Gymstop.co.uk Reviews 

3,568
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online store features a wonderful selection of goods available at brilliant bargain prices, alongside very fast dispatch times on most purchases. Shoppers also deeply appreciate the responsive customer support team whenever they need friendly assistance with their active orders or general inquiries. Some reviewers were not happy with unexpected delivery delays, occasional missing items, and incomplete packages arriving at their doorsteps. People additionally pointed out instances where they received consumable items that were heavily past their expiration date and noticeably stale.

What people talk about most

Product

Reviewers mention ambiguous feedback about product experiences, as opinions are sharply divided regarding... See more

Order

Users describe ambiguous interactions with order experiences, as many customers report fast shipping,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the fast shipping times,... See more

Service

Consumers find service to be positive, highlighting fast and efficient handling along with great all-around... See more

Price

People report ambiguous experiences with price, as opinions on costs and promotions vary significantly among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products were great delivery took a while. I had to contact them to check when it would be delivered but came within days when i did. But that might just be coincidence

Rated 3 out of 5 stars

I have placed two orders now fron Gymstop. On the whole I was fairly pleased with the service received. The website has a very large selection of items and my order was shipped fairly quickl... See more

Company replied

Rated 5 out of 5 stars

My first order and what a great transaction from start to finish, no problems whatsoever. I bought Red Dragon energy drinks for the brilliant sale price of £10 a case, I was unsure if short dated... See more

Rated 5 out of 5 stars

Great prices, huge range, customer service is extremely quick and goods are very well packed by someone whom has common sense and does a great job. Have made many purchases and never a problem with th... See more


Company details

  1. #220 of 233 best companies in Fitness and nutrition
  2. #82 of 85 best companies in Health food shop
  3. #259 of 272 best companies in Vitamin & Supplements Shop

Written by the company

Gymstop is an up and coming online retailer specialising in Sports Nutrition, with an emphasis on Short & Out of Date products - helping you save up to 90% off the RRP. We currently have a range of over 7000 products in stock, and close to 150 suppliers ranging from global brands to niche independent products. We try to offer the best products and service at the lowest cost to you, this is why your honest feedback is so important to us.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(3,568)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Communication breakdown

I ordered a product a few months ago. I got an order confirmation but no dispatch notification for days. They didn't bother to contact me; I needed to contact them to ask about the order. Their response was: we need to restock on a specific date and then dispatch. I accepted that I had to wait a couple more weeks for the restocking to take place. The restock date came and passed. They didn't bother to contact me. Again, I had to contact them a week later. We ended up cancelling the order. Their complete inability to send me an email to let me know about the issues and delays is outrageous.

30 January 2025
Unprompted review
Rated 1 out of 5 stars

Order 3 weeks ago

Order 3 weeks ago. No updates, no delivery, only one email saying they would check and update me in 12 hrs. Nothing back. Not answering phone calls. Dont waste your money. I am now chasing them for answers...

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Late order, still not arrived

This always happens when I order from here, it takes ages and ages before my order even gets dispatched, then you email asking where the order is and you get no response, will be my last order from here now.

11 March 2025
Unprompted review
Rated 1 out of 5 stars

Order placed 20th February still no…

Order placed 20th February still no sign of the order. I have sent 2 emails to chase to find out out when will be dispatched but no reply.. as I had paid using PayPal i hoped they would be able to help, someone in Finance replied assuring customer service would contact me by the end of the day, that was yesterday and I have yet to receive any communication, will definitely not be using them again if they have assured something will happen but failed to do so, definitely avoid.

20 February 2025
Unprompted review
Rated 1 out of 5 stars

Waited over two weeks for delivery and received half my order

Orders some protein powder and pre workout samples on the 9th Feb. I emailed them on the 17th Feb to ask for some tracking information. This was ignored. I then emailed again on the 20th which resulted in an apology but then radio silence till the 24th. I emailed once more, a bit disgruntled this time, and received a reply stating it will be shipped asap and a refund will be issued. Unfortunately upon arrival (26th) I only received half my order (protein samples) and no sign of a refund yet. Would not recommend

9 February 2025
Unprompted review
Rated 2 out of 5 stars

About product

About product
Happy Belly Caramelised Nuts Assorted 1.44kg
Don't buy it discussing
All go to in bin :-(((

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, products arrived on time , brilliant prices. Read the reviews first and wasn't sure but no problems at all and will definitely order from them again.

23 January 2025
Rated 5 out of 5 stars

My Go To for Sugar Free

This is the third time i've used Gymstop and they continually deliver great service. Their out of date section is great value and I look forward to many more deals.

30 December 2024

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