I bought the little bag and although it’s lovely, the straps are that shiny that they don’t hold in the buckle. I emailed to express my disappointment and the reply just said ‘yes the material is shi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst Gymshark are prompt in sending items out, once again the courier company (Evri) delivered to the wrong address - this time half a mile away. Fortunately the home-owner was diligent and brough... See more
Company replied
Delivery was quick, but product too big, I have selected for an exchange for smaller size and returned the original. This was quick but all comms has stopped and not heard anything about when or if I... See more
Company replied
I usually love GymShark products but this latest T-shirt was not muscle fit it was so thick material get like cardboard. So stuff it didn’t hug the shoulders but sat above them. The customer service c... See more
Company replied
Company details
- #120 of 127 best companies in Activewear shop
About Gymshark
Written by the company
We’re Gymshark. We exist to unite the conditioning* community.
It’s not our goals that unite us, but the things we do to achieve them. Because although our training grounds and end goals might be different, sweat is our sport. And we’re a team of individuals who know that to go further, we go together.
*Conditioning is everything we do today to prepare for tomorrow.
It’s not our goals that unite us, but the things we do to achieve them. Because although our training grounds and end goals might be different, sweat is our sport. And we’re a team of individuals who know that to go further, we go together.
*Conditioning is everything we do today to prepare for tomorrow.
Contact info
GSHQ, Central Boulevard, B90 8AB, Solihull, United Kingdom
- support@gymshark.com
- gymshark.com
3.2
Average
40K reviews
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just sick af
4 April 2026
Reply from Gymshark
Hey,
Thank you for leaving a review 🙌
We're so happy to hear this!
Creating a great end-to-end shopping experience is really important to us, so it’s great to know you enjoyed shopping with Gymshark 💙
Thanks,
Gymshark
very fast delivery, onyx
very fast delivery, loads of stock on the onyx so everyone could get one
26 March 2026
Reply from Gymshark
Hey,
Thanks for sharing your review with us.
We're so pleased you've had a positive experience shopping with us and got your hands on our new Onyx collection 💙
We hope to always meet your expectations!
Thanks,
Gymshark
Reply from Gymshark
Hey,
Thanks for the kind words! 💙
We’re glad your experience with Gymshark lived up to your expectations.
Hearing this feedback really motivates our team to keep improving 🙌
Thanks,
Gymshark
Ordered at 8pm on a Monday evening and…
Ordered at 8pm on a Monday evening and it arrive the next day by midday!
5 April 2026
Reply from Gymshark
Hey,
Thanks for your review.
We're so glad you've enjoyed your experience shopping with us! We hope to always meet your expectations 💙
Thanks,
Gymshark
Reply from Gymshark
Hey there,
Thanks for the kind words! We’re glad your experience with Gymshark lived up to your expectations. Hearing this feedback really motivates our team to keep improving.
Thanks,
Gymshark
Reply from Gymshark
Hey,
We appreciate you taking the time to leave a review! 🥳
It’s great to know you had a smooth and positive experience shopping with Gymshark.
Thanks for your support 🙌
Thanks,
Gymshark
Highly recommend this brand, keep coming back to them…
Paid for standard delivery and had my product within 2 days of ordering, I highly recommend Gymshark, it’s all very efficient and amazing quality. It’s been my 5th time ordering with them now and each time everything has been exactly what I had expected!
4 April 2026
Reply from Gymshark
Hey there,
Thanks so much for your great feedback! We’re really happy to hear you enjoyed your experience shopping with Gymshark. It means a lot to us, and we hope to see you back again soon 💪
Thanks,
Gymshark
Reply from Gymshark
Hi,
Thanks so much for your great feedback! 🤩
We’re really happy to hear you enjoyed your experience shopping with Gymshark.
It means a lot to us, and we hope to see you back again soon 💪
Thanks,
Gymshark
Reply from Gymshark
Hey,
Thanks for your review and recommendation!
We're so glad you've had a positive experience shopping with us and truly value your support! 🦈
Thanks,
Gymshark
A bit pricey
Shorts were a bit wide considering they're supposed to be slim fit. Also slightly pricey for what they are.
4 April 2026
Reply from Gymshark
Hey,
Thank you for taking the time to get in touch.
We're sorry to hear the fit wasn’t quite right, we completely understand how important it is to feel comfortable and supported in your gear.
Please know your feedback has been noted and will be shared with our Product Team as we continue to work on improving sizing consistency 💙
Thanks,
Gymshark
The products are of good quality and…
The products are of good quality and help me feel more confident
4 April 2026
Reply from Gymshark
Hey,
Thanks for your review.
We're so glad to hear you've had a great experience shopping with us! It's amazing to hear the positive impact Gymshark has had on your confidence 💙
Thanks,
Gymshark
Very poor sizing and the thread are…
Very poor sizing and the thread are incredibly frayed
4 April 2026
Reply from Gymshark
Hi,
Thanks for your review.
