We live close to a council building which has floodlights for security around it. These lights shine through the window at the top of our stairs illuminating the landing and bedrooms. Since fitting ou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The blinds came out exactly as I needed them to, a definite upgrade from blackout curtains in a TV room. I had some concerns after multiple checks with the measurements that it might be too big or sma... See more
Company replied
Truly amazing, complete blackout, and no one will ever know there is a light on from the outside. Complete stealth. And I managed to goof up my own order a few times, so I inadvertently got to experie... See more
Company replied
The shades deliver as promised. At first, it was almost disorienting to have the room so dark, but it makes all the difference and I am thrilled with the result. They were easy to install (the only no... See more
Company replied
Company details
Written by the company
Complete blackout blinds for better sleep 🌙
Contact info
United States
- support@guardblinds.com
- guardblinds.com
4.5
Excellent
435 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible Customer Service
First there was a huge delay in receiving my blinds. When I did receive my blinds there was a broken part. I immediately emailed the company. It has been a whole week and I have not received any feedback. This is horrible customer service. This company is obviously way over their heads. I would not purchase any products from this company. Order #30544
18 August 2026
Unprompted review
Reply from Guard Blinds
Thanks for calling this out, and we’re sorry we dropped the ball on the follow-up. After already waiting for your order, getting a broken part and then hearing nothing for a week is not the experience we want for anyone.
Sometimes a case can be missed in the queue, but we will always work to make sure a damaged or missing part is replaced. We’ve sent you a request for information through Trustpilot. Once you send over your order number and email address, we’ll pick this up and make sure it’s taken care of properly.
—Guard Blinds Customer Support Team
Worth the investment
The blinds were easy to fit with the measurement instructions and assembly was simple enough with the video. Once installed the room was dark!!! No light leaks. I am beyond impressed and very happy. Guard blinds live up to their advertising.
18 August 2026
Unprompted review
Reply from Guard Blinds
Jeanette, this is exactly what we love to hear! It’s great that the measuring instructions and assembly video made everything straightforward, but the best part is hearing that once the blinds were installed, the room was completely dark with no light leaks.
Thank you for trusting Guard Blinds and for taking the time to share your experience. We’re so glad they lived up to your expectations!
—Guard Blinds Customer Support Team
Incorrect Product Sent and Zero Accountability
The blackout blinds themselves work extremely well — the fit is snug, and no light comes through. Unfortunately, the customer service experience completely ruined it for me.
I ordered a right‑to‑left opening, but the company sent me a left‑to‑right opening instead. The only way to make the blinds open the way I needed was to install them upside down. Based on my research online, this is not how the blinds are supposed to be installed and can create issues.
When I asked to return the product, Dennis requested that I send him a video — which I did. He then insisted that I reinstall the blinds in the “correct orientation” and send him another video, supposedly to prove that the blinds were actually left‑to‑right. But this made no sense. If he had simply paid attention to the first video, he could have easily deduced the issue: the blinds were only opening from right to left because they were upside down. That alone clearly shows they sent me the incorrect orientation. Instead of acknowledging this, Dennis kept giving me the runaround, dragging the process out and taking a full week to respond each time.
I wish Trustpilot allowed me to upload my order details and videos so you could see exactly what I mean. The blinds themselves are fine, but the customer service is horrible, and the “30‑day money‑back guarantee” they advertise feels completely misleading.
I would not order from this company again.
7 July 2026
Unprompted review
Reply from Guard Blinds
Renel, thanks for laying this out so clearly. We can see why this became frustrating, especially after you had already sent a video and were then asked to go through additional steps while waiting days between replies.
What you’ve described around the opening direction and the way your case was handled deserves a proper review. We’ve sent you a request for information through Trustpilot so we can get your order number and email address and match this review to your existing case. Once we have that, we’ll review the order details, the videos you already provided, and the previous communication so you’re not simply being asked to start the process over again.
We’ll take it from there and make sure the case gets the attention and follow-up it needs.
