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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality and the careful packaging, ensuring items arrive intact and well-protected. Many also highlight the efficient delivery service, with products often arriving on time or even earlier than expected, sometimes including extra gifts. The customer service is frequently described as responsive and helpful, providing good communication and satisfactory solutions to queries. However, some customers also noted issues with after-sales support, particularly for product malfunctions within the warranty period, leading to difficulties in obtaining replacements. A few other people also felt that delivery times were not always as fast as expected, especially when paying for expedited shipping, and some experienced prolonged processing times for their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting fast shipping... See more

Order

Customers consistently note positive experiences with order, often receiving their items within the expected... See more

Quality

People report positive experiences with quality, with many reviewers stating that their phones work perfectly... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the support team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

- Fast delivery (2 Business days) - No damage to the package - Tracking your package (however I did not receive an email that announces it before arrival, so I actually missed it)

Rated 4 out of 5 stars

I ordered two items and they waited for both to be available, then one package was sent. Support was good, they explained why there was a delay. Package came well wrapped, the items were intact. Would... See more

Rated 4 out of 5 stars

They offer good products at good prices but when you need after sales support for a product that malfunctioned inside the warranty period with proof, I had a hard time till I get a replacement device... See more

Company replied


Company details

  1. Online marketplace

Written by the company

Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform. Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service. Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price, transaction AOK.

The phone I ordered was exactly as described. The price was great and it arrived within two weeks of when it was ordered. I am very happy about the transaction.

16 April 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Thank you for your trust in Gshopper.

Rated 5 out of 5 stars

Great variety of products

Great variety of products, good prices and fairly fast
shipping.
Many items available from EU warehouse.

5 April 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Thank you for your trust in Gshopper.

Rated 5 out of 5 stars

Amazing shop, fast delivery, no other fees !

I reccomend Gshopper, that´s my 5th phone what i ordered, always come in time (7-11 days) and well packed and of course without any additional fees !

17 April 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Thank you for your trust in Gshopper.

Rated 5 out of 5 stars

Everything went smooth.

Everything went smooth.

17 April 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Thank you for your trust in Gshopper. We will continue to improve and strive to provide users with better service. Thanks again.

Rated 5 out of 5 stars

Oneplus 15 - OxygenOs

I brought the oneplus 15 with the oxygenos. The customer support was perfect and the shipping on time! I will buy again from gshopper! The smartphone came as described and in addition with some gifts! It works perfect in Greece!

15 April 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Thank you for your trust in Gshopper.

Rated 5 out of 5 stars

All good

All good. Fast delivery. No problems at all

11 April 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Thank you for your trust in Gshopper.

Rated 5 out of 5 stars

Smartphone

I ordered my new mobile phone and everything went smoothly.
It was dispatched quickly and I received the tracking details straight away.
The parcel arrived in perfect condition and within a reasonable time given the distance.

10 April 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Thank you for your trust in Gshopper.

Rated 5 out of 5 stars

Very fast shipping

Very fast shipping - the delivery to Hungary took exactly 1 week (ordered on Thursday, and it was delivered by local DPD courier on the next Thursday). The phone itself is very nice (I moved from Pixel 10 Pro XL), the battery is insanely good, as well as ColorOS 16 is exceeded my expectations. Also there was an original case in the box and UK charger, and two gifts from Gshopper - additional 67W charger and glass screen protector. Overall I'm very happy with my purchase.

2 April 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Thank you for your trust in Gshopper.

Rated 5 out of 5 stars

Fast delivery from eu warehouse, good price, no custom fees

Fast delivery from eu warehouse to greece, no extra shipping cost (it was included in the price), no extra custom fees (because of eu warehouse). Packaging was great, item was as described. Price was great. Would buy again from the same seller.

3 April 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Thank you for your trust in Gshopper.

Rated 5 out of 5 stars

It took a bit of patience but the phone…

It took a bit of patience but the phone I ordered arrived just fine. Customer support is slow but don't fret they will get you sorted.

26 March 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Thank yoThank you very much for your honest feedback and your patience.
We are glad to hear that your phone finally arrived safely and everything was completed successfully.u for your trust in Gshopper.

Rated 5 out of 5 stars

Trustworthy seller

The warranty process took a bit more time than I expected, but I'm satisfied now. They have good prices and a huge variety of products. I can recommend them.

1 April 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Thank you for your trust in Gshopper.

Rated 5 out of 5 stars

Oneplus 15

As always company sends all goods on time and in perfect condition!

28 March 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Thank you for your trust in Gshopper.

Rated 5 out of 5 stars

Great service

Great service, good comunication.

25 March 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Thank you for your trust in Gshopper.

Rated 5 out of 5 stars

Second time buying from Gshopper

Second time buying from Gshopper and they didn't disappoint! Just received my Oppo Find X9 Pro and everything was as perfect as the first time. Fast shipping, original product, and great service. Highly recommend!

9 March 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Thank you for your trust in Gshopper.

Rated 5 out of 5 stars

Order Xiaomi 17 Pro Max

Order from Gshopper Xiaomi 17 Pro Max. It came all good, works good, look good. Was a lit abit issue with a package transit, but the help center help me to fix the problem. Now everything is fine. Big recomendations. Thank YOU🙏😃.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. I decided to try this site for the first time and got disappointed. Waited more than one week without any updates about my order and in the end got the message, that they dont have it in stock. I ordered the same product from my local seller. Thankfully, i got my money back, but communication is really poor and looks like a scam. Never buying again.

26 January 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Hello, we are deeply sorry to read your review. We sincerely apologise for keeping you waiting for a whole week only to inform you that the item was out of stock; this has not only wasted your time but also undermined your trust in us.

Our investigation has revealed that the issue stemmed primarily from a delay in inventory synchronisation, which caused the system to show the item as in stock after you placed your order, when in fact it had already sold out. The lack of timely communication only exacerbated your frustration, which was indeed entirely unacceptable. We are somewhat relieved to hear that you were eventually able to purchase the item elsewhere; thankfully, this did not completely disrupt your plans.

To express our regret, should you have any future purchasing needs, please do not hesitate to contact us. We would be happy to offer you an exclusive discount as compensation. Of course, this is on the understanding that you are willing to place your trust in us once more. Once again, we apologise for this poor experience.

Rated 5 out of 5 stars

OnePlus 15 CN

OnePlus 15 CN version ordered. PAckage was great, securely wrapped in bubble paper, big bubbles!!! For my surprise, It arrived in 8 days and with extras: Screen protector, 67W charger and silicon case! Been using for a week, absolutelly everything works flawlesly!!!! Highly recommended!!!!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Bought a 600 EUR Smartphone from…

Bought a 600 EUR Smartphone from Gshopper. It arrived to Europe in 2 weeks using standard shipping. Safely packed, without any damages. The packaging included gifts - screen protector and a phone case. The phone was exactly as described on the webpage when buying. Absolutely no complaints, only recommendations!

9 March 2026
Unprompted review

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