Excellent wallet & Exchange. Well done. I’ve used a number of digital wallets for this coin or that coin, and multi chain. This is one of the better ones so far. Pretty intuitive while at the same... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Over the years I've seen a lot of issues come and go. New currencies not playing nice with exchanges, not fully functional, OS update introduced problems what have you, but Guarda support always did w... See more
Company replied
This is a wallet that goes above and beyond. I've always referred to Guarda as more than just a Crypto wallet but instead a hub to manage your digital finances. The customer service - which you won't... See more
Company replied
Was having trouble transferring a coin from my mobile app. Very frustrating. Contacted customer service and had a reply in no time, a resolution again in no time and several emails following up the... See more
Company replied
Company details
Written by the company
We offer our clients innovative cryptocurrency infrastructure solutions, which consist of a set of mobile applications and web-based services. With Guarda, you can choose the best solution that fits all your needs and requirements. If you prefer to manage your crypto coins on your mobile device we offer iOS and Android applications. With Guarda web-based services, you will be able to manage your cryptocurrency on any device you want, you’ll only need to have access to the Internet. Start your own guarded experience and stay in touch with our news!
Contact info
Lisboa, Portugal
- hello@guarda.com
- guarda.com
You should know
4.2
Great
2K reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stored coins here for years and finally…
Stored coins here for years and finally decided to buy a hardware wallet. Moved everything off and was able to withdraw everything.
For the reviewers talking about Guarda stealing funds, that's not possible, as they have no access to your keys.
Only problems I've had with this wallet is display errors and if you have too many tokens (BNB/ETH meme coins), the app will lag very badly. Display errors can cause you to not be able to move your funds but you can send your private key to another wallet and access and move your funds that way.
Overall a 4 star wallet.
12 December 2024
Unprompted review
Reply from Guarda
Thank you for sharing your detailed feedback!
We appreciate you highlighting areas for improvement, particularly with display errors and performance when handling a large number of tokens. Your insights are valuable, and we’re constantly working on optimizing the app to enhance the experience for all users.
We’re grateful for your support over the years. If there’s ever anything we can assist with, don’t hesitate to reach out.
The support team was professional at…
The support team was professional at all times and their response time was AWESOME!
13 December 2024
Unprompted review
Reply from Guarda
Thank you for your feedback!
We’re delighted to hear that our support team provided professional assistance and that you were impressed by the quick response time.
Providing top-notch support is one of our top priorities, and it’s wonderful to know we delivered for you. If you ever need help again, we’re just a message away.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
George took a lot of time with me and…
George took a lot of time with me and answered all my questions as a newbie' I would recommend Guarda as an Awsome Crypto Exchange that you can actually get in touch with support with instantly!
12 December 2024
Unprompted review
Reply from Guarda
Thank you for your review!
We're so glad George could take the time to guide you through the process and answer all your questions—especially as you're just getting started.
Providing instant, reliable support is something we take pride in, and it’s amazing to hear that you found it helpful. Your recommendation means so much to us, and we’re here anytime you need assistance.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Great team, great support.
11 December 2024
Unprompted review
Reply from Guarda
Thank you for your positive feedback! We're delighted to hear that you find Guarda Wallet to be a good platform. We strive to provide a user-friendly and reliable experience for our users. If you have any suggestions or need any assistance, please don't hesitate to reach out to us.
There's a live representative on the…
There's a live representative on the chat that makes it easy to have questions answered. Highly recommend the service, and crypto wallet exchange went smoothly!
10 December 2024
Unprompted review
Reply from Guarda
Thank you for your glowing review!
We're thrilled to hear that our live chat representative made it easy to get your questions answered. Providing seamless support and ensuring smooth wallet and exchange experiences are top priorities for us.
Your recommendation means the world, and we're here whenever you need assistance or have more crypto needs.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
The review made me put a title
I'm having issues with simplex payment but other than that, I've always appreciated the opportunities to stake on Guarda. My staking with ADA and Harmony ONE in one place is great.
