Very professional. Kind and patient and understanding even when we were the ones that accidentally set off our alarm. We were in the kitchen looking through old family photos while preparing lunch and... See more
Company replied
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Review summary
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Based on these reviews
Alex, the technician was professional, pretty much on time and very efficient. He was respectful of home and property and very neat in his work. He is an excellent teacher in an upgraded system which... See more
Company replied
The security tech was wonderful! He was very nice, explained everything clearly and timely, and was very courteous, considering it was an early morning visit. I will request the same security tech... See more
Company replied
Betsy was the absolute best! She arrived within the window given and was quick to diagnose the problem and fix it. Tested out the system before she left and actually taught me how to use the duress... See more
Company replied
Company details
- Security System Installer
- Fire protection service
- Home Automation Company
- Security equipment
- Security service
Written by the company
Protecting homes and businesses since 1950, Guardian Protection is one of the nation’s largest and most highly regarded security companies. We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe. For a free quote, call 855-268-5900 now!
Contact info
174 Thorn Hill Road, 15086, Warrendale, United States
- 7247413500
- mmoriarity@guardianprotection.com
- guardianprotection.com
4.7
Excellent
2K reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was a really good tech
Was a really good tech. Explained everything well and took his time with everything which was good. I really appreciate his kindness and explaining everything
17 April 2026
Unprompted review
My tech was amazing
My tech was amazing. True pro. He was here 10 years ago installing new equipment. He was great then and is great now
16 April 2026
Unprompted review
Reply from Guardian Protection
Hi Ezra,
Wow. Great memory! Our team of professional techs have found Guardian Protection to be a great place to work and so we see great tenure among them which is gratifying to us and super helpful to our customers during their security system installation or service call. Thank you for being a long-time customer, Ezra. We are honored to be your security partner. Know that we will be here for you.
Mary Lynn M.
Customer Satisfaction Advocate
David the installer did a fabulous job
David the installer did a fabulous job. Very knowledgeable, thorough and did a clean job. Would definitely recommend.
15 April 2026
Unprompted review
Reply from Guardian Protection
Hi Valued Guardian Protection Customer,
Thanks for taking the time to let us know of your five star satisfaction with our technician David. He will be happy to hear this. You made a smart choice in having your security system professionally installed. It is properly designed, expertly set up and connected, and can be counted on to deliver great protection. Here's to peace of mind! Thanks for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Guardian
From the point, I completed my tutorial online with my sales rep to the next day installation the process was incredibly streamlined and efficient. The technician Ray was outstanding and completed Install in a short period of time. System is very user-friendly and customer service on point.
15 April 2026
Unprompted review
Reply from Guardian Protection
Hi Bill,
Thank you for taking the time to tell us about your experience. Happy to hear that our customer orientation and installation processes checked all the boxes and that you find your Guardian Protection smart security system easy to use. We will continue to strive to deliver top notch customer service! Have a great day, Bill and thanks for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
The installation was quick and easy to…
The installation was quick and easy to add additional services without any hesitation. Mark was great in explaining how everything worked and was patient with my questions.
15 April 2026
Unprompted review
Reply from Guardian Protection
Hi Rebecca,
Welcome to the Guardian family and congratulations on your new home! By making the detect and protect features of your Guardian security system part of your everyday routine, you will enjoy increased peace of mind. We are happy to hear that our professional technician Marc was so helpful and patient. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Reply from Guardian Protection
Hi Wilder,
Thank you for your five star rating of our service. Helping to keeping your home and family safe is our top priority. We appreciate that you have chosen Guardian Protection for this important job.
Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate
Reply from Guardian Protection
Hi Hanna,
We appreciate your assessment of our expert technician. Installation by a knowledgeable professional is why many homeowners choose to have a security system from Guardian Protection. I hope that you are enjoying its convenience and the peace of mind it brings. Have a great day!
Mary Lynn M.
Customer Satisfaction Advocate
Anthony Rocks
Anthony went above and beyond on our install, including helping organize our cabling and assisting with all our many questions on system operation. He was a fantastic representative of your company!
2 April 2026
Unprompted review
Reply from Guardian Protection
Hi Laney,
Welcome to Guardian Protection! So happy to hear that you were pleased with Anthony's work. Our technicians are well trained and love what they do. It's nice to know that this commitment comes through in real life as they install our smart home security system. We wish you peace of mind as you put your new system to work!
Mary Lynn M.
Customer Satisfaction Advocate
Miguel was awesome
Miguel was awesome! Very professional and provided answers to all my questions and concerns. Strongly recommend!
2 April 2026
Unprompted review
Reply from Guardian Protection
Hi Jman,
Thanks for choosing home security from Guardian Protection. We appreciate the shoutout for Miguel. He is a valued expert on our tech team and will appreciate this vote of confidence. Have a great day. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
I have used Guardian for a decade in…
I have used Guardian for a decade in different properties. Today I am selling one property and wad told I have not fulfilled a 5 year contract and must pay a $1k termination fee. Assuming the new owners take a policy with Guardian it would negate my current policy. I was unaware of a 5 year contract stipulation. This is a total mo ey grab. Basically raping me for not adhering to a 5 year contract. When did security companies lock users into a 5 year commitment?