We're sorry to hear this, especially as quality means so much to us.
We've shared your feedback with the relevant team.
If you believe your item is faulty, please reach out to our Customer Support Team so this can be looked into further. You can do this via the chat widget on our website or through the support section in our app.
Thanks,
Gymshark
I dislike some of the new clothes and…
I dislike some of the new clothes and collections Gymshark have been putting out and need to go back to roots with design
4 April 2026
Reply from Gymshark
Hi,
Thank you for your review.
We appreciate you sharing this feedback with us, especially as community feedback is so valuable to us! We've shared this with the relevant teams.
Our Support Team is always available if you have any further comments.
Thanks,
Gymshark
I MISS THE OLD GYMSHARK CLOTHING ITEMS…
I MISS THE OLD GYMSHARK CLOTHING ITEMS YES THE ONYX HOODIE DROP WAS GREAT BUT GIVE THE GYMSHARK FANS WHAT THEY WANT BRING BACK SOME OLD ITEMS FOR EXAMPLE THE PHANTOM SEAMLESS JUST BRING BACK THE CLASSICS
4 April 2026
Reply from Gymshark
Hey,
Thanks for your review.
We appreciate your feedback and love hearing from our community about what works. We have shared this with the relevant teams!
Your continued support means so much to us💙
Thanks,
Gymshark
The socks last around 4 to 5 month's
The socks last around 4 to 5 month's. They're not cheap. I will stop buying them now. More about profit then quality!
4 April 2026
Unprompted review
Reply from Gymshark
Hi,
Thank you for your review.
We’re sorry to hear about your experience! We have shared your feedback with our team and will use it to help us make improvements in the future.
If you have any further questions or feedback, please let our Support Team know at support@gymshark.com.
Thanks,
Gymshark
I love this brand all is perfect here I…
I love this brand all is perfect here I really also be part of this in few months as a influencer and inspiration for others
3 April 2026
Reply from Gymshark
Hey,
Thanks so much for your 5-star review!
We're so glad you love Gymshark as much as we do. We love being part of your fitness journey and appreciate your support 💙
Thanks,
Gymshark
Dreadful customer service
Dreadful customer service, my parcel was delivered to a different address, unclear where, and the customer service team will not help or offer a refund, despite it being their legal responsibility if my goods have not been delivered. Expect more from a brand like this especially for an order over £150. I will be taking this further but do not recommend ordering.
4 April 2026
Unprompted review
Reply from Gymshark
Hey there,
Thanks for taking the time to leave us a review.
We have reviewed this further and are pleased to see our Support Team have been able to resolve this issue. We always want to do and be better, so rest assured, your feedback has been shared with the relevant team. If you have any further questions, please let our team know.
Thanks,
Gymshark
Quick delivery
Quick delivery, loved the styles. Only issue I had was my sports bra, went by the size guide but just wasn’t right. Easy returns and exchange though so can’t complain!
30 March 2026
Reply from Gymshark
Hi,
Thank you for taking the time to leave a review.
We're delighted to hear that you're enjoying your Gymshark gear!
We’re always listening and learning from feedback like yours, as it helps us improve in any way we can. This has been shared with our Product Team 💙
Thanks,
Gymshark
Reply from Gymshark
Hey,
Thank you for the five-star review! 🤩
You're the best!
Thanks,
Gymshark
Poor Customer Service - Rewards never Honored.
I reached Tier 4 in the Gymshark rewards program but was never able to use any of the rewards. Every time I tried to access them, the app displayed an error message. Despite reaching out multiple times, I was only told that my codes had expired—even though I never received them in the first place.
They keep mentioning my rewards expired. It's only been four months since I received my award. Per their website, my rewards, specifically XP rewards, expire after 12 months. They don't even know how to respond; they only use generic responses and don't even honor their own policy..
Customer service agents kept repeating the same scripted responses without offering real help or escalation. I asked for reinstatement of my rewards and even requested a manager, but nothing was resolved. Instead of fixing the issue, they tried to redirect me to promotional emails.
This experience shows a lack of accountability and genuine support. I feel ignored as a loyal customer, and Gymshark failed to honor the rewards I earned. Very disappointing service.
To finish up, their quality in clothing has dropped significantly. My dark colors have washed away after three washes, carefully following the instructions tags advise.
1 April 2026
Unprompted review
Reply from Gymshark
Hey there,
Thanks for taking the time to leave us a review.
We're so sorry to hear this. Our loyalty programme offers rewards each time you reach a new tier by gaining XP. These XP have a 12 month expiry date. However, the rewards received (gift cards and promotions) have a 3 month expiry date. Unfortunately, if these expire, we're unable to reinstate these. We're so sorry about this.
Providing a great shopping experience is really important to us, so it’s disappointing to learn that we fell short on this occasion. Thank you for highlighting this, your feedback has been shared with the relevant team.
Thanks,
Gymshark
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