I had the pleasure of speaking with Steve on Wednesday, December 18, 2024. Steve was so personable and was able to put my mind at ease with the decision I was about to make. He answered every questio... See more
Company replied
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See what reviewers are saying
Great customer service and coverage in my area! I couldn't find any other insurance plan that covered my sewer/water line specifically. The sales person explained everything clearly, including the ris... See more
Company replied
I recently left avery bad review about a mix up with my account. Well, I am glad to say, Guardian responded big time. My account has been verified and updated and they even gave me a month credit! I... See more
Company replied
Lack of communication. For example:I have to ask for the policy in writing nor I was informed if it's in the website. It wasn't clear whether my monthly fees will be automatically deducted every month... See more
Company replied
Company details
Written by the company
Insurance shopping is a hassle. We reshop your policy automatically so you never overpay again. At Guardian Service, we're reinventing insurance shopping. Rooted in service, powered by technology, and driven by real people — we make insurance simple, personal, and built to protect you for life.
Contact info
1122 Oberlin Rd., 27605, Raleigh, United States
- (844) 448-2734
- info@guardianservice.com
- guardianservice.com
4.3
Excellent
147 reviews
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Guardian Service
Hi Eda, thank you so much for leaving a review! We'll be here in case you need further support or information.
Best,
Kara Credle
Communications Manager
I have not have any incident
16 July 2025
Reply from Guardian Service
Hi Esther! Thank you for leaving us a review. We'll be here if you need any assistance in the future.
Best,
Kara Credle
Communications Manager
Missing info
I'm dissappointed with this company for not furnishing acct info or telephone numbers. I don't know how to get in touch with anyone if I have a problem
17 July 2025
Reply from Guardian Service
Hi James! You should have received an email with all of your account information after your purchase. I'll follow up with you directly via email to make sure that's the case. As far as a phone number, please feel free to call us at (844) 847-6190 any time.
Best,
Kara Credle
Communications Manager
Up front advertising
1 July 2025
Reply from Guardian Service
Hi Richard, thank you so much for your review! If you need anything, please reach out.
Best,
Kara Credle
Communications Manager
It was easy to sign up and prices were…
It was easy to sign up and prices were very affordable
10 July 2025
Reply from Guardian Service
Marla, we're so glad you it was easy for you to sign up!
Best,
Kara Credle, Communications Manager
Reply from Guardian Service
Thanks for the review Bernard!
Best,
Kara
Reply from Guardian Service
Thank you for the review Brian! Please let us know if anything comes up we can assist with.
Best,
Kara
I haven’t experienced anything yet so…
I haven’t experienced anything yet so can’t comment
24 June 2025
Reply from Guardian Service
Hi there — thanks for taking the time to leave a note even before you’ve had a full experience with us. We know first impressions matter, and we’re committed to making sure every interaction from here on earns a five-star update from you.
Best,
Kara Credle
Communications Manager
You cancelled my insurance with no…
You cancelled my insurance with no explanation and I can’t get a hold of you for my refund.
They called me to let me know that they cancelled a duplicate account that accidentally got created and that my account is still open and in good standing.
10 June 2025
Reply from Guardian Service
Hi Diane! Glad Briggs was able to clarify for you. Let us know if we can help with anything else.
Kara Credle, Communications Manager
I found it easy to apply and the…
I found it easy to apply and the coverage is exactly what I wanted. Would recommend this home buyers when they buy an older home.
12 June 2025
Reply from Guardian Service
Hi Mary, thank you so much for sharing your experience! We’re thrilled the application process was smooth and that the coverage fits your needs—especially for an older home, where the right protections really matter.
Best,
Kara Credle, Communications Manager
Timely response
11 June 2025
Reply from Guardian Service
Thank you for calling out our response time! We work hard to answer questions quickly, so it’s great to hear that speed came through for you.
Best,
Kara Credle
Communications Manager
You didn't really do anything......I…
You didn't really do anything......I think I got something in the mail from you which I ignored and then you emailed me which I took you up on....but honestly, I didn't shop around so I might switch from you to someone else, but maybe not right away....
12 June 2025
Reply from Guardian Service
Hi Niki! I'm glad you were able to connect with someone for one of our warranty plans. I'm sending you a follow-up email in case you have any additional questions regarding your plan. - Kara Credle, Communications Manager
Reply from Guardian Service
Hi Patt, thank you for the review! Please reach out to the Guardian Service team if you have any additional questions.
Best,
Kara Credle
Communications Manager
I have a piece of mind if I ever have a…
I have a piece of mind if I ever have a water leak in the yard
29 May 2025
Reply from Guardian Service
We agree, knowing you’re covered means one less thing to worry about. Thanks for sharing your confidence in us!
Best,
Kara Credle, Communications Manager
Peace of mind
Thanks! Here’s a revised version tailored to Guardian Service’s water and sewage line insurance protection:
⸻
5-Star Review for Guardian Service
I couldn’t be more satisfied with the coverage and peace of mind that Guardian Service provides. Their water and sewage line insurance protection is exactly what homeowners need—affordable, comprehensive, and backed by excellent customer support.
From the moment I signed up, the process was straightforward and stress-free. It is a huge relief knowing I am protected from unexpected and costly repairs.
I highly recommend Guardian Service to anyone looking to protect their home from unforeseen plumbing issues. Their professionalism and reliability truly set them apart.
30 May 2025
Reply from Guardian Service
Hi Harold, thank you so much for the review! We're so glad you had a great experience.
Best,
kara credle
Communications Manager
Reply from Guardian Service
Thanks for taking the time to share your experience! We’re glad the sign-up process felt smooth and that the pricing fits comfortably within your budget.
Best,
Kara Credle
Communications Manager
I received an informative email
I received an informative email about the risk my house might be in. My sister experienced broken pipes on our 1953 family home so I knew it could happen. One click and we were covered.
2 June 2025
Reply from Guardian Service
Thanks for trusting Guardian Service to protect your own 1953 home. If you need any guidance on using your coverage or have questions down the road, our team is here for you anytime.
Best,
Kara Credle
Communications Manager
Very friendly service representative…
Very friendly service representative she listened to my questions and was very helpful
29 May 2025
Reply from Guardian Service
Thank you for sharing your experience! We’re thrilled to hear our representative listened closely and provided the help you needed.
Best,
Kara Credle
Communications Manager
Easy purchase.
It was easy to purchase a plan I could afford. Since that purchase I have not received any follow up information.
20 May 2025
Reply from Guardian Service
Thanks for choosing Guardian Service; we’re glad the signup was quick and affordable. I'll follow up with you directly and make sure you received all of your welcome documents.
Best,
Kara Credle
Communications Manager
Reply from Guardian Service
Thanks for the kind words! We’ve put a lot of care into making every category straightforward, so it’s great to hear that the site felt easy to navigate.
Best,
Kara Credle
Communications Manager
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