I'd highly recommend this company. Their products are great - sturdy and easy to put together and fast delivery. Just as importantly I have had excellent customer service - very quick responses an... See more
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Review summary
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Ordered the cable crossover, 1-30kg dumbell set with rack, squat and bench rack with incline bench, 100KG weight plates, few barbells, everything spot on really good quality for the price! Delivery wa... See more
Company replied
Bought the GM2, bench and weights package, really good rack for a home gym. Easy to put together, all holes aligned and no bolts missing. A couple of small accessories I bought were misplaced by the c... See more
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Great product at a decent price. Highly recommended. The only comment of note is that the tracking info was not updated so my delivery came unexpectedly. Luckily someone was in to accept it as... See more
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Company details
- #24 of 48 best companies in Exercise Equipment Shop
- #56 of 120 best companies in Activewear shop
- #107 of 235 best companies in Fitness and nutrition
- #18 of 40 best companies in Fitness Equipment Wholesaler
- #89 of 129 best companies in Sporting Goods Shop
- #63 of 145 best companies in Sportswear Shop
About Gym Master
Written by the company
Welcome to
Gym Master
Gym Master UK offer a range of home gym exercise equipment, sports and fitness products such as weights, racks, power racks, cages, barbells, gym benches, weight lifting equipment & other exercise accessories.
Shop Cable Machines Shop Strength Training Shop Bars & Weights Shop Fitness Shop AccessoriesContact info
UNIT 1 1A, RASHES GREEN, NR19 1JG, DEREHAM, United Kingdom
- 01362697700
- contact@gymmaster.co.uk
- gymmaster.co.uk
4.6
Excellent
821 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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My Favourite shop for gym equipment
My Favourite shop for gym equipment, good quality, reasonable prices, delivery is not bad either
26 January 2025
Reply from Gym Master
Hello Leo,
Thank you for taking the time to leave us feedback.
We appreciate your kind words about our products and prices, and that you class us as your favourite gym equipment shop!
Kind regards,
Gym Master Customer Care Team
Reply from Gym Master
Hi Lauren,
We are happy to hear that you are impressed by our delivery speed and service.
Thank you for leaving us a review.
Kind regards,
Gym Master Customer Care Team
Reply from Gym Master
Hi Rodrigo,
Thank you for taking the time to leave feedback, we really appreciate your comments.
We are glad you were happy with your order and that you received fast delivery.
Kind regards,
Gym Master Customer Care Team
Great value machines!
The cables machine is very good value for money - I’m really impressed. I had an issue with a couple of the weight plates having splits in the plastic which was swiftly resolved by the CS team.
3 September 2024
Unprompted review
Reply from Gym Master
Hello,
Thank you so much for your review and for working with us to resolve the problems you experienced. We very much appreciate your patience and understanding.
Please let us know if there is anything more we can help you with.
Kind regards,
Gym Master Customer Care Team
Excellent product, delivery and price…
Ordered a set of 100kg bumper plates and 6ft international bar. Delivery was super quick and efficient, driver even unloaded outside my gym. The quality is excellent and feel as good as any large commercial gym plates. The 6ft international bar is great as can be used on a rack without huge overhang either side. Price very competitive too! Thanks!
9 January 2025
Unprompted review
Reply from Gym Master
Hi Mr Harrison,
Thank you for taking the time to share your feedback with us. We are pleased to hear how impressed you are with your bumper plates and international bar. We are also glad to hear your order arrived quickly and with excellent service.
Kind regards,
Gym Master Customer Care Team
Fair price and swift delivery
1 January 2025
Reply from Gym Master
Hi Hugh,
Thank you for taking the time to leave feedback, we really appreciate your comments.
We are glad your order arrived quickly and you were satisfied with the price.
Kind regards,
Gym Master Customer Care Team
Product was high quality and arrived on…
Product was high quality and arrived on time.
29 December 2024
Reply from Gym Master
Hi Adrian,
Thank you for taking the time to share your feedback with us. We are glad to hear your product was excellent quality and arrived on time.
Kind regards,
Gym Master Customer Care Team
Ordered three items in one transaction
Ordered three items in one transaction.
Unfortunately, the first delivery attempt was missed which meant I had to re-arrange for the delivery. Used the courier link to re-arrange for the following day. Only 1 of 3 items delivered as ridiculously each item was given a different tracking reference rather than being sent as one delivery so, a 3rd delivery attempt has been required for a single order. The kit, once it arrived was fine. Just
7 January 2025
Unprompted review
Reply from Gym Master
Hello Kate,
We are sorry to hear about the issues you have had with your delivery.
The three items you have ordered were unable to be sent in the same parcel, and therefore each parcel has to have it's own delivery tracking code. This way, if a single box is damaged or lost it does not impact the whole delivery.
After being unable to deliver all of your parcels on the first attempt, I can see that the parcels were then attempted separately. I apologise for this inconvenience.
Please could you reach out to us on contact@gymmaster.co.uk where we can try to resolve this for you
Kind Regards
GYM MASTER Customer Care Team
Absolutely brilliant products
Absolutely brilliant products, exact same manufacturing as some of the "bigger" brands at a fraction of the cost. Delivery always prompt and efficient also.
26 December 2024
Reply from Gym Master
Hi Barry,
Thank you for taking the time to leave feedback, we really appreciate your comments.
We are delighted to hear how impressed you are with your products and our fast delivery service.
