I've wanted a Gymproluxe for a while and it's very much worth it. I've had it for just over a week and it's making a visible difference already as well as feeling great and stronger too. Highly recom... See more
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See what reviewers are saying
I bought this for both myself and my disabled sister (she has Secondary Progressive Multiple Sclerosis). She cannot get to the gym with only one functioning leg. This is a great gateway for bot... See more
Seemed a little slow to dispatch the product after ordering, i did receive the item though after 4 days which isnt too bad. First impressions very good, ive used the product for a little over a week s... See more
Company replied
I ordered the items with a few extras, week later nothing had arrived although I was bombarded with emails telling me how to make the most of my kit. When I followed up it transpired that one of the e... See more
Company details
Written by the company
We create exercise equipment that allows you to travel anywhere and can be used by anyone no matter your fitness level. We continue creating elegant but innovative equipment to encourage health and well-being in the lives of people everywhere--no excuses. With over 150,000 users and counting we are on the right track in making fitness more assessable for everyone.
We are proud to offer a lifetime guarantee on all our bands ✅
FREE 2-3 day shipping on all orders
We're so confident that you'll love our products, that we offer a 30-day money back guarantee - no questions asked!
Contact info
United Kingdom
- support@gymproluxe.com
- gymproluxestore.com
You should know
4.4
Excellent
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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3rd band to snap
I have had my GymProluxe now for 13 months and so far have had 2x green bands break (which were replaced) and now 1 black band has gone limp. I have sent 2 emails and completed the contact form. So far no response, so I agree with Brad - customer service is lacking. I enjoy using it, but I can not recommend to others as it keeps breaking. Like Brad I am considering other products. Update 4/7: Despite claiming to email me on 2/7 - I have not received anything. Highly disappointing!!
27 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Andrew,
We've reached out to you via email so we can look into this further and work towards a resolution. Our team is more than happy to help and will do everything we can to get this sorted for you as quickly as possible.
We appreciate the opportunity to make things right and look forward to hearing from you.
Best,
GymProLuxe Team 💪
Lifetime warranty - no customer service to claim
Update: 5 days after they have requested more information (which is a reference number i have not received for the request, and I've added my order number), and I'm still yet to receive any support. So I've updated my review to a one star.
I've had the Gymproluxe 2.0 for about 7 months now and have had the bands snap on me for the second time. Trying to get replacement bands is a nightmare. I've sent the email via the website, I sent it directly from my email. Last time they took over a week to respond, after I sent email every few days. This time I've waited nearly 3 weeks and had no response yet. It's frustrating as myself and my partner genuinely enjoy the product, but this is stopping us from using it and considering using other brands going forward
2 July 2026
Unprompted review
Reply from Gymproluxestore
Hi Brad,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration this has caused.
We've requested additional information so we can locate your details and investigate this further. Once we receive that information, we'll be able to assist you as quickly as possible.
We appreciate your patience and hope to hear from you soon so we can get this resolved for you as quickly as possible.
Best,
GymProLuxe Team 💪
Good pop up sauna
Delivery was quick and efficient. It was easy to set up. It heats up quickly. The chair supplied is very small. We replaced it with a folding camping chair. All in all very pleased. We don’t take it down so can’t comment on that, it lives in the garage. We like it a lot.
1 July 2026
Unprompted review
Reply from Gymproluxestore
Hi Ellen,
Thank you so much for taking the time to share your amazing feedback!
We're happy to hear that your Sauna Pod arrived quickly, was easy to set up, and heats up well. It's also great to know you've found a chair that works perfectly for your setup and that you're enjoying using it in your garage.
If you ever need anything in the future, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
This is rubbish and a complete waste of…
This is rubbish and a complete waste of money, bands snap after a few weeks. They just ignore your emails, so i would advise to steer well clear
15 August 2025
Unprompted review
Reply from Gymproluxestore
Hi Laurie.
We're sorry to hear that you've had this experience, and we sincerely apologise for the frustration and disappointment caused.
We'd like to reassure you that we offer a lifetime warranty on our resistance bands. If a band breaks under normal use, we're always happy to help arrange a replacement in line with our warranty policy.
We've also reached out to you via email so we can look into your specific case and work towards a resolution. We genuinely value your feedback and hope you'll allow us to make things right.
Best,
GymProLuxe Team 💪
I being taking pilates classes for…
I've been taking pilates classes for about 7 months and wanted something I could do at home to supplement them. Please note if you are considering this that this is not proper pilates, it's going through the motions but pilates is also about breathing, balance and core engagement and I felt this was glossed over in the classes on the app. I'm sticking to my in person classes and YouTube videos from qualified pilates instructors. This was a waste of £300 and is now collecting dust.