—Guard Blinds Customer Support Team
Price and Taxes (EU)
One custom blind to Latvia: €347.10 at checkout, which showed zero tax - then €123.29 in customs duty and VAT before FedEx would release it. €470.39 for a single window - that's crazy. No mention of import charges anywhere on their site.
Also: shipped from China, not the US as stated, with the goods declared at 40.20 USD against the €347.10 I paid. Since you file the declaration in your own name, check that figure yourself.
Product did not arrived yet, I'm waiting to check is it worth it...
17 August 2026
Unprompted review
Reply from Guard Blinds
Martins, we completely understand why seeing an additional €123.29 in customs duty and VAT before delivery came as a shock, especially when you weren’t expecting another charge after placing your order.
To clarify, Guard Blinds is based in Lithuania, a Baltic country in northeastern Europe, while our production team is in China. They work under strict quality control standards at every stage and are certified by SGS, a global leader in independent testing and certification based in Switzerland. Every Guard Blind is made to meet our durability and performance standards, and our patented product design was developed in-house with a focus on blackout performance and ease of installation.
Regarding the import charges, these can sometimes be assessed by local customs authorities or courier systems in the destination country. Guard Blinds does cover import duties, customs handling charges, and taxes, so if you’ve already paid the €123.29 requested by FedEx, please email your receipt or proof of payment to support@guardblinds.com and we’ll arrange the reimbursement.
You also raised a separate concern about the value shown on the customs declaration, and we’d like to check that against the actual shipment rather than speculate here. We’ve sent you a request for information through Trustpilot so we can get your order number and email address, match this review to your order, and take care of the case from there.
—Guard Blinds Customer Support Team
Reply from Guard Blinds
Erik, we love hearing this. Simple to assemble, a great fit, and looking good once installed is exactly the experience we want for our customers.
Thanks for taking the time to share your feedback. We’re really glad you’re happy with your Guard Blinds!
—Guard Blinds Customer Support Team
Everything worked great, even when I thought it didnt.
When I received the blinds, I thought I had mismeasured, but I wasn't accounting for the end caps you add during assembly. Despite this, Guard walked me through the process to get replacement blinds. I eventually followed the instructions and everything fit perfectly.
Be warned: if your window is the only light source in the room, you'll need a night light after installing these. They work as advertised.
13 August 2026
Unprompted review
Reply from Guard Blinds
Ryan, this made us smile. Thank you! We’re glad you stuck with the process and that everything ended up fitting perfectly once the installation steps were followed.
And yes, that warning about needing a night light gave us a laugh. Hearing that the room gets that dark is exactly the kind of result we want Guard Blinds to deliver.
Since this was posted as an organic review, we’ve also sent you a request for information through Trustpilot so we can match your feedback to your order and keep it properly on record.
Thanks again for sharing the full experience, including the part where it looked like things had gone wrong before everything came together.
—Guard Blinds Customer Support Team
Brilliant blinds
Easy to order. Instructions to measure was easy to follow. Considering the blinds are made abroad, the delivery time was reasonable. Instructions to put the blinds together were very clear. Managed to put them together first time with issues and fitted the windows perfectly. I would say it doesn't take 5 mins to build though. Maybe if u were doing loads to get used to it. Final result is brilliant. Highly recommend these blinds
9 August 2026
Unprompted review
Reply from Guard Blinds
Donna, thank you for such a thoughtful review. We’re really glad the ordering and measuring process felt straightforward, and even better that the blinds fit your windows perfectly once everything was assembled.
And fair point on the 5-minute build time. There can definitely be a bit of a learning curve the first time around, so we appreciate you calling that out while still giving the final result such high praise.
Since this was posted as an organic review, we’ve also sent you a request for information through Trustpilot so we can match your feedback to your order and keep it properly on record.
Thanks again for recommending Guard Blinds. We really appreciate it.
—Guard Blinds Customer Support Team
Aint no light getting through this!
Aint no light getting through this!
