Guard Blinds Reviews 

436
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 395 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional blackout performance and the sheer ease of home installation, noting that these blinds successfully block out all light and dramatically improve nightly sleep quality. Many people also appreciate the responsive, friendly support team that readily assists with custom measurements or replacing items when needed. However, some customers also noted serious problems with delayed shipments, missing components upon arrival, or frustrating and unhelpful interactions with customer service representatives. A few reviewers additionally experienced difficulties with damaged parts, incorrect sizing, or unusual verification requests during return processes.

What people talk about most

Product

Users describe positive interactions with product, noting that the blinds provide complete blackout... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with how the blinds block... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the products are... See more

Order

Clients share positive opinions on order, highlighting that the process is smooth and very easy to navigate.... See more

Customer service

People report ambiguous experiences with customer service, as many consumers praise the responsive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The blinds came out exactly as I needed them to, a definite upgrade from blackout curtains in a TV room. I had some concerns after multiple checks with the measurements that it might be too big or sma... See more

Company replied

Rated 5 out of 5 stars

We live close to a council building which has floodlights for security around it. These lights shine through the window at the top of our stairs illuminating the landing and bedrooms. Since fitting ou... See more

Company replied

Rated 5 out of 5 stars

I purchased two Guard sunshades. They arrived on time and exactly as I had requested. I was kept informed and assisted while waiting for the shipment to arrive. There was a misunderstanding regardi... See more

Company replied

Rated 5 out of 5 stars

The shades deliver as promised. At first, it was almost disorienting to have the room so dark, but it makes all the difference and I am thrilled with the result. They were easy to install (the only no... See more

Company replied


Company details

Written by the company

Complete blackout blinds for better sleep 🌙


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

436 reviews

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No recent history of asking for reviews

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4.5

All reviews

(436)

393 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to figure out and looks great.

Easy to figure out and looks great.

10 September 2026
Unprompted review
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Reply from Guard Blinds

Love hearing that. When the setup feels intuitive and the finished result looks good, that’s a win on both sides.

Thanks for taking the time to leave us a review!

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

These blinds are amazing!!

Where are my Nurses at??? These blinds are amazing!!! I have worked night shift for 14 years and have tried so many things and these are hands down the best thing ever!! I can finally have sunlight in my room after 14 years. I only got one to see if it was legit and it absolutely is! 10/10 highly recommend for night shifters! Now to get that OT for the rest of my window blinds! Thank you for an amazing product and easy install!

10 September 2026
Unprompted review
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Reply from Guard Blinds

Leticia, after 14 years of night shifts, this is the kind of review that says everything.

We’re really glad the blind passed the “is this actually legit?” test and gave you the darkness you needed without making the room feel permanently shut off from daylight. And yes, we fully support the OT-for-more-blinds plan 😄

Thanks for the 10/10 and for recommending us to other night shifters.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

Excellent product it really works!

Excellent product, easy to order, great quality and works better than I expected!

8 September 2026
Unprompted review
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Reply from Guard Blinds

Steven, love hearing that the blinds ended up working even better than you expected. Easy ordering and solid quality make a big difference, so we’re glad the whole experience landed well for you.

Thanks for giving Guard Blinds a try and for taking the time to leave a review.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

Great blackout blind!!

My blind came in 10 days!! I originally wanted the graphite and realized it was too dark so I emailed them and the next day they got back to me and switched my color to titanium. The customer service was great. The blind was fairly easy to put together and fit perfect in my window. Only thing I had to adjust was tightening the string as the blind wasn't staying closed. easy peasy !!

8 September 2026
Unprompted review
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Reply from Guard Blinds

Robin, this sounds like a really smooth experience from start to finish. We’re glad the color change was handled quickly, the blind arrived fast, and the fit came out right.

Good call on adjusting the string tension too. A small tweak like that can make a big difference in how the blind closes and stays in place.

Thanks for sharing the details and for the kind words about our support team.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

I read some bad reviews and reddit…

I read some bad reviews and reddit posts, so I was a little nervous to order. one of three blinds fit perfectly. The other two were 95% perfect at first, but after moving them around in the window frame and realizing my frame was the issue, I would say the other two frames were 99% or even 100% perfect.