30 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Isabel,
Thank you for taking the time to share your feedback. We're sorry to hear that the experience didn't meet your expectations and that the product hasn't become a useful addition to your routine.
We completely understand your point that Pilates is about much more than simply performing the movements—it also involves breathing, balance, control, and core engagement, and we appreciate you highlighting this perspective.
We've requested a little more information and to see if there's anything else we can do for you. Your feedback is genuinely valuable to us and helps us continue improving both our training content and the overall customer experience.
Thank you again for sharing your experience, and we wish you all the best with your Pilates journey.
Best,
GymProLuxe Team 💪
Used it since it arrived
Used it since it arrived. One big issue is If I paid extra to make it to a certain amount I would receive a mystery free gift which I did. After contacting the company I found out it was for me to send a video of myself to a trainer for them to reply about what I was doing wrong. Bit of a con if I’m being honest. Cheaper versions of the product on the market
5 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Alan,
Thank you for taking the time to leave a review and share your feedback.
We're pleased to hear that you've been using your Gymproluxe kit since it arrived, but we're sorry that the mystery gift did not meet your expectations.
We understand that promotional gifts can be interpreted differently, and we're disappointed to hear that you felt let down by what was included. Your feedback is valuable to us, and we'll be sure to pass it on to the relevant team as we continue to review and improve our offers and promotions.
We appreciate your comments and hope that, despite this disappointment, you're enjoying the workouts and versatility that the Gymproluxe system provides.
If you ever need anything in the future, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
I accidentally purchased the Summer 2.0…
Update: 16/7/26
The issue is still not resolved.
The company continues to insist that I am asking for a second refund, which is simply not true. I accidentally placed two separate orders using different email addresses. One order was refunded but The other order was the one I physically returned.
My complaint is that they have refunded the wrong items. The order I returned was worth more than the refund I received, leaving me out of pocket. I have repeatedly explained that I am not asking for a duplicate refund—I am asking them to correct the refund so it matches the order that was actually returned.
Despite providing photographs of the returned items and explaining the situation several times, I am still being asked to complete forms relating to the other order instead of them addressing the incorrect refund.
This has turned what should have been a straightforward return into a long, frustrating, and unnecessarily complicated experience.
I accidentally purchased the Summer 2.0 bundle with the full kit twice due to an error during checkout. So far, I haven't received a confirmation email or any order information, despite the payment being taken from my bank account.
I've contacted the company to request that the duplicate order be cancelled, but I haven't had any response yet. For a company that doesn't offer a customer service phone number, I think email support should be much quicker, especially when customers are trying to resolve an urgent issue before an order is dispatched.
I'm writing this review based on my experience so far and will happily update it depending on how Gymproluxe handles my request.
I hope they respond soon and resolve the issue promptly.
21 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Fran,
Thank you for taking the time to leave your review.
We're very sorry to hear about your experience and apologise for the frustration this has caused.
We've requested a little more information so we can look into your concerns and assist you as quickly as possible. Once we hear back from you, we'll be happy to investigate this further and work towards a resolution.
We appreciate your patience and look forward to resolving this for you.
Best,
GymProLuxe Team 💪
Snapped band replacement
Well it took a bit of time to finally contact someone regarding a snapped band probmy fault as I’m not very Tech savvy, but once Gymproluxe received the issue the service was brilliant.
Filled in a quick form and my replacement band was delivered in a matter of days, excellent result.
Unfortunately now one of my white bands has also snapped so hopefully I will get the same result once I submit a further form,
Thanks to Hannah,Jamie and Marcus for all your fantastic help and assistance,
It is very much appreciated,
22 June 2026
Unprompted review
Reply from Gymproluxestore
Hi there,
Thank you so much for taking the time to leave such a thoughtful review!
We're delighted to hear that, once we were able to connect with you, the replacement process was smooth and that your new band arrived quickly. It's also wonderful to hear that we were able to provide the support you needed.
We're sorry to hear that one of your white bands has now snapped as well. Once you submit the replacement form, our team will review it as quickly as possible and do everything we can to get you back to your workouts without delay.
If you ever need anything else in the future, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
Great kit, great service
The resistance band and bar kit is a really well priced and convenient piece of equipment. Far better than my assortment of weights and much more portable. One of my bands snapped fairly soon after purchase, but the support team were excellent in arranging a replacement in no time.
26 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Ronnie,
Thank you so much for your fantastic review!
It's great to hear that you're enjoying the Band and Bar Kit and finding it more convenient and portable than traditional weights. That’s exactly what we designed it for.
