Gymstop.co.uk Reviews 

3,568
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online store features a wonderful selection of goods available at brilliant bargain prices, alongside very fast dispatch times on most purchases. Shoppers also deeply appreciate the responsive customer support team whenever they need friendly assistance with their active orders or general inquiries. Some reviewers were not happy with unexpected delivery delays, occasional missing items, and incomplete packages arriving at their doorsteps. People additionally pointed out instances where they received consumable items that were heavily past their expiration date and noticeably stale.

What people talk about most

Product

Reviewers mention ambiguous feedback about product experiences, as opinions are sharply divided regarding... See more

Order

Users describe ambiguous interactions with order experiences, as many customers report fast shipping,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the fast shipping times,... See more

Service

Consumers find service to be positive, highlighting fast and efficient handling along with great all-around... See more

Price

People report ambiguous experiences with price, as opinions on costs and promotions vary significantly among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products were great delivery took a while. I had to contact them to check when it would be delivered but came within days when i did. But that might just be coincidence

Rated 3 out of 5 stars

I have placed two orders now fron Gymstop. On the whole I was fairly pleased with the service received. The website has a very large selection of items and my order was shipped fairly quickl... See more

Company replied

Rated 5 out of 5 stars

My first order and what a great transaction from start to finish, no problems whatsoever. I bought Red Dragon energy drinks for the brilliant sale price of £10 a case, I was unsure if short dated... See more

Rated 5 out of 5 stars

Great prices, huge range, customer service is extremely quick and goods are very well packed by someone whom has common sense and does a great job. Have made many purchases and never a problem with th... See more


Company details

  1. #220 of 233 best companies in Fitness and nutrition
  2. #82 of 85 best companies in Health food shop
  3. #259 of 272 best companies in Vitamin & Supplements Shop

Written by the company

Gymstop is an up and coming online retailer specialising in Sports Nutrition, with an emphasis on Short & Out of Date products - helping you save up to 90% off the RRP. We currently have a range of over 7000 products in stock, and close to 150 suppliers ranging from global brands to niche independent products. We try to offer the best products and service at the lowest cost to you, this is why your honest feedback is so important to us.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(3,568)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible expirience , avoid!

It's been a week I wrote to them and they don't say anything ( I have no idea where my order is ) I will wait another day and apply to the bank for a refund ). There is no service at all, terrible shop I am extremely dissatisfied.

28 November 2024
Unprompted review
Rated 2 out of 5 stars

Poor Communication

Took over three weeks to receive my order. I sent an email chasing where it was, and had no reply, but suddenly my order was out for delivery.
Wouldn't have minded if my order had been misplaced as long as someone had the courtesy to let me know, or reply to my message.

22 November 2024
Rated 1 out of 5 stars

Late delivery and item arrived opened

The item took 8 working days to be delivered and wasn’t even posted out by them until the 7th working day. I emailed to request an update on delivery and my email was ignored. To make it even worse the cream of rice arrived wrapped in plastic… the reason being- there was a massive hole in the bottom of the bag. I am confident given how it had been wrapped it was like this before it was posted. I now cannot use it and I have wasted my money. I am not comfortable in using a product that has arrived open. Avoid using this company unless you want a poor experience.

15 November 2024
Unprompted review
Rated 1 out of 5 stars

Too slow

Too slow, take a lifetime to dispatch an order. No wonder everything’s out of date. Pull the finger out.

11 November 2024
Unprompted review
Rated 1 out of 5 stars

Product Different to Website

I purchased Bucked Up LFG from Gymstop and the product details online are different to the actual product packaging, 150mg of caffeine when it says 300mg of caffeine on the Gymstop website.

Gymstop offered me a refund on return of the item.

As I do shift work I need my pre work out and as I was out I am using the product. Disappointed and won’t use Gymstop again in case it happens again.

**2 weeks on from my complaint and making them aware the product image and description is still incorrect to the product actually being sold

1 November 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company, 3 weeks waiting for an order that never arrived, then they just cancelled and refunded it without explanation or apology. Avoid.

22 September 2024
Rated 1 out of 5 stars

There are better companies out there

Please avoid this company and do yourself a favor. Been waiting almost 2 weeks for products to be shipped and not a word from them. You will not receive any response even though you reach out. Save yourself the stress and use another provider.

24 September 2024
Unprompted review

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