Support was very responsive and polite. All three of my windows are 100% blacked out. I've started putting tape on my electrical devices that emit light, and I've even started hiding some glow-in-the-dark trinkets. That's how dark my room is now. It's actually hard to wake up sometimes since it's so dark.

Overall, happy I too the "risk" and bought these. They were spendy, but they work and look high quality.

9 September 2026
Unprompted review
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Reply from Guard Blinds

Michael, we appreciate you giving us a chance despite the hesitation going in.

It’s great to hear that once you worked through the fit on those two windows, all three ended up giving you the blackout you were after. Hiding the glow-in-the-dark items made us smile. That’s a pretty serious level of darkness.

We’re also glad our support team was responsive along the way. Thanks for taking the risk on Guard Blinds and for sharing such a detailed review afterward.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

I had a unique situation to deal with…

I had a unique situation to deal with while installing these blinds. I put in Anderson replacement windows and wanted to still use my triple track storms. This left me with no recess for these blinds. I did have a uniform flat surface available around the window.
I worked with the helpful people on their team and they made blinds to the exact size I needed to face mount them.
Production and shipping were very fast. I can’t thank them enough for accommodating my special needs !

9 August 2026
Unprompted review
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Reply from Guard Blinds

Kim, this sounds like one of those installs where the standard setup just wasn’t going to cut it, so it’s great to hear our team was able to work around the window configuration and get you a size that worked for the face-mount setup.

We’re also glad production and shipping moved quickly once the plan was sorted. Thanks for trusting us with a less typical setup and for taking the time to share how it went.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

I like a lot the blinds

I like a lot the blind that I ordered. Is high quality, so easy to install, did it on my own and I am a woman :) and it does what it should do. Now my bedroom is totally dark. I absolutely love it. Also the communication with the seller went perfectly good, whatever question or thing I had I got an answer. The measuring guide and installation video are so nice, easy to follow. I definitely recomand it.

17 August 2026
Unprompted review
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Reply from Guard Blinds

Alina, this was lovely to read. We’re really glad the blind was easy to install on your own, the measuring guide and video made things simple, and the end result gave you the fully dark bedroom you wanted.

It also means a lot to hear that our team was responsive whenever you had a question. Thanks for the recommendation and for taking the time to share the full experience.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

excellent product

excellent product, good customer service.

Shipping from China, not from USA

8 September 2026
Unprompted review
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Reply from Guard Blinds

Dan, thanks for the straightforward feedback. We’re glad you’re happy with the product itself and that our support team treated you well.

And yes, just to clarify the shipping point, Guard Blinds is based in Lithuania and our production team is in China, so orders may ship from there rather than from the U.S.

Thanks again for taking the time to share your experience.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

They were very helpful answering my…

They were very helpful answering my questions about a skylight blind. It was easy to assemble, fit perfectly & makes the room stay dark in the summer mornings. Couldn’t be happier!

9 September 2026
Unprompted review
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Reply from Guard Blinds

Barbara, this is lovely to hear. Skylights can be tricky, so we’re really glad the blind fit properly and was easy to assemble once it arrived.

Even better that it’s helping keep the room dark through those bright summer mornings. Thanks for the kind words about our support team too.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

Brought this blind for my Son and his…

Brought this blind for my Son and his partner. They’re shift workers and they say it’s been a game changer. They would highly recommend and have done to work colleagues. Great communication and excellent blind. 10 out of 10!!!

15 August 2026
Unprompted review
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Reply from Guard Blinds

J, “game changer” is exactly what we hope shift workers feel once the room can finally stay dark during the day.

We’re really glad your son and his partner are happy with the blind, and even better that they’ve already been recommending it to colleagues.

Thanks for the 10/10 and for the kind words about our communication too.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

Absolutely 100% worth it

Absolutely 100% worth it! These blinds helped me get a full night sleep if you’re on the fence don’t be they are 100% worth it! Easy to set up great quality for sure

1 September 2026
Unprompted review
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Reply from Guard Blinds

Brandon, this is the kind of review that really says it all. If the blinds helped you get a full night’s sleep, that’s a big win.

