Four weeks since ordering. No shirts. No updates. No replies. Gymroos happily took the money, then disappeared like a bad leg day excuse. If ignoring customers is their brand strategy, they’ve... See more
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Review summary
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They (Gymroos) shouldn’t be selling stock they don’t physically have and advertising it as “ready to ship in 2–5 days.” That’s misleading. Customers expect items marked as in stock to be available for... See more
Gym roos first time I bought were amazing. 2 years after decided to buy some new range. Ordered $300 worth of shorts on 13November25, contacted on 27thNov and got told 10 days, contacted again on 10... See more
Two years ago they were great…but now disgusting. Ordered in September received completely wrong sizes and colours in December. Sent return at my own cost. No reply or store credit until January as th... See more
1.5
Bad
190 reviews
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Hasn’t replied to negative reviews
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SCAMMERS who Blocks Customers
SCAMMERS
WORST service I have recieved
I purchased 6 pairs of shorts from gymroos on black Friday... After a week and no correspondence to shipping or updates I decided to email. I had a response about a week later stating that the shorts were out of stock and wouldn't be in stock for another 2 weeks... annoying as it is it happens. About a month later 5 pairs of the shorts arrived. I emailed again to ask where the 6th pair of shorts i paid for were and about a week later with no apology or acknowledgement of the terrible service I am still receiving. I had a short response stating the shorts were out of stock and will I accept a refund for the pair. I have since sent 2 emails without a response. I asked on Facebook and the company has BLOCKED me, kinda sad that a company would block a customer for asking for better service... Honestly have never received such terrible service as this. What annoys me more is I went with Gymroo over all the other brands because I wanted to support a smaller up and coming Aussie business.
I wish I had read all the other reviews stating how they don't respond and other customers didn't receive their order.
18 November 2023
Unprompted review
Absolute scammers
Ordered goods - never arrived.
Requested a refund, which they responded to and said they had processed, Confirmed with the bank that this was incorrect,
Since then they have refused to respond to emails or provide evidence of a refund transfer.
Absolute scam website.
17 November 2023
Unprompted review
Would absolutely not recommend anyone…
Would absolutely not recommend anyone to use this company. Delivery times are way longer than stated and customer service is absolutely rubbish.
15 December 2023
Unprompted review
Reply from gymroos.com.au
Hi Dawood,
We’re sorry to hear about your experience and understand your frustration regarding your order.
The shorts you ordered were a pre-order item, with a disclaimer clearly displayed in red on the product page. Pre-order processing time is not included in the estimated delivery time, and we apologise for any confusion this may have caused.
Thank you for your understanding.
Kind regards,
Gymroos Team
Disappointing, Frustrating and Useless
A 2nd time customer despite seeing the motif of gymroo and kangaroo wearing off fabric from the 1st batch.
This time the experience has been woeful.
3 items ordered early June. Nothing heard for 1 month.
After 3 or 4 emails Gymroo finally responded. To be informed one of the items I had ordered were now sold out. Frustrating but an Alternative selected.
Today package arrives with only 1 item. 6 weeks late. No explanation.
This company has really disappointed Poor customer services. Rubbish communication. Very poor attention or care to detail.
So now the battle commences for a refund
Avoid Avoid Avoid.
21 July 2023
Unprompted review
Reply from gymroos.com.au
Hi Neil,
We’re sorry to hear about your experience and understand your frustration regarding your order.
We’d like to clarify the situation:
All items that were out of stock were refunded, and any alternatives were offered.
The delay in communication initially occurred because no email address was provided at the time of purchase, which prevented our system from sending confirmation emails.
Our records show that the package sent included the items approved for shipment.
We strive to provide clear communication and timely service, and we regret any confusion caused. We encourage customers to contact our support team directly for assistance so we can resolve any outstanding issues efficiently.
Thank you for your understanding.
Kind regards,
Gymroos Team
Great Quality From Gymroos!
Did my first order with these at the start of the month.
Delivery took a little bit of time but they did advise correctly on the website and it was imported from Australia. No hidden import fees.
Shorts feel and fit great, absoloutely in love with my Oversized Erupt T Shirt though. Feels great quality and was a great pump cover
29 June 2023
Unprompted review
Reply from gymroos.com.au
Thank you so much, Marc. We’re grateful for your trust and support. Hearing that you’re happy with your purchase really means a lot to us.
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