I ordered this blind to replace the blackout material I have taped over my ordinary pleated window blinds. My ordinary "Perfect Fit" blinds are great and I have them in the whole house, but for my bedroom I needed MORE blackout. This blind looks great and not one single spec of light can get through. They're bloomin' wonderful!
I placed and order and had the measurements wrong, so I quickly emailed the company and they changed my measurements for me. When they arrived they'd made them to the new measurements as requested, and I couldn't have asked more from their customer service team.
10 August 2026
Unprompted review
Reply from Guard Blinds
This is such a great review, thank you! “Not one single spec of light” is exactly the result we want to hear, especially when you were looking for that extra level of blackout in the bedroom.
We’re also really glad you caught the measurement issue quickly and that our team was able to get the updated measurements sorted before production. Hearing that both the product and the support experience came together well means a lot to us.
Since this was posted as an organic review, we’ve also sent you a request for information through Trustpilot so we can match your feedback to your order and keep it properly on record.
Thanks again for sharing your experience, and we hope you’re enjoying those properly dark mornings!
—Guard Blinds Customer Support Team
The Best Decision Ever Before Summer Hits !
I was so happy that I found this Guard Blinds online & it made our rooms cooler than last year summer. It saved us a lot on our air conditioning bills. Easy to figure it out instructions & do tweaks to make it easier.
The previous owner of our house had a problem in these west side windows how to make it cooler & installing the portable AC unit didn’t work so well.
Now that I have the Guard Blinds, I am not worried about the heat coming from the outside windows.
Thank you so much Guard Blinds Team !!!
Best regards,
Victorino Gracias
Los Angeles, CA
8 August 2026
Unprompted review
Reply from Guard Blinds
Jun, thank you for such a thoughtful review. We’re really glad Guard Blinds have made such a noticeable difference in keeping those west-facing rooms cooler, especially going into the warmer months.
It’s great to hear that you’ve also seen a difference in how much you need to rely on the AC. That combination of better light control and reduced heat coming through the windows is exactly what we want the product to help with.
Thanks again for sharing your experience with us, and we hope you enjoy a much more comfortable summer ahead!
—Guard Blinds Customer Support Team
How are these guys still in business or are they????
Absolutely the worst customer experience I have ever had buying something online. A "glitch" is the companies issue not the customers. Fix it and make it right. Not processing my order, though you have had my money for weeks, because you need me to "reorder" is crazy. The order should have been re processed on their end. If you want black out blinds with in 30 days try a different company.
10 July 2026
Unprompted review
Reply from Guard Blinds
Jeff, we can understand why you’re frustrated. If an order issue happened on our side, being asked to place the order again yourself instead of having us help get it corrected would feel like we were passing the problem back to you.
We’ve sent you a request for information through Trustpilot so we can get your order number and email address and match this review to your case. Once we have that, we’ll review what happened with the original order, the “glitch” you were told about, and the follow-up you received so we can take care of the case properly from there.
—Guard Blinds Customer Support Team
DO NOT BUY LARGER FRAMES
I purchased a set of Guard Blinds for a large window (approximately 60" x 60"). After carefully following the installation instructions, I immediately noticed significant bowing in the center of both the top and bottom sections of the frame. The issue was very noticeable and affected both the appearance and fit of the product.
When I contacted customer support, I received an automated response stating that they were experiencing a high volume of requests and that it could take up to 72 hours for a reply. Unfortunately, that proved to be the normal pace of communication throughout the entire support process, making what should have been a simple warranty issue drag on for weeks.
The first suggestion from support was to remove the weather stripping and reinstall the frame. I followed their instructions, but it made absolutely no difference. After reporting back, I was then informed that the bowing was actually a known issue with blinds of this size. At that point, I was given two options: drill into the frame myself to help correct the issue or wait for a thicker frame that was supposedly being developed. However, they could not provide any timeline for when this new frame would be available, or even if it would ever be released.
Since neither option was acceptable for a brand-new product costing over $400, I requested a refund. Support told me the request would be forwarded to their billing department for approval. After waiting another few days, I received a response that did not address my refund request. Instead, I was once again offered the option to wait indefinitely for the unreleased thicker frame or keep the defective blinds in exchange for a 10% discount.
