Rated 5 out of 5 stars

Great, easy to cook and delish

I love the recipes. Im vegan, my son is a carnivore and has happily joined me eating every recipe.
I love that they are biiiiig portions and super tasty

25 October 2025
Grubby logo

Reply from Grubby

Hi Jo,

We’re so happy to hear you’re loving the recipes, and it’s amazing that your son has been enjoying them too. That’s such a win! We’re all about big, flavour-packed portions, so it’s great to know they’re hitting the spot.

Thanks so much for sharing your feedback and for cooking with us.

Best wishes,
Grubby

Rated 5 out of 5 stars

Really enjoying the Grubby meals

Really enjoying the Grubby meals - so much choice and all the meals are very straightforward to prep and the recipes are very tasty.

25 October 2025
Grubby logo

Reply from Grubby

Hi Siobhan,

Thank you so much for your lovely feedback. We’re thrilled to hear you’re enjoying the Grubby meals and finding the recipes both tasty and easy to prepare. It’s great to know the variety and simplicity are making mealtimes enjoyable for you.

We really appreciate you taking the time to share your experience and for being part of the Grubby community.

Thanks,
Grubby

Rated 1 out of 5 stars

I have had endless issues with my…

I have had endless issues with my boxes. Missing ingredients, gone off ingredients (happens often) and most boxes the ice pack is defrosted and leaks all over the box making spoiling the box. Today box I had ordered extras which were all spoiled by the defrosted ice pack.

Not great customer service either, it’s like they aren’t wanting to keep your custom. I give up now and whilst the boxes are convenient they aren’t worth the money!

28 October 2025
Unprompted review
Grubby logo

Reply from Grubby

Hi there,

We’re really sorry to hear about your experience and that you’ve had, and the repeated issues with your boxes. That’s not the level of quality or service we want to deliver, and we completely understand how frustrating this must have been.

We’re also sorry to hear you didn’t feel supported when you reached out before. Your feedback is really important to us, and we’ll be reviewing this with both our customer care and fulfilment teams to make sure we do better going forward.

If you’re open to it, please get back in touch at help@grubby.co.uk with your latest order details so we can investigate this further and put things right for you.

Thank you for taking the time to share your honest feedback.

Kind regards,
Grubby

Rated 5 out of 5 stars

A special night in

The recipes are easy to follow and every single one I've tried has been delicious. Restaurant quality food prepared by myself to enjoy in my own house.

21 October 2025
Grubby logo

Reply from Grubby

Hi Suzanne,

Thank you so much for your lovely review. We’re so happy to hear you’ve been enjoying the recipes and finding them easy to follow. It’s wonderful to know you’re creating restaurant-quality meals at home, that’s exactly what we aim for.

Hope you continue to enjoy using Grubby!

All the best,
Grubby & Team

Rated 5 out of 5 stars

Easy, imaginative, and good value.

The meals are always imaginative and not repetitive. When I’ve needed help, support have been great and speedy. The quality is excellent and deliveries have been easy.

18 October 2025
Grubby logo

Reply from Grubby

Hi Aimee,

Thank you so much for your wonderful feedback. We’re delighted to hear you’re enjoying the variety and creativity of the meals and that our support team has been able to help quickly whenever needed. It’s also great to know you’ve found the deliveries smooth and the quality consistently excellent.

All the best,
Grubby

Rated 5 out of 5 stars

Great recipes that are super easy to…

Great recipes that are super easy to follow and the ingredients last well. Really balanced and can select for higher protein when needed.

21 July 2025
Unprompted review
Grubby logo

Reply from Grubby

Hi Dina,

Thank you so much for your kind feedback. We’re so glad to hear you’re enjoying the recipes and finding them easy to follow. It’s great to know the ingredients are staying fresh and that you’re making the most of the higher-protein options too.

Best wishes,
Grubby

Rated 5 out of 5 stars

Great company and fantastic meal boxes

Great company and fantastic meal boxes. I’ve been a customer for over 4 years now and am continually impressed with the variety and quality of the recipes they provide. Any issues are always dealt with quickly and effectively. Overall would (and often do) highly recommend getting involved!