We’re sorry that one of your bands snapped shortly after purchase, but we’re very pleased to hear that our support team was able to arrange a replacement quickly and make the process as smooth as possible.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything in the future, we’ll be more than happy to help.
Best,
GymProLuxe Team 💪
The team were extremely helpful
The team were extremely helpful. One of my bands broke and they were happy to help me through the process and very quickly sent me a replacement band . I really love this product and fits well in with my busy lifestyle
Thank you
25 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Carol,
Thank you for taking the time to share your experience with us.
We're happy to hear that our team was able to assist you quickly with your replacement band and make the process as smooth as possible. Customer satisfaction is incredibly important to us, so it's great to know you felt supported.
We're also thrilled to hear that you're loving your Gymproluxe and that it fits so well into your busy lifestyle. That's exactly what we designed it for!
Best,
GymProLuxe Team 💪
Ordered but never came…just took my…
Ordered but never came…just took my money. Said 48 hour delivery and it’s been over 2 weeks…no update, no “sorry there’s been a delay.”
8 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Mike,
Thank you for your feedback, and we’re really sorry to hear about your experience and the frustration this has caused.
We take this seriously, as this is not the service we aim to provide. We’ve already requested more information regarding your order so we can look into what has happened and resolve this for you as quickly as possible.
As soon as we have the details, we’ll be able to investigate fully and provide you with a clear update on your delivery.
We sincerely apologise again for the inconvenience and appreciate your patience while we get this sorted.
Best,
GymProLuxe Team 💪
Twice I ordered the sauna pod, twice it got canceled
I live in the EU. Twice I ordered the sauna pod, and twice it got canceled, but only after I asked if there was an estimate when it would get delivered. I even inquired before the second time I ordered if it was possible. They said yes. I ordered the day after, and now after 2 weeks when I ask when I can expect it, they cancel it again. This is just poor communication and service in my opinion.
22 June 2026
Unprompted review
Reply from Gymproluxestore
Hi there,
Thank you for taking the time to leave your feedback, and we’re truly sorry for the frustration and inconvenience you’ve experienced with your orders.
Unfortunately, due to current shipping restrictions and distribution limitations, we are unable to ship the Sauna Pod and Pilates Reformer to EU and US addresses at this time. This is something we are actively reviewing, but we understand this does not change the inconvenience caused to you.
We sincerely apologise for the miscommunication and any confusion this has caused. This is not the level of service we aim to provide, and your experience will be reviewed with the team to help improve clarity moving forward.
If you ever need anything in the future, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
I purchased my Gymproluxe Kit last…
I purchased my Gymproluxe Kit last November but put it straight into the wardrobe. After months, I decided I needed to actually use it. One of the bands on the belt was less taut than the other one so I emailed an email address I found from the order back in November. I got an immediate response and getting a replacement tube was hassle free. Very happy with the service received. And enjoying finally using the kit, following workouts on the app.
16 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Alayne,
We’re really glad to hear your replacement was sorted quickly and without any hassle, and even better that you’re now enjoying using your Gymproluxe kit and following the workouts on the app. That’s exactly what we love to hear.
If you ever need anything else in the future, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
Great Idea, Poor Quality
I don't normally write reviews on Trustpilot, but on this occasion I'm so frustrated that I felt I had to warn others before buying from this company.
I bought my Gymproluxe system in December 2025 and, to be honest, I loved it at first. It takes up very little space, allows you to do a huge range of exercises, and seemed like the perfect home workout solution. I was so impressed that I got rid of some of my bulkier exercise equipment to make room.
Then the problems started.
In February, the first resistance tube (black) snapped. Annoying, but these things can happen, so I contacted customer service. They offered a replacement, although I had to pay postage. Fair enough. The problem was that it took over a month to arrive, leaving me with only five tubes during that time.
The replacement finally arrived at the end of March. Then, on 9th April, another black tube broke. I submitted another replacement request and waited... and waited. After a month with no response, they eventually agreed to waive the postage fee as a "goodwill gesture". Great. Except we're now in June and I still haven't received it.
While waiting, two more tubes (green and white) broke on 11th June, leaving me with only three working tubes. I contacted customer service again and was offered a replacement set, but this time I was asked to pay postage again.
At this point I requested a refund and asked if I could return the whole system, but was told it was too late. Instead, I was informed that replacement stock would be available at the end of June or beginning of July.
Here's the part that really annoyed me: throughout all of this, I've continued receiving marketing emails saying the resistance tubes are on sale and available with 1–2 day dispatch. I pointed this out to customer service, but received no explanation and was still told replacements weren't available until late June or July.