9 December 2024
Unprompted review
Reply from Guarda
Thank you for your kind review!
We're glad to hear you're enjoying the staking options, especially with ADA and Harmony ONE. Regarding the Simplex payment issue, our support team is ready to assist you [support@guarda.com] — please don’t hesitate to reach out so we can help resolve it quickly.
Happy staking!
I am relatively new to crypto but…
I am relatively new to crypto but gaining a lot of experience very fast. I have had seven different wallets and Guarda is by far the best. And their support is amazing. Well let me say that they actually have support. You actually get a live person that really does try to fix your problem. Other wallets you can go weeks without hearing back other than a bot which is useless. They also have a convenient feature for exchanging coins online inside of the wallet. Not to mention a two layered security system which lets you sleep easy at night especially during the Bull run when stress and anxiety are at the ultimate high. Again a wallet is a wallet until you have a problem. You can't go wrong with them and I highly recommend them!
7 December 2024
Unprompted review
Reply from Guarda
Thank you for your amazing review!
We're thrilled that Guarda has become your go-to wallet and that our support team has made a positive impact.
We're here to ensure your crypto journey is smooth and secure, especially during the high-stakes bull runs.
If you ever need help or have suggestions, don’t hesitate to reach out.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
best wallet ever
best wallet ever, i can import the key from dogecoin privekey, and rrun smoothly
4 December 2024
Unprompted review
Reply from Guarda
Thank you for your kind words!
We're thrilled our team could resolve the issue and get everything back on track for you. If you ever need assistance again, we're always here to help.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Aubrey is absolutely amazing!
Aubrey is absolutely amazing!! She stayed with me for about 2 hours to get my "missing" XDC back to my wallet. As dense as I am when it comes to crypto, she was patient to the point of Job and kept helping. If reviews give raises, then this woman deserves a HUGE ONE!!!
2 December 2024
Unprompted review
Reply from Guarda
Thank you so much for the review!
We're thrilled to hear that Aubrey was able to assist you so thoroughly and patiently. We'll be sure to share your kind words!
If you ever need help again, we’re always here for you.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Simple and fast process!
2 December 2024
Unprompted review
Reply from Guarda
Thank you for your 5-star review! We're delighted to hear that you've had a smooth experience with our app and haven't encountered any issues.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
exhanged crypto 4 months ago ive…
exhanged crypto 4 months ago ive contacted support multiple times all ending in "its been resolved" it hasnt it has taken the crypto. +fees on this are ridiculous
23 August 2024
Unprompted review
Reply from Guarda
We’re truly sorry to hear about your experience and deeply regret the frustration this has caused. Your feedback is extremely important to us, and we’ve taken your concerns very seriously.
After reviewing your situation thoroughly, our team has identified the issue and made the necessary adjustments. Your XMR balance should now display correctly. We kindly ask you to check your account and let us know if everything is now resolved to your satisfaction.
Regarding the fees, we understand your concern and strive to provide full transparency in all transactions. If there’s anything unclear, we’d be happy to provide a detailed breakdown and assist further.
Please don’t hesitate to contact us directly via [support@guarda.com] so we can continue to assist you promptly.
Thank you for your patience, and we hope to regain your trust.
Complete scam
Complete scam, once your money is in their grasp, their is no getting it back. Fees are outragious... if you can actually initiate something... and customer service doesn't exist....sec, Autorney General....Class action soon
2 December 2024
Unprompted review
Reply from Guarda
We’re truly sorry to hear about your negative experience and understand how frustrating this must be for you. Please rest assured that we take feedback like yours very seriously.
It’s important to note that Guarda is a non-custodial wallet, meaning we do not hold or have access to your funds. All transactions are managed directly through the blockchain, ensuring that your assets remain fully under your control.
We’d like to help resolve your situation as quickly as possible. Please reach out to us directly at [support@guarda.com], or if you prefer, you can contact us by post. Our team is here to assist you and work toward a resolution.