We’re glad the setup felt easy and the quality held up to your expectations too. Thanks for the strong recommendation, especially for anyone still on the fence.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

Love it

Love it! Will be purchasing more

29 August 2026
Unprompted review
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Reply from Guard Blinds

Kelli, love that. Short, simple, and already planning the next order 😄

We’re really glad you’re happy with the blinds, and we’ll be here when you’re ready for the next ones.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

This company is the best

This company is the best! They have wonderful customer service!

1 September 2026
Unprompted review
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Reply from Guard Blinds

Helen, this is such a kind review. We’re really glad our customer service stood out and made the experience a good one for you.

Thank you for the lovely feedback. It genuinely means a lot to the team.

—Guard Blinds Customer Support Team

Rated 1 out of 5 stars

$678 Still Not Refunded — Wrong-Sized Blinds, Shipped From China, and Now I’m Told to Wait Up to 75 More Days

I am giving Guard Blinds one star based on my experience from the beginning of the order through today.

My Guard Blinds order number is #44916. I placed the order on August 10, 2026 and paid $678.

Before production, Guard contacted me and asked me to provide more detailed measurements. I carefully re-measured all three windows exactly as requested and sent the measurements back to them. On August 13, Guard confirmed in writing that they had cross-checked my measurements and found no discrepancies.

The blinds were delivered on August 25.

When I tried to install them, I immediately discovered that they did not fit properly. I contacted Guard the same day and explained the problem. I sent photos and video. After that, they kept asking for more information, including product labels, additional photos, full-width and full-height measurements, and other documentation.

I provided everything they requested.

Despite Guard having confirmed my measurements before production, the blinds I received still did not fit. I requested a full refund of $678.

I then opened a dispute with Chase for the $678 charge. Guard told me that they would issue a full refund, but said they could not process the refund while the chargeback was active. They asked me to withdraw the dispute first.

I trusted what they told me and contacted Chase to withdraw the dispute specifically so Guard could issue the refund.

Chase issued an official letter dated August 28 confirming that the dispute was resolved and that the $678 charge would be rebilled to my account.

Guard then asked me for official written proof from Chase. I obtained the letter and sent it to Guard on September 4.

On September 5, Guard confirmed that they had submitted the Chase letter and my supporting documentation to their ecommerce platform and payment processor.

I followed up again on September 6.

I followed up again on September 7.

Still no refund.

On September 8, Guard told me that the chargeback supposedly still appears active in their payment system and that the review could take up to 75 days. They still cannot provide me with a definite date for my $678 refund.

So after weeks of dealing with this company, after providing measurements, photos, videos, product labels, additional measurements, bank screenshots, and an official Chase letter, and after withdrawing my credit-card dispute at Guard’s request, I am still out $678.

Another thing customers should know is where my package actually came from.

The shipping label on the package I received identifies the sender as “LEYOU co.ltd” and gives an address in Qingyuan, China.

I also found a Chinese corporate-information listing for a company named Qingyuan Leyou Household Products Co., Ltd. (清远市乐友家居用品有限公司) in Qingyuan. Its listed business activities include the production, processing and sale of home products and curtains.

The sender name, location, and business description appear consistent with the shipment I received. I cannot independently confirm the exact legal relationship between this Chinese company and Guard Blinds, but I can confirm that my package label shows LEYOU co.ltd in Qingyuan, China as the sender.

This was surprising to me because Guard’s website emphasizes its U.S./Texas operations.

The advertised customer-service phone number has also not provided me with a meaningful way to resolve this matter. Most of the entire process has been handled by email, and many of the replies I received read like translated or templated customer-service responses with repeated apologies but no actual resolution.

The most concerning part of this entire experience is that Guard asked me to withdraw my Chase dispute so that they could refund me. I did exactly that. Now the $678 charge is back on my account, I still have no refund, and Guard is telling me I may have to wait up to another 75 days.

As of September 8, 2026, for Order #44916:

* No $678 refund
* No definite refund date
* Weeks of back-and-forth communication
* Chase dispute withdrawn at Guard’s request
* Official Chase documentation provided
* Guard still says I may have to wait up to 75 more days

I am now documenting this experience and filing a consumer complaint.

If Guard finally issues the full $678 refund they promised, I will update this review. Until then, this is my actual experience with Guard Blinds.

10 August 2026
Unprompted review
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Reply from Guard Blinds

Hey YJ. Thanks so much for laying all of this out. We're sorry, especially because you've already done what our team asked you to do and still ended up having to chase us for answers.

