My Guarda wallets are so easy to manage. Buying, swapping, and sending crypto via Guarda is painless and, most importantly, secure.
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See what reviewers are saying
A good wallet. More importantly, when an issue came up, I reached out via the bot—they responded right away, and after a short wait, everything was working again. Well done!
Company replied
Wallet is still relatively new but the live chat is always ready to help and their response time is very fast and efficient. If you have any problems just contact them
Company replied
Despite quite a lot of negative feedback I decided to use it. One of my coins balance never appeared in the wallet despite correct transfer. Their support is a joke and stalled me with generic answers... See more
Company replied
Company details
Written by the company
We offer our clients innovative cryptocurrency infrastructure solutions, which consist of a set of mobile applications and web-based services. With Guarda, you can choose the best solution that fits all your needs and requirements. If you prefer to manage your crypto coins on your mobile device we offer iOS and Android applications. With Guarda web-based services, you will be able to manage your cryptocurrency on any device you want, you’ll only need to have access to the Internet. Start your own guarded experience and stay in touch with our news!
Contact info
Lisboa, Portugal
- hello@guarda.com
- guarda.com
You should know
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 month
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Using for 5 years with great service…
Using for 5 years with great service and really amazing customer service!
18 January 2025
Unprompted review
Reply from Guarda
Thank you so much for your review!
We’re thrilled to hear that you’ve been enjoying our service for the past 5 years. Providing excellent service and amazing customer support is what we strive for, and we’re so happy it’s made a positive impact on your experience.
If you ever need assistance in the future, we’re always here for you. Thank you for being a loyal user of Guarda!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Amazing customer support
Im so happy with the customer support team at Guarda. They efficiently solved my issue & responded swiftly to all my queries.
I would recommend 💯
Thank you team 🙏
18 January 2025
Unprompted review
Reply from Guarda
Thank you so much for your amazing 5-star review!
We’re thrilled to hear that our customer support team was able to efficiently solve your issue and respond swiftly to all your queries.
If you ever need further assistance, don’t hesitate to reach out. Thank you for choosing Guarda!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Customer support is top-notch
Customer support was always good, but now it is great. Fast, accurate communication and a solid resolution.
16 January 2025
Unprompted review
Reply from Guarda
Thank you for your 5-star review!
Fast, accurate communication and effective resolutions are our top priorities, and we’re so glad we could meet your expectations.
If you ever need assistance in the future, don’t hesitate to reach out. Thank you for choosing Guarda!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Very supportive and fast help
Very supportive and fast help, when I needed it :)
16 January 2025
Unprompted review
Reply from Guarda
Thank you for your 5-star review!
We’re so glad to hear that our support team was able to provide fast and helpful assistance when you needed it. Your satisfaction means the world to us!
If you ever have more questions or need help again, we’re always here for you. Thank you for choosing Guarda!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Arin solved my issue quickly
Arin solved my issue quickly. He was patient and helped me work through my problem.
16 January 2025
Unprompted review
Reply from Guarda
Thank you for your review!
Providing helpful and efficient support is something we strive for every day.
If you ever need assistance in the future, don’t hesitate to reach out. Thank you for choosing Guarda!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
quick response from Support whenever I…
quick response from Support whenever I need them. and add to that a helpful human assist
16 January 2025
Unprompted review
Reply from Guarda
Thank you so much for your 5-star review!
Providing fast, human-centered support is something we take great pride in, and it’s wonderful to know that it’s made a positive difference for you.
If there’s ever anything else we can do to help, we’re always here for you.
Simple and Quick
I transferred BTC from Binance and it was simple and quick
16 January 2025
Unprompted review
Reply from Guarda
Thank you so much for your review!
Providing fast, human-centered support is something we take great pride in, and it’s wonderful to know that it’s made a positive difference for you.
If there’s ever anything else we can do to help, we’re always here for you. Thank you for choosing Guarda!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Customer support helped to configure…
Customer support helped to configure wallet and find missing coins
13 January 2025
Unprompted review
Reply from Guarda
Thank you for your feedback!
We’re delighted to hear that our support team provided professional assistance and that you were impressed by the quick response time.
Providing top-notch support is one of our top priorities, and it’s wonderful to know we delivered for you. If you ever need help again, we’re just a message away.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
staking doesn't seem to work
staking doesn't seem to work. some wallets do not sync properly (Monero for ex). SUI not available.
Support seems well intended but not quite able to solve issues.
10 January 2025
Unprompted review
Reply from Guarda
Thank you for your feedback. We’re sorry to hear about the challenges you’ve encountered with staking and wallet synchronization.
We appreciate your recognition of our support team’s efforts, even if we fell short of fully resolving your issues. Your comments highlight areas where we need to improve, and we’re committed to making those enhancements to provide a better user experience.
If you have any unresolved concerns, please don’t hesitate to reach out to us again at support@guarda.com. We value your input and will use it to help us grow and better serve our users.
Recovered Algorand Wallet
Lost my previous Algorand wallet and was able to recover the tokens to this new wallet very easily. Then send my tokens to my other wallet. It took a few tries but finally completed the transaction.
11 January 2025
Unprompted review
Reply from Guarda
Thank you for your review!
