Excellent wallet & Exchange. Well done. I’ve used a number of digital wallets for this coin or that coin, and multi chain. This is one of the better ones so far. Pretty intuitive while at the same... See more
Company replied
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See what reviewers are saying
Over the years I've seen a lot of issues come and go. New currencies not playing nice with exchanges, not fully functional, OS update introduced problems what have you, but Guarda support always did w... See more
Company replied
This is a wallet that goes above and beyond. I've always referred to Guarda as more than just a Crypto wallet but instead a hub to manage your digital finances. The customer service - which you won't... See more
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Was having trouble transferring a coin from my mobile app. Very frustrating. Contacted customer service and had a reply in no time, a resolution again in no time and several emails following up the... See more
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Company details
Written by the company
We offer our clients innovative cryptocurrency infrastructure solutions, which consist of a set of mobile applications and web-based services. With Guarda, you can choose the best solution that fits all your needs and requirements. If you prefer to manage your crypto coins on your mobile device we offer iOS and Android applications. With Guarda web-based services, you will be able to manage your cryptocurrency on any device you want, you’ll only need to have access to the Internet. Start your own guarded experience and stay in touch with our news!
Contact info
Lisboa, Portugal
- hello@guarda.com
- guarda.com
You should know
4.2
Great
2K reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
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Reply from Guarda
Thank you for the 5/5! We're happy to hear our live chat support made a great impression. Always here if you need us! 💬
Took several days to show my xmr balance
Took several days to show my XMR balance
5 June 2025
Unprompted review
Reply from Guarda
Sorry to hear about the delay with your XMR balance — that’s not the experience we aim to provide. Monero can sometimes take longer due to its privacy-focused network, but we’re working to improve sync times. Thanks for your patience and feedback. 💬
Reply from Guarda
Thank you for your 5-star review!
Providing a smooth and seamless experience is our top priority, and your feedback means a lot to us!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
If you ever need anything, our team is always here to help. Happy trading!
The transfer I did was good, but There are some points to improve
The transfer I did was good, but I think the wallet has to improve some points. One of them is the Cryptocurrency menu to access the private Key it Doesn't permit I type the password to view this key. I think is a bug. I just can type a letter by letter after clicking the text box. This is a Pain.
29 May 2025
Unprompted review
Reply from Guarda
Thanks for your honest 4-star review! We're glad the transfer went well and appreciate you pointing out the issue with the private key password field. Our team is aware and working on a fix to make the experience smoother. Your feedback helps us improve!
Theo was the best
Theo was the best. They say be brave be bold be done. That’s exactly what happened, problem solved thanks Support for your exceptional service
24 May 2025
Unprompted review
Reply from Guarda
Thank you for the amazing review! We're thrilled to hear Theo was able to resolve your issue so efficiently. We'll be sure to pass along your kind words — our support team truly appreciates it!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Reply from Guarda
Thank you for your review! We're delighted to hear that you've had a smooth experience with our app.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
Reply from Guarda
Thank you for your 5-star review!
Providing a smooth and seamless experience is our top priority, and your feedback means a lot to us!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
If you ever need anything, our team is always here to help. Happy trading!
Scam
Scam. When just transfering LTC or something it works but when you try to send USDT it never loads the fee. Seen many guys having this problem and support isn't helping, they always say to wait and they will write back. But after months no response, I needed to write to them again but they keep saying same shit to wait. Avoid this wallet
14 January 2025
Unprompted review
Reply from Guarda
Hi kozio!
Thank you for your feedback and for your patience.
We understand the significant inconvenience this issue has caused and want to assure you that resolving it is our utmost priority. Due to its complex technical nature, the solution is taking longer than expected, but our team is actively and diligently working on it.
Your case is being handled with special attention to provide you with a timely and personal update.
Please await a personal response from our support team. We will definitely inform you of the outcome!
USDT BSC not working
I have exchanged coins to get USDT BSC in my guarda wallet. I was waiting for bitcoin price to decrease to exchange it again but I was not able to send USDT BSC using their web or desktop wallet and my funds are stuck. It is only 2000$ but for me this is a lot of money. Their support is lying because they tell you an answer will be made before 3 business days but they never answer.
