Gym Master Reviews 

821
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the sturdy build quality and affordable prices of the fitness equipment available on the site. Consumers frequently mention that the items are very easy to assemble and look fantastic in their home gym setups. People also appreciate the exceptionally prompt delivery services and the helpful customer assistance provided during their purchases. Some reviewers were not happy with occasional delivery delays, damaged packages, and missing parts upon arrival. A few other people also felt that courier issues caused frustrating setbacks and unexpected complications with receiving orders. Buyers occasionally noted that tracking updates could be improved to prevent confusion.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that items are sturdy, well-built,... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and prompt arrivals that often... See more

Quality

Customers had positive experiences with quality, highlighting that the equipment is strong, sturdy, and... See more

Price

People report high satisfaction with the competitive pricing and value offered. Consumers frequently mention... See more

Customer service

Customers consistently note positive experiences with customer service, praising its impeccable and top-tier... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd highly recommend this company. Their products are great - sturdy and easy to put together and fast delivery. Just as importantly I have had excellent customer service - very quick responses an... See more

Company replied

Rated 5 out of 5 stars

Ordered the cable crossover, 1-30kg dumbell set with rack, squat and bench rack with incline bench, 100KG weight plates, few barbells, everything spot on really good quality for the price! Delivery wa... See more

Company replied

Rated 5 out of 5 stars

Bought the GM2, bench and weights package, really good rack for a home gym. Easy to put together, all holes aligned and no bolts missing. A couple of small accessories I bought were misplaced by the c... See more

Company replied

Rated 5 out of 5 stars

Great product at a decent price. Highly recommended. The only comment of note is that the tracking info was not updated so my delivery came unexpectedly. Luckily someone was in to accept it as... See more

Company replied


Company details

  1. #24 of 48 best companies in Exercise Equipment Shop
  2. #56 of 120 best companies in Activewear shop
  3. #107 of 235 best companies in Fitness and nutrition
  4. #18 of 40 best companies in Fitness Equipment Wholesaler
  5. #89 of 129 best companies in Sporting Goods Shop
  6. #63 of 145 best companies in Sportswear Shop

About Gym Master

Written by the company

Welcome to

Gym Master


Gym Master UK offer a range of home gym exercise equipment, sports and fitness products such as weights, racks, power racks, cages, barbells, gym benches, weight lifting equipment & other exercise accessories.

Shop Cable Machines Shop Strength Training Shop Bars & Weights Shop Fitness Shop Accessories

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

821 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(821)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased with service and products .

Very pleased with service and products .

9 October 2025
Gym Master logo

Reply from Gym Master

Hello Lee,

Thank you for taking time to leave a positive review.

We are glad to hear that you are satisfied with the service we provide as well as our products!

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

Gymaster Equipment

Had a couple of issues on my end with the order but the team sorted it out asap. Excellent customer service and value for money.

1 July 2025
Gym Master logo

Reply from Gym Master

Hello Abhishek,

Thank you for your positive feedback, this is much appreciated.

We are thrilled to hear that you are satisfied with your order and we resolved your issue efficiently.

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

Items arrived when they said they would…

Items arrived when they said they would
Well packed no issues
Will use them again

9 October 2025
Gym Master logo

Reply from Gym Master

Hello Anthony,

Thank you for taking the time to leave us a review, we appreciate this.

We are happy to hear that you are satisfied with the delivery and the order itself.

We are pleased to hear you would order more products from us in the future.

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

GM1 Power Rack

Purchased a GM1 Power rack with cable system. Excellent build quality. Don't buy a cheap £250 rack. Pay the extra and the quality shows. Excellent customer service from start to finish also.

7 October 2025
Gym Master logo

Reply from Gym Master

Hello Aggie,

Thank you for taking the time to leave positive feedback, we really appreciate this.

We are pleased to hear you are happy with the quality of your new GM1 Power Rack and Cable System.

It is great to hear you received excellent customer service from our team!

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

Good quality products.

Received quickly .I have used Gym Master in the past, and I have always found their products to be to a good standard. Would most certainly recommend.

6 October 2025
Gym Master logo

Reply from Gym Master

Hello,

Thank you for your positive feedback.

We are glad to hear you received your order swiftly and we value your repeat custom.

We really appreciate your recommendations to others!

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

Great addition to my gym equipment

Great addition to my gym equipment, solid design, varying grips to train different parts of my back.
Love it!!!

29 September 2025
Gym Master logo

Reply from Gym Master

Hello Bob,

Thank you for taking the time to leave us positive feedback.

We are thrilled to hear this machine is a great addition to your gym set up

Kind regards,
Gym Master Customer Care Team

Rated 3 out of 5 stars

Brilliant very happy with equipment

Brilliant very happy with equipment

6 October 2025
Gym Master logo

Reply from Gym Master

Hello Colin,

Thank you for your review. We are pleased your are happy with your new item.

