I bought the little bag and although it’s lovely, the straps are that shiny that they don’t hold in the buckle. I emailed to express my disappointment and the reply just said ‘yes the material is shi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst Gymshark are prompt in sending items out, once again the courier company (Evri) delivered to the wrong address - this time half a mile away. Fortunately the home-owner was diligent and brough... See more
Company replied
Delivery was quick, but product too big, I have selected for an exchange for smaller size and returned the original. This was quick but all comms has stopped and not heard anything about when or if I... See more
Company replied
I usually love GymShark products but this latest T-shirt was not muscle fit it was so thick material get like cardboard. So stuff it didn’t hug the shoulders but sat above them. The customer service c... See more
Company replied
Company details
- #120 of 127 best companies in Activewear shop
About Gymshark
Written by the company
We’re Gymshark. We exist to unite the conditioning* community.
It’s not our goals that unite us, but the things we do to achieve them. Because although our training grounds and end goals might be different, sweat is our sport. And we’re a team of individuals who know that to go further, we go together.
*Conditioning is everything we do today to prepare for tomorrow.
It’s not our goals that unite us, but the things we do to achieve them. Because although our training grounds and end goals might be different, sweat is our sport. And we’re a team of individuals who know that to go further, we go together.
*Conditioning is everything we do today to prepare for tomorrow.
Contact info
GSHQ, Central Boulevard, B90 8AB, Solihull, United Kingdom
- support@gymshark.com
- gymshark.com
3.2
Average
40K reviews
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Great customer service
I ordered 2 pairs of shorts for my son for our holiday unfortunately evri lost my parcel,, 1 quick email to gymshark i was sent 2 more pairs express delivery...
26 March 2026
Reply from Gymshark
Hey,
Thanks so much for your great feedback! We're sorry to hear this happened, however, we’re really happy to hear you enjoyed your experience talking with our Customer Support team!
It means a lot to us, and we hope to see you back again soon 💪
Thanks,
Gymshark
I bought some of their sculpt leggings…
I bought some of their sculpt leggings 8 weeks ago. They are all Bally and falling apart, when I contacted the company their advice was to use a lint roller!!!
Don’t bother they look nice but within a few weeks you will be throwing them out. Stick to LSKD or other better quality brands.
9 April 2026
Unprompted review
Reply from Gymshark
Hi,
Thank you for taking the time to share your feedback with us.
We’re sorry that the product quality fell short of what you expected, and we understand how frustrating that can be.
We’ll be sure to share your feedback with the relevant teams.
Thanks,
Gymshark
Outstanding service
Amazing brand, clothes are fit for purpose and styled. Customer service team is amazing any issue is rectified promptly
8 April 2026
Great item 💪
8 April 2026
Reply from Gymshark
Hey,
Thank you for taking the time to get in touch 😊
We’re glad your experience with Gymshark lived up to your expectations.
Hearing this feedback really motivates our team to keep improving 💪
Thanks,
Gymshark
Easy shopping on site and the app and…
Easy shopping on site and the app and every time I’ve ordered it’s been hassle free and arrived earlier than expected.
8 April 2026
Reply from Gymshark
Hey,
Thank you for the five-star review 🤩
We appreciate you taking the time to leave a review!
It’s great to know you had a smooth and positive experience shopping with Gymshark.
Thanks for your support 🙌
Thanks,
Gymshark
Reply from Gymshark
Hey Shreyo, thanks so much for your great feedback! We’re really happy to hear you enjoyed your experience shopping with Gymshark. It means a lot to us, and we hope to see you back again soon 💪 Thanks, Gymshark
Excellent items and super quick shipping
8 April 2026
Reply from Gymshark
Hey,
Thanks so much for the kind words! We're really pleased you've had an amazing experience shopping with us. Your support keeps us motivated to deliver consistently 💙
Thanks, Gymshark
Great company
Great company. Quick delivery, and packaged nicely. Base layer black thermal tops are good quality. Will definitely be a returning customer
8 April 2026
Reply from Gymshark
Hi!
Thanks so much for the kind words! We're really pleased you've had an amazing experience shopping with us. Your support keeps us motivated to deliver consistently 💙
Thanks, Gymshark.
Great service
Great service, quick dispatch and the Onyx hoodie is exactly what my son wanted. Happy son, happy mum.
8 April 2026
Reply from Gymshark
Thanks so much for your great feedback! We’re really happy to hear you enjoyed your experience shopping with Gymshark. It means a lot to us, and we hope to see you back again soon 💪
Amazing customer service
Amazing customer service. I had an issue with my order and they resent a new pair of leggings to me straight away. very happy
8 April 2026
Unprompted review
Reply from Gymshark
Thanks for the kind words! We’re glad your experience with Gymshark lived up to your expectations. Hearing this feedback really motivates our team to keep improving.
