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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality and the careful packaging, ensuring items arrive intact and well-protected. Many also highlight the efficient delivery service, with products often arriving on time or even earlier than expected, sometimes including extra gifts. The customer service is frequently described as responsive and helpful, providing good communication and satisfactory solutions to queries. However, some customers also noted issues with after-sales support, particularly for product malfunctions within the warranty period, leading to difficulties in obtaining replacements. A few other people also felt that delivery times were not always as fast as expected, especially when paying for expedited shipping, and some experienced prolonged processing times for their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting fast shipping... See more

Order

Customers consistently note positive experiences with order, often receiving their items within the expected... See more

Quality

People report positive experiences with quality, with many reviewers stating that their phones work perfectly... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the support team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

- Fast delivery (2 Business days) - No damage to the package - Tracking your package (however I did not receive an email that announces it before arrival, so I actually missed it)

Rated 4 out of 5 stars

I ordered two items and they waited for both to be available, then one package was sent. Support was good, they explained why there was a delay. Package came well wrapped, the items were intact. Would... See more

Rated 4 out of 5 stars

They offer good products at good prices but when you need after sales support for a product that malfunctioned inside the warranty period with proof, I had a hard time till I get a replacement device... See more

Company replied


Company details

  1. Online marketplace

Written by the company

Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform. Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service. Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shop

Phone arrived in great condition. Good pricing, support replies to emails. Recommend 100%

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Ordered the oppo find x9 pro

I ordered the oppo find x9 pro and received the package in a little over a month (but it was over December, so longer shipping is to be expected). Additionally, the package did take a little while before it was even shipped, however upon writing a question to them I got a reply quite fast reasuring that the product would be sent. So overall the experience was good and the product arrived safe.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Great!

Shipment wasn't very fast, but price and package quality are great. I also received 2 extra gifts that's very nice. I recommend them 100%!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Good deals

Good pricing and reasonable delivery times. I had to reach out to support for one of my orders and they were very responsive.

26 January 2026
Unprompted review
Rated 4 out of 5 stars

Good customer support experience

I needed to cancel my order and reached out to support. The communication was very fast, they responded within 24 hours. They initially offered options to keep the order, but once we agreed on the cancellation, the refund was processed in just 2 days. A very reliable and professional experience!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a phone

I ordered a phone. Shipment took little longer, so I contacted support. They have been very responsive and helpful. After some clarification I have got a satisfying solution and got the package delivered soon. I appreciate the professionalism support team handled my query. All the best folks!!!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Shipping to germany was a tiny bit later than expected, but the overall experience was still excellent. Ordered a new Oneplus phone and got a bunch of extras in the box. Would greatly recommend

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

After some misunderstanding situations about an order, finally the phone came correctly and they partially refunded for a non-original charger missing.but the sended me another one and they let me keep it.

There are 2-3 different departments that handles problems,and that is what causes the complications.

But overall great shopping experience

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Oppo Find X9 Pro - no taxes, fees

I purchased the Oppo Find X9 Pro from Gshopper. The shipment arrived without any additional customs fees or taxes. I placed the order at the beginning of December and received the package before Christmas, which I consider a very good delivery time.
I paid extra for faster shipping, but the delivery time was similar to customers who did not choose this option. However, I received a refund for the fast shipping, so the store handled the situation fairly.
Overall, a positive shopping experience. Good communication and honest customer service.
I can recommend Gshopper.

1 December 2025
Unprompted review

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