Offering a 10% discount on a defective $400+ product is ridiculous. What is even more frustrating is that the company acknowledged this is a known issue with larger blinds but continues to sell them without adequately addressing the problem beforehand.
I received and installed my blinds on the 27th of July 2026. It is now August 7th, and I am still going back and forth with support and I have a feeling I just lost out on 400$.
If you're considering purchasing a large-frame blind from this company, I would strongly recommend looking elsewhere. The product quality was disappointing, support was extremely slow, and the resolution process left a lot to be desired.
7 August 2026
Unprompted review
Reply from Guard Blinds
Hey Carlos, thanks for taking the time to explain everything in detail. We can see why this has been so disappointing, especially after you followed the troubleshooting steps, waited through multiple replies, and still didn’t get a clear answer on the refund you requested.
You shouldn’t have to keep repeating the same issue or feel like you’re stuck choosing between an option you’re not comfortable with and waiting indefinitely for something with no confirmed timeline.
We’ve sent you a request for information through Trustpilot so we can get your order number and email address and match this review to your existing case. Once we have that, we’ll review what’s already been done, including the bowing issue, the troubleshooting you completed, the options you were given, and your refund request, so we can take care of this properly without making you start over.
We appreciate you giving us the chance to look at this again. Our goal now is to give you a clear next step and bring this case to a proper resolution, not keep you in another round of back-and-forth.
—Guard Blinds Customer Support Team
Absolutely brilliant service and blind
Absolutely brilliant service. Blind was sent after a brilliant guide on how to send measurements and arrived within the 2 weeks. A great blind that does everything we want . We initially.foudn the blind wasnt staying up but we sent a video back to Guard and they sent exact easy instructions on adjustment and it is just fab. Great quality blind and outstanding service with efficient Communication. Highly recommend 👌 I will be ordering more 👍
23 July 2026
Unprompted review
Reply from Guard Blinds
Hey Kelly, thank you so much for this review. We’re really glad the measuring guide made the process easy, and even more glad our team could help when the blind wasn’t staying up properly at first.
It’s great to hear that the adjustment instructions worked and got everything sorted. That’s exactly how support should feel: clear, useful, and easy to follow.
And hearing that you’ll be ordering more genuinely means a lot to us. Thanks again for the recommendation!
—Guard Blinds Customer Support Team
They work very well
They work very well. The company is very good at communication both Pre & Post installation. We have ordered multiple blinds from them and they reach out after the sale to make sure everything is working. On one blind, it was a very tight fit and I needed to purchase a thinner seal to go on the blind. Guard Blinds reimbursed that cost to me - they offered up front to do so. If we need more we would definitely order from them.
11 March 2026
Unprompted review
Reply from Guard Blinds
This is great to hear. We really appreciate you coming back to us for multiple blinds and trusting our team each time.
We’re especially glad the communication before and after installation has been helpful, and that we were able to sort out the tighter fit on one of the blinds by covering the cost of the thinner seal.
Thanks again for sharing your experience. If you do need more blinds in the future, we’ll be happy to help.
—Guard Blinds Customer Support Team
Expensive for the quality, performs well
Very expensive. Quality isn't as high as I expected for the price, but it does perform as described
29 July 2026
Unprompted review
Reply from Guard Blinds
Hey Ryan, thanks for the honest feedback. We’re glad to hear the blinds are performing as described, even if the overall quality didn’t quite meet your expectations for the price.
We really appreciate you calling that out. Feedback like this helps us understand where the product experience can feel stronger from the customer’s side, especially when expectations are high.
Thanks again for giving Guard Blinds a try and for taking the time to share your experience.
—Guard Blinds Customer Support Team
The product never shipped
It is now months past the advertised ship date and I just got an email saying it will ship in 1-4 weeks. Don't purchase if you need the product on any type of schedule. Right now I am wondering if I am simply out of my money.
