I bought a Monark acoustic guitar from Guitar Fabrik in October 2025, which I received. On playing it, I found it difficult to keep in tune and got in contact with customer services, who replied and a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Let's get the negative thing out of the way. Shipping and delivery was troublesome due to customers and duties and paperwork. Thanks, Brexit. But that aside, I'm really happy with my bass k... See more
I bought this kit as a complete novice although it said it was for an intermediate stage builder, but I thought I'd have a go. Mistakes were made, but that was part of my learning curve. The kit I cou... See more
Ordered on March 2 , still not received anything. Contacted info at Guitar Fabric who said they would let me know five days ago and sadly no reply ,no contact, and the tracking is useless. Updated... See more
Company replied
Company details
- Guitar Shop
- also in
- DIY Store
Written by the company
Welcome to The Guitar Fabrik, your go-to destination to build your own electric guitars and get access to best quality custom guitars. We provide high quality DIY Guitar Kits and Bass Kits, premium tonewoods, customisation, luthier tools and products related to guitar paint & decoration such as guitar skin and headstock decals. With hundreds of products related to guitar building it is the best place to start or continue your journey into the guitar build and customisation world : More than 80 guitar kits and bass style | 100s of Guitar Paint products | 80+ custom guitar skin | a selection of custom headstock decals | 30+ Luthier tools | Various customisation possiblity. At The Guitar Fabrik, we don't just stop at providing materials; we offer expert services to paint and assemble your kit according to your preferences to make sure you will create the best guitar within your whole collections!
Contact info
64 Nile Street, N1 7SR, London, United Kingdom
- +447904470746
- info@theguitarfabrik.com
- guitarkitfabric.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had problems with the wiring
Had problems with the wiring. Have built over 20 guitars so know what should be what. Problem with the wiring on this kit. Dutifully followed all instructions from their support person. Wiring is faulty. I should not have to go so far as to re-solder parts to correct problems. Now being ignored.

Reply from The Guitar Fabrik
The website is honestly catastrophic but I love the customer support
The website is honestly catastrophic. The design, the information. Examples: the payment info (bank transfer) is not sufficient for someone from another country. My card was declined for no apparent reason. I didn't really receive a lot of information about my package, I needed to track it myself (usually I will receive info that it is on its way and will be delivered on a certain date). However, your customer support is top notch. Really awesome people, knowledgeable, friendly, professional, super quick to answer with comprehensive updates. Love them, please give them my best :))

Reply from The Guitar Fabrik
dealer highly recommanded good price…
dealer highly recommanded good price and speed expedition

Reply from The Guitar Fabrik
would like to inform you that I have…
would like to inform you that I have still not received the order ref: 2000003432 of 05/30/2024. The carrier notified me of several delivery delays only to finally show "delivered" even though I received nothing. It appears that the carrier has misplaced the package. thank you in the future for no longer offering me this carrier

Reply from The Guitar Fabrik
Got what I ordered,in abcertised…
Got what I ordered,in advertised condition
Delivered in said time
Great Bang for your Buck Kit!
For the money, this kit is a great deal. The wooden parts were pretty good, and I had to do minimal work on them (I did have to work on the neck pocket and drill guide holes) to get the neck to fit well. The hardware is on par for a kit of this cost, so I did upgrade the tuners and bridge. Wiring was easy given everything was pre-wired; however, the connectors were difficult to thread through the body cavity holes. I had to use a guitar string to pull the connectors through the body.
I actually like the sound of the pickups, and they are dead quiet to my surprise. Since the frets are small, I used heavy strings and set this guitar up for using a slide, so I'm pretty stoked to have such a killer looking guitar for such a great price.
QUALITY CONTROL ON GUITAR BODY IS APPALLING! GUESSWORK WITH INSTRUCTIONS, HELP FROM CUSTOMER SERVICE
EDIT: Customer support after writing this review has been very good. Make no mistake, this is a product in development, with the potential to be really good with clear instructions and good quality control. Seems to be a company willing to improve and appreciate feedback.
Bought the Les Paul in Ash. Opened up the box and found that the neck pocket on body has been hacked away, so much so that the neck is practically at a 45 degree angle rather than straight. Tried to contact, no reply. Paid over £200 including delivery. Never write reviews but incredibly disappointed, quality control is not good at this company, guitar cannot be used, really looking forward to this first build, put me off designing truthfully.

Reply from The Guitar Fabrik
Great product and fast deliver
DO NOT Order The Headstock Stickers. Poor Quality
DO NOT Order The Headstock Stickers / Decals.
The Quality Is Really Really Bad. Cheaply Made. Ruined My Guitar.. Do Not Ordered the Custom Stickers Either. Never Turned up! Seems a Scam poorly run business.