1 April 2026
Unprompted review
Reply from Guardian Protection
Hi LaWanda,
We realize there has been a delay in replying to your review. Please know that it has not gone unnoticed and that we have been working on a resolution for you. Our loyalty liaison let me know she has spoken to you by phone and has offered a resolution which you have found to be satisfactory. The resolution reflects our dedication to customer satisfaction -- respectful of your moving plans and considerate of the loss Guardian absorbed in providing security equipment and labor upfront based on the promise of a signed agreement. We are sorry for the frustration you have experienced, but appreciative you brought it to our attention and glad to have been able to work together with you on an acceptable resolution. We wish you the best as you move forward.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
Install tech is an awesome person!
The tech who did the install is an all around great person!
31 March 2026
Unprompted review
Reply from Guardian Protection
Hi C.,
Thank you for being a Guardian Protection customer for more than 20 years. We are honored to be your partner in security. Congratulations on your recent system upgrade. It features the latest in smart home technology and you will enjoy the new conveniences and peace of mind. Our tech will appreciate your shoutout, C.; it means a lot. Thanks and have a wonderful day!
Mary Lynn M.
Customer Satisfaction Advocate
Great Service Tech
Anthony was great setting up our systems. He thoroughly explained everything and was pleasant and personable.
31 March 2026
Unprompted review
Reply from Guardian Protection
Hi B.,
Welcome to the Guardian family! We wish you the best in your new home along with the peace of mind that comes with your 24-hour monitored smart home security system. Glad to hear that our professional technician did a great job installing and thoroughly walking you through how to use your system. That's the difference professional installation makes. Here's to safety and convenience!
Have a great day!
Mary Lynn M.
Customer Satisfaction Advocate
Scott was very helpful and informative
27 March 2026
Unprompted review
Reply from Guardian Protection
Hi Robert,
Welcome to Guardian Protection! Professional installation is part of our promise to provide reliable home security to our customers. Glad that our professional technician Scott delivered on that promise. Enjoy the peace of mind of your new smart home security system.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
The installers did an excellent job
The installers did an excellent job. They were knowledgeable and respectful of the property.
18 March 2026
Unprompted review
Reply from Guardian Protection
Hi Walter,
Our installers respect home property as much as they do home safety. So they are meticulous in taking steps to ensure that everything is handled properly in bringing you the protection that goes with your smart home security system. Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate
Highly recommend Guardian products and Service
Alex, the technician was professional, pretty much on time and very efficient. He was respectful of home and property and very neat in his work. He is an excellent teacher in an upgraded system which was all new to us.
We would highly recommend Guardian products and service for safety and peace of mind.
25 March 2026
Unprompted review
Reply from Guardian Protection
Hi Elaine,
Congrats on your system upgrade! As a long-time Guardian customer you know the peace of mind Guardian Protection brings. Now you can enjoy the additional convenience of smart technology that increases your control and awareness. We are honored to be your security partner, Elaine. Know that we are here for you 24/7.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
Outstanding tech / service
Outstanding tech, Betsy was extremely knowledgeable & professional, was able to resolve the issues quickly & explain a few functions on the system. I was notified of arrival prior which assisted me with timing, & was very much appreciated. Terrific service call.
25 March 2026
Unprompted review
Reply from Guardian Protection
Hi Mitch,
Thank you taking the time to rate us. Our customers appreciate receiving timely notice of our tech's arrival and we aim to reduce hassle in busy schedules, so very glad the alerts helped. Also happy to know that our super tech Betsy, resolved your system issues and imparted some knowledge along the way. Hope it helps in making your life a little safer. Thanks for choosing Guardian Protection, Mitch. We look forward to continue serving you.
Mary Lynn M.
Customer Satisfaction Advocate
Very satisfied.
Rafael arrived on time and was very personable and easy to work with. He answered all my questions. Checked the entire system, and now is working perfectly.
20 March 2026
Unprompted review
Reply from Guardian Protection
Hi Diane,
Your satisfaction is important to the Guardian team. Very happy to hear that our professional technician, Rafael, answered all of your questions, resolved the issue and restored your system to perfect working order. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
John was fantastic
John was fantastic! He helped me by advising what I should upgrade for my current needs. I had a very outdated system. He didn’t work “for” me, he worked “with” me. I highly recommend Guardian!!
19 March 2026
Unprompted review
Reply from Guardian Protection
Hi Deborah,
Thank you for pinpointing what drives us in our work to protect homes and families. We don't inundate shoppers with a confusing list of widgets. Our goal is first and foremost to listen and understand the unique challenges, then to collaborate on the right security solution for YOUR needs. Sounds like our team member John provided exactly this service for you. Thanks so much for choosing Guardian Protection and taking the time to let us know your thoughts! We appreciate it.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
Reply from Guardian Protection
Hi Helen,
Thank you for taking the time to express your satisfaction with the work of our professional technician. He will appreciate hearing this. We want to say thank you for being a long-time Guardian Protection customer who has benefitted from our service. We are honored to help provide you with protection and peace of mind. Thanks for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate
Thank you Alex and Teddy
Alex was very professional and proficient. He made sure everything was set to my liking during install.
18 March 2026
Unprompted review
Reply from Guardian Protection
Hi Joseph,
Thank you for sharing your thoughts about your sales consultant Teddy and professional technician Alex - both are members of the Guardian Protection team who tirelessly demonstrate a commitment to life safety. Glad that you had a chance to experience this duo's passion for protection! Welcome to the Guardian family, Joseph, and congrats on making your home safer with our smart security system.
Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate
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