Please can you confirm if you meant to leave a 3* review? Please could you let us know if there was a problem with any part of our service, so that we can investigate this for you?

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

Value and quality through the roof

Value and quality through the roof. Searched for a 6ft Olympic bar for a standard rack. The Gym Master version is much cheaper with better specs than most of the more expensive bars.

6 October 2025
Gym Master logo

Reply from Gym Master

Hello Aaron,

Thank you for taking the time to leave positive feedback. We really appreciate this!

We are thrilled to hear you are pleased with the quality and value of the bar.

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

Brilliant top quality

Brilliant top quality

6 October 2025
Gym Master logo

Reply from Gym Master

Hello Jason,

Thank you for your positive review.

We are glad to hear this item is of top quality. We hope you enjoy your new order!

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

Speedy delivery and amazing power…

Speedy delivery and amazing power rack!! Its simply perfect, strong sturdy and easy to assemble

3 October 2025
Unprompted review
Gym Master logo

Reply from Gym Master

Hello,

Thank you for taking the time to leave feedback.

We are thrilled to hear you received your power rack promptly and that you are happy with this item.

We hope you enjoy!

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

Awesome and quick delivery just as good…

Awesome and quick delivery just as good if not better than competitors

24 September 2025
Gym Master logo

Reply from Gym Master

Hello Oliver,

Thank you for leaving positive feedback.

We are happy to hear you received your order promptly and that you are pleased with your recent purchase with us.

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

Very well packaged product

Very well packaged product, arrived quickly. And is exactly what I needed.

1 October 2025
Gym Master logo

Reply from Gym Master

Hi Lewis,

Thank you for your feedback.

We are happy to hear you received your order well packaged and promptly. We hope you enjoy your new product.

Kind regards.
Gym Master Customer Care Team

Rated 5 out of 5 stars

Great quality kit

Ordered the cable crossover, 1-30kg dumbell set with rack, squat and bench rack with incline bench, 100KG weight plates, few barbells, everything spot on really good quality for the price! Delivery was quick and efficient, 100% recommend, will purchase again shortly.

23 September 2025
Unprompted review
Gym Master logo

Reply from Gym Master

Hello,

Thank you for taking the time to share your feedback with us.

We are delighted to hear you think our items are good value for money and will be a returning customer!

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

Bought a rack a bench

Bought a rack a bench. Super quality and a great price. Slight issue which was handled quickly and professionally.

23 September 2025
Unprompted review
Gym Master logo

Reply from Gym Master

Hello Russell,

We appreciate you taking the time to leave us a review, thank you.

It is great to hear your items are good quality and we were able to resolve your issue quickly.

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

Items made really well

Items made really well, weight is spot on seem very robust

4 September 2025
Gym Master logo

Reply from Gym Master

Hello James,

Thank you for your great feedback, we really appreciate this!

We are pleased to hear you’re happy with the quality and sturdiness of your new items.

Kind regards
Gym Master Customer Care Team

Rated 5 out of 5 stars

Great prices

Great prices, but best of all great quality. Always sharp delivery and even when the courier dropped the ball they instantly followed up with an email explaining, and it still came quick despite this. I’ve had their stuff in my home gym a good while now and its been flawless. Great company will carry on using

3 September 2025
Gym Master logo

Reply from Gym Master

Hello Mark,

Thank you for your positive feedback, it is appreciated.

We are happy to hear you find our quality to be value for money and are a returning customer!

It is great to hear you had a good experience despite there being an issue with the courier.

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

Quick dispatch and I love the products…

Quick dispatch and I love the products , nothing to fault will keep buying from this site

1 September 2025
Gym Master logo

Reply from Gym Master

Hello,

We appreciate you leaving us a review, thank you.

We are glad to hear you were impressed with our items and service and hope to see you order more soon!

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

Amazing products and a fantastic price

Amazing products and a fantastic price, fast delivery. Really perfect all round and would highly recommend to anyone looking for equipment.

25 August 2025
Gym Master logo

Reply from Gym Master

Hello Daniel,

We appreciate you taking the time to leave us your feedback, thank you.

We are thrilled to hear that you would recommend us and our products!

We are also glad to hear you think our service is quick and delivers good value.

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

Good experience

1 September 2025
Gym Master logo

Reply from Gym Master

Hello Kenneth,

Thank you for leaving us a positive review. We really appreciate it.

We are happy to hear that your experience with us was good.

Kind regards,
Gym Master Customer Care Team

Rated 5 out of 5 stars

Ordered squat stands and bench

Ordered squat stands and bench, they were very easy to assemble and were delivered promptly.

1 September 2025
Unprompted review
Gym Master logo

Reply from Gym Master

Hello William,

We appreciate you leaving us a review, thank you.

We are glad to hear you found our items easy to assemble and you received them quickly.

Kind regards,
Gym Master Customer Care Team

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