Products were great delivery took a while. I had to contact them to check when it would be delivered but came within days when i did. But that might just be coincidence
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #220 of 233 best companies in Fitness and nutrition
- #82 of 85 best companies in Health food shop
- #259 of 272 best companies in Vitamin & Supplements Shop
Written by the company
Gymstop is an up and coming online retailer specialising in Sports Nutrition, with an emphasis on Short & Out of Date products - helping you save up to 90% off the RRP. We currently have a range of over 7000 products in stock, and close to 150 suppliers ranging from global brands to niche independent products. We try to offer the best products and service at the lowest cost to you, this is why your honest feedback is so important to us.
Contact info
Unit 1, Burnside Mews, TN39 3FT, Bexhill-On-Sea, United Kingdom
- +44 1424 760030
- help@gymstop.co.uk
- gymstop.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Communication breakdown
I ordered a product a few months ago. I got an order confirmation but no dispatch notification for days. They didn't bother to contact me; I needed to contact them to ask about the order. Their response was: we need to restock on a specific date and then dispatch. I accepted that I had to wait a couple more weeks for the restocking to take place. The restock date came and passed. They didn't bother to contact me. Again, I had to contact them a week later. We ended up cancelling the order. Their complete inability to send me an email to let me know about the issues and delays is outrageous.
Order 3 weeks ago
Order 3 weeks ago. No updates, no delivery, only one email saying they would check and update me in 12 hrs. Nothing back. Not answering phone calls. Dont waste your money. I am now chasing them for answers...
Order 2 x products 3 weeks ago
Order 2 x products 3 weeks ago, still hasn’t arrived or any communication from the company although the delivery was supposed to be 7 days. Terrible service
Website easy to use...quick deliver…
Website easy to use...quick deliver excellent service 😊😊
Great service and competitive pricing
Always a great service from Gymstop plus competitive pricing. I'll be looking to buy all my supplements from them.
fantastic company
fantastic company, great prices and products range, amazing prices for short date products too!
Over two weeks and still my order…
Over two weeks and still my order hasn’t arrived. Contacted on all platforms. Please avoid at all costs
Late order, still not arrived
This always happens when I order from here, it takes ages and ages before my order even gets dispatched, then you email asking where the order is and you get no response, will be my last order from here now.
Order placed 20th February still no…
Order placed 20th February still no sign of the order. I have sent 2 emails to chase to find out out when will be dispatched but no reply.. as I had paid using PayPal i hoped they would be able to help, someone in Finance replied assuring customer service would contact me by the end of the day, that was yesterday and I have yet to receive any communication, will definitely not be using them again if they have assured something will happen but failed to do so, definitely avoid.
Slow delivery no communication or…
Slow delivery no communication or apologies about the delay delivery
Waited over two weeks for delivery and received half my order
Orders some protein powder and pre workout samples on the 9th Feb. I emailed them on the 17th Feb to ask for some tracking information. This was ignored. I then emailed again on the 20th which resulted in an apology but then radio silence till the 24th. I emailed once more, a bit disgruntled this time, and received a reply stating it will be shipped asap and a refund will be issued. Unfortunately upon arrival (26th) I only received half my order (protein samples) and no sign of a refund yet. Would not recommend
About product
About product
Happy Belly Caramelised Nuts Assorted 1.44kg
Don't buy it discussing
All go to in bin :-(((
excellent customer service
Contacted re out of date product. Immediately refunded and quick reply to email. Excellent customer service.
Fantastic
Fantastic, products arrived on time , brilliant prices. Read the reviews first and wasn't sure but no problems at all and will definitely order from them again.
I come to this website as it always has…
I come to this website as it always has good products are really reduced prices, sometimes the shipping may take a little longer than expected but I haven’t had any issues with any products
My Go To for Sugar Free
This is the third time i've used Gymstop and they continually deliver great service. Their out of date section is great value and I look forward to many more deals.
Great products
The product recieved was not rhe…
The product recieved was not rhe product advertised. I have contacted them and no response as of yet. Curious to see if they will resolve this
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








