I had some issues because I received a used key. After contacting support and exchanging a few emails, everything was resolved. Now i'm happy Win11Pro (activated) user.
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Review summary
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What people talk about most
Reviews shaping this summary
I had some issues with my Microsoft Office 365 key. After contacting support and exchanging a few messages, everything was resolved. Now I’m a happy Microsoft Office 365 user.
Company replied
I have been using your guy’s services for about 20 years now since FF11.(when it was The POWERLEVEL) It’s ALWAYS been good, with assistance in handling issues in a timely manner, but these last few in... See more
Company replied
I used Google Translate because I don't know English. They helped me with a problem I had at 4 a.m. and resolved it very quickly; I recommend buying their products—they are super reliable and atten... See more
Company replied
Company details
About GVGMALL.com
Written by the company
What is GVGMall.com?
GVGMall.com is an online platform for digital products, offers PC and video game codes, also software license codes including operating system Windows10 pro, Windows 11 CDKeys, windows 11 home, Windows10 home etc. and office software office2021 pro, office 2019 pro, office 2016 etc., also supoort multilingual in the site. Buy Windows 11 pro key, choose genuine GVGMall！
GVGMall.com is established in May 2017. The team behind GVGMall.com has over 8 years of combined industry experience who have taken their passion for games and created a truly innovative service that puts users first.
Customer Support
Our customer service team is always customer-centric and committed to providing an excellent support experience. No matter when and where, our professional team is ready to provide you with 24-hour assistance to ensure you get a smooth and worry-free service experience. Whether answering questions, handling problems or providing personalized suggestions, we always stand at your perspective and become your trusted partner, so that you can feel our professionalism and sincerity in every interaction.
Make purchasing simple
We are committed to making it easier and more efficient for you to purchase your favorite games or software. When you purchase a game or software on our platform, you will immediately get a unique key in your account or receive an email with a unique key, allowing you to easily activate and start playing. We provide clear redemption guides for each platform to ensure that you can complete the operation without any worries. All products are digital, which not only greatly shortens the delivery time, but also makes your purchase experience more environmentally friendly and sustainable. By simplifying the purchase process, we let you focus on the game or software itself and enjoy the fun faster.
Is GVGMall.com legit?
We are a trusted and established company with a solid reputation for delivering top-quality games and software services. With over one million satisfied customers, we have built a strong track record of reliability and exceptional customer support.
Recently, some unscrupulous merchants in the market have pretended to be the gvgmall brand and sold substandard products, which has affected us and users. Make sure you shop at the trustworthy and genuine GVGMALL.com.
Contact info
United States
- service@gvgmall.com、market@gvgmall.com
- gvgmall.com
Windows 11 Pro Key $27 on Gvgmall.com
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response and solve my problem…
Quick response and solve my problem within minutes
28 July 2026
Unprompted review
Reply from GVGMALL.com
We're truly grateful for your 5-star review of gvgmall.com. Your encouragement inspires us to keep improving. Wishing you endless joy and all the best!
La key no funciona y no recibí mi…
La key no funciona y no recibí mi rembolso y tampoco contestan los chat es una estafa.
No compren en este sitio
19 July 2026
Unprompted review
Reply from GVGMALL.com
Lamento mucho la experiencia negativa que has tenido. Soy Yuki, tu agente de atención al cliente exclusiva en Trustpilot, y quiero ayudarte personalmente a resolver este problema.
Sin embargo, para poder revisar tu caso y verificar el estado de tu pedido y reembolso, necesito que me proporciones tu número de pedido y correo electrónico asociado a la compra. Como no tengo esa información, ya te he enviado una solicitud a través de Trustpilot para que puedas facilitármela. En cuanto la reciba, investigaré tu caso y te daré una solución.
Agradezco tu paciencia y comprensión. Espero tu respuesta.
2 softwares in one day!
2 softwares in one day!
I bought two very good software, 2 different, and installed, all in one day, as building a new laptop. Note that putting more than one software at the time into the basket for one buy seemed not to work, so I bought each software separately - I do not see any problem in than, maybe even I was doing something incorrect. So, one software at a time - everything went smoothly and the site is so transparent I had urge to come here and do some kudos.
The path I would recommend (for Microsoft products at least): follow the advice of gvgmall.com, understand what the software is, then go and download it according to their (gvgmall's) instructions, install it and see if you are happy with it. You can do that as the unlicensed version will in these cases work properly so you can test it, but it will say - unlicensed. So, if you are happy with the software, go and purchase the license at gvgmall.com They are extremely fast - within 10 minutes after payment you will have the key - so you simply go, enter key and that's it.
22 July 2026
Unprompted review
Reply from GVGMALL.com
We're truly grateful for your 5-star review of gvgmall.com. Your encouragement inspires us to keep improving. Wishing you endless joy and all the best!
As of July 20
As of July 20, 2026, I have not received any email. The solution is to refund my money in full.
18 July 2026
Unprompted review
Reply from GVGMALL.com
Thank you for confirming that you received the full refund via mail. We truly appreciate your patience throughout this process.
We are glad that we could resolve this matter to your satisfaction. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out – we're always here to help.
Wishing you all the best and a wonderful day ahead.
Affordable and trustworthy.
It is really affordable and the customer service always help you. I was having an issue so, they gave me a new key: no questions asked. Really easy to use. Just be careful to use the real website. I approve 👍.
20 July 2026
Unprompted review
Reply from GVGMALL.com
We're truly grateful for your 5-star review of gvgmall.com. Your encouragement inspires us to keep improving. Wishing you endless joy and all the best!