Reply from The Guitar Fabrik
Don't waste your money, check more serious seller
Bought lute-making tools for my guitar, I had to work on frets. On the website tools are shown as verified by an expert, strong, long lasting, accurate and adapt for high quality work... so I started my work... the tool for the staightness isn't staight, the tool for filing wears out very fast, the tool for shaping frets has damage them.
I have to admit that the only tool that works well is the polishing gums
After few searches I found all the same tools as Guitar Fabric on Aliexpress for half the price !
I haven't test guitar kits but I will not buy one with this seller.
So in the end I bought real lute-making tools from another serious and professional seller
Reply to the reply :
I'm not saying that you buy on Aliexpress, but that your tools are the same, certainly your Chinese supplier also sells his items on Aliexpress. Maybe you are just the seller and you trust your "expert", but I can assure you that your luthier-making tools are not good. I wrote reviews on your website for each tool I bought... only the positive review for the polishing gums was published... strange isn't it?
The tools I received do not have your logo engraved on them, unlike those shown on your website, maybe you've stopped having them engraved to save some money. Perhaps I was unlucky in having a tool that was not straight, but the sanding block with so little and bad sanding paper... I sould better had to go to a DIY shop, buy a piece of aluminium section, sanding sheets for metal and double face tape... And the crowning file... it's a toy ! look at its relief, it imitates a diamond file but it's not one, impossible to file with it and the 4 faces do not correspond to any frets crowning profiles.
I would be curious to see a video with your "expert" carrying out a planimetry on his own guitar using the tools on your website. (Especially the part with the crowning file)
And finally, I haven't received any emails from you... well, only one... the invoice !
Maybe it's time to change "expert" team

Reply from The Guitar Fabrik
Delivery was fast
Delivery was fast, within 2 days of order. Still haven't opened packaging yet but don't expect any problems when I do judging by other reviews

Reply from The Guitar Fabrik

Reply from The Guitar Fabrik
Great!
Very good and fast shipping. The guitar kit (ES335) is very well made, easy to build (it was my first kit, but I've already done some works on other guitars). Nice wood. The neck is well fretted, just need a little planification on two frets.
The pickups sounds good; the hardware is decent, but the guitar can be upgraded (I've already change the tuners), and . But it's ok and worth the price, because the quality of the body and neck is very good. So, very good experience!

Reply from The Guitar Fabrik
Firebird kit
I recently assembled a Firebird kit with gold hardware, a nod to the classic Gibson Firebird which I admire. The fretboard, despite a few minor imperfections, did not affect playability and maintained a satisfactory straightness. The neck profile is on the thicker side, which suits my preference. However, the frets are notably short and have shown significant wear after just six months of use, indicating a need for refretting in the near future.
The tuning machines initially included with the kit were subpar, making tuning stability a challenge. I replaced them with moderately priced locking tuners from VParts, which improved the situation. The nut required considerable filing but proved to be of decent quality once adjusted.
The body of the guitar was the highlight of the kit for me. Crafted from solid mahogany, it provided a robust foundation for the instrument. I personally added arm and belly cuts, which was a rewarding hands-on experience. The finish, achieved with sealer and nitrocellulose lacquer, resulted in an attractive open-pore look. I opted not to polish the body due to limited resources, but the gold hardware compensates by adding the necessary luster.
Most of the original hardware was not up to standard, so I retained only the knobs, the bridge temporarily, and the tune-o-matic, which I plan to replace with a Gotoh model soon. The stock pickups were lackluster, prompting me to invest in a new pair of mini humbuckers from Q Pickups and a new 3-way switch. These upgrades have significantly enhanced the guitar's tonal warmth, complementing the mahogany body.
In conclusion, building a kit guitar is a journey worth undertaking for the enjoyment and learning experience it provides. While the base instrument may not meet high sonic standards, investing in quality components can transform it into a reliable and performance-ready guitar. The personal connection to the instrument grows with each modification and hour spent playing it.
Delivered within 48 hours on a weekend..
Delivered within 48 hours on a weekend..
Great piece of kit... sounds really good...
Product shipped fast
Product shipped fast. Nicely packed.
Could have communicated more when the package was shipped out. Overall happy with the service.

Reply from The Guitar Fabrik
Great Experience
Shipped quickly, great customer service, and product looks wonderful. Looking forward to the build.

Reply from The Guitar Fabrik
All perfetc
All perfetc. Order was simple, shipping arrived in time, tools are well made: straight, without smudges and very usefull. I did not find any problem as described in the feedbacks related to similar tools from other well-known shops. I did the right thing buying from The Guitar Fabric.

Reply from The Guitar Fabrik
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







