Guernsey Flowers Reviews 

410
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning presentation, incredible fragrance, and remarkable longevity of the fresh flowers. Consumers note that orders consistently arrive promptly on the requested dates, securely packaged to prevent any damage during transit. Buyers often highlight the reliable service and state that these gorgeous floral arrangements make wonderful gifts for special occasions. Some reviewers were not happy with delivery delays that occasionally caused packages to arrive late or get lost in the post. A few consumers also mentioned receiving items in poor condition or experiencing issues with incorrect colors and damaged stems.

What people talk about most

Product

Users describe positive interactions with product, highlighting fresh and long-lasting blooms with amazing... See more

Quality

Consumers find quality to be positive, frequently describing the arrangements as fresh, fragrant, and... See more

Delivery service

Customers report widespread satisfaction with the delivery service, noting that packages frequently arrive... See more

Order

Clients share positive opinions on order experiences, noting that the ordering process is smooth and easy.... See more

Service

Customers consistently note positive experiences with service, describing it as efficient, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The flowers were bought as a surprise to brighten up my 87yr old aunt's day. They arrived well packed, no damage to the flowers and full of colour, but more than that freesias have a special meaning... See more

Rated 5 out of 5 stars

Cannot praise this company enough. When I ordered I incorrectly put my own address as the recipient! Had a massive panic and emailed them immediately. Within the day they had responded and corrected... See more

Rated 5 out of 5 stars

The gorgeous freesias arrived on time, fresh as a daisy and smelling divine. Our friend, recovering from surgery, was over the moon and they lifted her spirits immensely. The photo she sent us of... See more

Rated 5 out of 5 stars

I ordered some freesia’s for my mum’s wake as she had freesias in her wedding bouquet 65 years ago and went on honeymoon to Guernsey, so it seemed very fitting to order them from Guernsey Flowers. The... See more


Company details

  1. #32 of 42 best companies in Flower Delivery

Written by the company

A boutique, family-owned florist, providing hand-tied bouquets and freesias to the UK and Channel Islands for over twenty years.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

410 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(410)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fragrant freesias

I have sent three bouquets of freesias as gifts in the past couple of weeks to different people around the UK and every single recipient has waxed lyrical about the high quality of the flowers and the fragrance. I am delighted as were they!

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful fresh flowers in bud

Beautiful fresh flowers in bud. Always delivered on time .
I like that they are a small family buisness with great customer service.
Their Freesias are especially beautiful and the scent from them is amazing

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best!…

I have used Guernsey flowers on several occasions and can honestly say they’ve run for me a five star service, flowers in all guises are always fresh on time and are always well received to whoever I have sent they’re products to.
Thankyou for your blooms they’re awesome!

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Using the services of Guernsey flowers

I have been using the services of Guernsey flowers for a number of years and have been very satisfied every time.
The order has always arrived on the desired date and the recipient has reported that the flowers have been of high quality and longlasting.
When I have contacted the company by telephone, I have been received in a friendly and helpful manner.

All in all, a very satisfying experience.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional experience

I am absolutely delighted with my first time ordering from Guernsey flowers.My daughter is sending me daily photo updates on the progress of the flowers and they are looking more beautiful every day. They were so fresh when delivered,they are going to last for quite a while and she told me that the scent was wonderful even when the buds were still closed.
I can't thank GUERNSEY FLOWERS enough.I don't know who is happier....the sender or the recipient!⭐️⭐️⭐️⭐️⭐️

9 October 2025
Unprompted review
Rated 5 out of 5 stars

On line, on time and on target.

Guernsey Flowers have always delivered for me. My last order was posted on line on Friday afternoon and delivered as promised on Saturday. The freesias were well wrapped, protected against possible damage and started to open immediately. They lasted long after the "use by" date, with scent and beautiful blooms. I have used Guernsey Flowers regularly - they have always been easy to deal with and deliver the goods.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Freesias from Guernsey fishers NEVER…

Freesias from Guernsey Flowers NEVER ever disappoint . The long stemmed mixed freesias are keeping me alive in my busy working kitchen as I work today to support charities and people in need . Freesia fragrance is delightful . Perfect in fact in every way . Great delivery service hassle free and they last for ages . Keep em coming I say .
Don’t stop the Freesias
Don’t stop the music
One Love to all at Guernsey Flowers
Huge THANKS

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful fresh flowers, reliably delivered by post

Beautiful fresh flowers by post ! I live abroad in the USA but have family and friends in England . It is lovely to be able to trust that someone will receive a beautiful bouquet in excellent condition within a specific time frame. I recently ordered freesias for my friend’s birthday, and there was a last minute error in the address that I didn’t notice until I had completed my purchase . I emailed the company and they immediately corrected the issue . Not only were they responsive, but they followed up to make sure the flowers were delivered to the correct address . My friend was thrilled , and I was relieved . International post can be very unreliable and so this is a really nice and reliable alternative. The gift of fresh Flowers is always a joy . Their customer service exemplary .

12 September 2025
Rated 5 out of 5 stars

Pretty in pink, delightfully fragrant flowers

“I ordered pastel pink freesias for my sister-in-law’s birthday and they were absolutely beautiful. The color was so delicate and pretty, and the fragrance was incredible – fresh and sweet without being overpowering. She loved them, and they made the perfect gift!”

23 September 2025
Unprompted review
Rated 5 out of 5 stars

The flowers 🌹 are beautiful

The flowers 🌹 are beautiful and lasting. Plus delivery 🚚 is spot on.
The sad part is that they have done away with ordering by phone 📱 so it’s all on line which for myself is a problem due to age which again probably was decided by the younger generations that don’t have the experience of age.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

An easy and first class experience

Having ordered Guernsey Flowers several times for different friends. The process of ordering is very easy. Every item sent has always been greatly appreciated and enjoyed by the recipients.
Thank you Guernsey Flowers.

23 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Ordered a bouquet for my mother’s 80th birthday and wanted it delivered to her hotel on Guernsey where she was on holiday. Order placed 1st September for delivery 8th September. By 9th September they had still not arrived! No phone number available and it took hours for anyone to respond to my email which was simply an apology and ‘I’m sure it will be delivered today.’ Hugely disappointed.

9 September 2025
Unprompted review
Guernsey Flowers logo

Reply from Guernsey Flowers

Hi there, thank you for sharing your feedback. We’re truly sorry your flowers didn’t arrive in time for such an important occasion - we understand how disappointing this must have been. I know I would feel the same if flowers for my own mother’s birthday were delayed.

When Standard Delivery is selected, we do explain on our website that orders can sometimes arrive a little earlier or later than the chosen date. Royal Mail delivers on the selected date about 94% of the time, but with around 5% of orders there can be a short delay, and once the flowers are with them, the timing is outside of our control.

In your case, the bouquet arrived one day later than planned on 9th September. Although this was still within Royal Mail’s delivery window, we refunded your delivery charge straight away as a gesture of goodwill.

We’re very grateful you chose us for your mother’s birthday flowers, and we’re sorry we fell short on this occasion. We’ll keep working hard to ensure as many deliveries as possible arrive exactly on time.

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