Update: They sent my suppodedly custom made order to another customer so now they are trying to expedite a replacement for me. This was only discovered after my continually reaching out and making the post here. Stay away from this company, I do believe they are good intentioned but don't trust your money to incompetent people.
28 July 2026
Unprompted review
Reply from Guard Blinds
Daniel, we can understand why you’re concerned. If you were already expecting your order to have shipped and then received another update saying it could still take 1–4 more weeks, that’s understandably frustrating, especially after waiting this long.
We’ve sent you a request for information through Trustpilot so we can get your order number and email address and match this review to your case. Once we have those details, we’ll check where the order stands, what caused the delay, and what the most realistic next step is from here.
We also understand why you’re questioning where your money stands while the order is still pending. We’ll make sure your case gets a proper review and a clear update rather than leaving you with another vague timeline.
—Guard Blinds Customer Support Team
Satisfied Customer
Installing the blinds was easy, and I couldn’t be happier with the result.
26 July 2026
Unprompted review
Reply from Guard Blinds
Laura, thank you for sharing this. We’re really glad the installation was straightforward and that you’re so happy with the final result.
That’s exactly the experience we want our customers to have from start to finish. Thanks again for choosing Guard Blinds!
—Guard Blinds Customer Support Team
I am a 67 year old lady and I measured…
I am a 67 year old lady and I measured and installed them myself. It was a perfect fit and so easy.
Highly recommended.
14 July 2026
Unprompted review
Reply from Guard Blinds
Maria, this is such a lovely review to read. Measuring and installing them yourself is no small thing, so we’re really glad the process went smoothly and the fit came out right.
Thank you for sharing your experience and for recommending us. We really appreciate it.
—Guard Blinds Customer Support Team
Absolutely amazed by these blinds
Absolutely amazed by how well these blinds work. I actually didn’t really believe the claims. When I shut the blinds I was actually scared to walk across the room as I could not see a single thing! I’ve already been recommending these to friends. Very rarely do I write reviews but these were worth it.
4 August 2026
Unprompted review
Reply from Guard Blinds
Sasha, your comment about being afraid to walk across the room made us laugh. That is definitely one way to put the blackout to the test.
We’re really glad the blinds surprised you in the best way, especially since you weren’t fully convinced by the claims at first. And if you rarely leave reviews, we appreciate this one even more.
Thanks for recommending us to your friends and for taking the time to share this.
—Guard Blinds Customer Support Team
These are a great product and I highly recommend for anyone that works an off shift.
The blinds were easy to assemble and even easier to install. They fit perfectly and make my room almost as dark as midnight in the middle of the day.
4 August 2026
Unprompted review
Reply from Guard Blinds
Mike, “almost as dark as midnight in the middle of the day” is a pretty great result.
We’re glad the blinds were easy to put together, easy to install, and fit the space well. Thanks as well for recommending them to other shift workers. That kind of feedback means a lot.
—Guard Blinds Customer Support Team
Do NOT order these
have reached out to the guard customer service email (so please do not respond telling me to email the support as I have done this) no less than 8 times. I ordered my blinds May 13th. Nearly TWELVE weeks later and the only response I keep getting from your customer service is "it has shipped and we will update you when we know more". Your company should have sent a replacement order and filed with the shipping company but you clearly do not care about your customers or delivering your product in a timely manner. I cannot believe it has been this long. Order #27622
23 July 2026
Unprompted review
Reply from Guard Blinds
Nina, we can see why you’re upset. Waiting nearly twelve weeks for an order and having to contact support eight times without getting a clear resolution is not the experience we want anyone to have.
You’ve also already made it clear that you’ve emailed support, so we won’t send you back to the same starting point. We’ve sent a request for information through Trustpilot so we can confirm the email linked to order #27622 and match this review to the existing case.
Once we have that, we’ll pick up from where things currently stand, review the shipment history and the updates you’ve already received, and make sure this gets proper ownership from here. You shouldn’t have to keep chasing the same issue.
—Guard Blinds Customer Support Team
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