27 April 2025
Unprompted review
Reply from Guarda
Please know that this issue is not being ignored—we're actively working on a solution to this problem to ensure it doesn’t affect users moving forward. Additionally, we’re reviewing our support response times and internal processes to improve the experience for all users.
Thank you for your patience and feedback—it helps us improve.
Terrible I have been trying to withdraw…
Terrible I have been trying to withdraw my tokens from the wallet for about a month now still no luck that’s scammish to me, once I take my funds out good bye to this Guarda wallet
1 April 2025
Unprompted review
Reply from Guarda
Hi there, we're really sorry to hear about your experience — that’s definitely not what we want for our users. Could you please let us know which token and network you're trying to withdraw from? We'll do everything we can to help sort this out ASAP. 💬
The live chat was very good
The live chat was very good, Grace walked me through any problems I faced with ease. Guarda has been good so far, no complaints here
19 April 2025
Unprompted review
Reply from Guarda
Thank you for the awesome review!
We're so glad to hear Grace was able to help you out smoothly — she’ll love the shoutout! Great to know you're enjoying Guarda so far. We're always here if you need us!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
thanks trusted wallet
17 April 2025
Unprompted review
Reply from Guarda
Thank you for your review!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
If you ever need anything, our team is always here to help. Happy trading!
not talking to AI
not talking to AI , writing to a live person 5 star already
15 April 2025
Unprompted review
Reply from Guarda
Hey!
Thanks a ton for the 5 stars — we really appreciate you! And yes, you're talking to real people who genuinely care about your experience. We’re always here if you need anything.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
A wallet for those who want to ruin…
A wallet for those who want to ruin their nerves
6 April 2025
Unprompted review
Reply from Guarda
We’re very sorry to hear that your experience with our wallet has caused you frustration. That’s definitely not the experience we aim to deliver.
If you faced issues with performance, transactions, or support, we would really appreciate the chance to review your case and make it right.
Please feel free to reach out to us directly at support@guarda.com with more details, and we’ll do our best to assist you.
Reply from Guarda
Thank you for your review!
We’re thrilled to hear that you love the speed of execution and the user-friendly design of our wallet. We’re always striving to improve, so if you have any suggestions on how we can make your experience even better, we’d love to hear from you.
Thanks again, and happy crypto managing!
very fast..user friendly..low…
very fast..user friendly..low fees..good security
4 April 2025
Unprompted review
Reply from Guarda
Thank you for your 5-star review!
Providing a smooth and seamless experience is our top priority, and your feedback means a lot to us!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
If you ever need anything, our team is always here to help. Happy trading!
Reply from Guarda
Thank you for your 5-star review!
If you ever have any questions or feedback, feel free to reach out—we're always here to help!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
This page or company or whatever it is…
This page or company or whatever it is a COMPLETE SCAM TO TAKE YOUR MONEY. I BOUGHT CRYPTO AND NEVER RECIEVED IR OR THE HELp I ASKED FOR. TALKED TO 3 SUPPOSID CUSTOMER SERVICE PEOPLE AND NOT ONE WAS ANY HELP
27 March 2025
Unprompted review
Reply from Guarda
We understand your frustration and sincerely apologize for any inconvenience you have experienced. Please know that Guarda Wallet is a non-custodial service, meaning we do not have access to users' funds—transactions are processed directly on the blockchain.
If you purchased crypto and did not receive it, the issue could be related to network delays, incorrect wallet addresses, or missing confirmations. Our support team always aims to assist users in tracking their transactions, but we regret that you did not receive the help you expected.
We take all concerns seriously and would like to investigate your case further. Please contact us at support@guarda.com with your transaction details, and we will do everything possible to resolve this issue.
don't stake ONC tokens
Like the comments below, don't stake ONC tokens. They get stuck, which means you can't redeem them. They are there in limbo. contacted CS quickly to respond but they just say what they are told to say. They don't fix the problem; hope this was of some help.
22 March 2025
Unprompted review
Reply from Guarda
Hey! We have resolved this issue. Please try again now, and if you still experience any problems, contact us at support@guarda.com. We're here to help!
Guarda support helped me to recognize a…
Guarda support helped me to recognize a scammer
18 March 2025
Unprompted review
Reply from Guarda
Thank you for your 5-star review!
We're so glad our support team could assist you in recognizing a scammer—security is our top priority. If you ever have any questions or need further assistance, don’t hesitate to reach out.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
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