We’re so glad to hear that you were able to recover your Algorand tokens and complete the transfer successfully. Your feedback about the process is greatly appreciated, and we’re constantly working to ensure transactions are as seamless as possible.
If you ever have questions or need assistance, our support team is always here to help. Thank you for choosing Guarda!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Reply from Guarda
Thank you for your 5-star review! We're delighted to hear that you've had a smooth experience with our app.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
Do not put money in this wallet.Guarda wallet.
Do not put money in this wallet.Once u do that u will never get your money back.Totally scam app,if u want to send for example 15usd,fee for network and mining fees was 18TRX i had about 20 i tried to
send, but i never get my money in walllet.After contactingsupport (very unpleasant expiriance)they said to me i had no enough funds on my TRX wallet so transaction wasnt be able to be verified.BULLSHIT!I didnt recieve hash number,transaction is nowhere is history!Completly disaster.The fees are not normal if you want to send for example 50TRC20 that will cost you at least 20.Ah yes once u stack TRX u will not be able to to unstack anything!!!!So i have now about 80usd traped in that wallet, was send twice TRX and they are literally stolen,so i will not risk anymore and lose even more money.If i could i will give 0 stars but unfortunatelly i cant.
22 December 2024
Unprompted review
Reply from Guarda
We’re very sorry to hear about your negative experience and the frustration you’ve faced with our wallet. We understand how concerning these issues can be and take your feedback seriously.
To clarify, Guarda Wallet does not have access to user funds or transactions. Fees for transactions, including network and mining fees, are determined by the blockchain network itself, not Guarda.
Regarding your TRX staking issue and missing transaction history, we’d like to investigate this further. Please contact us directly at support@guarda.com so our team can assist you in recovering access to your funds and resolving any technical issues.
We appreciate your patience and hope to address your concerns promptly. Your feedback helps us improve, and we are committed to ensuring a better experience moving forward.
Been trying for hours to send my ADA…
Been trying for hours to send my ADA from this wallet and keep getting an error code 612. When I try to exchange to another coin in the wallet, it fails with red text indicating an error has occured but doesn't say what is going on.
What the hell IS going on? Why can't I withdraw my Cardano? WTF is error 612 and how do you fix it? Why also won't it let me exchange it to LTC or BTC so I can send it to Coinbase and get ADA there? If I don't get an answer in 48 hours I'm deducting another star.
1 January 2025
Unprompted review
Reply from Guarda
We sincerely apologize for the frustration and inconvenience you’re experiencing with your ADA transactions. Error 612 typically indicates a technical issue, and we understand how critical it is for you to resolve this quickly.
To assist you further and investigate the problem in detail, please contact our support team via email at support@guarda.com. Our team is ready to help you troubleshoot and resolve this issue as soon as possible.
We appreciate your patience and understanding, and we’re committed to making this right for you.
Guarda has awesome Customer Service
We have been reconciling transactions in our tax prep software for days, and have needed to contact Customer Support with several different companies. By far, the Guarda Reps have been the most friendly and effective in helping us to gain clarification on various transactions. Both James and Aubrey were awesome in helping us until we got full resolution.
As I told the most recent rep, I wish we could clone them and make all Customer Service reps this helpful :)
1 January 2025
Unprompted review
Reply from Guarda
Thank you for your review!
We’re thrilled to hear that James and Aubrey were able to provide help you resolve your transaction clarifications during tax prep.
Providing friendly and effective service is a top priority for us, and it’s fantastic to know that we stood out during what we know can be a stressful process. If you ever need assistance again, don’t hesitate to reach out.
Reply from Guarda
Thank you for your 5-star review! We're delighted to hear that you've had a smooth experience with our app.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
Excellent service!
29 December 2024
Unprompted review
Reply from Guarda
Thank you for your 5-star review! We're delighted to hear that you've had a smooth experience with our app.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
I like this wallet
I like this wallet, but since Zendesk take over this Support i stepp out from this scam Support!. Support completly overhelmed.
29 December 2024
Unprompted review
Reply from Guarda
We’re sorry to hear about your frustration with our support system. Providing timely and effective assistance is very important to us, and we regret that your experience didn’t meet expectations.
Please know that we’re actively working to improve our support processes to ensure all inquiries are handled efficiently and professionally. If you’re still facing unresolved issues, we encourage you to reach out to us directly at support@guarda.com so we can assist you further.
We value your feedback and hope to regain your trust in the future.
Problem solved
Online chat customer service is quick to reply and also good to follow up by email.
23 December 2024
Unprompted review
Reply from Guarda
Thank you for your review!
We’re delighted to hear that our online chat team provided quick replies and followed up effectively via email. Ensuring prompt and thorough support is a top priority for us, and it’s great to know we met your expectations. If you ever need assistance again, we’re just a message away. Thanks for choosing us!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Garuda awesome app
27 December 2024
Unprompted review
Reply from Guarda
Thank you for your 5-star review! We're delighted to hear that you've had a smooth experience with our app and haven't encountered any issues.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
Reply from Guarda
Thank you for your feedback!
We’re delighted to hear that our support team provided professional assistance and that you were impressed by the quick response time.
Providing top-notch support is one of our top priorities, and it’s wonderful to know we delivered for you. If you ever need help again, we’re just a message away.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
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