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Gunpla San Reviews 

381
•
TrustScore 5 out of 5

4.8

Model shop
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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their purchases. Customers frequently praise the exceptionally fast shipping services and the remarkably secure, careful packaging that guarantees items always arrive in pristine condition. Many enthusiastic buyers also deeply appreciate the impressive selection of model kits available online and the genuinely helpful customer assistance provided throughout the entire purchasing process. Some reviewers were not happy with occasional delivery delays or the prolonged waiting times required for receiving backordered items. Additionally, a small number of consumers experienced occasional unfortunate issues regarding parcels arriving damaged or being sent to incorrect delivery addresses.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the fast delivery, secure... See more

Delivery service

Consumers find delivery service to be marked by great satisfaction, frequently highlighting rapid shipping... See more

Service

Customers had great satisfaction with the service, frequently praising the fast shipping, professional... See more

Quality

Reviewers express general satisfaction regarding quality, highlighting that items are securely packed with... See more

Order

Users describe positive interactions with order processes, consistently praising fast dispatch times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome shop. They always dispatch the next working day after you place an order. My orders have arrived quickly and in perfect condition. Prices are comparable to sites like AliExpress, not massivel... See more

Rated 5 out of 5 stars

I have only recently signed up with Gunpla-San for their wide range of Kotobukiya and Bandai figures. They have a very large range of these models and their delivery terms and service are great. I hav... See more

Rated 5 out of 5 stars

Product arrived in undamaged packaging within the time frame estimated at point of purchase. Delivery was by Royal Mail and tracking was provided. This is a birthday gift for my son so the inner box... See more

Rated 5 out of 5 stars

I had a great experience with this Gundam order. I placed my order on Monday and was pleasantly surprised to receive it already today. The shipping was extremely fast and the packaging was secure.... See more

Company details

  1. #25 of 48 best companies in Model shop
  2. #62 of 142 best companies in Collectibles Shop
  3. #10 of 22 best companies in Figurine shop
  4. #97 of 180 best companies in Hobby shop
  5. #7 of 9 best companies in Scale model club
  6. #41 of 111 best companies in Toy shop

Written by the company

Gunpla San is based in the UK since 2022. We love building Gundams and hope to bring the best kits to our customers. We source your favourite kits from all around the world and bring them back specifically for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

381 reviews

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4.8

All reviews

(381)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

First time I ordered off them.

First time I ordered off them,even though it had a possible 30 day order window because it was on backorder,model kit arrived I'd say within a 20 day window,very well packaged no issues or damage. Definitely have gained a happy customer and a return buyer,plus for those who have never used these guys they give very good information about the kits including photos of product and videos showing you what to expect in your box. Very well priced and no issue ordering or delivery which was next day and arrived next day once receiving delivery email with full tracking information. Gunpla-San thank you.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

First time ordering and was nit disapointed, pre ordered the FatCat Rx78 and it xame packaged amazingly. And when it was shipped xane to me very quickly. Would highky recomened ordering from gunpla san. Also any question and quieries i had because prdering or during where answered very quickly.

13 April 2026

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