We’re also committed to improving our services, and your concerns about fees and customer support have been shared with the team for review.
Thank you for bringing this to our attention, and we hope to address your concerns to your satisfaction.
Excellent chat support
Excellent chat support. Transactions are very easy.
One minor gotcha: you need to have a wallet balance to pay for fees for the network to send money out. Usually just a few cents but you need more than zero. For example, if you are using USDC over Solana, you need some SOL in your SOL wallet (e.g. 0.01 SOL) to send your USDC to some other place over Solana).
Another minor gotcha: to move across your wallets there's a minimum amount of $12 (complicating the small chain tx fees)
The exchange rates are not that good, but you can do that somewhere else. They are not forcing you to exchange with them.
But support is 10/10
29 November 2024
Unprompted review
Reply from Guarda
Thank you for the thoughtful and detailed review!
We’re glad to hear you had a great experience with our support team and found transactions easy. Your insights about network fees and minimum amounts are helpful, and we’ll take them into account as we work on improving the wallet experience.
We truly appreciate your understanding about exchange rates and your recognition of our support team’s efforts. If you have any further feedback or need assistance, we’re always here to help!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
I’m new to this wallet
I’m new to this wallet, it was relatively easy to set up. But I usually wonder if I done it correctly. I encountered a problem and contacted customer support. They were quick to respond and the issue was resolved very quickly.
I was impressed with the speed and professionalism I experienced. Which to me bodes well for the future.
Excellent!!!
28 November 2024
Unprompted review
Reply from Guarda
Thank you for your wonderful review!
We're thrilled to hear that setting up the wallet was easy and that our support team could quickly assist you when needed.
Your trust means a lot to us, and we're here to ensure your experience stays excellent.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
"Cannot load fee" problem solved
I experienced a problem that prevented me from sending my crypto of of the Guarda app and I got immediate help that fixed the issue. I was attempting to send the crypto amount as ".05 ETH" an it was unable to send. The remedy was placing a 0 before the decimal such as "0.05 ETH". I felt foolish for making such a simple mistake, but I am grateful for the help
28 November 2024
Unprompted review
Reply from Guarda
Thank you for your kind review!
We’re just glad our team could assist you quickly. Your feedback helps us improve, and we’re here anytime you need support.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
After having an issue with one of my…
After having an issue with one of my wallets the team was amazing at sorting the problem out. 🌟🌟🌟🌟🌟
28 November 2024
Unprompted review
Reply from Guarda
Thank you for your kind words!
We're thrilled our team could resolve the issue and get everything back on track for you. If you ever need assistance again, we're always here to help.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Reply from Guarda
Thank you for your 5-star review! We're delighted to hear that you've had a smooth experience with our app and haven't encountered any issues.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
Works well for non custodial crypo across mobile and linux
Works really well for non custodial crypto stashing. Use app on phone and Linux. I had a bit of an issue with the Android app not calculating my local currency value, where the Linux app was fine. Support were great, they listened and took a look for me, then resolved the mobile app UI glitch. Now both views on my wallet are in sync. Thank you very much.
27 November 2024
Unprompted review
Reply from Guarda
Thank you for the review!
We’re especially glad our support team could resolve the Android app issue quickly and get everything synced up for you. Your feedback helps us refine the app, and we're committed to ensuring your crypto journey stays smooth.
If you ever need assistance again, don’t hesitate to reach out! Stay connected with us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet for the latest updates and news.
Great
Great, it helped a lot. The experience of using Guarda is very intuitive fast and easy. Thanks a lot
26 November 2024
Unprompted review
Reply from Guarda
Thank you for your positive feedback!
We’re thrilled to hear that you’re satisfied with Guarda.
If you have any more questions or need further assistance, please don’t hesitate to reach out to us at support@guarda.com.
Stay connected with us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet for the latest updates and news.
Reply from Guarda
Thank you for your 5-star review! We're delighted to hear that you've had a smooth experience with our app and haven't encountered any issues.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.