Kind regards,
Gym Master Customer Care Team
Absolutely first class piece of…
Absolutely first class piece of equipment. Even the customer service was outstanding.
Definitely recommend.
1 January 2025
Reply from Gym Master
Hi Kim,
Thank you for leaving us feedback, we really appreciate you taking the time to do this.
We are glad to hear you were very happy with our customer service, as well as with you order.
Kind regards,
Gym Master Customer Care Team
quality product at a reasonable price
30 December 2024
Reply from Gym Master
Hi Martin,
Thank you for taking the time to leave feedback, we really appreciate you doing this.
We are delighted to hear that you were impressed with the quality and price of your product.
Kind regards,
Gym Master Customer Care Team
Great Sevice
From the date of Purchase and when my order arrived. Really great service, on top of that the quality of the product is truly great!
29 December 2024
Reply from Gym Master
Hi Ryan,
Thank you for taking the time to leave feedback, we really appreciate your comments.
We are pleased to hear that you received great service and a great quality product from us.
Kind regards,
Gym Master Customer Care Team
Ordered two items on New Years Day
Ordered two items on New Years Day - a cambered swiss barbell and some roller J cups. They were delivered on the 3rd, I couldn't believe it! Unreal timings especially given the time of year. I was expecting to wait at least a week.
The quality of the products is good. For the price, they are excellent. I had some small cosmetic defects on the barbell, but like I say, the price is unbeatable so it is what it is. I'll be ordering a few more things now.
4 January 2025
Unprompted review
Reply from Gym Master
Hi James,
Thank you for taking the time to leave feedback, we really appreciate your comments.
We are really pleased to hear that you received fast delivery on your order with us, and that you are impressed with the great quality of your Swiss Barbell and Roller J Cup Attachment.
If we can be of any further assistance please let us know.
Kind regards,
Gym Master Customer Care Team
Excellent product at a great price
Excellent product at a great price. 5/5.
Will definately use again.
26 December 2024
Reply from Gym Master
Hello
Thank you for confirming you are happy with the item and price.
I am sorry to hear that you are unhappy with the postage you were charged. This was because you ordered 3 items, but I have spoken to our team and authorised for them to refund you the additional two sets of postage ASAP. This partial refund will be visible on your payment method in 3-5 working days.
Please do not hesitate to let us know if we can be of any further assistance.
Kind regards
GYM MASTER Customer Care Team
rubbish machine give me a refund!
rubbish machine give me a refund!! full of plastic rubbish i would like the company to reach out to me, the machine also has issues and cables do not run smoothly.
26 September 2024
Reply from Gym Master
Hi Humza,
We're very sorry to hear about your experience with our product. We get excellent feedback for this machine at this price point, but your satisfaction is very important to us.
If you're experiencing issues with the machine and its components, we’d be happy to assist with troubleshooting or exploring a resolution. Please reach out to us directly at contact@gymmaster.co.uk or 01362 697700 so that we can resolve this for you as quickly as possible.
We truly value your business and appreciate the chance to make things right.
Kind Regards
GYM MASTER Customer Care Team
I never purchased this utem
28 November 2024
Reply from Gym Master
Hello Ursula,
Have you received delivery of the item ordered using your email?
We have tried to reach out immediately via the telephone number on the order we have registered against your email, but the number is not in service. Please can you contact us on 01362 697700 with more information or email us on contact@gymmaster.co.uk
We would like to investigate what has happened ASAP
Best regards,
Gym Master Customer Care Team
Excellent customer service
Excellent customer service - package was damaged in transit leading to a couple of parts falling out the box. Emailed the team on a Sunday, received a reply within a couple of hours and new parts delivered first class within 36hrs. Problem very easily fixed, would highly recommend.
11 December 2024
Unprompted review
Reply from Gym Master
Hi Alex,
Thank you for taking the time to leave feedback. We're sorry to hear about the issue with the transit but thrilled that our team could resolve it quickly for you. Providing excellent service is our priority, and we’re glad we could make things right. Thanks for recommending us, we truly appreciate it!
Kind Regards
GYM MASTER Customer Care Team
Awful customer service
Awful customer service. Been waiting over two weeks for an order that is not arriving. No phone line to call and refuse to engage with me over email regarding rescheduling the order with a different courier or receiving a refund.
10 December 2024
Unprompted review
Reply from Gym Master
Hi Maximillian,
We are sorry to hear about the delivery issues you have been facing. We believe that you finally received your order yesterday and we have reached out to you by email to try and find a solution to the problems you experienced. You can also call us on 01362 697700 if you would prefer.
We chased your order repeatedly but our courier let us down badly on this occasion, and we recognise that we also did not handle this matter well enough. Please accept our sincere apologies.
Kind regards,
Gym Master Customer Care Team
Superb quality bench
Superb quality bench. Feels solid. Worth the time putting it together. Excellent value compared to similar benches.
28 November 2024
Reply from Gym Master
Hello,
Thank you for taking the time to leave feedback, we greatly appreciate your comments.
We’re so happy to hear you’re impressed with the quality and sturdiness of the bench. Enjoy your workouts, and thanks for choosing us!
Kind regards,
GYM MASTER Customer Care Team
Brilliant SERVICE
28 November 2024
Reply from Gym Master
Hello,
Thank you for taking the time to leave feedback, we greatly appreciate your comments.
Kind regards,
GYM MASTER Customer Care Team
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