The chat is the BEST of web
The chat is the BEST of web. I had a problem with a link, and they solutioned It fastly. Great service.
30 June 2026
Reply from GVGMALL.com
Somos muito gratos pela sua avaliação de 5 estrelas na gvgmall.com. Seu incentivo nos inspira a melhorar cada vez mais. Desejamos alegrias sem fim e tudo de bom!
I bought a product from this company…
I bought a product from this company and they didn't deliver it; I contacted them but got no response. This company is a scam! Don't buy from them—they aren't trustworthy.
26 April 2026
Unprompted review
Reply from GVGMALL.com
Thank you for your feedback. This is Yuki, your dedicated customer support representative . I've received your review and would like to personally help resolve your issue.
May I ask if your problem has already been resolved? If not, I've sent you a request for more information through Trustpilot's backend. Please fill in your order number and contact email so that I can identify your case and assist you properly.
Please rest assured that we are a reliable seller, and we take every customer concern seriously. We are committed to helping you and will do our best to find a solution.
I sincerely apologize for the inconvenience you've experienced and truly appreciate your patience. We look forward to resolving this for you.
Reply from GVGMALL.com
We're truly grateful for your 5-star review of gvgmall.com. Your encouragement inspires us to keep improving. Wishing you endless joy and all the best!
Good services
Great service with fast and helpful customer support. I needed to swap a Windows Home key for a Pro version because I had made a mistake, and they resolved the issue in less than half an hour.
15 July 2026
Unprompted review
Reply from GVGMALL.com
We're truly grateful for your 5-star review of gvgmall.com. Your encouragement inspires us to keep improving. Wishing you endless joy and all the best!
Excellent service and outstanding customer support.
I am truly impressed with the quality of the technical support. They resolved my issue almost immediately. I only had to provide a screenshot of the Microsoft 365 error, and they responded right away by providing a new account. Excellent service and outstanding customer support.
14 July 2026
Unprompted review
Reply from GVGMALL.com
We're truly grateful for your 5-star review of gvgmall.com. Your encouragement inspires us to keep improving. Wishing you endless joy and all the best!
recomend very trusted
13 July 2026
Unprompted review
Reply from GVGMALL.com
Thank you for the amazing feedback on gvgmall.com! We're thrilled you enjoyed our service. Have a joyful day and stay safe!
BEST SITE EVEEEEEEEEER
BEST SITE EVEEEEEEEEER
Excellent solutions and good prices
10 July 2026
Unprompted review
Reply from GVGMALL.com
We're truly grateful for your 5-star review of gvgmall.com. Your encouragement inspires us to keep improving. Wishing you endless joy and all the best!
I am very satisfied with the purchase Estou muito satisfeito com a compra.
I am very satisfied with the purchase; the support was amazing. I will definitely buy from them again if the need arises—a very good experience, with confidence and security.
Fique muito satisfeito com compra, suporte sensacional precisando eu volto a compra novamente experiência muito boa com confiança e segurança
10 July 2026
Unprompted review
Reply from GVGMALL.com
Thank you for the amazing feedback on gvgmall.com! We're thrilled you enjoyed our service. Have a joyful day and stay safe!
excelent client service all times i…
excelent client service all times i bought here
7 July 2026
Unprompted review
Reply from GVGMALL.com
Thank you for the amazing feedback on gvgmall.com! We're thrilled you enjoyed our service. Have a joyful day and stay safe!
Great Suport
I had an issue because I bought the wrong key, but they resolved it very quickly by providing the correct key for activation. It worked perfectly.
5 July 2026
Unprompted review
Reply from GVGMALL.com
Thank you for the amazing feedback on gvgmall.com! We're thrilled you enjoyed our service. Have a joyful day and stay safe!
Excellent experience and service…
Excellent experience and great customer service! I had trouble with my Windows 11 Pro activation code, but when I contacted them on WhatsApp, they responded very quickly, gave me a new code, and I was able to activate Windows easily. Highly recommended!!!!
5 July 2026
Unprompted review
Reply from GVGMALL.com
We're truly grateful for your 5-star review of gvgmall.com. Your encouragement inspires us to keep improving. Wishing you endless joy and all the best!
i bought a windows home key but i have…
i bought a windows home key but i have the pro one and they gave me another win 11 pro key for free thats a freaking good service ty again
5 July 2026
Unprompted review
Reply from GVGMALL.com
Thank you for the amazing feedback on gvgmall.com! We're thrilled you enjoyed our service. Have a joyful day and stay safe!
Reply from GVGMALL.com
We're truly grateful for your 5-star review of gvgmall.com. Your encouragement inspires us to keep improving. Wishing you endless joy and all the best!
Defective product
Key was a repeated key and it did not work. Not impressed in my purchase, basically just wasted 40$ for a dead key. A refund would be nice.
1 July 2026
Reply from GVGMALL.com
We sincerely apologize for the unpleasant experience. Regarding your concern, we would be happy to process a refund for you. We have already sent you an email with further details – please check your inbox (and spam folder). We hope to resolve this for you as soon as possible.
Reply from GVGMALL.com
We sincerely apologize for the frustration and disappointment you've experienced. We completely understand your concern and take this matter very seriously.
We noticed that you've left three separate reviews, all referring to the same order. We have already reached out to you via email and also replied to your earlier comments on Trustpilot with our proposed solution. However, we haven't received any response from you so far.
We genuinely want to resolve this issue for you. Could you please check your inbox (and spam folder) and let us know your thoughts? We're here to help and will do everything we can to make things right.
We look forward to hearing from you.
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