Guitar Village Reviews 

1,992
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and secure packaging, ensuring instruments arrive safely and ready to play. People also appreciate the exceptional staff, noting that team members provide friendly guidance, detailed product information, and personalized support over the phone. Consumers consistently note the professional guitar setups completed before shipping, which makes playing right out of the box a true pleasure. However, some people mentioned occasional issues with courier services, resulting in frustrating shipping delays. A few reviewers were dissatisfied with high shipping costs or felt that courier charges could be handled much better.

What people talk about most

Product

People report high satisfaction and appreciation regarding the product quality and setup. Customers... See more

Delivery service

Consumers find delivery service to be efficient, highlighting very fast shipping times that often arrive... See more

Staff

Reviewers mention positive feedback about staff, highlighting warm, welcoming attitudes and great instrument... See more

Service

Customers had positive experiences with service, describing the overall process as very easy and impeccable.... See more

Quality

Clients share positive opinions on quality, highlighting the fabulous build, sound, and exquisite setup of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From placing the order to delivery was 24 hours. Comes in original Martin box which protects the guitar adequately. Set up was good. All together happy with the purchase which was made based on actual... See more

Rated 5 out of 5 stars

I called the store to confirm some details about a second hand guitar. The staff member (Richard) was very helpful and described the item clearly over the phone, answering all of the questions that... See more

Rated 5 out of 5 stars

I bought a Tele from these guys 2 years ago and put a review on Google. Last week I visited (I'm from the North East so only the 2nd time I'd been) and ended up buying another guitar, again with no i... See more

Rated 5 out of 5 stars

First class! Been looking to pick up a nice epiphone i’d had my eye on as a birthday present for myself. Came across a listing at guitar village at a much better price than I could find elsewhere... See more


Company details

  1. #27 of 44 best companies in Musical instrument shop
  2. #31 of 63 best companies in Music shop

Written by the company

For decades Guitar Village has been assisting guitar players (from complete beginners to famous household names) find their perfect guitar. We only close 4 days a year* giving customers every opportunity to get down to our shop situated in the South of England 45 minutes from central London. *Since the pandemic, we have been closed on Sundays. Guitar Village houses a plethora of well over 1,000 guitars, amps and effects spread throughout 15 demo in our 15th century listed building - a landmark of the picturesque medieval market town of Farnham, Surrey. There is a special kind of ‘homey ambiance’ that makes for a more relaxed shopping experience. The staff at Guitar Village all play guitar (a necessity to work here unlike some guitar shop salesmen!) and have an extensive in-depth knowledge and ability to guide customers to the right guitar. We also have a full-time tech on hand to help with any issues and set-up requirements. We do everything from brand new to used and vintage guitars so whether you are after the latest innovations and reissues, a reliable workhorse or rare collector's item, we are sure you'll find it here. As a long-established guitar specialist, Guitar Village has built up firm relationships with all the major manufacturers over the decades and are proud to be authorised dealers for Fender, Gibson, Martin, Taylor, Gretsch, PRS, Ibanez, Ernie Ball Music Man, Lowden, National, Faith, Takamine, Rickenbacker, Collings, Guild, Larrivée, Marshall, D'Angelico, Mesa Boogie, AER, Cornell, Vox, Orange, Boss, Jim Dunlop, Roger Mayer, ThorpyFX, Strymon, Electro Harmonix, and many others. A range of 0% and low-interest finance options now help the guitarist find the correct instrument for them without the price tag being an issue by spreading the cost into easily manageable payments. Free next-day shipping to mainland UK is also available on most products bought online for those unable to visit. We sell guitars worldwide through our website but a personal visit to the shop to take all of this in is very much recommended!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(1,992)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Great response and very efficient service

Richard was very responsive to my initial enquiry, and they were able to ship my beautiful new guitar to me in absolutely mint condition. I live in a fairly remote corner of the world so managing to get an instrument here is no small feat. Thank you very much!

10 February 2025
Rated 5 out of 5 stars

Spoke to one of the sales staff…

Spoke to one of the sales staff regarding one of the instruments for sale, was given all the information in a timely manner.
The guitar arrived in record time, well packaged and was exactly as described and pictured.
Very fast and professional.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

And Aladdin’s Cave for all things guitar

Have lived in the area for a number of years and couldn’t believe how I’ve managed to miss this shop being there!
I went to buy a strap and a lead, but the seemingly endless collection of guitars of all descriptions including vintage and collectible, across two floors and a shop which looks tiny from the outside but is a TARDIS on the inside, was too irresistible to not stop and have a look around. Friendly and helpful staff. The building itself is of historic interest too with origins dating back to the 1400s. Fascinating place in so many ways. I will be back!

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Really quick delivery, excellent service

Five star service. Ordered a couple of small xmas presents by 11am thursday which arrived by 12 noon friday and free postage, what's not to like. Items really well packaged. A totally brilliant service, xmas shopping completed in record time, thank you x

12 December 2024
Rated 5 out of 5 stars

All the staff are passionate about…

All the staff are passionate about guitars and it shows in the service they give! I received an immediate reply with personal expert advice and links.

Will definitely use Guitar Village again spoke to Terry regarding the gear I wanted all delivered the next day.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend Guitar Village

I highly recommend Guitar Village, they have a great range of products and outstanding customer service. They happily sent me additional product photos, provided advice and price matched the guitar I had my eye on. Being able to message a person rather than a bot makes such a difference too.

24 October 2024
Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service from GV. Zero issues from making the purchase online, through the post-purchase call from Richard and to delivery the next working day and a pleasant after-sale chat. My beautiful new guitar was given a fantastic setup and packaged with care.

I wouldn't hesitate to recommend GV to anyone looking to purchase a guitar, especially if you're splashing out on a higher-end instrument. GV have proven themselves to be a class act all around.

25 October 2024

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