GYMGENETIXReviews 

146
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I ordered on the 4th April. It is now 16th April and I have not received any updates since last week. I have not received my order and it said the delivery would be 2-3 days. I tried to contact Gymgyn... See more

Rated 2 out of 5 stars

Quick dispatch and delivery. However the items were quite poor quality; one was faulty. One gym set had hand-wash only on the labels, but this wasn't marked on the item listing - I wouldn't have bou... See more

Rated 1 out of 5 stars

TOTALLY SCAMMERS, THEY WELCOME YOU ON THEIR SITE WITH DISCOUNT CODE AND ONCE YOU MAKE A PURCHASE THOSE ITEMS BECOME NON REFUNDABLE. SERIOUSLY PATHETIC, HOPE THIS BEDROOM COMPANY SHUTS DOWN CAUSE TH... See more

Company replied

Rated 5 out of 5 stars

I first started wearing Gym Genetix last year and I haven’t looked back since! It’s comfortable, sculpting and makes me feel great. They have so many colour options to chose from and it’s good as you... See more

Company details

  1. Activewear shop

Written by the company

Premium, Affordable Active Wear For Men And Women


Contact info

2.5

Poor

TrustScore 2.5 out of 5

146 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(146)

1 review in the last 12 months

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Rated 1 out of 5 stars

SCAM COMPANY!

DO NOT BUY FROM THIS COMPANY. SCAM ALERT!

So I ordered a pair of light blue leggings; they arrived, I tried them on, they was see through so I sent them back.
No hassles there I thought. Oh how wrong I was. I’ve resorted to opening a case with PayPal to get a refund as the company wanted to refund me store credit - no thank you I want the option to spend my money elsewhere so the seller told me that she had refunded me already through PayPal and to ignore the store credit email. So I checked my PayPal - still no refund and now the seller is ignoring me. I’ve contacted trading standards as I’m entitled to a refund. The seller has the item back and my money too - for now.

Stay safe - ALWAYS pay with PayPal so you’re guaranteed a refund against fraudsters like this company.

8 October 2021
Unprompted review
GYMGENETIX logo

Reply from GYMGENETIX

Hi Abigail - we are very sorry to hear this. Can you provide your order number so we can look into this please?

Rated 1 out of 5 stars

I’m only giving them one star because I…

I’m only giving them one star because I have to. Appalling customer service, on the 4th of May I ordered an outfit I sent it back as it didn’t fit they’re saying they haven’t received the parcel Royal mail have left a card saying they’ve left it at their neighbours number 18 as they wasn’t available to take it.
It’s now the 3rd of June I’ve sent endless emails still I have not received my goods.
I wish I’d read reviews. Don’t order save your money.

Mmm

3 June 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous

I have amended my review as gymgenetics contacted me and have resolved my problems.
Initially I returned the leggings for an exchange, but didn’t receive them or any replies from numerous emails. However, it seems there was a problem their end and they apologised for their miscommunication and have sent me the leggings and gifted me a pair too.
The leggings are amazing. I bought the scrunch leggings as I have quite a big bottom but it isn’t pert - well…these leggings make my bum look like Kim k’s! They really hold your tummy in too so I had a flat tummy (I’m not the fittest of people!) and I received lots of compliments. They are extremely comfortable, flattering and wearable. I went to the pub in them and felt really good.
Thank you for restoring my faith and resolving the matter for me!

2 June 2021
Unprompted review
Rated 1 out of 5 stars

Ordered from here and paid by klarna

Ordered from here and paid by klarna, however not received the items and they sent me a pic of a door and said it’s been delivered!! However the picture is not of my door,, do not order from this company!!
Obviously a scam!! 🤬🤬🤬

2 April 2021
Unprompted review
GYMGENETIX logo

Reply from GYMGENETIX

Hiya Diane,

We are very sorry to hear that your package may have been delivered to the wrong address. Could you pls email us at sales@gymgenetix.com so we can get this matter looked into and resolved for you ❤

Rated 5 out of 5 stars

Missing item

I love, love, love my new workout clothes but I ordered the same outfit in 2 colours and only 1 arrived. Can someone help me please?

17 March 2021
Unprompted review
GYMGENETIX logo

Reply from GYMGENETIX

Hey beaut thank you for contacting us ❤ your missing item is being sent in a separate package. Pls see email xx

Rated 3 out of 5 stars

Ignore your emails

Ordered for my friends bday she loved the set despite the delay which the company sorted with some regular prompts. Otherwise nice gym sets

16 March 2021
Unprompted review
GYMGENETIX logo

Reply from GYMGENETIX

Hi darling, we are very sorry that your email was missed. However we apologise for the delay and we are glad this is now sorted ❤

Rated 5 out of 5 stars

gorgeous leggings

gorgeous leggings, love the material and the fit they are a little on the tight side for me but soooo nice!!! would defo buy again x

3 February 2021
Unprompted review
GYMGENETIX logo

Reply from GYMGENETIX

Hey Melissa ❤ Thank you so much. We are so glad you're happy with your items 🥰

Rated 5 out of 5 stars

Amazing leggings!

My leggings came quickly, are really lovely and thick and look amazing!! I don't have the biggest of bums, and these make me feel sooo much more confident, really love them!! (Might even need to order another pair)

4 January 2021
Unprompted review
GYMGENETIX logo

Reply from GYMGENETIX

Hiya Esther, thank you for your lovely review. We are really pleased the leggings give you more confidence ❤

Rated 5 out of 5 stars

Quality product

Quality product - very prompt delivery

16 December 2020
GYMGENETIX logo

Reply from GYMGENETIX

Hiya 💖 We are very glad you're happy with our product and service x

Rated 5 out of 5 stars

Excellent value for money and quality…

Excellent value for money and quality gym wear. I have so many sets and would highly recommend them. Naomi is fab always there to help and assist you.

4 December 2020
GYMGENETIX logo

Reply from GYMGENETIX

Hi Wendy 🥰 thank you so much for your continued support. We are very happy you are pleased with our products and service ☺

Rated 5 out of 5 stars

Great service and great quality

Great service and great quality! Love wearing them for my home Workouts and styling them for everyday wear. Thank you Gymgenetix xxx

4 December 2020
GYMGENETIX logo

Reply from GYMGENETIX

Hey Corrine, thank you ❤ So glad you're happy with our products xx

Rated 5 out of 5 stars

10/10

Amazing quality, great fit and very quick delivery!

2 December 2020
GYMGENETIX logo

Reply from GYMGENETIX

Hey Rachel 💖 thank you x We are so happy you love our products

Rated 4 out of 5 stars

Great Quality

I really love the quality of these leggings & top & the delivery time was amazing also. I didn't give 5 stars as I'm yet to work out in them as gyms are closed at the moment, but I have no doubt it'll be a great experience.

18 November 2020

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