17 October 2025
Unprompted review
Grubby logo

Reply from Grubby

Hi Ollie,

Thank you so much for your wonderful review and for being with us for over four years. It means a lot to know you’re still enjoying the variety and quality of our recipes after all this time.

We’re also really pleased to hear that any issues have been handled quickly and effectively. Your continued support and recommendations truly mean the world to us.

All the best,
Grubby

Rated 5 out of 5 stars

Love the mix of different vegan options…

Love the mix of different vegan options and the fact that most can be prepared and cooked within 30-40 minutes. Also love the fact that there is minimal packaging (requirement for a clove of garlic gets you a fresh garlic bulb unlike some other home meal offerings). Recently enjoyed the mash up with Mildreds as it is one of my go to restaurants and I also love the Bosh offerings. A couple of times I have had a missing or substandard ingredient but both times I was contacted within 24 hours by customer service who offered a satisfactory resolution. Can't ask for more than that.

16 October 2025
Unprompted review
Grubby logo

Reply from Grubby

Hi Brett,

Thank you so much for your lovely and detailed review. We’re so glad to hear you’re enjoying the variety of vegan options, the quick and easy recipes, and our minimal packaging approach. It’s great to know you’ve loved the collaborations with Mildreds and BOSH too, they’re some of our favourites.

We really appreciate you mentioning the way our customer service team handled things when something wasn’t quite right. It’s always our goal to resolve any issues quickly and fairly, so it’s wonderful to know that came across.

Thanks again for your support and for being part of the Grubby community.

Best wishes,
Grubby

Rated 5 out of 5 stars

Excellent Experience

Excellent customer service. Easy to navigate site. Terrific variety of meals. Very pleased with my overall Grubby experience.

16 October 2025
Grubby logo

Reply from Grubby

Hi Selica,

Thank you so much for your kind words. We’re so pleased to hear you’ve had a great experience with Grubby and that you’re enjoying the variety of meals, the website, and the support from our team!

We really appreciate you taking the time to share your feedback and for being part of the Grubby community.

Best wishes,
Grubby

Rated 5 out of 5 stars

Lovely fresh food

Lovely fresh food. Tasty and convenient

11 October 2025
Grubby logo

Reply from Grubby

Hi Corinne,

Thank you so much for your feedback. We’re delighted to hear you’re enjoying the fresh, tasty food and finding the boxes convenient.

Happy cooking!
Grubby

Rated 5 out of 5 stars

Game-changer!

My mum and I started ordering your meals a few years ago, and they’ve honestly been a game-changer. I was already vegan, but my mum was a die-hard meat eater who used to think vegan food meant chewing on lettuce all day! Your meals have completely changed her mindset. Even though she still has the odd bit of meat here and there, she’s now mostly plant-based and regularly recommends Grubby to friends and family.

13 October 2025
Unprompted review
Grubby logo

Reply from Grubby

Hi Emily,

Thank you so much for sharing your story. We’re thrilled to hear that Grubby has helped your mum discover how delicious and satisfying plant-based meals can be. It’s wonderful that she’s now mostly plant-based and even recommending Grubby to friends and family, that really means a lot to us.

We’re so glad to have been part of your journey together and look forward to continuing to bring tasty, inspiring meals to your kitchen.

All the best,
Grubby

Rated 2 out of 5 stars

Soggy and disappointing

Ice packs always arrive melted leaving me questioning the safety of the food. My last box arrived open and the ice pack had leaked all over the now warm food. There was a puddle of water in the brownie box!
For the amount that the recipes cost, I would expect a little more care with packaging and not having to spend time going to the shop to replace spoiled items

10 October 2025
Unprompted review
Grubby logo

Reply from Grubby

Hi Nichola,

We’re really sorry to hear that your recent box didn’t arrive as it should. This isn't up to our usual standards.

Please get in touch with our customer care team at help@grubby.co.uk with your order details so we can look into this for you and make it right. We’ll also share your feedback with our packing and delivery teams to help improve the consistency of our packaging.

Thank you for taking the time to let us know. We really appreciate your feedback and the chance to do better next time.