Our Customer Support Manager reviewed the full history and tried calling you today. We want to talk this through with you directly because there's an important part we haven't communicated well.

When we've said we "can't process the refund yet," we can see how that sound like we're simply holding your $678. To be clear, that's not what's happening. Chase has closed the dispute on your side but the merchant-side chargeback is still under review. While it remains open, Shopify won't allow a refund against that original transaction. We submitted your Chase letter and the supporting records on September 5. You don't need to send us anything else.

On the China point, yes, we do have a production partner in China. Guard is based in Lithuania, our US warehouse is in San Marcos, TX. Our production team in China is certified by SGS, a global testing, inspection, and certification company headquartered in Switzerland. Our blinds also use Guard's patented product design. We understand why seeing China on the shipping label raised questions but we hope that helped clear things up.

Our Customer Support Manger has also emailed you and will be handling the case personally. We hope we can connect by phone soon and get you the clarity and resolution you've been asking for.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

Excellent and easy to install

Excellent and easy to install. Total Blackout as promised.

2 September 2026
Unprompted review
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Reply from Guard Blinds

Andy, nice and simple. Easy install, excellent result, and total blackout doing exactly what you expected.

Thanks for the great feedback and for choosing Guard Blinds.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

Fantastic company

Fantastic company! The blinds work great, I had an issue (my mistake) when measuring, and they took care if it no questions asked! Very grateful.

7 September 2026
Unprompted review
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Reply from Guard Blinds

Victor, this is great to hear. Measurement mistakes can happen, so we’re really glad our team was able to step in and get things sorted for you without making it a bigger headache.

Even better that the blinds are working well now. Thanks for the kind words and for taking the time to share your experience.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

Great product my bedroom is now so dark…

Great product my bedroom is now so dark my only problem is actually getting up on a morning
I got 4 and I made a mistake with measuring one of the blinds.
They answered my email very quickly, took my new measurements and sent me a replacement

26 August 2026
Unprompted review
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Reply from Guard Blinds

Paula, this gave us a smile. If the biggest problem now is getting out of bed in the morning, it sounds like the blackout is doing its job 😄

We’re also glad our team could help when one of the measurements was off and get a replacement sorted quickly for you.

Thanks for trusting us with four blinds and for taking the time to share your experience.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

Best thing since sliced bread

Best thing since sliced bread. I wish that I had found these blinds years ago.

28 August 2026
Unprompted review
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Reply from Guard Blinds

Michael, “best thing since sliced bread” is hard to beat 😄

We’re really glad you finally found the blinds and that they’ve made such a difference. Thanks for the great review and for taking the time to share it with us.

—Guard Blinds Customer Support Team

Rated 2 out of 5 stars

Overpriced, fragile.

Positives: Completely Black out.

Negative:

*Takes a long time to arrive
*Not a 5 minute job
* The blind is made of a paper looking material which looks fragile and won't last in time (customer service will comment is polyester fabric, that is still very fragile to the touch).
*Customisation of measurements costs £95 on top.
*More expensive by at least 50£ for the same product of another brand.

6 September 2026
Unprompted review
Guard Blinds logo

Reply from Guard Blinds

Martina, thanks for laying out both the good and the bad so clearly. We’re glad the blackout performance delivered, but we hear you on the delivery time, setup time, feel of the material, and overall price.

We also understand why the extra customization cost would add to the frustration if the final product still felt more delicate than you expected for the money.

We’ve sent you a request for information through Trustpilot so we can confirm your order details and match this review to the purchase. Once we have that, we can review the customization charge and the concerns you raised about the product more closely.

Thanks for the honest feedback. It gives us a clear picture of where the experience fell short for you.

—Guard Blinds Customer Support Team

Rated 5 out of 5 stars

Works really good

Works really good! Completely blocked the light in our bedroom! Slept so much better! Now thinking of doing the other window in our bedroom for full blackout

3 September 2026
Unprompted review
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Reply from Guard Blinds

That’s the kind of update we love to hear. If the bedroom is finally staying completely dark and you’re sleeping noticeably better, that’s a big win.

Sounds like the next window may already be decided too 😄

Thanks for sharing this with us!

—Guard Blinds Customer Support Team

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