Was lucky to get what I wanted from the…
Was lucky to get what I wanted from the latest drop. Arrived next day. Great quality. A little pricey, but you get what you pay for
7 April 2026
Reply from Gymshark
Thanks so much for the kind words! We're really pleased you've had an amazing experience shopping with us. Your support keeps us motivated to deliver consistently 💙
Always chasing refunds
Wow, again I am chasing my refund posted back over 4 weeks ago. Communication poor and company seem to make it difficult to make contact!
Even though I have loyalty point I will probably leave them there and not buy from gymshark again.
7 April 2026
Unprompted review
Reply from Gymshark
Hey,
Thanks for sharing your feedback with us. We're sorry to hear that your Gymshark experience didn’t meet expectations. We’re always looking at ways to improve, and your comments help us do exactly that.
Thanks, Gymshark.
Declining quality, cheap products
Always been a big fan of Gymshark but a combination of declining quality and poor customer service really starting to show.
Thought I’d treat myself to a running tank top do once for my first marathon (for £40!) - having trained in it once, and washed once - following their washing instructions - the stitching on it has completely started to come loose on it.
Their customer service response? “Sorry - try a lint roller”. I don’t know of any lint rollers that can fix stitching that has come loose.. really really disappointing
7 April 2026
Unprompted review
Reply from Gymshark
Hey there,
Thanks for taking the time to share your feedback. We’re really sorry to hear that your experience shopping with Gymshark didn’t meet expectations. This isn’t the experience we aim to deliver, and we appreciate you bringing it to our attention.
Thanks,
Gymshark
Good
Went to the dubai mall and bought some stuff there, quality was pretty good but prices are pretty expensive but i wouldnt lowkey recommend.
7 April 2026
Unprompted review
Reply from Gymshark
Hey,
Thanks so much for your great feedback! We’re really happy to hear you enjoyed your experience shopping with Gymshark. We've also provided your feedback to the relevant team!
Thanks,
Gymshark
Reply from Gymshark
Hey there,
We appreciate you taking the time to leave a review! It’s great to know you had a smooth and positive experience shopping with Gymshark. Thanks for your support 🙌
Thanks,
Gymshark
Awful quality, cheap, bad customer service
Horrible company to deal with. Products are faulty. I had the seam on the bum ladder while in the gym. No apology until I called them out on it and asked for it be escalated and got told to wait 24 hours. No refund as yet and I’ve asked for the whole order refunding because now half of the leggings I purchased are fault!
7 April 2026
Unprompted review
Reply from Gymshark
Hey,
Thanks for taking the time to leave this review.
We’re sorry to hear about your experience! We have shared your feedback with our team and will use it to help us make improvements in the future. If you have any further questions or feedback, please let our Support Team know at support@gymshark.com!
Thanks,
Gymshark
It’s really embarrassing that the…
It’s really embarrassing that the clothes I bought started wearing out after just three uses. How is this even possible in terms of fabric quality?
10 December 2025
Unprompted review
Reply from Gymshark
Hi,
Thank you for bringing this to our attention.
We’re sorry to hear about your experience. Quality is extremely important to us, so it’s disappointing to hear that your item didn't hold up the way it should have.
If you haven’t already, please get in touch with our Customer Support Team so this can be looked into further. You can do this via the chat widget on our website or through the support section in our app.
Thanks,
Gymshark
These leggings do not last
These leggings do not last & if they give up a day after 6 months then there’s nothing they will do about it. The quality is shocking!
6 April 2026
Unprompted review
Reply from Gymshark
Hi,
Thanks for taking the time to share your feedback.
We’re really sorry to hear that the quality of your Gymshark items didn’t meet expectations.
We appreciate you bringing this to our attention, as your feedback helps us to make improvements.
Thanks,
Gymshark
It’s a company run by useless bots
It’s a company run by useless bots. I placed an order just before Easter, assuming delivery would be a little slower due to the bank holidays; however, delivery was much quicker and I was going to be away. I had requested delivery to a pickup locker and I had never heard of the delivery company but they only gave me three days to collect. There is no way of contacting Gymshark nor the delivery company to delay the delivery date as I am away. Consequently, the parcel has been returned to sender. I can honestly say that this is probably the worst customer service I have ever experienced.
6 April 2026
Unprompted review
Reply from Gymshark
Hey there,
We're so sorry to hear this!
Could you please email our support team at support@gymshark.com? You'll receive an automatic email from our Gymshark bot, requesting your order details for data protection purposes. Please ensure you reply to this email as this will forward your request to a member of our Support Team, who will then help resolve your issue.
Thanks,
Gymshark
Reply from Gymshark
Hey,
Thanks for your review. We're sorry to hear this!
Could you please email our support team at support@gymshark.com? You'll receive an automatic email from our Gymshark bot, requesting your order details for data protection purposes.
Please ensure you reply to this email as this will forward your request to a member of our Support Team, who will then help resolve your issue.
Thanks,
Gymshark
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