All the best,
Grubby

Rated 4 out of 5 stars

I have only just started the grubby…

I have only just started the grubby journey. I am vegan and my family vegetarian. We have been stuck in a rut eating the same old food or terrible frozen rubbish. I wanted a change and some inspiration to get my cooking mojo back.
Well, I have finally started to enjoy cooking again. The meals have been enjoyed , even by the fussy teen ( who was absolutely against me cooking as apparently my food tastes like poop ) the only thing fussy man refused to eat was the noodles. He saw a tiny bit of chilli 🌶 so far he has devoured most of the meals. My youngest has enjoyed everything. Husbeast has also munched it all.
The favourites have been the tofu brunch, the mushroom lasagne and the sticky vegan chicken with rice. This week we will try the vegan mac, popcorn tofu and mushroom pie. Hope it goes well

8 October 2025
Grubby logo

Reply from Grubby

Hi there,

We’re absolutely thrilled to hear you’ve found your cooking mojo again with Grubby. It’s so lovely to know the whole family, even the fussy ones, are enjoying the meals. The tofu brunch and sticky vegan chicken are some of our favourites too, so we’re delighted they’ve been such a hit in your kitchen.

We hope you loved the vegan mac, popcorn tofu, and mushroom pie just as much. Thank you so much for sharing your experience and for letting us be part of your plant-based journey.

Happy cooking,
Grubby

Rated 5 out of 5 stars

Excellent meals with fresh food and…

Excellent meals with fresh food and clear instructions.

7 July 2025
Grubby logo

Reply from Grubby

Hi Deborah,

Thank you so much for your feedback. We’re delighted to hear you’re enjoying the meals and finding the instructions clear and easy to follow. Fresh, tasty food is what we aim for, so it’s wonderful to know we’re hitting the mark.

All the best,
Grubby

Rated 5 out of 5 stars

Brilliant

Brilliant, good value super tasty and vegan, I love receiving the box on Mondays

7 October 2025
Grubby logo

Reply from Grubby

Hi Sylvia,

Thank you so much for your lovely feedback. We’re delighted to hear you’re enjoying your boxes and that Mondays are something to look forward to. It’s great to know you’re loving the value, taste, and of course, the vegan goodness.

All the best,
Grubby

Rated 5 out of 5 stars

Really tasty meals

Really tasty meals and easy to cook.

5 October 2025
Grubby logo

Reply from Grubby

Hi Sue,

Thank you so much for your kind feedback. We’re so glad to hear you’re enjoying the meals and finding them easy to cook. That’s exactly what we love to hear.

Best wishes,
Grubby

Rated 5 out of 5 stars

Finally, a company doing AMAZING vegan recipe boxes!!!

Grubby is doing vegan meals right! After hitting a slump with knowing what to cook next and being uninspired by supermarket visits, a vegan friend introduced me to Grubby. I was skeptical at first but WOW!! After a few months of ordering from Grubby, I can safely say that they have not only nailed exquisite vegan meals but the weekly choice we get to pick from is so varied that I never feel bored when it comes to dinner time (we now look forward to it)! Their easy to follow recipes incorporate fresh ingredients which I wholly appreciate!! The packaging is also very minimal and everything is recyclable which ticks another box! Really happy that Grubby exists and the service is such an amazing way to experience new vegan dishes.

PS the customer service is also excellent and I’ve had relatively swift responses to any queries I’ve had. Would 100% recommend anyone to try Grubby!! (:

4 October 2025
Unprompted review
Grubby logo

Reply from Grubby

Hi Therese,

Wow, thank you so much for such an amazing review. We’re absolutely thrilled to hear how much you’ve been enjoying your Grubby boxes and that they’ve helped bring some excitement and inspiration back to your cooking.

It’s wonderful to know you’re loving the variety, the fresh ingredients, and the sustainable packaging too. Hearing that our recipes have become something you look forward to each week honestly makes our day.

We’re also really happy to hear you’ve had a great experience with our customer service team. Thank you so much for your kind words and for recommending us, it means the world to the whole team.

Best wishes,
Grubby

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look