To make matters worse, while trying to keep training with the few tubes I had left, another green tube snapped. Since purchasing the system in December, 5 out of the 6 original tubes have broken. The equipment is stored carefully in its original bag in a cupboard in my living room, and I'm not a professional athlete putting it through extreme use.
So, to summarise:
* 5 out of 6 original resistance tubes have broken within around 6 months.
* Only 1 replacement tube has actually been delivered.
* Another replacement was promised but never sent.
* I'm still waiting for a replacement set despite being told stock isn't available, while the company advertises the same products for immediate sale.
* Customer service responses are slow, inconsistent, and extremely frustrating.
It's such a shame because the actual concept of the product is excellent. Unfortunately, the quality of the resistance tubes and the after-sales support have completely let me down. At this point, I wish I could return everything, get my money back, and buy from another company.
Very disappointed.
19 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Agata,
Thank you for taking the time to share such detailed feedback, and we’re very sorry to hear about your experience and the frustration this situation has caused.
We want to reassure you that we take this seriously, and we will be reaching out to you separately to review your case in full and ensure everything is properly addressed.
Thank you again for bringing this to our attention, and we appreciate your patience while we investigate and respond to your concerns.
Best,
GymProLuxe Team 💪
Resistance bands keep breaking
One of the resistance bands has broken twice. The first time took a while to sort and I was charged for postage. Now another band has broken I know it’s going to be a hassle to get another one. It was a present for my husband and we wanted to really like it. But with bands breaking and then being charged to replace them we are left frustrated and very disappointed
18 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Alissa,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience with the resistance bands and the frustration this has caused.
We take all feedback seriously and would like to look into this further for you. We’ve requested a bit more information so we can properly review your case and ensure it’s handled appropriately under our support and warranty process.
Thank you again for bringing this to our attention, and we appreciate your patience while we work on resolving this for you.
Best,
GymProLuxe Team 💪
Reply from Gymproluxestore
Hi Simon,
We really appreciate your feedback and are glad to hear you’re happy with the product.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
Started using the Gymproluxe a couple…
Started using the Gymproluxe a couple months back and it's brilliant. Being able to fit in the various exercise programmes around work by being able to do them at home is a massive benefit. Also great after sales service when one of my bands needed replacing. Highly recommended.
17 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Scott,
We’re really pleased to hear that you’re enjoying your Gymproluxe system and that it’s helping you stay consistent with your workouts around your schedule. It’s exactly what we designed it for, so it’s great to know it’s making a positive difference for you.
We also really appreciate your kind words about our after-sales support. We always aim to make sure any issues, like replacement bands, are handled quickly and smoothly, so it’s great to hear that reflected in your experience.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
Lifetime guarantee is a game changer!
Lifetime guarantee is a game changer!
One of my resistance bands snapped after 6 months but the customer support were very helpful and responsive and will send out a new one, with just the postage to pay. Very happy with the service. Thank you!
16 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Ben,
Thank you for taking the time to leave such a positive review.
We’re really glad to hear you’ve had a good experience with our customer support team and that the replacement process was smooth for you. It’s great to know the lifetime warranty has given you confidence in your Gymproluxe system.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
GREAT PRODUCT and very controllable it…
GREAT PRODUCT and very controllable it does what it says I would highly recommend .its a great home sauna
11 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Alan,
Thank you so much for taking the time to leave such a kind review. We’re really pleased to hear that you’re enjoying the sauna and finding it effective and easy to control.
It means a lot to us to know the product is delivering on its promise and supporting your home wellness routine. We truly appreciate your recommendation and support.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
I’m getting results
I’m getting results, had lumbar and cervical surgery and it’s been an uphill battle. Gymproluxe has allowed me to start getting my strength back, I tried free weights and and realized the change that pain numbness and nerve damage had caused and this band resistance system is allowing my body to respond this product is changing my outlook I. Life THANK YOU I was a pipe and structural weldor to lose my quality of life I could made help industry be more profitable after the injury I needed others to help me and you have Thank You 🙏🏽
18 March 2026
Unprompted review
Reply from Gymproluxestore
Hi Reginald,
Thank you so much for taking the time to share this.
We are truly sorry to hear about everything you have been through following your surgeries, but we are really glad to hear that Gymproluxe is helping you rebuild strength and confidence in a way that feels safe for your body.
Your message means a great deal to our team. Hearing that the system is supporting your recovery and helping you regain movement after such a difficult journey is exactly why we do what we do.
We really appreciate your support and trust in us, and we are wishing you continued progress, strength, and healing as you move forward.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
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